Greetings Malcolm,
Just a note on a suggestion made by the top engineer for the printer. It is
his guess that you might have plugged in the USB cable for the printer
before installing the software. This would force the installation of an
incorrect driver.
The error code that was offered is not a Kodak related error code. We can
see the codes in your log file but you will see only text (more meaningful
to you).
I suggest you try a couple of things.
Uninstall all of the Kodak software and remove the drivers that were
installed for the scanner/printer. Once you are sure they have been removed,
reinstall the software completely. Once all is finished, plug the 5100 USB
connection into your machine.
Things should work. We'll see. Good Luck, Malcolm, let us know how you make
out.
Best Regards,
Ron Baird
Eastman Kodak Company