Hi All,
Been having a few problems with this company myself, sad to see others are having the same problem. I ordered a number of items, one of which was not being stocked or actually sold at the time i placed the ordered (there web site still allowed me to order this fine, and only informed me it was out of stock after i placed the order, but still took my money from my visa card). When informed of this (took them 4-5 days to respond) I cancelled my order straight away and then placed it with another company. Low and behold i then got a mail back from then saying the rest of the order had been sent, and it was on the way to me. I informed them with a mail back saying i had cancelled this order (sending them back the confirmation of the cancelation). Then they said to just reject the parcel when it arrives, (which took about 1 week as i live in Ireland) which i did do. I infomed them i had done this, and i wanted my money back, no replys for ages. And then they told me to chase royal mail about this, told them to bugger off, and that they should do this. Then was informed that the parcel had got lost somewhere and that they would need to claim this back off the royal mail. This as been going on for other 3 months plus now. I`ve now given them 2 days or i will start a small claims procedure with them, and will be talking to stockport trading standards (anyone know there number?) and also my credit card company, and i will try and speak to there credit card broker (the ones that take the money off you for them). and tell them of the problems i am having.
Be warned everyone stay well clear of these lot.