The question which is ignored by the Stella-phobes is why in the hell a
beverage is sold at a temp which is undrinkable<gawp, by at least 20F, and
which is so hot it causes 3rd degree burns on the skin? You've just
purchased a drink which, at the temp served, *will* burn your mouth/tongue
and which has been intentionally elevated to that temp... rather than left
at the natural temp it finds in the carafe following the brewing process.
I guess the question here would be, was it an arbitary number fixed by
MacD, or they have some reasonable reasons for doing this. I think
somebody did mentioned that MacD's assumption was most of the take
away coffee would be drunk some time later when the customer arrives
at whatever place it was they were taking away to. So I would think it
wasn't an unreasonable temperature.
Do they, as customers, insist they want it at that temp so they can install
it in their cup-holders and admire it for 15mins? Personally I don't want
that - when I buy a drink I want to be able drink it and taste it as
served... just like at home. While it may seem like a minor annoyance, it
is enough of one that I no longer purchase coffee from highway stops.
hehehe, personally I usually just order cold drinks if I want
something fast. Maybe I'm used to the fact hot drinks will always be
too hot to drink immediately. Otherwise, we'll call them warm drinks
no?
The woman was 79 years old and it's likely her fingers were not as
dexterous as a younger person. AIUI she put the cup between her knees, not
thighs, possibly/probably because she couldn't get the cap off by holding
the cup in one hand and prying with the other... and thought there'd be
less chance of spillage that way.
Note also that the liar/lawyer indignation is contrived and misplaced - the
woman did not ask for punitive damages and there was no suggestion of
misuse of the legal system to gain a disproportionate monetary award; she
just had a large medical bill of $20,000.
Given this, I think MacD should had just settled out of compassion and
give her the money to cover her medical, it's a paltry sum to MacD.
Plus their marketing department can always put a wonderful spin on how
MacD didn't need to but made a goodwill payment etc etc.
Did she sue MacD first or did she ask them nicely to compensate for
the bills caused by the drinks and they refused?
Though, personally being the klutz I am, I've always kept in mind to
open things applying force in a direction away from myself, hot drinks
or canned soda which have an annoying tendency to gush forth.
Considering my own klutziness, I don't think MacD is technically at
fault here for cups toppling?
Since teens, I've spilled countless of drinks trying to place the tray
down on the table at fast food places like MacD & KFC. It took a while
(ok so I'm slooooow
) before I figured out that I should hold the
drink down with one hand before I attempt the maneuver. or lower
myself parallel to the ground. How the heck do you guys do it without
tripping the cup anyway? There's no way I could figure out how with
two hands still on the tray since the hands inevitably causes the tray
to tilt at an angle.
If going by the "did the customer ask for it" argument, I could very
well sue MacD had any harm come to me, by asking "did I ask for such a
tall cup with a high center of gravity thus greater instability? Why
didn't MacD provide a large base bowl instead for their drinks?" It's
not reasonable, everybody knows that it's a common practise that
bigger drinks come in taller cups and taller cups are more prone to
falling.
Also, I think MacD does have the word HOT on these things no? So
they've warned the customer, it's not their fault if any of us don't
read it no? Though I still hope they do help out the old lady with her
medical bills.
--
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