F
Frank
Different warranties in Oz than in US. They'd never get by with screwingdigisol said:
us like that.
Frank
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us like that.
Frank
D
digisol
Thanks Dave, at least someone reads the posts, I for one never eve
mentioned any C62 in any way shape or form, seems someone is no
bothering to read them, or perhaps English is a second language ove
in dreamland, what's it like there ?
Well for the record, I can copy and paste a PDF file, and the warrant
is just that, "copied directly from Epson", so telling m
it's a load of crap is pointless unless your prepared to make on
lousy call to Epson and have them tell you the exact same thing
Sure warranties may differ slightly from one country to another, I a
you have noted, and is pretty darn clear to all English speakin
people that I live in Australia, but that aside the basic warrant
remains the same no matter even if your home is in Dreamland o
Greenland
For those who feel the urge to quote my writing no doubt as they can'
write something usefull on their own, for christ sake quote what
write, not what someone else has written, at least dave knows what h
wrote, Jan please do the same, or in English READ THE DAMM POST an
get it right
Can't copy and paste a PDF file ? but you argue about what Epso
wrote, NOT ME, EPSON ! and your telling me total crap about things
never wrote, what I gave you all in respect of the warranty wa
exactly as written by Epson, it was simply copied and paste
"without alteration", BTW from a PDF file, and from Epson
not me.....
When you return a blocked print head from using cheap ink, remembe
what you were told, not by me but from Epson
I'm outa here, as this is a waste of my time when no one is prepare
to simply ask Epson about the written warranty that you have seen
and if you have an Epson printer, read all the warranty, as I did.
Copy this, :
Back to Base Warranty
Definition
In this warranty
"Act" means the Commonwealth Trade Practices Act 1974 a
amended
"Back to Base" means where delivery to and collection o
your product from the Service Agent is your responsibility
"Consumable" includes (without limitation) ink cartridges
toner cartridges, paper, transfer belts and fusers.
"Epson AUSTRALIA" means Epson Australia Pty Ltd ABN 91 00
625 783
"Factory Second" means a Product sold by Epson AUSTRALIA a
a second.
"Genuine" means manufactured by or for a member of th
SEIKO-Epson group of companies
"Product" means a Genuine Product supplied new by Epso
AUSTRALIA, not being a Large Format Printer as listed in the Pr
Graphics Warranty section.
"Purchase Date" means the date of first purchase from Epso
AUSTRALIA or a Stockist
"Stockist" means a dealer, reseller or retailer of Product
"Service Agent" means an authorised Epson AUSTRALIA servic
agent
"You" means the End User and "your" has
corresponding meaning.
Introduction
Subject to these conditions, Epson AUSTRALIA offers this Warranty on
Product to which its Back to Base service applies
This Warranty applies in addition to the conditions and warrantie
implied by the Act in relation to a Product
A Stockist who has sold a Product to you has acted as principal an
has no authority to give any additional warranty or guarantee i
relation to the Product on behalf of Epson AUSTRALIA
Epson AUSTRALIA will not be liable for any consequential loss
indirect or special damage arising from your use of the Product. I
particular (but without limitation) Epson AUSTRALIA excludes an
liability for actual or expected revenue loss or corruption or los
of data
Warranty
Epson AUSTRALIA warrants that your Product will be free from defect
in materials or workmanship for one (1) year (and in the case of
Factory Second for six (6) months) from your Purchase Date
At its discretion, Epson AUSTRALIA will repair or replace you
Product, if it does not comply with this Warranty
To make a Warranty claim, you must
First call Epson AUSTRALIA's Contact Centre on 1300 361 054;
Return the Product (if warranty service is required) in its origina
packaging (or suitable alternative) to a Service Agent, as discusse
with the Contact Centre; and
Provide a copy of your purchase receipt, to show that this Warrant
applies to your Product at the date of your claim.
You are responsible for the delivery of your Product to and its the
collection from the Service Agent.
Warranty Application
This Warranty applies only:
To a Product that is supplied new to You by Epson AUSTRALIA or by a
Stockist;
If you use the Product for your own private or business purposes; and
You have not bought the Product for resale.
Warranty Exclusions
This Warranty will not apply if during the warranty period:
A Product's serial number or any rating label is removed or changed in
any way;
A Product is repaired other than by a Service Agent;
You use a Product contrary to any technical or operating environment
guidelines recommended in its user guide or manual;
A part in your Product, (including without limitation the waste pads),
reaches the end of its service life;
A Product's malfunction or failure results from:
deliberate or accidental damage;
neglect or modification;
incorrect voltage or a power surge; or
your use of any non-genuine Consumables, software, parts, accessories
or interfacing.
