S
Shooter
Wrong again, it's the dog.
measekite said:
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an alternative browser.
You should upgrade or use an alternative browser.
S
Shooter
Wrong again, it's the dog.
measekite said:Your wife sleeps with my canon.
Then why don't you you dumb son of a bitch.
S
SleeperMan
Ron said:I haven't replaced any up to this point. I've given the s820's and
i950 to both of my daughters. The s820's don't get the usage they
formerly had, but they are still running ok and the i950 still does a
lot of photos. My iP4000 does most of the work now. I still have an
old BJC-3000 that I'm tempted to fire up again just to see if it's
still alive. I've also got a new iP1500 that came as a freebie with a
computer purchase a few weeks ago. If I can ever get my office
cleaned up and a little room for another printer, I'll see what it
can do. As to the 18 month longevity of the print head, there have
been several threads in the past discussing the limited lifespan of
Canon print heads. The discussions centered around the fact that it
didn't seem to matter how much printing or what ink was used (OEM or
3rd party), they all seemed to fail after a certain period of time.
Check out a thread on www.nifty-stuff.com It describes what you are
referring to and the cause. The OP even went so far as to disassemble
a print head and (I think) reassembled it and it worked ok.
Ron
Thanks both...to you and Burt. I'll look into this page and see...
M
measekite
Are you saying Frankie Crankie's wife sleeps with the Dog or she is a
dog :-D
dog :-D
A
Arthur Entlich
I've seen the letter from Epson you referred to, and the information you
were provided was incorrect. That's not your fault, that's Epson UK's
doing.
Sounds like some of their customer service people need additional
training and background.
Art
were provided was incorrect. That's not your fault, that's Epson UK's
doing.
Sounds like some of their customer service people need additional
training and background.
Art
[quote="Arthur Entlich"
I have yet to see an Epson head damaged by air bubbles. An air lock
can
cause the ink not to flow until it is corrected, however, although
rare
since most of the time the purging process will remove the air
bubble.
Davy say's
Sorry Arthur
I did not say air bubble damages heads Epson said it, would you like
me to E- mail you the letter?
And whilst on subject.
I did not say "you must never ever do a nozzle clean more than 6 times
or heads will be damaged". Epson technical said it, but
unfortunately you will have to take my word as this was on the
telephone.!
Davy
A
Arthur Entlich
I don't blame you, I think they treated you poorly, and you had a bad
run of product.
I also think the newer low end Epson printers are worse yet.
Art
run of product.
I also think the newer low end Epson printers are worse yet.
Art
A
Arthur Entlich
Having seen some of the claims Epson UK made to Davy via written
correspondence, nothing would surprise me.
Epson does suggest not continuing head cleanings beyond 6, because it's
not likely to do any good at that point. I could see how an employee
might misconstrue that as meaning over six will harm the printer head.
Art
correspondence, nothing would surprise me.
Epson does suggest not continuing head cleanings beyond 6, because it's
not likely to do any good at that point. I could see how an employee
might misconstrue that as meaning over six will harm the printer head.
Art
Ivor said:[quote="Arthur Entlich"
I have yet to see an Epson head damaged by air bubbles. An air lock
can
cause the ink not to flow until it is corrected, however, although
rare
since most of the time the purging process will remove the air
bubble.
Davy say's
Sorry Arthur
I did not say air bubble damages heads Epson said it, would you like
me to E- mail you the letter?
And whilst on subject.
I did not say "you must never ever do a nozzle clean more than 6 times
or heads will be damaged". Epson technical said it, but
unfortunately you will have to take my word as this was on the
telephone.!
Davy
Seems a little strange then that the printer will *allow* you to do as many
head cleans in a row as you feel like doing....wouldn't that be classed as
negligent on Epson's part?
D
Davy
Thanks Arthur
That sure is how I like thing's - straight to the point, the only
thing I can not prove is the 6 head cleans, but take my word.
Must have been the MAN IN THE MOON I spoke to, but IT WAS SAID and
that I can not prove.
