Are you a customer of Mesh Computers?

[llcoolg]

Sorry to hear that shazbat,
like feckit said you will be very fortunate to get a refund out of those clowns in 5 days, but be grateful your not stuck with one of their dodgy systems, 'cause things could be a lot more complicated!!!

it is illegal for them to take any longer than the 30 days to refund your money, but i've heard they normally try and delay refunds for as close to the deadline as possible, whether this is deliberately to antagonize cancelling customers or not, i'll let you decide...

 

[shazbat]

Happy Days

Refund in 5 days

Oh thats the best joke i have heard in days!
5 days, i think you mean 5 weeks. This saga will roll on & on, sorry to tell you this, but you need to push your credit card people all the time, as far as mesh are concerned they will take as long as possible over this!

Well slap my thigh and rip my tights!! Mesh have refunded my monies and within five days!! Maybe they took pity on me or maybe it was the Emails to Trading Standards and the threat of writing to every Computer Magazine I read. Whatever it was, I am now free to shop elsewere for a PC. This time I'll check out every forum I can find before parting with hard earned cash.
Thanks to "Feckit", "llcoolg" and all the other thread subscribers for all your help and information

 

[llcoolg]

Well slap my thigh and rip my tights!! Mesh have refunded my monies and within five days!! Maybe they took pity on me or maybe it was the Emails to Trading Standards and the threat of writing to every Computer Magazine I read. Whatever it was, I am now free to shop elsewere for a PC. This time I'll check out every forum I can find before parting with hard earned cash.
Thanks to "Feckit", "llcoolg" and all the other thread subscribers for all your help and information

Nice one mate glad to hear you got your refund quick sharp, maybe mesh have turned over a new leaf........

. Anyways good luck with your next buy, im pretty sure you cant do any worse next time, but all the best anyway.

 

[V_R]

Well slap my thigh and rip my tights!! Mesh have refunded my monies and within five days!! Maybe they took pity on me or maybe it was the Emails to Trading Standards and the threat of writing to every Computer Magazine I read. Whatever it was, I am now free to shop elsewere for a PC. This time I'll check out every forum I can find before parting with hard earned cash.
Thanks to "Feckit", "llcoolg" and all the other thread subscribers for all your help and information

PCR is the best place to start me thinks.

 

[Anon_F]

A Mesh PC is for a few months, not life

Whats that noise outside is it fireworks, no it's a celebration, it's a refund from mesh within 5 days.




Note: I'm not going to slag Mesh off tonight as most know my feelings already. If Mesh really want to do one thing that would make them look like they care, make their tech numbers a local low call number. Come on Mesh i challenge you to do that for your customers.

 

[MeshVictim]

Hi shazbat

Well slap my thigh and rip my tights!! Mesh have refunded my monies and within five days!!

Congrats shazbat !!!

You've spoken to Amit Patel TWICE on the phone

Mesh Customer Service promised you a refund within only 5 DAYS

And Mesh Customer Service honoured their promise

You have a very special talent shazbat

Any chance you could "lay your hands" on feckit's Mesh PC ???

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[shazbat]

Congrats shazbat !!!

You've spoken to Amit Patel TWICE on the phone

Mesh Customer Service promised you a refund within only 5 DAYS

And Mesh Customer Service honoured their promise

You have a very special talent shazbat

Any chance you could "lay your hands" on feckit's Mesh PC ???

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

Sorry mate, I'm gona try water into wine first!

 

[MeshVictim]

Hi shazbat

Sorry mate, I'm gona try water into wine first!

Yeah, I think you do right

Miracles are one thing, but .......
Rectifying feckit's Mesh PC, now that's something else again

Cheers,
MeshVictim

 

[MeshVictim]

A Most Remarkable Thread

A Most Remarkable Thread​

By MeshVictim’s Secretary.​

​

Hi, MeshVictim here, just my little joke to get a few more people to read this post
Those of you hoping to read a sequel to my secretary’s adventure story “A Most Remarkable Tail” (Post #98 on this thread) will be sadly disappointed, because this post is just the ramblings of a sad old git

Many Mesh Victims will know Spiderman, the Leader of the Mesh Zealots on “another forum”, who posts as GANDALF <|> and tries to spin the nightmares of Mesh Victims to make Mesh Customer Service appear less incompetent and disreputable. When the Mesh Victim dontmeshwithme explained his nightmare well, since Spiderman could not spin the story, he decided to attack the Mesh Victim …….
GANDALF <|>
dontmeshwithme
Your constant, repetitive bemoaning is getting tedious and the world, his wife and dog are aware of your issues. You have made your point ad nauseum and I really feel that it would be better if you conducted your 'campaign' in private as you are appearing unhinged.
G
This is the thread …….
http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=252278&forumid=2

