Are you a customer of Mesh Computers?

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And mesh promised that customer service would improve by 100% & calls answered within 4 rings.
So more bull from a company that time after time lets down the most important people - their customers.
Makes you realise that they really dont care!
 
Hi all.

I'm new, and was refered to this site by a member after I told them I had a problem with my new MESH pc.

I received my PC on 20th April, and within 10 minutes I got a blue screen and reboot while changing screen resolution. From then onwards it consistently, but enpredicatably, crashed, locked up, blue-screened and rebooted. I couldn't tell when it was going to happen, and it could have been while surfing or editing a document, or anything.

Within a few days I phoned the MESH helpline and reported it. They arranged for an onsite visit by an engineer. They refused to come out at the weekend unless I pay a £60 call out charge. This is WITH the 3yr warranty I got with it! So he came out during the week while I was away at a works course, and replaced the hard drive, memory, ram, and possibly the mobo but I can't read his report the writing is so bad! The problems persisted - no effect.

Next I arranged to return it to base, where they had it for two weeks. They said they could not make it crash no matter what they did to it, so returned it to me and oh-so-generously waived the delivery charge. The machine came back and within 5 minutes crashed, blue-screened, rebooted....

I recently phoned up and decided to press for a refund. In the course of the conversation, it was suggested I try a rebuild and rewire on the machine, with 'key components' being replaced. I agreed, as this seemed fair.

I had forgotten to ask which components would be replaced, so I went online to the online support page, and sent a message asking if the cpu and psu would be replaced as a matter of course. The reply said that only 'faulty' items would be replaced. I pointed out to them that they'd had my machine for 2 weeks and had not found any 'faulty' items, so what were they going to change, if anything?

Another phone call, and the person on the other end did some checking and told me the pc would be sent to the production line, not the repair section, and thoroughly re-examined and rebuilt. He told me in effect I'd be getting a 'new' machine.

I hesitantly agreed, but am already doubting I made the right decision. If they do this, and say the machine is now fine and they send it out, and I again have the same problems, will I still be able to pursue the refund?

I have made a copy of all the errors reported in Windows (it's a long list) and have kept all my emails etc. I am really disappointed that having spent £900 on my dream-machine I haven't actually been able to load any of my prefered software (flight-sims) onto it as I've put that off until it was working properly.

I have to say though, that the support staff have never been disagreeable or suggested I'm making it up. I did have my phone bill increase by £25 the first month because of all the hold-time I spent on the phone. 40 minutes in one case.

Thanks for listening.

Ant
 
Hi

For everyone that has to ring Mesh - their landline tel no is 0208 438 3300
You get through to reception, and then ask for the dept you want.
You still have to wait the on hold time - but at least it doesnt cost the earth.

It sounds like a common fault - Id returned my pc 8 eigth times - and by the ninth they still hadnt managed to fix it - I will keep you posted how asking for a refund goes!

all the best
Lindsay
 
Hi, can anyone give me advice please? I've got a Mesh laptop (bought in Feb 05) with a 3yr warranty - 1yr parts and labour, remaining 2yrs labour only. In the last 9 months both modules of original RAM have failed which I have had to replace. I know the system is out of parts warranty but surely they shouldn't have failed so soon? Don't most RAM manufacturers give a lifetime warranty?
 
Some do eg. Corsair, Crucial, some only give 1-5yrs etc - find out who the manufacturer is and have a look on their website :thumb:
 
Oops..maybe.

I just ordered a MESH Elite Quad 6600 sp two days ago, scheduled for disbatch on the 18th, with a few upgrades and no monitor (sorted in that respect already). I had found good reviews on the machine itself, and had heard good things from several friends from several years ago. Unfortunately i didn't find any reveiws on the company as a whole or the customer services. Having now found some, it seems its pretty much all bad news. I'm reretting it a little at the moment, but am willing to wait until i get my hands on it before i lose all faith.
I guess i'm in the denial phase at the moment and thats pushing me to the argument that, it can't all be as bad as it appears (or can it? i don't know yet), because i can't see how a company thats as bad as it seems from all the stuff i've read, could possibly stay in business. It just couldn't happen could it, if its as bad as all that, surely they'd have gone bust years ago?

Hoping in vain
SonicHairdryer
 
Hi
News - Ive just been offered a new pc from Mesh - watch this space to find out whether it works!
Hopefully my Mesh nightmare is finished!
All the best
Lindsay
 
Bad service for a bad product

Hi I bought a MESH computer just 9 months ago. It never worked properly from the outset and when I called the ludicrously overpriced helpline one week later I was advised to bring it in for repair - this would take a MINIMUM of 3 - 4 weeks! I would advise anyone to steer clear of this terrible company. They sold me a computer that was built to my specifications and did not work. They then offered me a month without a computer - they should have simply made me another and let me exchange it the same day. Steer well clear of this awful company. Gratifyingly I had a client who was looking to buy ten new computers and was considering buying from them - I put him off and have happily advised at least six other clients with large orders to stay away from them. By ripping me off they made a few quid BUT so far they have since lost out on about £40,000! Not much help to me but it made me feel a little better.
Down with MESH!
 
