Are you a customer of Mesh Computers?

[MeshVictim]

Hi HSW

After my experience with MESH I typed in 'MESH complaints' into google and found this forum.
Here's my nightmare.

Welcome to the PC Review Forum HSW

The Best Computer Forum

I was very sorry to read of yet another Mesh Victim's nightmare experience of the appalling Mesh Customer Service

It does certainly seem that this sort of utter contempt for their customers is the norm and not the exception

Since your PC seems to be working properly now, let us all hope that it stays that way

Perhaps if you wish to try and save some of your fellow citizens enduring a similar nightmare to yourself, you may consider emailing your nightmare to Ms. Paula Anderson of Brent Trading Standards and contacting Watchdog :-

Brent Trading Standards

Email: (e-mail address removed) entitled Re: Mesh Computers

BBC Watchdog

Homepage: http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/

Contact: http://www.bbc.co.uk/consumer/tv_an...act_index.shtml

Computer Nightmares:
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_computers.shtml


Further information is available on Post #1 of this thread.

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[MeshVictim]

Hi tctjeremy

Right! Thanks for all the warnings here. Despite the temptations I am now going to order from an other supplier. Most probably Dell.

Mesh may well be the cheapest for the system you want, but I think the following analogy, which was posted by some sad old git on the "scappy thread", sums up the dangers quite well .......

Buying from Mesh is a bit like playing Russian Roulette, that may seem a dramatic analogy, but as any Mesh Victim will tell you, dealing with Mesh Customer Service is even worse than getting a bullet in the head

because the nightmare just goes on and on

Best Wishes,
MeshVictim

 

[Anon_F]

New Laptop

I'm about to buy a new laptop, but with all the problems i had from mesh when i bought from them in early 2004 i will not be buying from them. OK my pc has been running OK for the last 18 months, But it took them nearly 6 months to sort the problems out.

It will be either Dell, Novatech or possibly Evesham as i can not take the risk of another nightmare with buying from mesh, sad really as their laptop spec's are very good & are well priced.

If they(mesh) could convince me the problems would not happen again i would considor buying from them. So there's a challenge for mesh if they want to take it up!

 

[exmoor]

Just got a 2nd hand mesh pc from a friend, works OK but for a few problems.

It would be a welcome site as others have said to see mesh come along here and have an input in to this thread. Do they care? They should? But do they? Come on mesh come and tell me why i should buy my new £1500 PC from you instead of someone else!

 

[MeshVictim]

Hi Adywebb and feckit

I must admit having read the whole thread, the reaction by the FE to you and others seems way OTT - he doesn't seem to want to tolerate any criticism at all about Mesh, makes me wonder why....

Advertising Revenue!
The account for Mesh is big, very big and they don't want to upset a major account customer.
Please Note: This is just my view and is of course allegedly

Yes I think there is an issue regarding Mesh and "another forum". I have been reading Mesh threads there for over a year now and "Another Forum Editor" routinely takes down and locks Mesh threads as well as threatening and banning Mesh Victims. Anyone can take an isolated example to try and make an invalid point, but as I said, he does it routinely .......

"Instead of posting reams of blather
about your 'contacts' who are computer engineers and your 'friend' with a tabloid newspaper who has advised you to "publish this complaint in the newspapers" why don't you just settle down to the job of resolving the problem? You seem to be waiting for a Mesh engineer to call, so why don't you do that, instead of ranting away about nothing?"

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=258615&forumid=2

"……. if you adopt a similar attitude when talking to Mesh as you do when posting here, in our forum, it's a miracle that you got any cooperation at all."

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=244379&forumid=2

"Cut out all this cloak and dagger nonsense and do two things - provide me with these names instead of pretending that you've done so, and post details of your complaint against Mesh.
I'm going to leave the thread online until Friday morning, and if I don't see names and full details of your Mesh complaint by then your thread will be removed, and we'll all get on with helping people who have their feet on the ground."

Thread Removed.

No wonder "Another Forum Editor" keeps protesting that he is a Paragon of Editorial Integrity

I think that when people read posts in "Consumerwatch" on "Another Forum" and indeed read its associated magazine, they should bear in mind that there may be Dark Forces at work to conceal the truth about Mesh Customer Service

Some people reading this might call me a paranoid bitter and twisted sad old git, but I do not mind, I have had far worse insults, from "Another Forum Editor" for example and indeed earlier on this very thread from that Young Cruncher feckit

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[Anon_F]

I have had far worse insults, from "Another Forum Editor" for example and indeed earlier on this very thread from that Young Cruncher feckit

It was a mistake, honest guv.

 

[MeshVictim]

I agree with feckit

It was a mistake, honest guv.

