Are you a customer of Mesh Computers?

[CTB]

Mesh Computers

Phew, managed to avoid becoming another victim of Mesh's lousy service. Despite placing an order some 3 weeks ago they were unable to provide a delivery date amd when they did they then phoned at 5.30pm on the same day to advise that they werent delivering (the next day) due to non-receipt of DVD re-writers. Despite much chasing, emails, and absolutely no response I phoned the Finance Co to cancel the agreement with them and they confirmed "we have lots of problems with Mesh". What an admission! At least it saved me a load of grief.

 

[MeshVictim]

Hi feckit

Have mentioned it before, but would be good to see a "real" mesh staff member here if not just to work with us to help others out and apart from the like's of the codfather, we dont see them. Come on Mesh come and work with us to provide a better service for your customers

It does not seem that Mesh want to provide a better service to their customers because for years now if you ring Customer Service you can easily wait over 15 minutes to get through and they often ignore emails and letters. It would cost significant money to rectify such disgraceful Customer Service. However, if Mesh Victims post on some computer forums, which are read by many people, then the Meshie Davey, the Mesh D.L.O. (Damage Limitation Officer) responds surprisingly quickly, to give the impression that Mesh do care about their customers and this costs very little money

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[MeshVictim]

Hi cbz

It took 29 days from date of purchase or 14 days from the day I requested a refund. Lots of phone calls to customer service and one to trading standards resulted in a refund! Worst customer service I've ever received.

Welcome to the PC Review Forum cbz

The Best Computer Forum

Glad to hear you have received your refund cbz
It is rare for me to have a good word to say about Mesh, but to be fair, you have received your refund 14 days after you requested it and even a competent and reputable company can sometimes take that long

You may wish to send details of your nightmare to Brent Trading Standards and Watchdog, contact details on the first post of this thread, because .......

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[MeshVictim]

Hi hawker777

Guess I am in for a long haul in getting the pc in a usable state.

Welcome to the PC Review Forum hawker777

A forum free from the influence of any computer retailer

I suggest you ring your local Trading Standards and if they advise that you are, or might be, entitled to a refund, then you may wish to consider trying to extract a refund from Mesh. It will not be easy, but if you succeed, then you can sleep soundly in the knowledge that you will never have the nightmare of dealing with the incompetent and disreputable Mesh Customer Service again

There are three refund case histories on this thread .......

https://www.pcreview.co.uk/forums/thread-2552623.php

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[MeshVictim]

Hi CTB

Despite much chasing, emails, and absolutely no response I phoned the Finance Co to cancel the agreement with them and they confirmed "We have lots of problems with Mesh". What an admission!

Welcome to the PC Review Forum CTB

The forum with the best set of emoticons by far

"We have lots of problems with Mesh" ....... that could end up being the understatement of the entire Third Millennium

Glad to hear you have escaped a possible nightmare CTB

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[huddo]

Mish Mesh !

We placed the order on the 7th of September this order wasn’t fulfilled 30 days on and £558.00 debited was from my credit card we were exasperated at the shoddy and unprofessional treatment metered out by their staff & was promised a computer on the 19th of September and having no other way of receipt took a part day off work guess what! No computer not even an email or call to explain why.

This was the first of some 15 telephone calls the organisation during these I have been cut off for no apparent reason passed from one department to another then cut off. I waited 12 minutes for an answer the longest being 35 minutes where I spoke to 6 individuals all of whom were unable to help I did finally get one member of staff to admit the notebooks hadn’t left China this was at least two weeks after the original dispatch date.

At NO time was I offered an alternative product some of which are a very similar spec and price and according to the web site are next day delivery!!!!

Every time I rang I asked to speak to a supervisor and not once was one available.It is also impossible to write or complain to anyone in authority as there are no addresses.

 

[Anon_F]

Good Luck

Sorry to hear you problem Huddo, you can do 1 of a few things.


If your a customer of Mesh computers and you have either had poor service or have had good service from Mesh please post here so that a balanced view of Mesh can be seen by all.

However please do not post any thing that is offensive or can be seen to be libellous or slanderous towards Mesh​

​

[Posted Originally by Murdoch]
[Extract below courtesy "MeshVictim"]

Useful Contact Information for Mesh Customers
The latest advice and contact information for Brent Trading Standards is :-

You should report Mesh to your local Trading Standards Service first and do it as soon as you have trouble with Mesh. They should advise you how to resolve the problem and, if that does not work, refer the matter to Ms. Paula Anderson, The Brent Trading Standards Officer responsible for trying to keep Mesh in line. Once your case is referred, you can contact Ms. Anderson direct :-

Phone: Ring 020 8937 5555, then option 2 when asked, you will get Brent Trading Standards Reception and can ask to speak to Ms. Anderson.

