I placed an order with Mesh and paid for it on 2nd Feb - a £1500+ elite pro package . It arrived a day late without a monitor and office software, with a note saying that both were currently out of stock. I got the usual "We expect the items within seven days" This happened for three consecutive weeks with all the enquiries and prompting for action coming from me, not a peep from Mesh unless forced to answer the telephone.
Because I was getting no sensible update from Mesh, and the batteries had run out on my crystal ball, I demanded a full refund (7.3 of terms and conditions) of the entire system. They pondered for a while, then collected what they had delivered on 23rd March stating they would have to check it before authorising a refund. This check was not completed until 10th April when they said they would give me a full refund, which I'm now waiting for. So they now have my money, and the computer. I'll let you know if and when I get my refund.
I have yet to experience a company with such a shoddy customer services department. They don't do anything at all until you push, press and goad them. They let you hang on typically for 20 minutes before answering the telephone, which when added to the enquiry usually means a £3 to £4 call each time you contact them. After 15 to 20 calls this gets a little annoying, especially when they promise to do something, but do nothing at all when you put the phone down. Half the times you phone, you wait 20 minutes then get a 'call-logger' who notes the call and says someone will call back - but they don't, so you have to phone again, and get another call logger, and so on. I have emailed them 7 times, and had no repsonse other than automated messages on three occasions saying they promise to contact me within 5 days! It's lies, nothing more, nothing less!
The only times I have had a proactive response from Mesh has been with their interests uppermost. They stated they would give me £165 refund for the monitor they couldn't deliver - the cheapest online price for the monitor was £375 plus delivery, so they stood to gain £200 from that call! I was also contacted to be told that I should cancel my office 2007 order because of licence problems. That was 2nd March, and I have never yet got my £104 back for that - probably never will. Kerrrching, another £104 potentially gained!
The only other call I've had from them was from their technical support - a courtesy call to see if all was OK with my computer, a fortnight after it had been returned??!!
I get a horrible feeling that I will never get my money back. I made some points to DaveyW on their numb Hexus sub-forum, and he locked my thread!
If I get no satisfaction along with a decent goodwill gesture to cover my costs, this shower will be getting some lawyers letters.
I don't understand why a company should ever want to make their potential customers (and best salespeople through word of mouth) so bloody angry. They make potential ambassadors for their company into denigrators by their own antipathy. It makes no sense!
While writing this post I am wasting yet another day waiting for AMTRAK to collect a remote control which Mesh sent to me (and left on the front step in full view while I was on a weekend break). They sent this about 3 weeks after they acknowledged the cancellation and return of my order, and I apparently have to ensure the safe return of this remote before they will consider refunding my £1,500.
I have wasted more time, money and patience with Mesh than any other company I have dealt with. I have done absolutely nothing wrong other than ordering the damn computer from Mesh in the first place.
I have no input about the quality of their product - although it's the main reason I placed the order in the first place. But if you want any quality of customer service (and believe me it is important) please reconsider ordering from Mesh.
Because I was getting no sensible update from Mesh, and the batteries had run out on my crystal ball, I demanded a full refund (7.3 of terms and conditions) of the entire system. They pondered for a while, then collected what they had delivered on 23rd March stating they would have to check it before authorising a refund. This check was not completed until 10th April when they said they would give me a full refund, which I'm now waiting for. So they now have my money, and the computer. I'll let you know if and when I get my refund.
I have yet to experience a company with such a shoddy customer services department. They don't do anything at all until you push, press and goad them. They let you hang on typically for 20 minutes before answering the telephone, which when added to the enquiry usually means a £3 to £4 call each time you contact them. After 15 to 20 calls this gets a little annoying, especially when they promise to do something, but do nothing at all when you put the phone down. Half the times you phone, you wait 20 minutes then get a 'call-logger' who notes the call and says someone will call back - but they don't, so you have to phone again, and get another call logger, and so on. I have emailed them 7 times, and had no repsonse other than automated messages on three occasions saying they promise to contact me within 5 days! It's lies, nothing more, nothing less!
The only times I have had a proactive response from Mesh has been with their interests uppermost. They stated they would give me £165 refund for the monitor they couldn't deliver - the cheapest online price for the monitor was £375 plus delivery, so they stood to gain £200 from that call! I was also contacted to be told that I should cancel my office 2007 order because of licence problems. That was 2nd March, and I have never yet got my £104 back for that - probably never will. Kerrrching, another £104 potentially gained!
The only other call I've had from them was from their technical support - a courtesy call to see if all was OK with my computer, a fortnight after it had been returned??!!
I get a horrible feeling that I will never get my money back. I made some points to DaveyW on their numb Hexus sub-forum, and he locked my thread!
If I get no satisfaction along with a decent goodwill gesture to cover my costs, this shower will be getting some lawyers letters.
I don't understand why a company should ever want to make their potential customers (and best salespeople through word of mouth) so bloody angry. They make potential ambassadors for their company into denigrators by their own antipathy. It makes no sense!
While writing this post I am wasting yet another day waiting for AMTRAK to collect a remote control which Mesh sent to me (and left on the front step in full view while I was on a weekend break). They sent this about 3 weeks after they acknowledged the cancellation and return of my order, and I apparently have to ensure the safe return of this remote before they will consider refunding my £1,500.
I have wasted more time, money and patience with Mesh than any other company I have dealt with. I have done absolutely nothing wrong other than ordering the damn computer from Mesh in the first place.
I have no input about the quality of their product - although it's the main reason I placed the order in the first place. But if you want any quality of customer service (and believe me it is important) please reconsider ordering from Mesh.
haha!