Yes, indeed it was feckit, indeed it was ....... A Very Big Mistake

Let Me Give You A Piece Of Advice Young Cruncher ....... If You Antagonise The Wrong People In This Life, Like Some Who Work In The Oxgate Centre, Earn Less Than A Road Sweeper And Struggle With The Written Word, Then You May Wake Up To Find The Severed Head Of A Horse In Your Bed

Like I did .......
https://www.pcreview.co.uk/forums/thread-2552941-8.php
Post #79

You need not worry though because I do not work in the Oxgate Centre and I earn at least a tanner a week more than any Road Sweeper

I appreciate that we shelter all types on this excellent forum where we are free to express ourselves, unrestricted by the influence of any computer retailer

We must overcome our little differences and work together here to tell the truth about disreputable retailers, especially since it seems this is not possible on some other forums

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[MeshVictim]

Hi venglos

Problems with Mesh
I recently purchased a Mesh system (serial SO_36283). Base unit arrived about 2 months ago, monitor about 3-4 weeks ago.

Not installed any additional hardware, only added MS office software.

For the few weeks I have had the machine I have been getting memory exception messages during use. Last week machine rebooted to a blue windows screen “Machine Check Exception” and would not then reboot. I contacted Mesh Customer Support and they recommended I use recovery CD. I backed up CRIVERS and ran the recovery CD. It was actually a copy of XP, not a recovery CD in true sense e.g. a reloadable disk image

Once windows XP was reloaded I found 9 drivers were missing – SMBus, Mass Storage Device, etc etc.

No driver CD came with the PC. Support were supposed to send me a disk, hasn’t arrived yet after 5 days. On the phone I have been given wrong information regarding the drivers, asking me to download drivers for the wrong wireless network card for example.

Yesterday I rang to ask what wireless card was in my machine, after being put on hold I was told they would email me (not sure why couldn’t just tell me!?). Email hasn’t arrived.

I have now managed to reload all drivers for all hardware components, after spending 2 days trying to get some direction from Mesh.

Still getting blue screen when rebooting. Not every time, but randomly and but quite often.

Mesh are supposed to be having an engineer call me to arrange visit but still waiting to hear.

I am more than happy to let Mesh sort these problems out, but I am very frustrated and as I run my own business I need a quick resolution. I cannot afford to continue wasting days trying to find a solution myself due to lack of support. Plus, why should I - the machine has been with me a matter of weeks and obviously has an underlying fault.

I am getting to the stage where I will have to look at returning the machine and taking action for a refund as there is obviously some underlying hardware problem from delivery and the machine is not fit for purpose.

The machine is an Elite 2 SLI GT9 as still for sale by Mesh (£1799). Has anyone else had similar problems??

Welcome to the PC Review Forum venglos

A forum free from the influence of any computer retailer

Even I would not preclude the possibility of Mesh Customer Service actually solving your problem, but my nightmare with Mesh lasted months rather than weeks because I made the mistake of giving Mesh the opportunity to rectify my "not fit for purpose" system

You may wish to read .......

https://www.pcreview.co.uk/forums/thread-2552623.php

and .......

https://www.pcreview.co.uk/forums/thread-2676134.php

and Post #173 on this thread about The Meshie Davey .......

https://www.pcreview.co.uk/forums/thread-2552941-18.php

Finally the Very Very Best of Luck

Something tells me you are going to need it

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[MeshVictim]

Hi DAVID MASON

Have you ever thought "If only"
At this moment in time I certainly am wishing it. I purchased a Mesh PC 6 weeks ago. Delivery on trime, minor hardware fault , 1 call fixed, great! problem with pre-installed software please ring software helpline(£1 per min)
as software is not covered by warrenty! Have they not heard of customers statutory rights, apparently not. Despite numerous e-mails I have had no reply, next step as advised by Trading Standards is a recorded delivery letter quoting various pieces of customer protection legislation but I am not holding my breath. Then the finance company as PC was bought on interest free loan( Consumer Credit Act, unsatisfactory goods,).All this over some minor fault that they could probably sort out in 5 minutes over the phone or by e-mail. Perhaps one of the consumer programmes is the answer.
If Only
PS I will keep you posted.
David

Welcome to the PC Review Forum DAVID MASON

A forum free from the influence of any computer retailer

I was very sorry to read of yet another Mesh Victim's nightmare experience

You seem to be on the right track, having already contacted Trading Standards

There is plenty of relevant info in the preceding posts on this thread. Do please keep us informed and I or one of the many other Mesh Victims here will give you advice if necessary

Perhaps if you wish to try and save some of your fellow citizens enduring a similar nightmare to yourself, you may consider emailing your nightmare to Ms. Paula Anderson of Brent Trading Standards and contacting Watchdog :-

Brent Trading Standards

Email: (e-mail address removed) entitled Re: Mesh Computers

BBC Watchdog

Homepage: http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/

Contact: http://www.bbc.co.uk/consumer/tv_an...act_index.shtml

Computer Nightmares:
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_computers.shtml

Further information is available on Post #1 of this thread.

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[Anon_F]

Comet selling Mesh PC's

So Comet are know selling Mesh PC's via their stores, so thats one retailer that will be saddled with even more complaints!

