CANON WARRANTY REGARDING AFTERMARKET INK

  • Thread starter Thread starter measekite
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measekite

¡THE FOLLOWING IS AN EXCERPT FROM CANON WARRANTY IN THE USA. IT
BASICALLY SAYS THAT IF AFTERMARKET IN CAUSES DAMAGE TO THE PRINTER AND
THAT INCLUDES THE PRINTHEAD CLOGGING OR IF AFTERMARKET INK CAUSES
ABNORMALLY FREQUENT SERVICE CALLS OR PROBLEMS THEY DO NOT HAVE TO FIX IT
UNDER THE WARRANTLY.

I DO NOT THINK ANY LAW CAN FORCE THEM TO REPAIR A PRINTER DAMAGED BY THE
USE OF AFTERMARKET INK. I DO NOT THINK TAHT WILL HOLD UP IN COURT.

..
*(b) Use of parts or supplies (other than those sold by Canon USA) that
cause damage to the Product or cause abnormally frequent service calls
or service problems.*
 
*(b) Use of parts or supplies (other than those sold by Canon USA) that
cause damage to the Product or cause abnormally frequent service calls
or service problems.*
Click to expand...

Amazing, I never thought you'd side with the *church* on this issue but
clearly you agree that digisol is so dead wrong that you have to take a
stand.

As you just said... canon won't support products on their printer that
result in abnormally frequent service calls or problems... but products
that cause normal problems are totally covered under the warranty. I
would have never believed it if I didn't see it with my own eyes.
 
You just gotta ask yourself how exactly will Canon prove (real legally
binding proof) that ink other than their own caused damage to one of
their printers. Which lab do they send it to for analysis? You don't
really think that the help desk person on the other end of the phone
line has any idea what they are talking about other than the scripted
corp speak they have to read.
If they give their line of bullshit ask for real scientific proof that
the ink you used caused the damage. When there is nothing but silence
tell them to just fix the dam thing.
Frank
 
¡THE FOLLOWING IS AN EXCERPT FROM CANON WARRANTY IN THE USA. IT
BASICALLY SAYS THAT IF AFTERMARKET IN CAUSES DAMAGE TO THE PRINTER AND
THAT INCLUDES THE PRINTHEAD CLOGGING OR IF AFTERMARKET INK CAUSES
ABNORMALLY FREQUENT SERVICE CALLS OR PROBLEMS THEY DO NOT HAVE TO FIX IT
UNDER THE WARRANTLY.

I DO NOT THINK ANY LAW CAN FORCE THEM TO REPAIR A PRINTER DAMAGED BY THE
USE OF AFTERMARKET INK. I DO NOT THINK TAHT WILL HOLD UP IN COURT.

.
*(b) Use of parts or supplies (other than those sold by Canon USA) that
cause damage to the Product or cause abnormally frequent service calls
or service problems.*
Click to expand...
Buht uv coerse, thet wood ass-ume that aftremarkret iynk kaused
probleams, whuch dey downt. (what a dumb mf you are, measekite).
 
Buht uv coerse, thet wood ass-ume that aftremarkret iynk kaused
probleams, whuch dey downt. (what a dumb mf you are, measekite).
Click to expand...

I'm sure it's possible that there are inks that would cause problems.
In fact at the local biglots they are selling a generic kit with
waterproof solvent ink. This stuff *sounds* like bad mojo on the
printhead... and I probally wouldn't try anything like this unless I
had a spare printhead. But again this is one of those cases where
there are not really any a4 printers that use solvents in the first
place, one pretty much as to go A1 and for a short production run odds
are it still would cost less if it killed your head.
 
Ron said:
Buht uv coerse, thet wood ass-ume that aftremarkret iynk kaused
probleams, whuch dey downt. (what a dumb mf you are, measekite).
Click to expand...
PLEASE DO NOT DESCRIBE YOURSELF.
 
FB said:
You just gotta ask yourself how exactly will Canon prove (real legally
binding proof) that ink other than their own caused damage to one of
their printers. Which lab do they send it to for analysis? You don't
really think that the help desk person on the other end of the phone
line has any idea what they are talking about other than the scripted
corp speak they have to read.
If they give their line of bullshit ask for real scientific proof that
the ink you used caused the damage. When there is nothing but silence
tell them to just fix the dam thing.
Frank
Click to expand...

IT IS OBVIOUS WHEN THE SEE A CLOGGED HEAD THEY HAVE THE MEANS TO TEST IT
TO SEE IF IT IS THEIRS. WHEN THEY FIND OUT IT IS NOT GENUINE INK THEY
CAN ASSUME IT CLOGGED THE HEAD SINCE THE REMNANTS OF THE INK ARE CLEARLY
STUFFED IN THERE AND DRIED.

