FYI: Defective Radeon HD 2400 and 2600 cards are in the wild....

[John Lewis]

As if the news for the AMD/ATi graphics business was not already bad
enough.

See: http://techreport.com/onearticle.x/12976

or

http://digitimes.com/mobos/a20070801PD209.html

John Lewis

 

[johns]

The history of this sort of problem is usually something
like .. we can't fix it after all, so here is a patch ... and
screw you ! The vendors who are prone to this habit
are XFX, ASUS, and TigerDirect. Fair warning.

johns

 

[turk]

The history of this sort of problem is usually something
like .. we can't fix it after all, so here is a patch ... and
screw you ! The vendors who are prone to this habit
are XFX, ASUS, and TigerDirect. Fair warning.

Tiger Direct issues patches? Aren't they just a retailer?

turk

 

[Lou]

As if the news for the AMD/ATi graphics business was not
already bad
enough.

See: http://techreport.com/onearticle.x/12976

or

http://digitimes.com/mobos/a20070801PD209.html

John Lewis

I had to send back my PowerColor X1950 PRO AGP. Not sure why
it failed but I read that there is a known problem with the
Voltage Regulator Module overheating. Some models do not
have adequate heat sink.

 

[First of One]

Did it have the Arctic Cooling Accelero X2 cooler? The different heat sink
coverage area leaves the VRMs exposed where as the reference ATi heat sink
covered them. This is Powercolor's oversight.

 

[First of One]

Not a patch, a firmware upgrade. It's a practice which is unfortunately
already very common with motherboards and DVD burners.

 

[Zaghadka]

Tiger Direct issues patches? Aren't they just a retailer?

They used to be an OEM. They stopped. They sucked at it, their hardware broke
frequently, and they couldn't, and as Johns described, DIDN'T, provide support.

This was around the time of Win95 OSR2, btw. ;^)

At this point, however, they're nothing more than a grey market components
shop.

--
Zag


"The Ends Justify The Means" ~Niccolo Machiavelli, c. 1550

"The Means Justify The Means" ~George W. Bush, c. 2000

 

[Lou]

Did it have the Arctic Cooling Accelero X2 cooler? The
different heat sink coverage area leaves the VRMs exposed
where as the reference ATi heat sink covered them. This is
Powercolor's oversight.

Yes it was the Accelero X2 cooler but it also had little
ceramic looking heat sinks on the VRM. I am not sure if the
VRM was the problem. I sent it back to Powercolor and I
should get it back tomorrow (Fri) and will see if they
changed anything.

Lou

 

[LonnyPaul]

Just to set the record clear - TigerDirect isn't a 'Grey market
components retailer."

I'd say far from it. While Tiger did in fact sell their own
'TigerSystems' many moons ago, we worked with third company parties to
provide the services and support and learned our lesson. At some time
thereafter, Tiger was purchased and folded into the Systemax group of
companies, including Global Computer Supplies, Global Industrial
Equipment, PCS, Tiger.CA, Misco Europe, Infotel USA and more.

TigerDirect is a top online retailer and is lauded regularly for their
efforts and innovations.

Tiger wouldn't issue any software patches and doesn't manufacture any
components. With over 2.5BB in sales annually from Systemax, with
TigerDirect at the lead, we are far from a company that jokes around.
Making our customers happy is serious business.

I hope that you'll do a little more research before you just say
things. It's hurtful.

Lonny Paul
TigerDirect Director of Interactive Media

 

[Zaghadka]

Just to set the record clear - TigerDirect isn't a 'Grey market
components retailer."

I said Tigerdirect was "nothing more." In other words, your company is, in my
opinion, shoddy. "No better" than grey market, not *actually* grey market.

I'd say far from it. While Tiger did in fact sell their own
'TigerSystems' many moons ago, we worked with third company parties to
provide the services and support and learned our lesson.

The lesson learned: Get out of the OEM business, FAST!

Your company thankfully hasn't returned to the OEM business, but even now you
blame "third company parties" instead of your own company. Why?

Sorry, those machines were all tagged "Tiger." It doesn't wash.

I hope that you'll do a little more research before you just say
things. It's hurtful.

Lonny Paul
TigerDirect Director of Interactive Media

Fine, you ask for research, here's the result of some small amount of research:

From the "Better Business Bureau":

http://www.bbbsoutheastflorida.org/nis/newsearch2.asp?ID=1&strBCode=06330000&ComID=0633000027000500

|**Customer Experience**
|
|Based on BBB files, this company has an unsatisfactory record with the Bureau
|due to a pattern of routinely responding slowly to complaints. Although the
|company resolved the complaints, it was not within the Bureau's time frame.