 

[Adywebb]

Ah yes, but in some ways it will be a good thing as Comet will have to take responsability as they sold it too you - so just take it back and demand a refund from Comet

 

[floppybootstomp]

How long do you think Mesh will last as a supplier to Comet?

Odds anybody?

One year: 3 to 1
Two years: 5 to 1
January 31st 2007: evens

 

[Anon_F]

Buyer beware - Mesh not stable

How long do you think Mesh will last as a supplier to Comet?

Odds anybody?

One year: 3 to 1
Two years: 5 to 1
January 31st 2007: evens

Until mid 2007 when the complaints hit a high!

 

[llcoolg]

Until mid 2007 when the complaints hit a high!

optimism - i like it!

 

[Anon_F]

optimism - i like it!

realistic more like, you sell crap you get noticed quicker

 

[llcoolg]

realistic more like, you sell crap you get noticed quicker

Yeah thats what i meant! mid 2007 is being a bit generous!

 

[Anon_F]

Yeah thats what i meant! mid 2007 is being a bit generous!

Must admit when i posted this i had just drunk a few decent bottles of beer
So may be my timing's where clouded

 

[murdoch]

Must admit when i posted this i had just drunk a few decent bottles of beer
So may be my timing's where clouded

Mesh + Comet = Disaster for the customer

 

[MeshVictim]

Announcement

It is true I have been suffering from a mysterious illness, but although it may come as a disappointment to some who work in the Oxgate Centre, the rumours about my death are somewhat exaggerated

Perhaps some of you reading this have missed me ???
What nobody at all ???

Ah well I suppose that's what comes from being just a humble flunky who lacks the eloquent rhetoric to write entertaining posts

Interesting that Mesh are now selling their computers through Comet, let us hope they have listened to their customers and have decided their Customer Service is so incompetent and disreputable that they must move away from direct selling

I don’t suppose for a minute that Mesh have taken any notice at all of posts by people like myself, but when the Patricians of our society, Magistrates, Consultant Surgeons, Company Directors and Veterinarians, become Mesh Victims and are equally disgusted with Mesh Customer Service, perhaps then Mesh have taken notice.

These Patricians have the eloquent rhetoric to describe just how appalling Mesh Customer Service is …….

Here is the Magistrate nottsfedup …..

Mesh are bloody con merchants advertising goods and charging for them then sending out inferior systems that dont comply with the adverts or invoices.

https://www.pcreview.co.uk/forums/showthread.php?p=8152121&highlight=district+councillor#post8152121

Post #207

The Consutant Surgeon FRCS …..

No call from Mesh re: my laptop, everything has gone silent phoned & have written twice and no reply. My legal advice that was given was to try to work out the problem with mesh, but they seem not to care about it. Is it a case of they say they will help here in the forum, but when it comes down to it off line they just do not care!

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=260705&forumid=2

The Company Director smallpack …..

Today I finally gave up on MESH COMPUTERS and after what has been a nightmare month have cancelled my order ……. This company is by far the worst I have ever experienced. I have now requested a return of fund to my credit account and will keep you informed as to how this progresses.

https://www.pcreview.co.uk/forums/thread-16779.php

Post #1

The Veterinarian vet999 .....

I bought a mesh computer 2 weeks ago and it seems that the Motherboard has malfunctioned and does not work. I have phoned or emailed Mesh every day since delivery but without any luck ……. And yes i have emailed both Davey & Nick at Mesh without a reply. If i offered the same shoddy service in my vet practice i would be struck off by the RCVS.

http://www.pcadvisor.co.uk/forums/index.cfm?action=showthread&threadid=262691&forumid=2

It is, in a sad sort of way, reassuring that these Patricians of our society have not only become Mesh Victims, but are every bit as disgusted with Mesh Customer Service as humble flunkies like myself

I would like to wish all readers a belated .......


VERY HAPPY NEW YEAR !!!!!!!


And let us all hope it is the year when the constant stream of Mesh Victims posting about the appalling Mesh Customer Service finally dries up

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

 

[floppybootstomp]

Mesh Victim:

On this forum, honestly, you're preaching to the converted.

Nobody here, in their right mind, would ever purchase a computer from Mesh.

I agree with you - they're con-merchants and they're crap.

OK.

But please. Yes, we're not influenced on this forum by big con merchant advertisers,

And yes, we know Hexus work hand in glove with Mesh.

And yes, we know they are really, really despicable.

But please, enough is enough.

PC Review UK is not a sounding off board to slag off Mesh, as bad as they may be. we are a community.

In future, make your posts count or don't bother posting at all.

I note that you don't contribute as a forum member, just continue to slag off Mesh.

Maybe, if I had been stupid enough to buy one of their systems, I'd sympathise with you a little more.

Problem is, when it comes to computers, I'm not entirely stoopid.

Anyway, in short, our patience is running short.

Either join our community or find another place to sound off.

Yes, we know Mesh are rubbish, but we have other things to talk about.

We DO apreciate your contributions to this forum.

But enough is enough.

Either post something new or don't bother.

I wish you well.