OK, a re-cap. two printer's went the same way in print faults, went
the same way in the same time, as Arthur says I only guess, but I
actually saw dried ink under one side of the clamp on one edge only,
you could actually see a little weep - very minute. I can only ASSUME
that was the fault of the first one, because it produced the same
print faults - is that fair comment?.
When the 2nd printer started going the same the gaurantee had just run
out on the first one - Epson did not want to know.
What would you do if your feet were in my shoes?
Go out and buy another Epson? I might have been a sucker twice but
not a third time thank you.
Epson may have different regional personalities or servicing policies,
BUT Epson is Epson the world over producing the same items, and it is
not just in the UK people are having problems with clogging.
There is no way of complaining above and beyond the regional offices
or I would certainly have done so, maybe I have not tried hard enough
here.
Epson did not say, "Oh, dear we can't have that", "would you like
your money back"? "We'll exchange it for you", " Er, how about a
better quality printer with cash adjustment"? "Yes please that would
be fine", saying to the latter..
EPSON ARE CRAP
I have proved that they clog with their own ink I have proved that and
they clog with 3rd party inks.
THEY'ER CLOGGERS
NOW TELL ME WHY I SHOULD GO OUT AND BUY ANOTHER EPSON, GIVE ME ONE
GOOD REASON WHY I SHOULD.
Anyone who dis-agrees and that I should go and get another Epson must
have peas as brain cells.
It is now in a big hole in the ground somewhere on the face of this
earth where it best belongs.
Davy
That sure is how I like thing's - straight to the point, the only
thing I can not prove is the 6 head cleans, but take my word.
Must have been the MAN IN THE MOON I spoke to, but IT WAS SAID and
that I can not prove.
OK, a re-cap. two printer's went the same way in print faults, went
the same way in the same time, as Arthur says I only guess, but I
actually saw dried ink under one side of the clamp on one edge only,
you could actually see a little weep - very minute. I can only ASSUME
that was the fault of the first one, because it produced the same
print faults - is that fair comment?.
When the 2nd printer started going the same the gaurantee had just run
out on the first one - Epson did not want to know.
What would you do if your feet were in my shoes?
Go out and buy another Epson? I might have been a sucker twice but
not a third time thank you.
Epson may have different regional personalities or servicing policies,
BUT Epson is Epson the world over producing the same items, and it is
not just in the UK people are having problems with clogging.
There is no way of complaining above and beyond the regional offices
or I would certainly have done so, maybe I have not tried hard enough
here.
Epson did not say, "Oh, dear we can't have that", "would you like
your money back"? "We'll exchange it for you", " Er, how about a
better quality printer with cash adjustment"? "Yes please that would
be fine", saying to the latter..
EPSON ARE CRAP
I have proved that they clog with their own ink I have proved that and
they clog with 3rd party inks.
THEY'ER CLOGGERS
NOW TELL ME WHY I SHOULD GO OUT AND BUY ANOTHER EPSON, GIVE ME ONE
GOOD REASON WHY I SHOULD.
Anyone who dis-agrees and that I should go and get another Epson must
have peas as brain cells.
It is now in a big hole in the ground somewhere on the face of this
earth where it best belongs.
Davy
D
Davy
I bought a brand new printer
It gleams and shines at me
It prints such lovely photos
this Epson great for me.
My digi-cam is bristling,
with happy memories.
I’ll do some prints so as to keep
and bring a smile or two
The first few prints looked so great
the next few looked aghast.
Off to the shop I ran and ran
to buy some new ink tanks
In they went with such great ease
I started to print again.
I gaped in awe and wondered why
The picture looked aghast
I did some cleaning cycles
til’ my new tanks died.
Off to the shop I ran again
for new ink tanks to buy
I tried the phone to get some help,
I’ve even tried the net.
My new and gleaming Epson
just sits and stare's at me
I tried and tried and tried again
to get the darn thing go
I wasted many Epson tanks
til all my cash ran low.
I gave the darn thing up at last
No prints from them there snaps
A load of wasted paper
and loads of empty tanks.