Sonic Hairdryer said:
I just ordered a MESH Elite Quad 6600 sp two days ago, scheduled for disbatch on the 18th, with a few upgrades and no monitor (sorted in that respect already). I had found good reviews on the machine itself, and had heard good things from several friends from several years ago. Unfortunately i didn't find any reveiws on the company as a whole or the customer services. Having now found some, it seems its pretty much all bad news. I'm reretting it a little at the moment, but am willing to wait until i get my hands on it before i lose all faith.
I guess i'm in the denial phase at the moment and thats pushing me to the argument that, it can't all be as bad as it appears (or can it? i don't know yet), because i can't see how a company thats as bad as it seems from all the stuff i've read, could possibly stay in business. It just couldn't happen could it, if its as bad as all that, surely they'd have gone bust years ago?

Hoping in vain
SonicHairdryer
Click to expand...

I have just found this site idly browsing the internet. I am in the same boat as you, recently purchased Mesh and I'm shocked to see the bad stuff thats written here. I have to say that so far my experience has been fine!

I have had to call their customer service once so far cause I screwed up putting it all together, but they were fast answering and didn't mess me about as far as I can tell. Credit where credit is due, I'm happy with my MESH :thumb: .
 
About MESH troubles

Hi Guys

Im away right now but briefly I am incredibly dissapointed in the poor quality of my machine and its weird faults. However that could be just my bad luck. But as for them taking 3-4 weeks to repair it for me that is just disgusting plus a premium rate helpdesk number - crooks! But croosing my fingers you dont encounter the same troubles as me.

good luck

Phil
 
You do get the odd customer that likes mesh, but nowadays they are as rare as a 4 leaf clover!:lol:
 
Hi Fellow Mesh Victims :)

It is sad to see that nearly three months after the BBC Watchdog Program about Mesh that there are still so many Mesh Victims posting about their nightmares on Computer Forums :(

Especially so since "Solemn Pledges" were given to rectify the appalling Mesh Customer Service
nod.gif


A Mesh Victim on a different Computer Forum suggested that it would be helpful if the useful contact information for Mesh Victims was brought together in one post. For those Mesh Victims who are interested, I brought quite a lot of info, courtesy of several Mesh Victims, together on this post .......

https://www.pcreview.co.uk/forums/showthread.php?p=10470118#post10470118

Some people believe that the two Directors are genuinely trying to rectify the appalling Mesh Customer Service, but other people believe the "Solemn Pledges" were just empty words. By following the advice on the post and "ERPing", you will be helping whichever is true, either by helping the two Directors put things right or exposing the "Solemn Pledges" as empty words
nod.gif


Together we might just be making a difference !!!!!!!!!!!!!!
Best Wishes to All Mesh Victims and Enjoy your ERPing,
MeshVictim :)
 
Hi Just back from Spain! Turned on my MESH PC and it sounds like a 747 taking off! It looks like I'll have to take it to a repair shop and have a fan you don't have to shout over put in, plus I want them to check out why the USB ports on the front generally don't work and certainly dont recognise my phillips MP3 player.Add this to its generally erratic behaviour and I was sold a lemon and then told a 3-4 week wait to 'look at it' was my only option. MESH are on my to be avoided and warn all my clients away list!
Phil

Good luck to any other victims like me!
 
Amazingly no. The warranty that covers repairs on the pc only lasted 3 months, after that it started playing up. The unhelpful guy stated the 3-4 week fixing rule (I work from home and can't be without a pc, I'm a writer and musician and it puts food on my table plus to work without access to my emails would do my brain in) My main issue with MESH is that they sold me a clearly dodgy computer and then only offered to repair the faults by leaving me without a computer! So now I'm looking for an honest and decent computer repair guy/girl in North London who can try and change the noisy fan/power supply and hopefully make the usb's all work and work out why it wont let me load software! (I just tried to load my new cameras software and it wouldn't let me!) Aaaaaaaagh!

regards

Phil
 
Were I not so busy, I'd take a look at it for you, I'm in SE London.

But, it's suddenly got real busy for me after about 5 weeks of nowt.

Over the next 4 or 5 weeks I'm working in Blackheath, Dulwich, Fulham, Bethnal Green and Chelsea, but not North London, unfortunately. In fact, only customer I got over that way is in Hornsey.

Damn shame, I'd love to see inside a Mesh computer build.

Anyways, good luck with your machine, I think you're wise - forget Mesh, just accept they've striped you up (along with thousands of others) cut your losses and get it sorted independently.

I really do hope this thread serves as a warning to people not to deal with these despicable scum. Yes, that's right, I really did call them that.

Mesh directors, looking at all the evidence here - how do you sleep at night?
 
thanks floppybootstomp


If you know of any other repairers you'd reccommend send them my way. Down my MESH mate!

Phil
 
Hi Everyone
Im writing to update you on my case.

I returned my computer to Mesh for the ninth time for repair for the same fault. However due to the number of failed returns to repair and comments made by a Mesh employee on dispatch, I did not believe my computer had been fixed.
I therefore refused to sign for it.

On contacting Mesh via email, a different employee confirmed that the original fault was evident during testing, that the motherboard had been found to fail, and that they did not consider it worth while fixing the problem.
Thus Mesh tried to return a knowingly unfixed computer to me.

I was advised to write to their Customer Services Department. Their customer service department has arranged a replacement computer. Though higher spec than my original pc, the pc has lower spec than their basic entry level pc that Mesh are currently selling. They have offered no other form of compensation. However after one days usage, this new computer appears to work.

Best regards
Lindsay
 
Mesh are time & time again doing this to customers!
I suggest you may want to contact BBC Watchdog and see what they have to say.
After Mesh’s appearance on Watchdog they promised they were going to improve customer service by 100%.
Sadly it seems they are just broken promises just like the PC's they ship to their customers!!!!
 
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