I KNOW BUT GOD SAID THAT IS NOT BLASPHEMY.
 
zakezuke said:
Amazing, I never thought you'd side with the *church* on this issue but
clearly you agree that digisol is so dead wrong that you have to take a
stand.
Click to expand...
DIGISOL IS CORRECT IN EVERYTHING HE HAS POSTED.
As you just said... canon won't support products on their printer that
result in abnormally frequent service calls or problems...
Click to expand...
THAT IS WHAT CANON STATES NOT ME
but products
that cause normal problems are totally covered under the warranty. I
would have never believed it if I didn't see it with my own eyes.
Click to expand...
THAT IS NOT WHAT CANON STATES.

BORN AGAIN
 
measekite said:
IT IS OBVIOUS WHEN THE SEE A CLOGGED HEAD THEY HAVE THE MEANS TO TEST IT
TO SEE IF IT IS THEIRS. WHEN THEY FIND OUT IT IS NOT GENUINE INK THEY
CAN ASSUME IT CLOGGED THE HEAD SINCE THE REMNANTS OF THE INK ARE CLEARLY
STUFFED IN THERE AND DRIED.
Click to expand...

Thank you for that, I wasn't aware Canon had forensic laboratories and chemical
engineers installed in all of their service agents to help them make warranty
decisions.
I guess that explains their prices.
Have you just been thrown out of the bar again?
Tony
 
Thank you for that, I wasn't aware Canon had forensic laboratories and chemical
engineers installed in all of their service agents to help them make warranty
decisions.
Click to expand...

Actually I imagine there are another of more simple tests one can
peform to check to see if a given ink is one brand or another. It's
not perfect as i'm sure the enviromental oxidization would have an
effect but it at least would be a clue. How the dye looks when dry
would be another dead giveaway, or if the ink is still wet one could
see how it beads.

But the real question is... would they really take that much time to
bother? It's not bloody likely in the slightest.. given the end
user's cost is in the $60 range or 1/2 about 1/2 in japan, and given
they stand to make so much money from you buying ink it's not really an
issue.
 
FB said:
You just gotta ask yourself how exactly will Canon prove (real legally
binding proof) that ink other than their own caused damage to one of
their printers. Which lab do they send it to for analysis? You don't
really think that the help desk person on the other end of the phone
line has any idea what they are talking about other than the scripted
corp speak they have to read.
If they give their line of bullshit ask for real scientific proof that
the ink you used caused the damage. When there is nothing but silence
tell them to just fix the dam thing.
Frank
Click to expand...

Hi.

A very interesting response, and probably morally and ethically correct.

However, if Canon or anyone else refuses to honour their Warranties, you
will be the one having to initiate Court proceedings, and you might have to
prove that you did not cause the damage, and that might be even more
difficult, and it would certainly cost more than the Printer was worth.

If it did get to that extreme, they would most likely give in, and do the
repair, rather than spending money on Lawyers.

Roy G
 
Here in the UK.
A guy was given a Canon that had been sitting next to a radiator for
some months, the guy works abroad he got back and it did not work so
he went and got a laser.

The guy was was given the printer knowing 'sweet sod all' about them
got on to Canon, there was some 3rd party ink in, can't recall if he
said Jet Tec or Print Rite. when he opened the manual out dropped the
receipt.

Getting on to Canon he hoped would help solve the problem, so he told
them everything what had happened and the inks that was in, he
happened to mention the receipt, something like no more than two
months left on it.

Canon give him a reference number, telling him to contact
Electroversal to make arrangement for a replacement print head.

He contacted Electroversal who asked him to either post or email the
reference number along with proof of purchase with his name and
address.

He sent the details via Email and was told to send proof of purchase
as an attachment in jpeg only.

A new print head to his surprise - and mine, duly arrived within a
week or so!

It seems that Canon was only concerned about the printer being under
warranty, the non OEM ink did not bother them nor did the registered
owner.

Proof of purchase was all that was required by them.

I would imagine ALL suppliers would handle goods or replacement parts
through their distributers and not by themselves. Having said that
there may well be global variations in way the things are done.

And I thought folks who goes abroad to work on electrical distributer
systems had brains...

Davy
 
However, if Canon or anyone else refuses to honour their Warranties, you
will be the one having to initiate Court proceedings, and you might have to
prove that you did not cause the damage, and that might be even more
difficult, and it would certainly cost more than the Printer was worth.
Click to expand...

In the United States this falls under the juristion of the FTC
(Federal Trade Commision).... and federal law. This means if enough
people complain and they agree... it's on the goverment's dime. I'm
sure the UK and the EU for that matter, a place that from my
understanding has good consumer protection laws, has similar
provisions. Heck they managed for forse microsoft to sell an Windows
without the media player.... an action that clearly was designed to
protect the consumer even if they didn't actually buy the product.

But you are right... it's not worth the trouble because given the cost
of the OEM ink... buying a printer is cheaper than buying the ink over
and over again by far.
 
It seems that Canon was only concerned about the printer being under
warranty, the non OEM ink did not bother them nor did the registered
owner.

Proof of purchase was all that was required by them
Click to expand...


To replace my mp760 I didn't even need to post anything, fax anything,
or nothing. I gave them my serial and the following tuesday I had a
printer on my doorstep. Perhaps the dealer I went through registers
sales electronicly.
 
Personally, the amount of money I have saved in the past 3 years by
using 3rd party ink has been much more than the cost of several
printers. So, if my print head dies, I'll just buy a new printer and
keep on using the 3rd party ink.

I started using the 3rd party ink 3 years ago when I bought a used
printer that had the 6 ink cartridges. By doing my own ink, I was able
to change the way I do business. I could really afford to do color
flyers and catalogs before.

My first batch of ink cost me $70, and counted every refill I did until
halfway through the batch. I had already saved over $400 compared to
Canon brand ink cartridges.

In the past 3 years, I have replaced the black cartridge 5 times, and
the other colors once or twice each. They do eventually get clogged.

I also had my parents chuck out their Lexmark printer that was eating
ink like crazy. I print way more than they do, but they were buying new
black cartridges every couple weeks. I had them get a Canon printer
that uses the same cartridges, so when it runs low, I fill them up, or
in a hurry, I just trade catridges.

I have since bought two more used canon printers that use the same
cartridges. I can have several print jobs going at once, and I can
easily switch out the cartridges if one clogs or runs out at a bad
time.

I bought the first one for $90 used, and the other 2 were $25 and $20.
So, hardly a big investment. I saw another one listed on craigslist for
$25. So, I could easily get another one cheap.

I wouldn't even bother to take it in for repair. Replacing a printer is
cheap. The only expensive part is the ink, and that is why the company
makes such a big deal about it - to scare people into using their own
ink. Maybe I was lucky in finding a good source of ink. But I have
never had a problem. The ink is very affordable and the refilling
system is easy. Just drill a hole in the cartridge, fill the ink, and
put in a screw to plug the hole. The hardest part was finding a
hardware store that carries the tiny screws and allem wrenches since
they are easy to lose.
 
Personally, the amount of money I have saved in the past 3 years by
using 3rd party ink has been much more than the cost of several
printers. So, if my print head dies, I'll just buy a new printer and
keep on using the 3rd party ink.

I started using the 3rd party ink 3 years ago when I bought a used
printer that had the 6 ink cartridges. By doing my own ink, I was able
to change the way I do business. I could really afford to do color
flyers and catalogs before.

My first batch of ink cost me $70, and counted every refill I did until
halfway through the batch. I had already saved over $400 compared to
Canon brand ink cartridges.

In the past 3 years, I have replaced the black cartridge 5 times, and
the other colors once or twice each. They do eventually get clogged.

I also had my parents chuck out their Lexmark printer that was eating
ink like crazy. I print way more than they do, but they were buying new
black cartridges every couple weeks. I had them get a Canon printer
that uses the same cartridges, so when it runs low, I fill them up, or
in a hurry, I just trade catridges.

I have since bought two more used canon printers that use the same
cartridges. I can have several print jobs going at once, and I can
easily switch out the cartridges if one clogs or runs out at a bad
time.

I bought the first one for $90 used,
Click to expand...
YOU COULD BUY A BRAND NEW CANON FOR UNDER $90.00
and the other 2 were $25 and $20.
So, hardly a big investment. I saw another one listed on craigslist for
$25. So, I could easily get another one cheap.

I wouldn't even bother to take it in for repair. Replacing a printer is
cheap. The only expensive part is the ink, and that is why the company
makes such a big deal about it - to scare people into using their own
ink. Maybe I was lucky in finding a good source of ink. But I have
never had a problem. The ink is very affordable and the refilling
system is easy. Just drill a hole in the cartridge, fill the ink, and
put in a screw to plug the hole. The hardest part was finding a
hardware store that carries the tiny screws and allem wrenches since
they are easy to lose.
Click to expand...
THE AVERAGE LIGHT USER HAS PRINTCLOGS AND REFILLING IS A DIRTY PAIN.
VENDORS WILL NOT DISCLOSE WHO THE MFG/FORMULATOR IS AND YOU NEVER KNOW
WHAT YOU ARE GETTING. YOUR NEEDS ARE UNIQUES ENOUGH THAT YOU ARE DOING
WHAT YOU NEED TO DO.
 
the average light user has printlogs and refilling is a dirty pain

So what you are telling us is use of third party ink has no long term
side effect so light users can feel safe using it because the clogging
they experence is due to lack of use.

First reasonable statement you've made ever.
 
zakezuke said:
So what you are telling us is use of third party ink has no long term
side effect so light users can feel safe using it because the clogging
they experence is due to lack of use.

First reasonable statement you've made ever.
Click to expand...
Well what do know...must have been struck by lighting!
Frank
 
Well what do know...must have been struck by lighting!

Frank
Click to expand...

We notice you went to the same school of broken English as your alias
Measekite. How's your eyesight, by the way?
 
zakezuke said:
So what you are telling us is use of third party ink has no long term
side effect so light users can feel safe using it because the clogging
they experence is due to lack of use.

First reasonable statement you've made ever.
Click to expand...
I BELIEVE THAT IS WHAT YOU ARE SAYING. I HAVE NOT CLUE WHAT THIS GUY IS
SAYING BUT IT MUST BE IMPORTANT TO CAUSE A SMALL TIZZY.
 
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