By Davy
It gleams and shines at me
It prints such lovely photos
this Epson great for me.
My digi-cam is bristling,
with happy memories.
I’ll do some prints so as to keep
and bring a smile or two
The first few prints looked so great
the next few looked aghast.
Off to the shop I ran and ran
to buy some new ink tanks
In they went with such great ease
I started to print again.
I gaped in awe and wondered why
The picture looked aghast
I did some cleaning cycles
til’ my new tanks died.
Off to the shop I ran again
for new ink tanks to buy
I tried the phone to get some help,
I’ve even tried the net.
My new and gleaming Epson
just sits and stare's at me
I tried and tried and tried again
to get the darn thing go
I wasted many Epson tanks
til all my cash ran low.
I gave the darn thing up at last
No prints from them there snaps
A load of wasted paper
and loads of empty tanks.
By Davy
P
PC Medic
Burt said:In all fairness, every printer mfgr and each of their models has inherent
weaknesses and strengths. for the best information on Canon
printers/inks/papers - go to http://www.nifty-stuff.com/forum/ and also
follow the link on that site to Neil Slade's site and read all of his
sections. We only have one totally loose canon on this site and he will
undoubtedly follow this post with name calling and his usual
misinformation. Best to disregard him and not bother to respond, except to
correct his biased, defamatory posts.
In all fairness for the "Best Information" on ANY product, go to the
manufacture.
I personally found this site just as I find this newsgroup, some useful and
accurate info, and much mis-information but newbie's and wannabe techs that
have no clue. Proceed with caution on any advice.
M
measekite
PC said:In all fairness for the "Best Information" on ANY product, go to the
manufacture.
I personally found this site just as I find this newsgroup, some useful and
accurate info, and much mis-information but newbie's and wannabe techs that
have no clue. Proceed with caution on any advice.
Yeh, it seems like nifty is controlled by the AfterMarket Club. These
are not independent reviews and/or comments but much mis-information by
wannabe techs and people going to divinity school.
S
Shooter
When it became apparent that you were not to get any backing from Epson why
not approach the retailer you purchased from but It may well be that I have
missed something in this long drawn out saga. Then again perhaps it was your
attitude in the whole business, did you really think Epson would say "oh
dear we can't have that.
One point I can confirm is that it seems standard policy that Epson staff
suggest that the heads are cleaned up to six times one after the other. In
the early days they told me this on more than one occasion, one techie told
me to use the Gray Balancer to correct Bronzing, I now, would not waste a
phone call to them.
not approach the retailer you purchased from but It may well be that I have
missed something in this long drawn out saga. Then again perhaps it was your
attitude in the whole business, did you really think Epson would say "oh
dear we can't have that.
One point I can confirm is that it seems standard policy that Epson staff
suggest that the heads are cleaned up to six times one after the other. In
the early days they told me this on more than one occasion, one techie told
me to use the Gray Balancer to correct Bronzing, I now, would not waste a
phone call to them.
B
Burt
PC - unfortunately the manufacturer's sites don't address the issue, among
others, of preventing and/or clearing head clogs. My Epson Stylus 900, used
only with OEM inks, had to be rescued with Art Entlich's instruction manual.
His techniques worked extremely well and restored my printer to new
function. Likewise, they don't inform you about the number of cleaning
cycles to try or the fact that these printers shouldn't be left to sit idle
for extended periods of time. The two sites I mention have, as you've
suggested, a real mix of information. Some of it is extremely useful, and
some in my opinion, is just interesting as background. Over the 25 years I
have been involved with computers I have easily had as many problems solved
through responses in newsgroups as with the manufacturers' or software
vendors' tech support. As a matter of fact, I've read all of your postings
for several months and you often provide helpful information for people
that they can't get from the mfgrs. You are a positive example of just the
point I am making. Are those sites the absolutely last word? I wouldn't
presume to say that. They do have information from user experience that the
mfgrs don't provide.
others, of preventing and/or clearing head clogs. My Epson Stylus 900, used
only with OEM inks, had to be rescued with Art Entlich's instruction manual.