Non-Genuine Items
Epson AUSTRALIA advises that if you use non- Genuine Consumables,
software, replacement parts or accessories, you may damage your
Product and may void your warranty.
owners
Epson owners can join Club Epson for additional bonuses.
join
shop online
Buy Epson genuine ink, specialist photo paper & more at the Epson
digital store.
experience
technical support
Extensive array of technical material covering the complete range of
Epson products.
support
Contact Us|Privacy Policy|Unsubscribe|Terms of Use|Channel Epson|Club
Epson
© Copyright. 2004 Epson Australia Pty Limited. All rights reserved.
ABN 91 002 625 783
mentioned any C62 in any way shape or form, seems someone is no
bothering to read them, or perhaps English is a second language ove
in dreamland, what's it like there ?
Well for the record, I can copy and paste a PDF file, and the warrant
is just that, "copied directly from Epson", so telling m
it's a load of crap is pointless unless your prepared to make on
lousy call to Epson and have them tell you the exact same thing
Sure warranties may differ slightly from one country to another, I a
you have noted, and is pretty darn clear to all English speakin
people that I live in Australia, but that aside the basic warrant
remains the same no matter even if your home is in Dreamland o
Greenland
For those who feel the urge to quote my writing no doubt as they can'
write something usefull on their own, for christ sake quote what
write, not what someone else has written, at least dave knows what h
wrote, Jan please do the same, or in English READ THE DAMM POST an
get it right
Can't copy and paste a PDF file ? but you argue about what Epso
wrote, NOT ME, EPSON ! and your telling me total crap about things
never wrote, what I gave you all in respect of the warranty wa
exactly as written by Epson, it was simply copied and paste
"without alteration", BTW from a PDF file, and from Epson
not me.....
When you return a blocked print head from using cheap ink, remembe
what you were told, not by me but from Epson
I'm outa here, as this is a waste of my time when no one is prepare
to simply ask Epson about the written warranty that you have seen
and if you have an Epson printer, read all the warranty, as I did.
Copy this, :
Back to Base Warranty
Definition
In this warranty
"Act" means the Commonwealth Trade Practices Act 1974 a
amended
"Back to Base" means where delivery to and collection o
your product from the Service Agent is your responsibility
"Consumable" includes (without limitation) ink cartridges
toner cartridges, paper, transfer belts and fusers.
"Epson AUSTRALIA" means Epson Australia Pty Ltd ABN 91 00
625 783
"Factory Second" means a Product sold by Epson AUSTRALIA a
a second.
"Genuine" means manufactured by or for a member of th
SEIKO-Epson group of companies
"Product" means a Genuine Product supplied new by Epso
AUSTRALIA, not being a Large Format Printer as listed in the Pr
Graphics Warranty section.
"Purchase Date" means the date of first purchase from Epso
AUSTRALIA or a Stockist
"Stockist" means a dealer, reseller or retailer of Product
"Service Agent" means an authorised Epson AUSTRALIA servic
agent
"You" means the End User and "your" has
corresponding meaning.
Introduction
Subject to these conditions, Epson AUSTRALIA offers this Warranty on
Product to which its Back to Base service applies
This Warranty applies in addition to the conditions and warrantie
implied by the Act in relation to a Product
A Stockist who has sold a Product to you has acted as principal an
has no authority to give any additional warranty or guarantee i
relation to the Product on behalf of Epson AUSTRALIA
Epson AUSTRALIA will not be liable for any consequential loss
indirect or special damage arising from your use of the Product. I
particular (but without limitation) Epson AUSTRALIA excludes an
liability for actual or expected revenue loss or corruption or los
of data
Warranty
Epson AUSTRALIA warrants that your Product will be free from defect
in materials or workmanship for one (1) year (and in the case of
Factory Second for six (6) months) from your Purchase Date
At its discretion, Epson AUSTRALIA will repair or replace you
Product, if it does not comply with this Warranty
To make a Warranty claim, you must
First call Epson AUSTRALIA's Contact Centre on 1300 361 054;
Return the Product (if warranty service is required) in its origina
packaging (or suitable alternative) to a Service Agent, as discusse
with the Contact Centre; and
Provide a copy of your purchase receipt, to show that this Warrant
applies to your Product at the date of your claim.
You are responsible for the delivery of your Product to and its the
collection from the Service Agent.
Warranty Application
This Warranty applies only:
To a Product that is supplied new to You by Epson AUSTRALIA or by a
Stockist;
If you use the Product for your own private or business purposes; and
You have not bought the Product for resale.
Warranty Exclusions
This Warranty will not apply if during the warranty period:
A Product's serial number or any rating label is removed or changed in
any way;
A Product is repaired other than by a Service Agent;
You use a Product contrary to any technical or operating environment
guidelines recommended in its user guide or manual;
A part in your Product, (including without limitation the waste pads),
reaches the end of its service life;
A Product's malfunction or failure results from:
deliberate or accidental damage;
neglect or modification;
incorrect voltage or a power surge; or
your use of any non-genuine Consumables, software, parts, accessories
or interfacing.
Non-Genuine Items
Epson AUSTRALIA advises that if you use non- Genuine Consumables,
software, replacement parts or accessories, you may damage your
Product and may void your warranty.
owners
Epson owners can join Club Epson for additional bonuses.
join
shop online
Buy Epson genuine ink, specialist photo paper & more at the Epson
digital store.
experience
technical support
Extensive array of technical material covering the complete range of
Epson products.
support
Contact Us|Privacy Policy|Unsubscribe|Terms of Use|Channel Epson|Club
Epson
© Copyright. 2004 Epson Australia Pty Limited. All rights reserved.
ABN 91 002 625 783
D
digisol
I rest my case
D
digisol
BTW here is a section of the UK warranty.
Cop this
Limits to the Servic
The product must be within mainland UK or the Republic of Ireland
islands having a direct road connection to them or the Isle o
Wight
Repair or replacement will not be provided if, in Epson’s view, th
failure or problem has occurred because of
wear and tear
modification to the product, unauthorised or inexpert repair
unauthorised or inexpert attempted repair
misuse, including any use outside the product’s specification
excessive or inappropriate use, or use in an adverse or abnorma
environment
non-Epson hardware used with the product, application software use
with the product, or the use of options, parts or consumables whic
are not Epson branded
Where damage or blockage occurs to or in the print mechanism an
non-Epson consumables have been used, the failure will be deemed t
have occurred because of that use unless the contrary can be proved
This agreement does not cover
replacing parts which normally require replacing during the life o
the product (eg. ink cartridges, lamps etc.)
routine maintenance, cleaning and replacing consumables as describe
in the product’s user manual
setting up the product on site or product support
calibration of other products which may be connected to or used wit
the product or with the replacement product
Epson does not accept responsibility for ensuring any particula
performance when the product is used in combination with othe
equipment or software
Cop this
Limits to the Servic
The product must be within mainland UK or the Republic of Ireland
islands having a direct road connection to them or the Isle o
Wight
Repair or replacement will not be provided if, in Epson’s view, th
failure or problem has occurred because of
wear and tear
modification to the product, unauthorised or inexpert repair
unauthorised or inexpert attempted repair
misuse, including any use outside the product’s specification
excessive or inappropriate use, or use in an adverse or abnorma
environment
non-Epson hardware used with the product, application software use
with the product, or the use of options, parts or consumables whic
are not Epson branded
Where damage or blockage occurs to or in the print mechanism an
non-Epson consumables have been used, the failure will be deemed t
have occurred because of that use unless the contrary can be proved
This agreement does not cover
replacing parts which normally require replacing during the life o
the product (eg. ink cartridges, lamps etc.)
routine maintenance, cleaning and replacing consumables as describe
in the product’s user manual
setting up the product on site or product support
calibration of other products which may be connected to or used wit
the product or with the replacement product
Epson does not accept responsibility for ensuring any particula
performance when the product is used in combination with othe
equipment or software
F
Fenrir Enterprises
non-Epson hardware used with the product, application software used
with the product, or the use of options, parts or consumables which
are not Epson branded
Where damage or blockage occurs to or in the print mechanism and
non-Epson consumables have been used, the failure will be deemed to
have occurred because of that use unless the contrary can be proved.
I wonder if the other big printer manufacturers also have a similar
stipulation in their warranties in other countries. As far as I
recall, there was a large lawsuit in the States where it was found
illegal for companies to void their warranties if aftermarket ink or
third party cartridges are used.
In the long run it's easier just to tell them that you've been using
Epson ink. During my warranty fight with them they asked that question
about ten times. Considering I hadn't used 3/4 of the /original/ set
of ink that the printer came with before it broke down, I found it
more amusing than annoying.
---
http://www.FenrirOnline.com
Computer services, custom metal etching,
arts, crafts, and much more.
F
Frank
Is there a class action law suit against Epson in Oz like there is indigisol said:I rest my case.
the US?
Frank
D
Davy
Now you know why I say never get clogged with an Epson
Maybe we in this half of the hemisphere only get clobbered once an
don't buy Epson after Epson getting fleeced in the process
Dav
Maybe we in this half of the hemisphere only get clobbered once an
don't buy Epson after Epson getting fleeced in the process
Dav
D
digisol
I have always bought Canon multi tank printers since the Stylus 60
went west, although it did print well for it's era
Class action ? not as far as I know, but not being involved with Epso
anymore I have no idea
I hope you others get the idea of the warranty now ? it's the sam
thing in the US warranty as well and also worldwide, the only thin
you can hope for if in the same boat I was is a kind hearted repaire
perpared to look the other way, or get your woman to take it bac
wearing a low cut dress
As for PDF files ? what's a little PDF file encryption amongst friend
? it's not that hard to overcome with some common sense and the righ
s/w, but don't ask as it's technically not allowed
The warranty you get in the box with the printer is worde
differently, and while I no longer have it, the words kinda stick
"using non genuine consumables is classed as modifying th
printer", and thus voids the warranty instantly
went west, although it did print well for it's era
Class action ? not as far as I know, but not being involved with Epso
anymore I have no idea
I hope you others get the idea of the warranty now ? it's the sam
thing in the US warranty as well and also worldwide, the only thin
you can hope for if in the same boat I was is a kind hearted repaire
perpared to look the other way, or get your woman to take it bac
wearing a low cut dress
As for PDF files ? what's a little PDF file encryption amongst friend
? it's not that hard to overcome with some common sense and the righ
s/w, but don't ask as it's technically not allowed
The warranty you get in the box with the printer is worde
differently, and while I no longer have it, the words kinda stick
"using non genuine consumables is classed as modifying th
printer", and thus voids the warranty instantly
F
Frank
No such wording in the US warranty. Never happen here.digisol said:The warranty you get in the box with the printer is worded
differently, and while I no longer have it, the words kinda stick,
"using non genuine consumables is classed as modifying the
printer", and thus voids the warranty instantly.
Frank
I
ian lincoln
you are measekite and i claim my five pounds
I
ian lincoln
latest EU law say that companies cannot void the warranty for that reason.
Unless of course they can categorically PROVE they were the cause.
Unless of course they can categorically PROVE they were the cause.
I
ian lincoln
Davy said:One thing, how are they gonna find out...unless you returned the
printer with a non Epson tank.
Does it not pay to always keep a set of original tanks... they'er not
gonna send a sample of the ink to the labs are they..?
which is how i know he's lying.
M
measekite
YOU ARE A BRIT SO HERES DA CHANGEian said:you are measekite and i claim my five pounds
Z
zakezuke
deliberate or accidental damage;
You misquoted epson's warranty. Here is the real deal
----
1. A Product's model number, serial number or any rating label is
removed or changed in any way;
2. A Product is repaired or modified other than by a Service Agent;
3. You have installed or used a Product contrary to the technical or
operating guidelines recommended in its user guide or manual;
4. A Product's malfunction or failure results from deliberate or
accidental damage, neglect, modification, incorrect voltage, power
surges, any form of computer virus or your use of non-Genuine software,
replacement parts, accessories and/or interfacing; or
5. Any parts require repair or replacement as a result of wear and
tear, corrosion or stain.
neglect or modification;
incorrect voltage or a power surge; or
your use of any non-genuine consumables, software, parts, accessories
or interfacing.
You misquoted epson's warranty. Here is the real deal
----
1. A Product's model number, serial number or any rating label is
removed or changed in any way;
2. A Product is repaired or modified other than by a Service Agent;
3. You have installed or used a Product contrary to the technical or
operating guidelines recommended in its user guide or manual;
4. A Product's malfunction or failure results from deliberate or
accidental damage, neglect, modification, incorrect voltage, power
surges, any form of computer virus or your use of non-Genuine software,
replacement parts, accessories and/or interfacing; or
5. Any parts require repair or replacement as a result of wear and
tear, corrosion or stain.
A
Arthur Entlich
I am surprised by this association. I sense that what is happening is
there is a partial clog developing in the ink nipple screen and when you
reinstall the cartridge and run a cleaning cycle it clears it up.
You can also try just placing a few drops of ammoniated window cleaner
on the ink nipple stem and the cartridge outlet and see if that resolves
it without removing the plastic.
Art
there is a partial clog developing in the ink nipple screen and when you
reinstall the cartridge and run a cleaning cycle it clears it up.
You can also try just placing a few drops of ammoniated window cleaner
on the ink nipple stem and the cartridge outlet and see if that resolves
it without removing the plastic.
Art
A
Arthur Entlich
Close. The seal is to keep the air out and the ink fresh. The is a
gasket inside the outlet that does seal the cartridge.
The plastic that's left does nothing really. The ink is withdrawn
through the ink nipple (spike) about an 3/4" into the cartridge. The
tip of that spike has a screen on it and the ink flows through it. The
ruptured plastic film is far way from that, and it has no effect on ink
flow, unless for some odd reason the plastic got stuck on the ink nipple
at its upper tip.
Art
gasket inside the outlet that does seal the cartridge.
The plastic that's left does nothing really. The ink is withdrawn
through the ink nipple (spike) about an 3/4" into the cartridge. The
tip of that spike has a screen on it and the ink flows through it. The
ruptured plastic film is far way from that, and it has no effect on ink
flow, unless for some odd reason the plastic got stuck on the ink nipple
at its upper tip.
Art
A
Arthur Entlich
So what you are saying is you needed to remove the fuzz from your brain,
not the printer ;-)
Been there before !
Art
not the printer ;-)
Been there before !
Art
A
Arthur Entlich
You are incorrect, and Epson probably snowed you. That's too bad for
you, but it doesn't mean its the lay of the land.
What voided your warranty was you used very poor inks and they clogged
the heads, however, Epson actually has to prove that it was the ink that
did it.
I deal with hundreds of people every month that have assorted clogging
issues with Epson (and other) inkjet printers. Many of them use OEM
inks. It still happens. In fact Epson Durabrite inks, very OEM, are
notorious for problems lately.
Yes, there are some bad inks out there, but you almost have to work to
find them these days. There are many 3rd party inks that are just fine.
There are some that are even better than OEM with some printers.
Art
you, but it doesn't mean its the lay of the land.
What voided your warranty was you used very poor inks and they clogged
the heads, however, Epson actually has to prove that it was the ink that
did it.
I deal with hundreds of people every month that have assorted clogging
issues with Epson (and other) inkjet printers. Many of them use OEM
inks. It still happens. In fact Epson Durabrite inks, very OEM, are
notorious for problems lately.
Yes, there are some bad inks out there, but you almost have to work to
find them these days. There are many 3rd party inks that are just fine.
There are some that are even better than OEM with some printers.
Art
A
Arthur Entlich
May I ask where you found this gem? Which printer, which country?
I love this line:
That's a new one, and it is enough to make me suggest people stop buying
Epson printers.
Basically, the only reason the waste ink pads would be come full (or
reach their end of service life) during the first year is if a
malfunction developed in the cleaning cycle (I have seen that happen...
the printer just keeps of cycling cleaning cycles.) Or, if you get so
much clogging, the print heads need continual cleaning, or you are
turning the printer on and off continually or you unplug it regularly.
Other than the later two, which most people will not intentionally do,
the others seem to be a fault with the product.
Gee, I think Epson may be facing a few more lawsuits shortly.
Art
I love this line:
A part in your Product, (including without limitation the waste pads),
reaches the end of its service life;
That's a new one, and it is enough to make me suggest people stop buying
Epson printers.
Basically, the only reason the waste ink pads would be come full (or
reach their end of service life) during the first year is if a
malfunction developed in the cleaning cycle (I have seen that happen...
the printer just keeps of cycling cleaning cycles.) Or, if you get so
much clogging, the print heads need continual cleaning, or you are
turning the printer on and off continually or you unplug it regularly.
Other than the later two, which most people will not intentionally do,
the others seem to be a fault with the product.
Gee, I think Epson may be facing a few more lawsuits shortly.
Art
A
Arthur Entlich
What would you call someone who intentionally gives deceptive
information if not a liar?
Firstly, the warranty you quoted is an EXTENDED warranty. That is an
OPTIONAL warranty that you pay for, and it can make any restrictions it
wishes, because it is not held to the same requirements of law as a
warranty that is packaged with a new product which you have no choice
about purchasing. SO, you were deceptive there. Secondly, I will admit
not to know Australian consumer law. In the US and Canada at least, the
warranty you quote, if it were the primary warranty, (sold as part of
the original purchase without additional charge) would be in violation
for current legislation.
I think you knew darn well that you were quoting an extended warranty,
which is NOT what anyone was speaking about, asking about, or referring to.
Art
information if not a liar?
Firstly, the warranty you quoted is an EXTENDED warranty. That is an
OPTIONAL warranty that you pay for, and it can make any restrictions it
wishes, because it is not held to the same requirements of law as a
warranty that is packaged with a new product which you have no choice
about purchasing. SO, you were deceptive there. Secondly, I will admit
not to know Australian consumer law. In the US and Canada at least, the
warranty you quote, if it were the primary warranty, (sold as part of
the original purchase without additional charge) would be in violation
for current legislation.
I think you knew darn well that you were quoting an extended warranty,
which is NOT what anyone was speaking about, asking about, or referring to.
Art