Email: (e-mail address removed) with “F.A.O. Ms. Paula Anderson Re: Mesh Computers” as the title of your message.

Letter: F.A.O. Ms. Paula Anderson Re: Mesh Computers, Brent Trading Standards, Quality House, 249 Willesden Lane, Willesden, London, NW2 5JH.

If you wish to contact someone more senior, the family tree is :-

Phone: 020 8937 5555 then Option 2 for Brent Trading Standards Reception and ask for ...

John Taylor - Director of Trading Standards

Martin Grout - Deputy Director (Manager Legal Process)

Bill Bilon - Deputy Director (Manager Development & Support Team)

Charles Speed (Manager Overall Responsibility for Mesh)

Paula Anderson who drew the short straw (Mesh Home Authority Officer)

Email: (e-mail address removed) entitled Re: Mesh Computers

Letter: Re: Mesh Computers, Brent Trading Standards, Quality House, 249 Willesden Lane, Willesden, London, NW2 5JH.

Finally, please try and help to save some of your fellow citizens enduring a similar nightmare to you by contacting :-

BBC Watchdog

Homepage: http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/

Contact: http://www.bbc.co.uk/consumer/tv_an...act_index.shtml

Computer Nightmares: http://www.bbc.co.uk/consumer/tv_an...computers.shtml

Or if all fails you could email the "Mesh Troubleshooter" who does not visit here for some reason, More at (e-mail address removed)

 

[MeshVictim]

Hi huddo

....... we were exasperated at the shoddy and unprofessional treatment metered out by their staff .......

Welcome to the PC Review Forum huddo

The Best Computer Forum

I am very sorry to read yet another nightmare story about a Mesh Victim's experience of the incompetent and disreputable Mesh Customer Service

It seems that over the past few weeks Mesh Customer Service has been treating Mesh Victims with even more contempt than usual

You may wish to consider asking for a refund and buying your notebook from a reputable retailer. You may well pay a little bit more for it, but you can now see why Mesh are able to undercut the prices of reputable retailers who provide proper Customer Service

You may also wish to consider sending an email to Brent Trading Standards and Watchdog, because .......

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[Anon_F]

Would be good if Mesh decided to at least voice something of a view on this website. Or do they prefer to remain silent when they can't control a site through advertising revenue or by being a "mesh friendly" forum like some pro mesh forums

 

[huddo]

reply to feckit

dear feckit
thanks for the interest shown by yourself, but i have now been refunded by mesh and have purchased a notebook from currys over the counter, a much easier and less stressful experience i can assure you.
regards huddo

 

[Anon_F]

mesh again loose customers through poor service

huddo glad you get a refund
And my new laptop will not becoming from Mesh either

 

[MeshVictim]

Good to read about a Happy Ending

dear feckit
thanks for the interest shown by yourself, but i have now been refunded by mesh and have purchased a notebook from currys over the counter, a much easier and less stressful experience i can assure you.
regards huddo

It is good to read about a Happy Ending for a Mesh Victim who can now get on with his life again

Well Done huddo

 

[MeshVictim]

The Meshie Davey

This was the first of some 15 telephone calls the organisation during these I have been cut off for no apparent reason passed from one department to another then cut off. I waited 12 minutes for an answer the longest being 35 minutes where I spoke to 6 individuals all of whom were unable to help I did finally get one member of staff to admit the notebooks hadn’t left China this was at least two weeks after the original dispatch date.
At NO time was I offered an alternative product some of which are a very similar spec and price and according to the web site are next day delivery!!!!
Every time I rang I asked to speak to a supervisor and not once was one available.It is also impossible to write or complain to anyone in authority as there are no addresses.

I have read about the nightmares of literally hundreds of Mesh Victims and huddo's experience of Mesh Customer Service is typical, and this has been going on for a number of years. If you are a new Mesh Victim looking for help, having had long waits on the phone to get through to unhelpful Customer Service Assistants and had your emails and letters ignored, you may wish to try the Meshie Davey who can be contacted at .......
(e-mail address removed)

Davey Whyte seems to be an honourable guy who helps some Mesh Victims get the assistance they are entitled to and would have received immediately from a reputable company without any hassle. Of course if Mesh cared about their customers with problems, this begs the question .......
Why not put Davey in charge of Mesh Customer Service

It seems that, once they have paid for their order, Mesh do not care about their customers at all and treat them with contempt, making it as difficult as possible for them to communicate by phone, email and letter. After all it will only cost them a couple of lost orders at most when the Mesh Victim tells his family and friends the truth about Mesh Customer Service. However, there is a problem for Mesh if the Mesh Victim posts his nightmare on a Computer Forum where it may be read by thousands of people. It appears that the Mesh answer to this is, not to rectify their incompetent and disreputable Customer Service, but .......