Slow, apathetic customer service. Check. I've had that experience myself.

|Complaints allege customers are led to believe they are buying new, Brand Name
|computer systems, parts and other products with either a 90-day, or 1 year
|warranty. Complainants allege they are receiving generic, defective and refurbished
|items and only a 30-day warranty with the option to purchase the 1-year warranty.
|Customers who purchase the warranty also experience difficulty in getting return
|phone calls to get the problems fixed or replaced. Customer are told they may
|return the items for replacement, but they will need to pay again for the
|replacement and will credited back when the item is returned and received by the
|company.

Allegedly selling pulls and refurbs as "new," and off-brands as premium brands.
Check.

|Some of the complaints have issues with the advertised rebate, both the catalog
|and web site have numerous offers for items with a mail-in rebate. Upon
|receiving the products the rebate application is not included in the package.
|Customers are told the rebate application is on the website and customers are
|required to comply with the program and submit paperwork that they never received.
|Many are denied because the product they have purchased does not have the advertised
|rebate, the rebate has expired, and some rebates are only good if the item is
|purchased with a computer. Many customers feel they have been victims of bait
|and switch, and are unable to return the products because the package has been open.
|Customers who have contacted customer service with concerns have problem with getting
|return calls, emails, and experience unresponsiveness and unconcerned customer
|service staff.

Alledged rebate malfeasance, including selling product as "on rebate" that is
past the rebate period and hiding it in web forms. Check.

|**Government Actions**
|
|On November 4, 1999, case C3903, the Federal Trade Commission issued a Decision
| & Order against Tiger Direct for violations of the Pre-sale Availability Rule,
|the Disclosure Rule and the Warranty Act. Without admitting any wrongdoing, Tiger
|Direct agrees to
|1) Not represent that it provides On-Site Service
|unless all limitations and conditions that apply are disclosed;
|2) fulfill obligations under the warranty within a reasonable period of time after
|receiving notice from the consumer; and
|3) shall cease and desist from failing to make warranty text available for
|examination prior to sale, failing to disclose what is not covered under any given
|warranty or the procedures needed to have warranty work accomplished and failing to
|disclose that certain states may give the consumer legal rights in addition to those
|provided by the warranty. For further
|information regarding this order, you may contact the FTC at
|877-382-4357. This order expires year 2019.

Could you explain to the good people why your company is *still* under court
order regarding its business practices, post-Systemax buyout?

I think that's a terrible track record. If you're trying to say that your
company is now "above-board," the burden of proof is yours.

I haven't given your website a second look since 2001.

--
Zag

He that would make his own liberty secure
must guard even his enemy from oppression;
for if he violates this duty he establishes
a precedent that will reach to himself. ...Thomas Paine

 

[John Lewis]

Just to set the record clear - TigerDirect isn't a 'Grey market
components retailer."

I'd say far from it. While Tiger did in fact sell their own
'TigerSystems' many moons ago, we worked with third company parties to
provide the services and support and learned our lesson. At some time
thereafter, Tiger was purchased and folded into the Systemax group of
companies, including Global Computer Supplies, Global Industrial
Equipment, PCS, Tiger.CA, Misco Europe, Infotel USA and more.

TigerDirect is a top online retailer and is lauded regularly for their
efforts and innovations.

When you can fully emulate Newegg in ALL ways and prove it
consistently for a full year, please report here again. Otherwise
your words are just Sales/Marketing hot-air.

John Lewis

 

[Quaestor]

TigerDirect is a top online retailer and is lauded regularly for their
efforts and innovations.

tigerdirect is a filthy spammer

 

[Mark]

Just to set the record clear - TigerDirect isn't a 'Grey market
components retailer."

I'd say far from it. While Tiger did in fact sell their own
'TigerSystems' many moons ago, we worked with third company parties to
provide the services and support and learned our lesson. At some time
thereafter, Tiger was purchased and folded into the Systemax group of
companies, including Global Computer Supplies, Global Industrial
Equipment, PCS, Tiger.CA, Misco Europe, Infotel USA and more.

TigerDirect is a top online retailer and is lauded regularly for their
efforts and innovations.

Tiger wouldn't issue any software patches and doesn't manufacture any
components. With over 2.5BB in sales annually from Systemax, with
TigerDirect at the lead, we are far from a company that jokes around.
Making our customers happy is serious business.

I hope that you'll do a little more research before you just say
things. It's hurtful.

Lonny Paul
TigerDirect Director of Interactive Media

I've used tigerdirect a number of times and their service has always
been as good as could be expected. They can have the advantage over
newegg for me as I live in CA and so pay sales tax with newegg, but
don't with tigerdirect. In my opinion, tigerdirect is a good retailer
and people shouldn't necessarily be turned away from them.

 

[chainbreaker]

I've used tigerdirect a number of times and their service has always
been as good as could be expected. They can have the advantage over
newegg for me as I live in CA and so pay sales tax with newegg, but
don't with tigerdirect. In my opinion, tigerdirect is a good retailer
and people shouldn't necessarily be turned away from them.

I bought a flatscreen from them in 2004, I think it was. The only problem I
remember is that delivery was slow, but only by a couple of days or so.
That's the only business I've ever done with them, but would again, I guess,
especially since most of the troubles it seems like people have had with
them are a few years in the past.

They're some hellacious email spammers, though.

 

[Xocyll]

I bought a flatscreen from them in 2004, I think it was. The only problem I
remember is that delivery was slow, but only by a couple of days or so.
That's the only business I've ever done with them, but would again, I guess,
especially since most of the troubles it seems like people have had with
them are a few years in the past.

They're some hellacious email spammers, though.

That alone should be reason enough to not deal with them.
For values of "deal" not equal to nailing them to a cross anyway.

Xocyll

 

[chainbreaker]

That alone should be reason enough to not deal with them.
For values of "deal" not equal to nailing them to a cross anyway.

Xocyll

Evidently they don't understand the concept of "more is not necessarily
better". I might have actually taken the time to look over something they
sent once or twice a month, but sometimes three emails a day got them killed
at the root and never even looked at.

And their email spam is probably the main reason I've done no more business
with them--hehe, even Amazon's not guilty of excessive emailing; I actually
look forward to reading what Amazon sends, most of the time.

 

[Quaestor]

"chainbreaker" <[email protected]> looked up from reading the entrails
of the porn spammer to utter "The Augury is good, the signs say:




That alone should be reason enough to not deal with them.

It's the reason I never dealt with them. As soon as I checked them out
in news.admin.net-abuse.sightings I found tons of evidence of their spam
(there's only 5 there now, after recent cancel-storms). When I find
they have the lowest price on anything (typical), I take it to another
vendor that claims they will match or beat. Sometimes it works, others,
I just wait till the price picture changes.

For values of "deal" not equal to nailing them to a cross anyway.

Such is my idea of dealing with them. Some say I'm too right-wing, too
violent. I say I'll kill anyone who says it to my face!!!!

 

[Mark]

Evidently they don't understand the concept of "more is not necessarily
better". I might have actually taken the time to look over something they
sent once or twice a month, but sometimes three emails a day got them killed
at the root and never even looked at.

And their email spam is probably the main reason I've done no more business
with them--hehe, even Amazon's not guilty of excessive emailing; I actually
look forward to reading what Amazon sends, most of the time.

I get probably one email every two or three days from them. However,
I've never been bothered by it because they have an unsubscribe address
at the bottom of it. Are you saying that they still send you emails even
if you unsubscribe?

 

[Xocyll]

It's the reason I never dealt with them. As soon as I checked them out
in news.admin.net-abuse.sightings I found tons of evidence of their spam
(there's only 5 there now, after recent cancel-storms). When I find
they have the lowest price on anything (typical), I take it to another
vendor that claims they will match or beat. Sometimes it works, others,
I just wait till the price picture changes.

Such is my idea of dealing with them. Some say I'm too right-wing, too
violent. I say I'll kill anyone who says it to my face!!!!

I figure that it's the only thing that will curb spammers.

Nail em up on live tv and keep broadcasting.

Watching their predecessor die on a cross would likely stop others from
thinking spamming was a good idea.
And if it didn't, well they'll get their turn on TV too, and they won't
be spamming after they're dead.

Xocyll

 

[chainbreaker]

I get probably one email every two or three days from them. However,
I've never been bothered by it because they have an unsubscribe
address at the bottom of it. Are you saying that they still send you
emails even if you unsubscribe?

I assume you're talking about Tiger--I can't honestly tell you what I did,
but as a rule I check/uncheck allowing promotional emails to be sent in the
first place. I assume I did that and they sent emails anyway, but I can't
say for certain. They finally quit sending emails, but whether that's
because I never bought anything again or because I asked them to quit, again
I couldn't say for sure. It's your rare outfit that sends 3-4 emails a
day, though, and that's what Tiger did enough times for it not to be a rare
thing.

My spam blocker handled them quite well, so I wasn't really concerned about
it, but I did check it occasionally just to see what was being
blocked--mostly Tiger at the time.