Maxtor wrote me:
Dear Sir/Madam,
Further to your enquiry, please find attached our new diagnostic and
low-level format utility, PowerMax. It features a new drive installation
test, and includes support for our latest SATA and UDMA133 products. If you
were receiving an error-code from a previous version of our diagnostic
software, please reconfirm the results with this new version.
PLEASE NOTE that you will not be able to run this utility on a SCSI hard
drive, on a Macintosh system or an external drive. There is a special
utility called SCSIMax for testing SCSI drives. There are no Maxtor
utilities for testing hard drives on Maxintosh or for external drives,
however it is possible to test these with third party utilities (e.g. Norton
Disk Doctor)
- PowerMax can be obtained from the following (if not already attached to
this email):
Maxtor's World Wide Web Site at
http://www.maxtor.com/en/support/downloads/powermax.htm
- Filename PowerMax.exe
- Unzip the attached file (doesn't apply when PowerMax was downloaded from
the web)
- Please insert a floppy and double click the unzipped or downloaded file.
PowerMax will create a bootable disk.
- Reboot the system with the floppy inserted. This will automatically run
the utility.
If you are unable to create a bootable floppy (i.e. your only operating
system is Linux or you don't have a floppy drive), please contact us again
and we will send you the program, without the floppy creator.
PowerMax v 4.09 will not provide support for many embedded or add in RAID
controllers. It also doesn't provide support for NVIDIA nForce 3, nForce 4
or the latest VIA chipsets (KT600 or newer). If the hard disk is connected
to an unsupported controller, it will have to be moved to an alternate
system or controller for diagnosis.
Please note that all data will be erased when performing a low-level format
on the drive. Don't forget to back up all important data beforehand.
NOTE: Please take great care when selecting the drive or remove any other
hard drives you might have in your system which you don't want to test or
overwrite.
If you need more help please don't hesitate to contact us again. In order to
allow us to deal with all enquiries as efficiently and accurately as
possible we would ask that you include any previous emails when replying to
us.
Kind Regards,
Ian McHardy
Technical Support Team, Maxtor Ireland Ltd.
What do you think?