The Meshie Davey !!!!!!!

In my opinion he is the Mesh D.L.O. (Damage Limitation Officer)

He only operates on Mesh friendly forums where he responds quickly to any posts by Mesh Victims, to a chorus of Mesh Zealots singing his praises and claiming how it proves Mesh are providing wonderful Customer Service

The Meshie Davey may help you if you are a Mesh Victim and that is to be applauded, but is he .......

An Honourable Guy being used in A Thoroughly Dishonourable Way by A Most Disreputable Company ??????? .......

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[Anon_F]

Mesh

Must admit I’m surprised that my YTS built mesh pc has not broken down this year!
A few glitches in the O/S but may have been a dodgy image when they ghosted it over.
My pc does have good parts in it, it's just very poor it took mesh nearly 9 months to sort it all out

Still would be nice to see mesh have a presence here, after all they do monitor us and other forums who voice are views on them, unlike of course pro-mesh sites that bend over backwards to keep the mesh advertising coffers coming in!

 

[michael 118]

Must admit I’m surprised that my YTS chimp built mesh pc has not broken down this year!
A few glitches in the O/S but may have been a dodgy image when they ghosted it over.
My pc does have good parts in it, it's just very poor it took mesh nearly 9 months to sort it all out

Still would be nice to see mesh have a presence here, after all they do monitor us and other forums who voice are views on them, unlike of course pro-mesh sites that bend over backwards to keep the mesh advertising coffers coming in!

Have i missed something?

Am i the only one who has no problems with Mesh?

 

[Anon_F]

Have i missed something?
Am i the only one who has no problems with Mesh?

Yes!
It's a bit like the lottery with Mesh, sometimes you get a decent PC other times you dont!!
They have grown to big to quickly and their customer support dept has not grown with them.
Even their engineers admit that no extra money has gone into the support side of the company!

 

[michael 118]

Yes!
It's a bit like the lottery with Mesh, sometimes you get a decent PC other times you dont!!
They have grown to big to quickly and their customer support dept has not grown with them.
Even their engineers admit that no extra money has gone into the support side of the company!

Ah i see.

I havent ever needed to use the customer service, or the engineers, and my pc has never broke or anything.. Guess im a 'lottery winner'

Sounds like Mesh are greedy folk

 

[Anon_F]

7 to 10 years ago mesh customer support line was a free national call.
7 to 10 years ago mesh would do anything to help a customer out.
7 to 10 years ago mesh would supply all drivers on a cd-rom disc.
7 to 10 years ago mesh were the best company to buy a new pc from.

7 to 10 years on mesh customer support line costs 60p a minute and it takes on average 15 minutes to get through
7 to 10 years on seem not to do anything for the customer.
7 to 10 years on mesh tell the customer to make a back up of all their drivers themselves.
7 to 10 years on mesh are the number 1 pc maker people complain about.

A lot has happened in 10 years!

 

[Box]

I thought I'd add my issue with Mesh (also as a possible waring to others - if it isn't already in this epic of a thread)...

Within my order for a new PC, I specified 250GB Serial ATA Hard Drive with 16MB cache.

I am having technical issues with the drive (but that is another story!), in my investigation to try an resolve this I discovered that the installed HHD is the Maxtor DiamondMax Plus 9, which has 8mb cache, rather than the newer Maxtor DiamondMax Plus 10 - which has the 16mb cache (as ordered).

Upon closer inspection of the drive, I noticed that the Maxtor drive label had printed on it "Refurbished to Maxtor Specifications".

So not only have Mesh supplied an incorrect and lower spec drive, it is also a refurb rather than a brand new drive!

After several emails, I am still awaiting a response from Mesh Customer Services as to why this has occurred.

 

[muckshifter]

I give warning, again ... please stick to facts folks.


Feckit, yes you, there are no Chimps that work on YTS ... sorry to pick you out of crowd here, but please, refrain from degrading an intelligent animal.


Box, welcome to the forums.

I can answer your question on "refurbished" components ... it is not unusual for a company such as Mesh, Dell, HP or any of the 'big names' to get these components in return for faulty goods that they also received ... that is, they too have to return goods under some sort of RMA to manufacturers.

You will be pleased to know a refurbished HD goes through a more stringent quality control than does a similar drive off the production line.

Sorry I can't help that it was not what was ordered.


People ...
We allow you to "let off steam" here in regard to your Mesh woes & troubles, but don't give me one excuse to close this thread ... it is not what PCReview is all about.