Are you a customer of Mesh Computers?

[muckshifter]

Not sure what Muckshifter did about it though?

Did nuffin ... no need ... Mr Godfather deleted his own post ... I can re-instate it, but there is no need.

If Godfather had stepped over any lines, he did not, I would have taken action ... in my usual way.

I think it may have been against company policy to have posted and leave an easy trail back to HQ.

 

[code66]

muckshifter is right theres no need proceeding this matter, poor person must be worried over losing job rather then us just making it worse for whoever "Godfather" was...

mesh victim, i have read some of your post, i must say they do go a bit over board, but they are funny man,
i enjoy the read, compliments to the victim unit.

i read this one post where it stated that "Jhon Wayne must be the head of the service department" from another Victim,

is it really that bad ?

 

[MeshVictim]

Flaming & Derogatory Remarks

MeshVictim have you been smoking those Moroccan Woodbines again

Now Then You Young Cruncher, I Would Just Like To Remind You Of The Forum Guidelines .......

"Flaming & Derogatory Remarks will not be tolerated. Whether it be directed at another forum member or a business."

I Think A Wild Inaccurate Libellous Accusation As Quoted Above Must Surely Be In Contravention Of These Guidelines. I Suggest In Future You Adhere To The Forum Guidelines When Posting ....... Like What I Do

Yes, thanks for the info feckit, I am fully in the picture now
I had an email with info about what happened from arbour, so thanks to you arbour

Also heard from my secretary, who keeps an eye on the forums for me, and she actually saved this most erudite Mesh employee posting which I will be able to read on my return to work tomorrow ..... can't wait

Since he removed it himself, it would of course be against The Geneva Convention to republish his post, especially as his life could be in danger from his own side if we did so.

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

Now where did I put those Tunisian Woodbines .......

 

[llcoolg]

lol u might not be as sympathetic if u had to deal with them personally code66!!!

I was writing a big long post telling you of my experience with mesh, but to be honest i cant be bothered, so i'll just say this:
i have been told of consumer law students writing essays as part course work about mesh and their service dept. I think when you are being used as a negative example in colleges, maybe thats a hint that your doing something wrong!

I have also read postings on other forums of people who have had to pay the $75 carriage and inspection charge, because they were forced to return their system to base (onsite warranty or not), and mesh then found no fault with the system and returned it, only to find the fault when the system was returned again for the same problem. After admitting they missed the fault the first time they then refused to refund the carriage and inspection charge!!!

now thats just plain unreasonable!

 

[MeshVictim]

Hi code66

i read this one post where it stated that "John Wayne must be the head of the service department" from another Victim, is it really that bad ?

Being absolutely serious ..... it is really that bad

Mesh Customer Service is a disgrace. Incompetent and Disreputable

But, of course, that is irrelevant if your system works out of the box and continues to work without any problems for a number of years.

We Mesh Victims are simply posting the truth about Mesh so that would be customers can make an informed decision on whether to purchase from them

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[wjordan]

Would appreciate help with a couple of questions:

- Is it worth buying mesh computers if you also take out the Home Start Service - Engineer Assisted PC Installation & Set-up[upg £ 45.26]? Would that help with the problems?

If not, then what are the closest alternative companies for price, but with reasonable customer service? I've read the complaints but not the alternatives..

Thanks in advance

 

[llcoolg]

Would appreciate help with a couple of questions:

- Is it worth buying mesh computers if you also take out the Home Start Service - Engineer Assisted PC Installation & Set-up[upg £ 45.26]? Would that help with the problems?

If not, then what are the closest alternative companies for price, but with reasonable customer service? I've read the complaints but not the alternatives..

Thanks in advance

My friend has a cube247 system, ive been most impressed with them so far. He had a faulty disk drive on delivery but they took it back and sorted it quick smart, i think they even gave him a free copy of windows and they also seemed to know what they're talking about when he had to fone them up, something you desperately miss if you own a mesh!.
Evesham seem a bit overpriced for me, heard a few people recommend SCAN, think DELL are decent, although a bit pricey too and they only do intel processors.

Anyway, Muckshifter seems to know his stuff so i hopefully he can suggest some more for you.

Do yourself a favour and dont listen to the PC mag reviews, if u have a PC mag handy it might be an idea to check out the manufacturers yourself to get adn idea of value for money, then do a google search for complaints forums like this.

Personally i could never recommend mesh to anyone, If you buy a mesh you will be on your own, you can forget about them helping you with any problems. My mesh works and my friends works fine but thats more down to us rather than them. My mate had to fone them up for software help last year, and at over £1 a min they still couldnt be civil to him, you really have to experience it to believe it!!!

 

[MeshVictim]

Hi wjordan

Would appreciate help with a couple of questions:

- Is it worth buying mesh computers if you also take out the Home Start Service - Engineer Assisted PC Installation & Set-up[upg £ 45.26]? Would that help with the problems?

If not, then what are the closest alternative companies for price, but with reasonable customer service? I've read the complaints but not the alternatives..

Thanks in advance

Welcome to the PC Review Forum wjordan

A forum free from the influence of any computer retailer

You will probably be able to buy your desired system more cheaply from Mesh than most other UK retailers, but part of the reason for this seems to be that Mesh Customer Service is incompetent and disreputable, Technical Support is often inadequate and Software Help is expensive

I do not really think their "Home Start Service" is a factor in deciding whether to risk buying from Mesh.

As for alternatives, both Dell and Evesham are sizeable, long established companies with a reasonable reputation for Customer Service, but because looking after your customers costs money, they are both usually more expensive than Mesh

The

Moderators

here are very knowledgeable on computer retailers and "building your own", so I am sure they will give you some further alternatives and good advice

Please remember when it comes to disreputable retailers .......

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[floppybootstomp]

Would appreciate help with a couple of questions:

- Is it worth buying mesh computers if you also take out the Home Start Service - Engineer Assisted PC Installation & Set-up[upg £ 45.26]? Would that help with the problems?

If not, then what are the closest alternative companies for price, but with reasonable customer service? I've read the complaints but not the alternatives..

Thanks in advance

You really have to ask that question after reading everything here?

I'm sorry, there ain't no Santa Claus or Tooth Fairy.

Try Novatech.

 

[wjordan]

Thanks for the replies. I'll take a look at the other companies and see how they compare.

Just from reading the board, it seems to me that Mesh offer low prices and claw back the extra £5-10% of savings through charging for an hour or two or premium rate calls and returns. Quite a simple busines model!

I get the impression that self-build might be the real alternative to buying from Mesh. Any recommendations on that? How easy is it to do for a complete novice and how much would I save over a £1000 Mesh system I wonder?

This will be my first PC, having only owned Macintosh before and I have a lot to learn about them...

 

[MeshVictim]

Hi wjordan

Just from reading the board, it seems to me that Mesh offer low prices and claw back the extra 5-10% of savings through charging for an hour or two of premium rate calls and returns. Quite a simple business model!

I get the impression that self-build might be the real alternative to buying from Mesh. Any recommendations on that? How easy is it to do for a complete novice and how much would I save over a £1000 Mesh system I wonder?

There are other adjectives which could be applied to the Mesh Business Model aswell as "simple"

From one computer novice to another, I would say that building your own system is probably less difficult than you might think. I would consider having plenty of time and an excellent forum like this to turn to for advice as important. As for savings compared to a £1,000 Mesh system, they could be less than you might think because of the economies of "bulk buying".

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[wjordan]

Well, looks like Mesh have lost three computer orders from me. Having read the board(s) I decided I just can't take the risk.

At the moment it looks like Novatech are getting my business

Thanks for the help!

 

[Anon_F]

mesh loose out by providing poor service

Well, looks like Mesh have lost three computer orders from me. Having read the board(s) I decided I just can't take the risk.

At the moment it looks like Novatech are getting my business

Thanks for the help!

If your buying a desktop pc then novatech are good.
If your wanting a laptop then try www.rockdirect.com
rockdirect make some very good laptops.

 

[code66]

hey wjordan

i try post when i can,

i read your post about having a macintosh, and you want to buy a pc, must be out of your mind, no blue screen with mac's,good buys but at a price doh.

one of the reason why i brought a mesh is because of the three year warranty, if any of my pc parts fail, mesh would have to offer me the latest verison of any component under warranty, even if the part is end of life, hence i get a free upgrade, i had to shop around to get that information from other mesh users.

but if you are looking to build a computer then computerfair is the best option best prices, im just lazy so i got mesh to build it for me.

code66

 

[llcoolg]

hey wjordan

i try post when i can,

i read your post about having a macintosh, and you want to buy a pc, must be out of your mind, no blue screen with mac's,good buys but at a price doh.

one of the reason why i brought a mesh is because of the three year warranty, if any of my pc parts fail, mesh would have to offer me the latest verison of any component under warranty, even if the part is end of life, hence i get a free upgrade, i had to shop around to get that information from other mesh users.

but if you are looking to build a computer then computerfair is the best option best prices, im just lazy so i got mesh to build it for me.

code66

Well your quite right under normal circumstances purchasing a warranty from a PC manufacturer would mean they would have to replace any defective components with the equivelent or better. However you are gonna be in for a nasty shock if thats what your expecting with your mesh warranty!!!
Expect to consult a solicitor before your warranty is if fulfilled!

 

[floppybootstomp]

hey wjordan

i try post when i can,

i read your post about having a macintosh, and you want to buy a pc, must be out of your mind, no blue screen with mac's,good buys but at a price doh.

one of the reason why i brought a mesh is because of the three year warranty, if any of my pc parts fail, mesh would have to offer me the latest verison of any component under warranty, even if the part is end of life, hence i get a free upgrade, i had to shop around to get that information from other mesh users.

but if you are looking to build a computer then computerfair is the best option best prices, im just lazy so i got mesh to build it for me.

code66

Of course, we always believe what we read, don't we?

Of course, we always assume any trader offering promises will keep them.

Tomorow, I could open a web site to take orders.

On that site I could make promises.

Some people would even believe them.

On Friday I could close.

Trust nobody.

 

[MeshVictim]

Hi muckshifter

I have now read the post made by our new member “Godfather”, the Mesh employee, and it is very odd, but does give yet another interesting insight into this most disreputable company. My secretary noticed the post and had saved it for me suspecting that it might disappear. I think it would be wrong to reproduce any parts of it, since he took it down himself, and to do so could lead to trouble for him at work. However, my secretary was so thrilled at the rare sight of a Mesh employee, that she has written up the tale of what happened. I have embellished this in places, which I suspect the astute reader may well be able to identify. I hesitate to post this, because it may be deemed “inappropriate” and have to be taken down. If this is the case, I do apologise.

In my opinion there is a big problem with this most disreputable company and Mesh Customer Service is an absolute disgrace. I have just read two threads on “another forum” describing how Mesh Victims Sophie_w and dontmeshwithme have endured absolute nightmares, which have many of the same features that mine had in early 2005. Nothing seems to improve at Mesh and if anything it gets worse.

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=248304&forumid=2

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=252278&forumid=2

I hope the following post, “A Most Remarkable Tail” will give Mesh Victims like Sophie_w, dontmeshwithme and the dozens of others who have presented on this forum a bit of a chuckle at the company which has caused them so much unnecessary distress.

Regards,
MeshVictim

 

[MeshVictim]

A Most Remarkable Tail

A Most Remarkable Tail​

By MeshVictim’s Secretary.​

My tale starts at about 3-00pm on Monday 7th, August. My boss, Mr. MeshVictim OBE, was away attending a conference on “Enforcement Frameworks to combat Disreputable Retailers – The Way Ahead”. I had just managed to get rid of the Deputy Head of Human Resources, the pervert who always comes round to try it on when he knows I am on my own, and settled down to check various threads in a number of computing forums which my boss had asked me to monitor. It was soon after I had entered the PC Review Website that I first noticed him. He was loitering nervously outside the website entrance trying to look inconspicuous. This was the first time I had ever seen one of these rare animals, a Meshie, or Mesh Employee. The last census in 2005 had confirmed a sharp decline and put their numbers at only 147 in the entire country.

He waited for several minutes until it was fairly quiet, then he entered the website and scampering straight across the Courtyard in the direction of the Forums. This was clearly a Meshie on a Mission, he knew exactly where he was going. He turned right at the Rose Garden and was heading for the Computing Forum when some particularly succulent dandelion leaves caught his eye. He simply could not resist them and stopped to have a nibble, then he noticed some hazelnuts in the hedge behind the dandelions. He climbed up with great agility and seemed to lick one of the hazelnuts as if to test whether it was ready to eat. Apparently it was not, but he still pulled it from the branch and stored it in a pouch in his cheek. Then he did the same again and again, until both his cheek pouches were full of hazelnuts. I have heard about animals doing this, if nuts are not quite ready to eat, they harvest them, take them back to a store and then lick them every day to check whether they are fit to eat.

He came down from the hedge and paused among the dandelions to wash his face and whiskers. Then he started grooming his tail and my word, what a most remarkable tail it was too. Almost twice as long as his body and beautifully bushy. I found it very hard to believe, watching this little animal grooming his bushy tail in the afternoon sunshine, that these Meshies were responsible for inflicting even more misery and suffering on the people of this country than the Black Rats which unleashed the Bubonic Plague in 1665.

Once he had finished grooming, he was on his way again, straight into the Computing Forum, then into the Retailers Annex and finally he reached his destination, the room displaying the “Are you a customer of Mesh Computers?” thread created by murdoch. There he sat reading the entire thread right from the very first post. He was mostly calm, but sometimes he became disturbed, giving out small squeaks of disapproval, at least that is, until he reached Post #57. Then he became very agitated indeed, jumping around wildly and squeaking loudly. He turned his rear towards Post #57, flipped his bushy tail to one side, raised the opposite rear leg and sprayed the entire post with urine. He briefly turned around to admire his work, gave a shrill squeak of satisfaction and then scampered out of the room.

I assumed he had left the website altogether, but then I saw him at the Registration Pavilion in the Courtyard. Suddenly, at the bottom of the Forums’ Index Page the name shown by “Welcome to our newest member” changed to “Godfather” and the next thing I knew, he was back in the room displaying the “Are you a customer of Mesh Computers?” thread. To my astonishment, he started writing a post and ten minutes later when he had finished, he sat down gazing up in proud admiration at Post #58, his masterful contribution to the thread. It was, well ……. shall we say, interesting to have this insight into Mesh Computers from an insider. Every single word had been carefully crafted and bestowed with a capital letter at the beginning.

Suddenly the Meshie’s reverie was interrupted by the sound of footsteps. He started to panic, what if he was discovered here next to his pro Mesh Post #58, with his urine still dripping from Post #57? What if the footsteps belonged to a Mesh Victim? Most worryingly of all, what if they belonged to a Young Cruncher? The footsteps stopped, the door swung open and all the Meshie’s worst fears were realised! There in the doorway, barring his escape, stood 180lbs of youthful rippling muscle ……. it was feckit! It seemed that within seconds there would be only 146 Meshies left.

Their eyes locked and feckit was so astonished at what he saw he stepped back in disbelief. The Meshie seized his chance and bolted through the doorway, feckit turned to see him collide with Super Moderator muckshifter as he made his escape along the corridor. He recovered and sped out of the Retailers Annex, past the Rose Garden, ran between arbour’s legs, then across the Courtyard and out of the website altogether. Super Moderator muckshifter had recognised the Meshie immediately because he had seen one before. In October 2004, a well known Meshie called Davey, the Mesh DLO (Damage Limitation Officer) had made an appearance in the room displaying the “Mesh Computers Nightmare!!!” thread created by lenk in the Retailer Ratings Annex. When I checked the “Are you a customer of Mesh Computers?” thread a few hours later, Post #58, which the Meshie had gone to such trouble to create had disappeared. Apparently he had returned after dark and taken down his own post.

Something which struck me as very strange was that the Meshie had finished writing his post at 4-00pm, which means that these Meshies seem to get up to all sorts when they should be answering the phones to help Mesh Victims who are ringing about their faulty systems. It is bad enough being a Mesh Victim and having to ring Mesh Customer Service, wait twenty or so minutes to get through, pay for an expensive phone call, listen to that ghastly music interrupted by those insincere messages saying "Your call is important to us", without knowing that there could be several Meshies at work just not bothering to answer the phones. The females could be just sitting around nibbling dandelion leaves and the males might be totally engrossed with licking their nuts.

I will always remember the afternoon of Monday 7th, August 2006, when I saw my first ever Meshie, all the more so, because it seems that in just a few years time they could well have become extinct. After all, how could anyone forget such A Most Remarkable Tail?

Ends.


Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[Anon_F]

Mesh Victim are you allowed out & to mix with the general public

Interesting post though, must admit that the fact that a mesh employee wanted to post does question why Davey or another one of the mesh crew have not joined this forum.

At least that would be a positive way to show that they do strive to offer a good level of service and are committmed to improving the service they provide. And they must read what's said here, or do the prefer to be on a forum that offers them certain protection from those who post anti-mesh views, as is the case on other certain unnamed forums?

Come on mesh the challenge is here, join us and lets work together to improve the mesh experience!

 

[arbour]

mesh = poor service

Come on mesh the challenge is here, join us and lets work together to improve the mesh experience!

Never going to happen sadly, Mesh would not be happy in joining a forum that they can not manipulate to their advantage*. Nearly all other pc magazine forums are "mesh friendly" due to the amount of advertising business mesh give them!
*note: this is all allegedly