whats the best virus protection

  • Thread starter Thread starter Kerrie Cockbain
  • Start date Start date
Hey Chaz, hope you're doing well. I see you're still shilling for
Symantec. Damn, son. At least switch products from time to time to keep
it fresh.

Bill the Shill
 
Hi Bill,
I gotta tell you (as a professional shill myself) this NIS 2006 is lean and
mean. It is by far the easiest set-and-forget internet security suite I
have ever used from Symantec.

Hope you are doing fine....thx for the nice Usenet message!!
 
Let me break it to you easy Kenneth. I did 2 things to discover where this
number is located. I did an online area code search and it turned up as
Rochester,New York. Then I called my long distance carrier (Bell South) and
they confirmed it was Rochester,New York and certainly NOT India. It would
cost me only 11 cents per minute to call this number. The Bell South
operator also verified it is commonplace to route a stateside area coded
call to any "call center" anywhere in the world. I explained to him about
"India" and he assured me that even while it may be routed to India or
Timbuktu as far as me dialing 585-350-0400 it is - N O T - an international
toll call. Anyone calling 585-350-0400 rings a phone in Rochester,NY first
and from there it can be routed to any place on the planet and you are
charged only for a call to NY not India, the Artic Circle, Australia, Iraq
or India or anyplace else.

So..your false, shoot-from-the-hip claim that Symantec had "disguised" a
call to India as a USA formatted number is utter bullshit and hard-headed
myopic logic that is at best flawed to start with and subsequently all
"conclusions" based on that are also flawed and helplessly lost in a
bottomless cesspool of utter falseness.


Have a nice day....
--

Charlie
 
Let me break it to you easy Kenneth. I did 2 things to discover where this
number is located. I did an online area code search and it turned up as
Rochester,New York. Then I called my long distance carrier (Bell South) and
they confirmed it was Rochester,New York and certainly NOT India. It would
cost me only 11 cents per minute to call this number. The Bell South
operator also verified it is commonplace to route a stateside area coded
call to any "call center" anywhere in the world. I explained to him about
"India" and he assured me that even while it may be routed to India or
Timbuktu as far as me dialing 585-350-0400 it is - N O T - an international
toll call. Anyone calling 585-350-0400 rings a phone in Rochester,NY first
and from there it can be routed to any place on the planet and you are
charged only for a call to NY not India, the Artic Circle, Australia, Iraq
or India or anyplace else.

So..your false, shoot-from-the-hip claim that Symantec had "disguised" a
call to India as a USA formatted number is utter bullshit and hard-headed
myopic logic that is at best flawed to start with and subsequently all
"conclusions" based on that are also flawed and helplessly lost in a
bottomless cesspool of utter falseness.


Have a nice day....
Click to expand...


Hi Charlie,

It is interesting that you expect me to take the description
you have offered at face value, but you refuse to take my
description in the same spirit.

Is it possible that they changed the link to that number so
that your experience was different from mine? Absolutely,
but were that the case, I would have no way to know.

Is it possible that had you continued to place the call you
might have found yourself charged International rates for
the call you believed was going to New York? Absolutely,
but, because you did not do that, we would have no way to
know.

You are certainly free to ignore, deny, or otherwise demean
anything I say here. (As I mentioned earlier in the thread,
I am posting to inform others who, to say it gently, might
be a bit more open to understanding this issue. I will leave
it to other readers to decide who is making sense here.)

But, I can only describe what happened to me when I placed
the call:

A gentleman answered, and his first comment was to ask if I
was aware that I was placing a toll call. Assuming that I
was placing the call somewhere in the U.S. (though at that
time I knew not where) I said "Yes", but he continued to
explain that I would be paying "International rates." He
then offered me "an 800 number." I took it, and hung up the
phone, and placed the call a second time.

Is it possible that the gentleman in India was misinformed
and was telling me what he believed to be true, though, in
fact, the call was costing me trivial domestic rates?
Absolutely.

Is it possible that the gentleman in India knew full well
that I was paying trivial domestic rates but decided to tell
me otherwise because he had argued with his boss, was about
to quit, and decided to make sport of me before he left his
employment? Absolutely.

I simply don't know, and despite the intensity of your
denials, neither do you.

All the best,
 
Hi Charlie,

It is interesting that you expect me to take the description
you have offered at face value, but you refuse to take my
description in the same spirit.

Is it possible that they changed the link to that number so
that your experience was different from mine? Absolutely,
but were that the case, I would have no way to know.

Is it possible that had you continued to place the call you
might have found yourself charged International rates for
the call you believed was going to New York? Absolutely,
but, because you did not do that, we would have no way to
know.