Then there is The Paragon, another forum editor, that Paragon of Editorial Integrity

who routinely removes the posts and locks the threads of Mesh Victims and threatens or bans them. Another Mesh Victim Sophie_w had posted about her nightmare and welcomed the support of dontmeshwithme …….
Sophie_w
To dontmeshwithme
Hi,
Thanks for your support. I do understand your frustration and anger when dealing with Mesh. I'm going through the similar nightmare you had. After seeing your post, I feel like I found a comrade.
However, The Paragon took a different view on dontmeshwithme …….
Forum Editor
It's rare for me to do this,
but I'm going to issue a public warning - a final one - to you, dontmeshwithme. I'm doing it this way because previous experience with people like you has taught me that a private warning (which is how it would usually be done) would almost certainly be followed by a forum thread containing yet another outpouring - no doubt accusing me of bias in favour of a magazine advertiser, etc.

It is nice to get a sympathetic hearing when you are a Mesh Victim
The Sophie_w thread was a disaster for Mesh. Spiderman, The Paragon and the Meshie Davey, the Mesh D.L.O. (Damage Limitation Officer) were all extremely active in trying to conceal the incompetence and disrepute of Mesh Customer Service, which still could not process Sophie_w’s refund properly.

Sophie_w wished to take matters further to help save more of her fellow citizens from becoming Mesh Victims, but The Paragon advised …….
Forum Editor
Despite the obvious frustration that you must feel at the apparent delay in processing your refund it might be wise to remember the old Japanese Bhuddist saying: "Revenge is best dealt with by forgetting it".
Some people might think Trading Standards should be informed of such incompetence and disrepute in case some action needs to be taken, so it is a very good job The Paragon is indeed a Paragon of Editorial Integrity otherwise people would think the fact another forum used to be adorned with Mesh adverts, the associated magazine frequently carries Mesh adverts and gives awards to Mesh systems, might be influencing his advice
This is the thread …….
http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=248304&forumid=2&sr=41

Then came “A Most Remarkable Thread”
Yet another Mesh Victim L4BR4T posted his nightmare, but this time the responses of Spiderman and The Paragon were somewhat different …….
GANDALF <|>
I have always stuck up for suppliers in the past including Mesh but this series of events, assuming that they are correct, are beyond belief. There appears to be a serious problem in some parts of customer relations and if I were mesh I would be recruiting a well-paid customer services manager that could actually sort out this department. I would also have a look at the buying department especially in the areas of projected demand supply.
G
Forum Editor
GANDALF <|> I'm inclined to agree, let's hope that Mesh can quickly bring the matter to a conclusion. It's a bank-holiday weekend, so I don't think we can expect a response for a few days.
This is the thread …….
http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=253627&forumid=2

The next Mesh Victim’s nightmare I read was shazbat, but this had a most remarkable ending. Apparently, shazbat actually spoke to Amit Patel of Mesh Customer Service twice, was promised a refund in only five days and the promise was honoured

It seems there are three possible explanations to what happened to shazbat subsequent to the disaster Mesh suffered on the Sophie_w thread …….

A) Mesh are going to rectify their disgraceful Customer Service, give refunds where justified promptly, repair faulty systems properly, reduce waiting times on the phone and treat their customers with respect rather than contempt.

B) Mesh are just making a short term effort, with an eye on the crucial Christmas sales period, before reverting to their usual incompetent and disreputable Customer Service.

C) There has been “The Second Coming” and shazbat has worked a miracle in extracting a refund from Mesh Customer Service in less than 5 days.

Time will tell which is the true explanation, but I will go for B with C the second most likely

As for A, how many of you have ever seen a leopard change its spots

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[floppybootstomp]

A right carry on over there eh?

Strange thing, money, people get a sniff of it and their morals seem to evaporate.....

 

[Anon_F]

Any chance you could "lay your hands" on feckit's Mesh PC ??? Together we can make a difference !!!!!!!!!!!!!! Regards,MeshVictim

Thanks for the kind offer, i do all the work myself these days as i do a better job then the part-time chimps emplyed by the the so called market leader, more like Del & Rodney to me
As for the un-named pc mag, money does talk & mesh's money is talks a lot.
Shows how pathetic it is when you get censored for making your voice heard, and warning others of the peril of dealing with a company that seems not to care about their customers!