His techniques worked extremely well and restored my printer to new
function. Likewise, they don't inform you about the number of cleaning
cycles to try or the fact that these printers shouldn't be left to sit idle
for extended periods of time. The two sites I mention have, as you've
suggested, a real mix of information. Some of it is extremely useful, and
some in my opinion, is just interesting as background. Over the 25 years I
have been involved with computers I have easily had as many problems solved
through responses in newsgroups as with the manufacturers' or software
vendors' tech support. As a matter of fact, I've read all of your postings
for several months and you often provide helpful information for people
that they can't get from the mfgrs. You are a positive example of just the
point I am making. Are those sites the absolutely last word? I wouldn't
presume to say that. They do have information from user experience that the
mfgrs don't provide.
D
Davy
Shooterwrote:
When it became apparent that you were not to get any backing from
Epson why
where I had bouiht it.
is no longer an Epson agent.
pay....!
faults, which started with a gradual increase in nozzle cleaning
requirements.
alittle, I enquired about a replacement top (this does pull out to
allow you to replace the filter).
the old one back -- THAT IS SERVICE
When it became apparent that you were not to get any backing from
Epson why
technical UK, where the unit was exchanged., I also notified the shopnot approach the retailer you purchased from
Davy say's
I took it to their so called agent after doing test with Epson
where I had bouiht it.
on the first one - lo and behold....yep you got it...the repair centreWhen I had problems with the 2nd one, the gaurantee had just run out
is no longer an Epson agent.
run out and if you send it to so and so and that I would have toSo further lengthy telephone calls with Epson, well the gaurantees
pay....!
down in about the same period of time with exactly the same printingSo lets put a little thought here.
I had a unit 6 or 8 months, it was exchanged and that unit broke
faults, which started with a gradual increase in nozzle cleaning
requirements.
2year, the plastic moulding where the filter slots in had crackedAll this with Epson ink.
I am right in saying that is poor service, BUT what about the warrenty????
I will accept guidance here.
TOTALLY DIFFERENT ITEM HERE
We bought A Brita water filter kettle about £46 UK we had it
alittle, I enquired about a replacement top (this does pull out to
allow you to replace the filter).
The next day a new one came complete with a pre-payment label to sendWe'll send you a new kettle, I said but we have had it 2 years....!
the old one back -- THAT IS SERVICE
last twelve months then it should not be on the market.NOT what I expect from anyone inc Epson, if an item ain't gonna
S
Shooter
Well as I see it you have two choices go back to the Epson service centre
and suggest that because this is the second time this has happened they
should do something about it, or perhaps you have already done that.
The next is to quote the six year rule this is written into UK consumer law,
so if you search for consumer law you will come across it then read if that
applies to you, if so go back to the people who exchanged the first time and
put it to them. The law suggests that an item should be free from defect
for up to six years depending on the cost of the item, and wear and use,
that may be a sticking point, but worth the research. But don't forget your
contract is with the retailer and not Epson.
and suggest that because this is the second time this has happened they
should do something about it, or perhaps you have already done that.
The next is to quote the six year rule this is written into UK consumer law,
so if you search for consumer law you will come across it then read if that
applies to you, if so go back to the people who exchanged the first time and
put it to them. The law suggests that an item should be free from defect
for up to six years depending on the cost of the item, and wear and use,
that may be a sticking point, but worth the research. But don't forget your
contract is with the retailer and not Epson.
D
Davy
I did try the first suggestion you made with Epson.
The second, well I did'nt delve into, I could if I'd wanted but
thought it was'nt worth the hassle.
There was every chance I'd end up with the same problem with another
printer, that's what put the boot in - so to speak
Thanks for your help
Davy
The second, well I did'nt delve into, I could if I'd wanted but
thought it was'nt worth the hassle.
There was every chance I'd end up with the same problem with another
printer, that's what put the boot in - so to speak
Thanks for your help
Davy
A
Arthur Entlich
I agree with most everything you state with one exception.
And that's the generalization. No one can fault you for not wanting to
buy another Epson, I'd feel similarly if I had a similar experience.
However, for me at least, the problem is when you make a definitive
statement like "all Epsons are..." Clearly, that's just not so. Mine
haven't done what yours have, and neither have millions of other Epson
printers.
So, saying: From my experience with Epson UK, and the C62 printers I
owned, I won't be buying another Epson printer for some time to come,
because some of their printers are garbage and don't last.
That's a totally factual statement and warns people about the potential
problem they might experience.
It's the histrionics that come off sounding a bit ranting and unhinged.
Lastly, the problem you and others are going to have to deal with is
what do you replace the printer with, that will be more reliable and
serviceable than the Epson was?
The market isn't easy to find the perfect printer these days.
Art
And that's the generalization. No one can fault you for not wanting to
buy another Epson, I'd feel similarly if I had a similar experience.
However, for me at least, the problem is when you make a definitive
statement like "all Epsons are..." Clearly, that's just not so. Mine
haven't done what yours have, and neither have millions of other Epson
printers.
So, saying: From my experience with Epson UK, and the C62 printers I
owned, I won't be buying another Epson printer for some time to come,
because some of their printers are garbage and don't last.
That's a totally factual statement and warns people about the potential
problem they might experience.
It's the histrionics that come off sounding a bit ranting and unhinged.
Lastly, the problem you and others are going to have to deal with is
what do you replace the printer with, that will be more reliable and
serviceable than the Epson was?
The market isn't easy to find the perfect printer these days.
Art
P
PC Medic
PC - unfortunately the manufacturer's sites don't address the issue, among
others, of preventing and/or clearing head clogs.
Perhaps 'your' manufactures site does not, but mine (and many others) does.
See "Step-by-Step Troubleshooting" here for example...
http://consumer.usa.canon.com/ir/controller?act=SupportDetailAct&fcategoryid=257&modelid=10438
My Epson Stylus 900, used only with OEM inks, had to be rescued with Art
Entlich's instruction manual. His techniques worked extremely well and
restored my printer to new function.
I have not read his entire 'Instruction Manual' , and while I have seen some
good advice, I have seen some bad.
The forums located there appear to be as loaded with 'wannabe' technical
advice as most newsgroups with advice that can often lead to more problems
than solutions.
Likewise, they don't inform you about the number of cleaning cycles to try
or the fact that these printers shouldn't be left to sit idle for extended
periods of time.
See my first response above. Also keep in mind that "I haven't printed in
two weeks and..." is not considered an "extended period of time. I see this
often in the groups and see recommendations from others about running
excessive head cleanings or soaking printheads in corrosive solutions, of
which both can cause more harm than good. Does it 'sometimes' work, perhaps,
but that does not make it good advice any more than a bad printer (computer,
t.v., toaster) or whatever makes the manufacture a peddler of junque! To
make matters worse is how often I hear this advice given without the
question "are you still under warranty?".
The two sites I mention have, as you've
suggested, a real mix of information. Some of it is extremely useful, and
some in my opinion, is just interesting as background. Over the 25 years
I have been involved with computers I have easily had as many problems
solved through responses in newsgroups as with the manufacturers' or
software vendors' tech support. As a matter of fact, I've read all of
your postings for several months and you often provide helpful
information for people that they can't get from the mfgrs. You are a
positive example of just the point I am making. Are those sites the
absolutely last word? I wouldn't presume to say that. They do have
information from user experience that the mfgrs don't provide.
Agreed and again why I suggest, take what you read there (and here) with a
grain of salt.
M
measekite
PC said:Perhaps 'your' manufactures site does not, but mine (and many others) does.
See "Step-by-Step Troubleshooting" here for example...
http://consumer.usa.canon.com/ir/controller?act=SupportDetailAct&fcategoryid=257&modelid=10438
I have not read his entire 'Instruction Manual' , and while I have seen some
good advice, I have seen some bad.
The forums located there appear to be as loaded with 'wannabe' technical
advice as most newsgroups with advice that can often lead to more problems
than solutions.
Just like this one.