Mark said:
Hello Paul,
I have been working on my virus problem
and would like you to take a look at the
programs he gave me to install (near the
end) and if you know anything about them?
https://forums.malwarebytes.org/index.php?/topic/155518-my-computer-is-infected/
Thanks,
Robert
OK, I'm going to give you an overview of what happened.
1) You present symptoms. Good so far. A few too many
pictures perhaps.
Let's look at this picture.
https://forums.malwarebytes.org/uploads/monthly_08_2014/post-156944-0-17427700-1408570599.jpg
Autoruns...
Eleventh tick box down says "SunJavaUpdate".
Check the program path (which I cannot read).
Knowing where the file is and its name, allows a
casual legitimacy check...
You can untick the box, in an attempt to avoid
the Java Update prompt. But, read on...
You could also examine your Control Panels for "Java"
with a colorful icon, and it has an "Update" tab. This
picture is small, so zoom in to see the "Update" tab.
Unticking the box there, should result in the line
disappearing the next time, when you review Autoruns.
OK, the other thing I get from the pictures, is
an actual Findopolis installed item. In the Program
Files folder, even with a BHO (browser helper object)
label and everything.
At the current time, you should have a look in Program Files
again, to see if the Findopolis is removed. At the very
least, any BHO should have been given the boot, even if
the folder itself is still sitting there.
2) TwinHeadEagle dumps his "standard text blurb" about
Piracy and P2P clients. People who use certain clients would
constant be infected, because much of the "merchandise"
on such channels is infected by the various kinds of black
hats. For example, steal a movie, get an exe instead.
Who knows how the movie got replaced with a malicious exe.
So that warning about P2P clients is delivered to all visitors,
and was not specifically about something you'd done.
He then gets you to run FRST. This is the first
"custom action and guided help" he provided.
Next, he didn't tell you to visit Programs and Features
in Control Panel, as that's where you would remove these
if it is possible to remove them. Some Adware can actually
be removed this way. So "Programs and Features" in Windows 7
Control Panels, is where you'd look.
First, go to Control Panel and uninstall following
(skip lines that cannot be uninstalled):
- FreeSoftToday 025.208
- Remote Desktop Access
- WindowsMangerProtect20.0.0.502
Next, he gets you to run Adwcleaner.
Next, he uses Farbar (FRST) and gives you a custom fixlist.
This is a text file, which can be opened in Notepad. And you
can see that much of what was detected is listed in here as things
for it to fix.
https://forums.malwarebytes.org/index.php?app=core&module=attach§ion=attach&attach_id=142954
After that comes Adwcleaner (which does its own scan and later, clean).
3) In Post #14, TwinHeadedEagle thinks he has cured your
problems. Now, FRST has a Quarantine folder, a file is still
in there, for your later scanning to "trip over" by accident.
In this picture
https://forums.malwarebytes.org/uploads/monthly_08_2014/post-156944-0-66539100-1409189383.jpg
the MalwareBytes is detecting the thing that FRST already
quarantined. That file would probably get deleted if FRST
was uninstalled or something. Or maybe you're supposed to
manually remove it. I would not panic, as it isn't hurting
anything there. Go to Control Panels, use the
Programs and Features, and see if Farbar has an entry
for removal.
I don't think it is intended to leave Farbar on the
computer forever. It is a guided help tool, gets fed a fixlist,
and you'd want a fresh copy the next time a guided help person
asks you to run it. It probably should not stay on the computer
when the problem is removed.
4) You reported:
I also contracted Win32:Eorezo - cy [pup] via a supposed
upgrade to Firefox. I was able to delete it and ran full
scans afterward twice and it appears clean.
I can get clean, complete, copies of Firefox from the FTP server.
This is the top level where I'd look for a copy...
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/
This would be my selection, if installing on my Windows English setup.
I have navigated to the highest release number, identified Windows
and a US English download, then located the 34MB full installer.
This is as close as you can get, to a clean complete install. If
you had a brand new computer with no Firefox, this would install it,
and install it without any further download needed. I could carry
this in my Geek Squad bag and use it to put Firefox on client computers.
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/releases/32.0b9/win32/en-US/
( look for the big "Firefox Setup 32.0b9.exe" file )
Note that Mozilla doesn't really want us pounding their release FTP
server for regular installations. My point in showing you this
link and the domain it's on, is the principle of *Go to the site
that wrote the software*.
Do not accept copies of Firefox from some random (malicious)
download page. Not every green Download button is run by whitehats.
5) In Post #17, based on the evidence, TwinHeadedEagle thinks
you have a "Java" entry in your Programs and Features control
panel, and your Java installation is legitimate. That's why he
did not panic. He sees the Autoruns entry, and assumes it was
put there by a real copy of Java. If you don't need Java, you
could remove it. You could use the actual Java control panel,
to disable updates. You would do that *only* to prove that you
have control over the dialog popping up all the time. Java
really should be kept up to date.
a) Java is not fun and games. Only install it if you actually need it.
If the need for it has passed, *remove it* from Programs and
Features.
b) If you must have it on the computer, use the "Java" control
panel to configure it. Normally, you leave updates enabled,
because Java is subject to a lot of exploits that need to
be fixed immediately. Disabling updates, is to see if the
pesky Update dialog actually belongs to Java or not. Or is
some kind of scam.
c) If you don't know why Java is on the computer, remove it
and see what breaks. Seriously.
d) If you need to reinstall it, the Oracle site offers infected
and non-infected downloads.
Top level:
http://www.oracle.com/technetwork/java/javase/downloads/index.html
Look for JRE (Java Runtime). That is for end users.
That takes you to the next page.
http://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
The big ones (offline) are the safe ones. The one to use
depends on whether your Windows is 32 bit or 64 bit. Based
on the giant RAM memory your 8500 has, you want 64 bit, as
Dell would be silly to install anything other than an x64 OS.
Windows x86 Offline 32.17 MB jre-8u20-windows-i586.exe
Windows x64 91.68 MB jre-8u20-windows-x64.exe <---
You have to click the License Agreement box, before the
download links will work.
As far as I know, those are safe. I can't unpack them with
7ZIP any more, and I don't have time to use WINE to test them.
I'm getting hungry!
6) In Post #17, he wants you to use Delfix.
But if you have uninstalled Farbar, and cleaned out C:\FRST, that
would amount to largely the same thing. The only reason I hesitate to
use Delfix, is whether there will be side effects (damage to MBAM).
He also gives a list of other things.
TFC - "to clean unneeded temporary files."
You could probably do this with CCleaner, avoiding any usage
of Registry cleaning, and just cleaning temporary folders with it.
Malwarebytes' Anti-Malware - "to scan your system from time to time"
You're doing this already...
Malwarebytes' Anti-Exploit - "to prevent exploits"
That looks promising. Description is here.
http://www.bleepingcomputer.com/download/malwarebytes-anti-exploit/
There is a nice download button here, and this *is* the source.
https://www.malwarebytes.org/antiexploit/
My main problem with some of these programs, is whether they
cause side effects and prevent legit activities on the computer.
I don't want to recommend anything which will be nothing but a
PITA.
McShield - "to prevent infections spread by removable media."
If you don't move a lot of USB keys from machine to machine,
maybe you don't need this. Disabling the Autoplay stuff, the
Microsoft way, turns off USB but leaves CDROMs enabled. If you
use U3 USB sticks (equipped with U3 software), those prevent
fake CDROM images, so can fool Microsoft's idea of protection.
I expect McShield turns it all off.
CryptoPrevent - "to secure yourself from CryptoLocker infection."
Cryptolocker makes it impossible to open your data files,
and they demand a "ransom" of $200 to get the files back.
CryptoPrevent initially started as a tool to install "Software
Restriction Policies", to prevent the bad software from running
the built-in system encryption tools. This was a good idea. The
tool adds a couple hundred rules to the Registry.
Reading the description now though, the feature set of
CryptoPrevent has expanded. It is more intrusive. It could
have side effects. The initial program design probably wasn't
all that bad. Reading the description now, I'd just pass on this.
Maybe a power user with years of experience could use this,
but once they try to do too much for you, then it's
"Why doesn't my XYZ program work any more?". And we don't
want that to happen.
Unchecky - "to prevent from installing additional foistware,
implemented in legitimate installations."
A nice idea, but likely needs to be updated once in a while
to be effective. The changelog hints at it being constantly
improved.
http://unchecky.com/changelog
FileHippo.com Update Checker - "to keep your programs up-to-date."
The only problem with this idea, is where do the
updates come from ? Are they safe ? I would get the
actual updates from a site other than FileHippo.
I like to trace as close to the source as possible,
to avoid the stinking toolbars.
If you want to run the program and just write down on a piece
of paper, what needs updating, that would be OK. Your AV scanner
will examine this program, when you download it.
Adblock - "to surf the web without annoying ads!"
Yet his link shows AdBlock Plus, which is a different thing.
https://adblockplus.org/en/chrome <--- his link
Adblock, is described here.
http://en.wikipedia.org/wiki/Adblock
(Product main web site is here -
https://getadblock.com
Use a modern browser to view the site... )
Adblock Plus (what he wants you to install), is described here.
http://en.wikipedia.org/wiki/Adblock_Plus
(Product main web site is here -
https://adblockplus.org )
A concern here, would be side effects, and whether certain
sites would appear blocked when it comes to delivering their
actual content. If these tools put an icon in the browser
bar somewhere, you may be able to disable the stuff on a
per-site basis. I don't use either of the above...
I'm a "lightweight" protection guy. Of the list I'd
be interested in:
Malwarebytes' Anti-Exploit (find a review for it somewhere!)
McShield (if you use USB flash keys a lot)
Unchecky (may help you get one less toolbar...)
You already know and use MBAM, and for the others, I'm worried
there would be side effects and then you wouldn't know what
to switch off. We don't want to turn your computer into
something that looks like the control panel on a 747 airplane
HTH,
Paul