Note: Mods if you need to alter my post in anyway for legal reasons feel free

 

[floppybootstomp]

Note: Mods if you need to alter my post in anyway for legal reasons feel free

I don't personally see any need.

Last time I looked, this was a reasonably free country, and I believe we do have the right of expression to a certain degree.

I'm no lawyer, but I can't see any risk in your comments.

When I look at Mesh, and then I think of quality e-tailers such as Kustom PC's (Scotland) and Chillblast (Chelsea) it sure do make me think.

Human beings hiding behind fancy words.

I notice advice given elsewhere to victims is 'not to worry, you're entitled to your money back before seven days is up'.

So what happens if you don't get your money eh? People hiding behind empty promises, causing misery.

As for shazbat's case, sorry mate, but we only have your word for it, unless you want to supply proof.

We've had more than one Mesh plant poster here, it could all be a fabrication.

If it isn't a fabrication, then I'm sincerely pleased but I been about long enough to be sceptical of everything.

 

[llcoolg]

Well on that point floppy i totally agree, i was surprised when i had my encounter with mesh, its actually quick shocking what retailers can get away with. I was under the illusion that consumers are well protected against misconduct and mistreatment by retailers, but we really arent.

My theory on this is that if this happened in a different industry, the company responsible would have bad press all over it, but the personal computer market seems to be something that most ousiders dont want to touch with a bargepole, so as long as the PC mags are singing meshs praises, new buyers have very little chance of finding out the truth behind the awards and ads unless they take it upon themselves to do a bit of digging and see honest forums like this one, unfortunately when a punter has £1500 quid or more burning a hole in his pocket, mesh seem like a dream come true, so judgment can be a bit clouded!

It makes me angry that mesh con people out of their hard earned cash, but what makes me even angrier is the people who are supposed to protect us from companys like mesh arent doing anythin about it, and mesh make an absolute joke of consumer law in this counrty. I went to consumer direct for help, and i was told that as far as they were concerned mesh had done everything they had to, and in any case there was nothing that they could do about it because they have no inforcement powers!!!

Im sorry for going on a rant, and i dont want to appear to be trying to counter the positive press that shazbat posted, this all happened to me months ago, but my point is that mesh and comsumer direct (who appear to be the smoke screen for trading standards) are hiding behind all the beuracratic BS that seems to be in fashion right now. Your rights are in the hands of these people and unfortunately if they arent in the mood then better luck next time.

 

[MeshVictim]

Hi llcoolg

..... so as long as the PC mags are singing meshs praises, new buyers have very little chance of finding out the truth behind the awards and ads unless they take it upon themselves to do a bit of digging and see honest forums like this one .....

Yes, all Mesh Victims know this to be the case

I had never visited a Computer Forum in my life until I had become a Mesh Victim and discovered "another forum" and this one in July 2005. Strange I should find the most prejudiced forum of all and the one which is completely free from retailer influence on the same day. However, there is some hope that fewer people will become Mesh Victims in the future because they do not know the truth about Mesh Customer Service. I never saw a thread like this one on "another forum" until recently .......

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=256377&forumid=2

Where is Spiderman, who posts as GANDALF <|> on "another forum", putting a spin on this Mesh Victim's nightmare
Where is his band of Mesh Zealots abusing the Mesh Victim
The Paragon, another forum editor, that Paragon of Editorial Integrity

has posted, but his comments seem more like a token gesture compared to what he has written and done in the past

Although the Meshie Davey is an honourable guy and does help some Mesh Victims, the truth about him really being the Mesh D.L.O. (Damage Limitation Officer) seems to be more widely recognised now

MeshVictim is away on holiday for a couple of weeks, see you all again around mid October

Happy posting and please remember, when it comes to disreputable computer retailers .......

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[Anon_F]

Some forums do not want to loose the massive revenue from companies that always take a 4 page advertising spread in every issue. The advertising revenue is big business! This is the reason why some forums are so "company friendly".

The best advice on a new pc or brand to buy has to be clouded with such pc mag forums. Best to get advice from somewhere that is impartial from this large scale advertising.

 

[hethmar]

IM ABSOLUTELY FUMING. Ive just had my latest conversation with MESH customer service and got nowhere. Im relieved to find from a google search that Im not the only one who finds their service absolutely rubbish.