You are certainly free to ignore, deny, or otherwise demean
anything I say here. (As I mentioned earlier in the thread,
I am posting to inform others who, to say it gently, might
be a bit more open to understanding this issue. I will leave
it to other readers to decide who is making sense here.)

But, I can only describe what happened to me when I placed
the call:

A gentleman answered, and his first comment was to ask if I
was aware that I was placing a toll call. Assuming that I
was placing the call somewhere in the U.S. (though at that
time I knew not where) I said "Yes", but he continued to
explain that I would be paying "International rates." He
then offered me "an 800 number." I took it, and hung up the
phone, and placed the call a second time.

Is it possible that the gentleman in India was misinformed
and was telling me what he believed to be true, though, in
fact, the call was costing me trivial domestic rates?
Absolutely.

Is it possible that the gentleman in India knew full well
that I was paying trivial domestic rates but decided to tell
me otherwise because he had argued with his boss, was about
to quit, and decided to make sport of me before he left his
employment? Absolutely.

I simply don't know, and despite the intensity of your
denials, neither do you.

All the best,
Click to expand...


Hello again,

Let me break it to you easy Charlie...

I just dialed the number in question: 585-350-0400.

I waded through the voice-maze and was eventually put on
hold.

After a few minutes, a woman picked up and said:

"Thank you for calling Symantec Technical Support, this is
Sharmilla, how may I help you?"


I said "I have only one question. "Am I being charged
International Toll rates for this call?"

She said "Please tell me what number you dialed."

I said "585-350-0400."

She said "Yes, that is a toll call."

I asked "At International rates from the U.S.?"

She said "Yes."


So Charlie, those are the facts, as they were when I first
had the experience I reported.

You can call it what you wish, but I believe, (as I said at
the outset,) that this is an extraordinarily sleazy practice
on the part of Symantec.

All the best,
 
Who cares ??
Kenneth said:
Hello again,

Let me break it to you easy Charlie...

I just dialed the number in question: 585-350-0400.

I waded through the voice-maze and was eventually put on
hold.

After a few minutes, a woman picked up and said:

"Thank you for calling Symantec Technical Support, this is
Sharmilla, how may I help you?"


I said "I have only one question. "Am I being charged
International Toll rates for this call?"

She said "Please tell me what number you dialed."

I said "585-350-0400."

She said "Yes, that is a toll call."

I asked "At International rates from the U.S.?"

She said "Yes."


So Charlie, those are the facts, as they were when I first
had the experience I reported.

You can call it what you wish, but I believe, (as I said at
the outset,) that this is an extraordinarily sleazy practice
on the part of Symantec.

All the best,
Click to expand...
 
Well Kenneth I do know what the reverse phone # lookup divulged as well as
the Bell South operator told me.

Obviously you'll never admit your wrong to accuse Symantec of disguising a
telephone.

--

Charlie
 
Kenny boy.....

I think now you are flat out lying.....
Click to expand...

Hi Charlie,

You can easily check for yourself...

Why would you not?

It would take only a moment, and given your understanding of
the situation, would cost you, at the most, just a few
cents.

All the best,
 
Kenny boy.....

I think now you are flat out lying.....
Click to expand...

Rather than call him a liar, Charles, why don't you ring up the
number, ask the same question and post your findings? Shouldn't be too
difficult.


Jim.
 
Rather than call him a liar, Charles, why don't you ring up the
number, ask the same question and post your findings? Shouldn't be too
difficult.


Jim.
Click to expand...

Hi Jim,

Thanks for your comment...

Of course, I knew what happened to me a few months ago when
I had the original experience, but I fully accepted the
possibility that the "hidden" International Rate issue was
no longer true.

As you know from my earlier post, indeed, the situation
remains the same today.

I do find it quite amazing...

All the best,
 
Well Kenneth I do know what the reverse phone # lookup divulged as well as
the Bell South operator told me.

Obviously you'll never admit your wrong to accuse Symantec of disguising a
telephone.
Click to expand...

Hi again,

I don't deny for a moment that the number is a Rochester NY
number. In fact, I checked it myself earlier today (as I may
have mentioned earlier in this thread.)

I dialed it earlier today precisely because I would have
been happy to tell you if it were no longer true that the
higher rates were "disguised."

To my surprise, exactly the same thing happened today as it
did a few months ago when I first discovered the problem.

All the best,
 
I am NOT DISPUTING the call gets routed to India. What I AM DISPUTING is
that it is a "disguised" phone number and that one incurs "international
long distance charges" from dialing into a Rochester,NY telephone #.

I have verified my position with Bell South (my LD service) and am fully
persuaded beyond a doubt that ...

1. Bell South is truthful and accurate. The call rings into NY and then is
routed to India at no charge to you beyond calling into Rochester,NY.
2. Symantec would have way too much to lose to try and perpetuate a ploy as
you allege
3. What would Symantec have to gain by doing so? They are not the phone
company!
4. We have yet to see any proof from you other than your suspicions ..
5. Moreover have you had "your staff" produce the international charges to
India from your bill?
6. I am 100000% more inclined to believe Bell South than any number of "tech
support" people in India who only learned English last week.

--

Charlie
 
I am NOT DISPUTING the call gets routed to India. What I AM DISPUTING is
that it is a "disguised" phone number and that one incurs "international
long distance charges" from dialing into a Rochester,NY telephone #.

I have verified my position with Bell South (my LD service) and am fully
persuaded beyond a doubt that ...

1. Bell South is truthful and accurate. The call rings into NY and then is
routed to India at no charge to you beyond calling into Rochester,NY.
2. Symantec would have way too much to lose to try and perpetuate a ploy as
you allege
3. What would Symantec have to gain by doing so? They are not the phone
company!
4. We have yet to see any proof from you other than your suspicions ..
5. Moreover have you had "your staff" produce the international charges to
India from your bill?
6. I am 100000% more inclined to believe Bell South than any number of "tech
support" people in India who only learned English last week.
Click to expand...

Hi again,

I am left confused...

What happened when you tried to place the call as I did?

Thanks,
 
3. What would Symantec have to gain by doing so? They are not the phone
company!
Click to expand...
6. I am 100000% more inclined to believe Bell South than any number of "tech
support" people in India who only learned English last week.
Click to expand...



Hi again,

I should have added:

They would gain the costs that they would otherwise have to
pay for the international calls.

As I am sure you understand, someone has to pay those costs.
Either the individual customer pays it, or Symantec pays it
(in which case, of course, it is ultimately paid by the
customers in the form of higher product and service costs.)

Also, you might want to learn just a bit about India, and
the language(s) spoken there.

And finally, is it possible that both of the Tech Support
people I spoke with (one a few months ago, and the other
earlier toady) were both incorrect? Yes, of course it is.

Is that likely?

You and others will have to judge.

All the best,
 
I just called the number in question and got in the queue. Once the accented
"tech support" person answered I inquired if they were in India..the answer
was yes. I then asked if they would charge my international long distance
rates from my home in Mississippi to India and they said "YES!"..as they
also told you. They are misinformed or are confusing the "toll call" to NY
as a "toll call" to India..IMHO


- H O W E V E R -

I then spoke to a supervisor (Jane Williams) at Bellsouth Customer Service
and she pulled up the current charges up to today's date. There was my call
on their computer database to Rochester,NY for 7 mins at a whopping total of
77 cents. She further stated when I explained the circumstances that for
Symantec to try to do this would be impossible since they do not control the
call center and there is NO WAY a 10 digit USA formatted tel # with area
code of 585 can ring anywhere but in Rochester,NY and that is what the bill
is based on..... true international calls have more than 10 digits ands
include a "country code" as well preceding those digits.

Now when I get the actual paper bill next month I'll post the relevant
entry. Obviously I was never charged for a call to India but a simple 11
cents / min call into a call center in Rochester,NY.

N O W .....Kenneth since this happened to you some time ago and if you are
right thousands upon thousands of other folks have also been duped into this
international long distance scam - LET'S SEE YOUR BILL - for call(s) to
India.

Moreover it is totally inconceivable that the you are the first one to
"uncover this scam"....
Friend....face it...you were MISINFORMED at best and shot-from-the-hip with
nothing to back you up and made an ass of yourself at worst. No apologies
needed....next time do some research instead of a "Polly wants a cracker"
parroting of misinformation you were told by folks one can hardly understand
on the phone in the first place.

--

Charlie
 
Charlie said:
Hi Bill,
I gotta tell you (as a professional shill myself) this NIS 2006 is lean and
mean. It is by far the easiest set-and-forget internet security suite I
have ever used from Symantec.
Click to expand...


Leaner than Symantec's Corporate offerings?
 
Hi Charlie,

So, three out of three times we are told by folks in India
that we are being charged International rates, but you still
believe that to be false. Your understanding is that all
three are misinformed.

I just called and spoke to a Supervisor at my Long Distance
company (which happens to be Verizon), and she told me that
indeed, with the appropriate "Redirector" (her term) calls
placed domestically can be routed to any phone anywhere in
the world, and then charged at the International Rate to the
customer dialing the phone.

All the best,
 
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