Kinda wish I had come across this forum. Have just bought a PC from mesh. It was delivered yesterday. Have no problems with it yet that I know off, but I havent been able to try it yet. I have had problems with their customer service non technical related.
I bought the Elite² D950 system. From the offered upgrades I added 3gig of ram and opted for the 1GB (2x 512MB GPU) nVIDIA GeForce 7950 GX2 and upgraded the monitor to the 20.1" Viewsonic VX2025wm .
I excitedly awaited my new PC. It was due for delivery last thursday. I called on wednesday to confirm, they said that it is actually now due to be dispatched on thursday for delivery friday. Was a little disappointed but what the hey, booked the friday off from work to take delivery and was looking forward to a long weekend with my new toy.
Well wednesday night they called and said that they were having problems with the graphics card and just had to get a driver from asus and it would be delivered friday. Fair enough I thought, I was expecting delivery friday anyway.
I called on thursday at 1:00pm to see how they were getting on. They told me that they were still waiting for Asus to get back to them, and that they couldn't tell me any more until they did. I was miffed. I wanted to know if this was going to be a 1 day thing, a week long thing. He said he didn't know. I asked them if anyone had actually called Asus again to chase it up. He said they hadn't but he would.
Thursday night on the way home from work I get a call, they say they have heard back from Asus and apparently the board that they offer as an upgrade is only compatible with AMD motherboards. Now surely this is something they should know before advertising it as a system for sale. This is when a few alarm bells started to ring. He said they could either build it with an AMD motherboard but this would mean a complete respec and it would have taken a further week or more to build, or they could downgrade to the 512MB nVIDIA GeForce 7900 GTX. I guess this is when I should have cancelled the order. I was spending big on the power pc that I wanted, I shouldn't have settled. But having not had a PC since i moved back from the states, I was like an impatient child waiting for Christmas, I agreed to accept the down-grade having been advised that it would be delivered the following saturday before noon. I called them again on friday afternoon to confirm everything had been dispatched and they had had no further problems. I was advised that yes, it was all on its way.
My downgrade-disappointment soon subsided when I saw the Amtrak truck pull up outside the house at 8:20am. I was brimming with excitement, telewest had just installed my broadband internet, and I had my brand new copies of Oblivion and World of Warcraft sitting there on my new computer desk - all prepared.
I helped the driver bring in the 7 boxes. When he left I excitedly took them upstairs to set them up. I unwrapped the gaming keyboard, the laser mouse, the webcam, the tv card. I was really happy with what I was seeing. Then it was the coup-de-grace time. The one huge box left containing my Base unit and nice new big screen monitor..the motherlode. I knew I would be out commiting Murloc genocide in no time.
Then I noticed a little brown envelope amongst the packaging that was labled "fragile". I wondered what the hell it was, it just felt like paper, so I actually set to opening this before getting to the monitor and base unit.
Well well, I was furious. In said envelope was a single piece of paper that said..
"Unfortunately we were unable to deliver your monitor at this time due to a delay with the supplier. You will receive the monitor in due time. We trust this is not an inconvenience"
NOT A FRIGGING INCONVENIENCE!!! Are they nuts. Maybe I am wrong but as far as I am concerned it is a huge inconvenience cos without the bloody monitor I can't use anything else!
I was and still am fuming. I called their sales line when they opened at 10:00am. They told me I would have to call the customer service number on monday morning, hopefully this isnt the 60p per minute line ive read about, because there is absolutley no way I should have to pay 60p per minute to find out when they are going to deliver the monitor.
I wouldn't mind, but I had asked them twice on thursday and friday if it was ALL going to be delivered on saturday to which they had said yes. Now as I said im impatient, so I may just switch monitors and have one they have in stock delivered on tuesday. But ffs if they had told me this when I asked I could have changed my order then to something in stock and had it delivered saturday.
What also worries me now is the fact that I can't even test anything til I get the damn monitor. It will be just my luck that when the monitor does turn up and that I find out that the base unit has issues.
Rant over!!
Looks like if you build up the pc on the Mesh site to the one on the comets site spec it is about £ 1035.67inc??? So i savin about £135.00
And for the record my mesh pc does work fine, but only after many visits from the mesh engineers, one who suggested the hexus forum, mainly as the mesh techies feel safe from getting a verbal attack from disgruntled customers!