To cut a long story short - second MESH puter, upgrade. From day one noisy. On site visit and one fan replaced even though I point out hard drive light flashing and clicking continually and Im getting out of range and boot disk failure errors.

Tons of phone calls.

Gets noisier and noisier and error messages continue.

Blank screen - told windows need to be installed, get hard drive backed up locally and ring back.

Local pc shop finds hard drive totally failure - no info to save.

Mesh says return for up to 3 weeks. I say Im self emplloyed. They say you can have it replaced locally but we wont compensate you for the cost.

I get pc shop to replace hard drive and ask them to check out the other faults Ive been having. They ring to say the video card is ********** probably from overheading because two fans arent working properly. They say any technician hearing the "out of range" error should have known this. They also point out the wrong drivers have been installed by MESH for the NVIDIA motherboard.

I ring MESH, they say return it to base. I say, but Ive just spent out to have the hard drive replaced to avoid returning it. Nope, they wont give at all, its out of on site warranty now.

It goes away for three weeks and returns Friday evening. I put in on and it sounds like a helicopter is landing in my office. I have to wait to Monday to contact them. I tell them that the things still not working and Im getting boot disk errors. The engineer says it was ok when I sent it off. I assume the man must be totally blind and deaf and I let him hear the start up noise. He larfs and asks if I have someone in the house who could repair it whilst he directed them over the phone!!! Well I said no I dont, and Ive had enough of this duff service.

I ring customer service again - let them hear it. The girl says email asking for a replacement unit. I do and hear nothing. I ring again, let another customer service person hear what it sounds like after returning from their repair shop. They say Id replace it for you now, but it has to go to the Manager for a decision.

Today, Im told the manager decided that it has to be returned to base for more repairs. I am fuming. The girl said we repaired what you told us was wrong, this must be something else.

I said to her, Im not a technician, surely you check out the whole thing, not just what I told you was wrong. But apparently they dont.

 

[Anon_F]

Mesh provide the same level of service to everyone, a very poor service

Hi hethmar, welcome to the forum
Sorry to hear of you poor service from Mesh, sadly it's standard practice by them to offer this level of service to thier customers these day's. RTB you pc to them and you will not see it for 3 to 6 weeks!!

How old is your pc? If you look at page 12, post 119 of this thread you will find info from "MeshVictim" that may help you to get some sort of help to sort this out. Good luck & please let us all know how you get on

 

[hethmar]

Many thanks, trying to calm - do you reckon they use people whose accents you cant understand just to put you off ringing them?


Im sick to death with them. I reported all the faults long before the first year on site warranty ran out and was fobbed off all along. Then the hard drive failed less than 2 months after the first year AFTER they had finally sent out a mechanic (who lost the order twice) and just replaced a fan.

I mean, if you take your car to a garage and say, theres something not right, there is a clanking noise - you expect them to check it ALL out, not just the can of coke rolling about in the boot, dont you. But apparently not at MESH - the customer service person (what a misnomer that is) said, we only repair what you tell us is wrong. Erm, dont they employ technicians to do that - or are all customers expected to take their MS courses before buying a MESH?

Ive just emailed the Trading Standards as advised. Not holding my breath, but it helps to know Im not alone.

 

[Anon_F]

Sadly mesh seem to get away with offering poor service, also it does not help that certain pc mag forums dont help the consumer due to the fact they do not want to loose mesh advertising if they let punters complain to much!

You could go to companieshouse and download the mesh info for £3 and do as one punter did and call one of the directors at his home, they got their problem sorted out very quickly for some reason!!

 

[MeshVictim]

Hi hethmar

IM ABSOLUTELY FUMING. Ive just had my latest conversation with MESH customer service and got nowhere. Im relieved to find from a google search that Im not the only one who finds their service absolutely rubbish.

Welcome to the PC Review Forum hethmar

A forum free from the influence of any computer retailer

And the forum with the best set of emoticons by far

I am sorry to read yet another typical nightmare story about the incompetent and disreputable Mesh Customer Service
You are most certainly not alone

I hesitate to write this, but Mesh have a D.L.O. (Damage Limitation Officer), the Meshie Davey, who may assist you .......
(e-mail address removed)

However, the best person to help you is Ms. Paula Anderson of Brent Trading Standards who was excellent in helping me

Later on you may wish to let Watchog know of your nightmare.

I am about to leave for a holiday, but feckit or one of the many other Mesh Victims on this forum can give you all the advice you need

Stay Cool and Good Luck You will certainly need it

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim