A Problem with MESH

[murdoch]

please contact watchdog

The fight against muppet pc's continues, PLEASE if you have not contacted watchdog yet please do so as quickly as possible @ www.bbc.co.uk/watchdog

We will have our voices heard and muppet pc's will be bought to book over the bad service they offer us all.

 

[COGNITO]

Mesh - No. Buy Dell Instead!!!

Scappy,
you are right to be worried about buying MESH computers. I bought one in Aug 2005. It was delivered with a defective keyboard and it was fixed (took 2 weeks to fix however). The Customer Services dept was atrocious as I could not get thru for anything up to 10 miutes.

Anyhow the computer has since been back twice more to be "repaired" for a screen fault. The computer was returned to me supposedly "fixed" each yime but it has just gone wrong again. They are, of course refusing to refund the £850 I paid for the computer. Their support/repair agents Mobile-Support.net are equally unsupportive. They even said the fault didn't exist the first time i sent the computer back for repair for the screen problem. the second time I had to send them photos of the screen problem. The computer has been nothing but trouble. They seem to think they can not respect consumer protection laws such as the Sale of Goods Act 1979, the Consumer Protection (Distance Sales) Regulations 2000 and the Consumer Protection Act 1987 which clearly stand on the side of the consumer when repairs fail to repair. So I'm giving them the opportunity to refund me the money before I pursue legal avenues. And just for good measure I've warned all my work, religious and social contacts off MESH and I'm taking the case to trading standards in Brent, the borough where MESH are based. The contact for Brent Trading Standards is: (e-mail address removed). SO YOU HAVE BEEN WARNED. DO NOT BUY A MESH COMPUTER. BUY A DELL INSTEAD.

 

[COGNITO]

hi, i really am beyond the point of getting it repaired again. Either by MESH or by me, i just wanted to arm myself with as much information so i can get a refund. i mean do you think its unacceptable to send back a unit 3/4 times?!

I want to get some information about how to format my letter for requesting a complete refund. I think also i am entitled to compensation for data loss and other miscellaneous costs but I'm not goign to bother. What are my legal standings, anyone have any idea what the situation is with MESH?

Bearing in mind also that i have to carry it to a trainstation then to my workplace each time. it just plain sucks, and dont forget the ime on the fone (in work time) to the MESH support.

Where can i find out how the HDDs are installed? Also if it helps I now get a "loading windiws" progress bar which then flips to a Blue Screen (of death) with session manager error messages.

Hi, scappy. Use this link to get all the info you want on dealing with MESH from a fellow sufferer/victim. https://www.pcreview.co.uk/forums/thread-1905260-1.php I'm also in the midst of possibly taking them to court (small claims) and/or writing to my credit card company for a refund. Happy reading and I hope your problem is soon cleared up, but don't count on it. Remember you do need to get onto MESH quickly.
COGNITO

 

[COGNITO]

Hi scappy, i am glad i found u on this forum, as i have had a similar experience with MESH. I had a faulty graphics card, and a 3 year on-site warranty. I have attached a letter which i sent by special delivery to MESH today which u might like to read. i have today comenced legal proceedings agianst MESH after meeting with a solicitor and am persuing a refund. i have reported them to tradings standards, and consumer direct. I was advised to contact the magazine (PC ADVISOR) in which i seen their advert and recommendations, i have also (as much as i possibly can with my PC sitting in MESH's London base!), tried to find forums such as this 1 and have untill this point found quite a few already. try MESH own forums and Hexus for more angry customers. we have to stick together. beware of MESH loving forums and ACTUAL MESH employee's logged on as normal punters. lets be honest here, MESH does not trade fairly and they have to start, or stop trading altoghether. But we have to make sure no more ususpecting customers get stung by them.

good luck
gimme an email and let me know how u get on
(e-mail address removed)

Hi, How did it all end? Did you actually ever get a refund?
COGNITO

 

[COGNITO]

llcoolg, just read your attached letter to MESH etc.

I'm really sorry to here that you are yet another customer who has fallen foul of the so-called customer service provided by MESH. I must admit to be surprised by the poor service detailed by Mayur and Karim, as it was the positive actions of these two guys specifically which dissuaded me from visiting their offices for "a chat".

Every time I have had reason to call MESH I usually talk directly to one of these guys, and they have been nothing but honest and straight forward with me, even when the answers may not have been as initially expected!

As you can see from other posts I have made on this subject, I am not affiliated in any way with MESH (thankfully), but I just wanted to make readers aware that these guys, in particular, are not ALL bad.

PM me if anyone wants more detail. Good luck with your quest

CI

Well, what's your secret. MESH customer service are just rubbish and as others have found out there are never ANY managers to escalate things to. The waiting times on the phone lines is long too. Also I think MESH may be breaking the law by styling themselves as a plc when allegedly they are actually a ltd company.

 

[COGNITO]

Mr Patel is full of crap, his promises are worthless he will muck you about for as long as he can and longer if he thinks he can get away with it. It shows how close the pc mags are with Mesh, they all know how bad the company are but still toe the line as Mesh provide such large advertising revenue's.

I tore up my Mesh warranty over a year ago, it's worthless, but i do spread the word to others about Mesh, may be one day they will get a slot on Watchdog, which they would richly deserve

murdoch, The power to do something about it is in your own hands. You could write to trading standards in Brent, you could write to your credit card company if you bought the compter with credit card, you could write to Watchdog, you could take them to the small claims court. I'm doing all of these things. I am going to get my money back or cost MESH that much dealing with me!

 

[COGNITO]

Hi every1
I have been on the fone to MESH again, and apparently my PC is still not fixed. I got Patel at first who told me that my PC was juz about to go in for repair but the engineer wasn't in today. I told him i juz wanted my money back, so he said i had to speak to customer service. I spoke to Cadra, she told me (after another 20 min wait to get thro!) that i was not going to get a refund, she said my PC left there depot on the 28/01/05 and i 1st reported the fault on the 26/01/06 so i had it longer than a year b4 i developed the fault!!! She added - and i like this touch, that NO company would refund me after a year and i was asking a bit much! now after pointing out that it wasn't a full year, after her volenteering the exact dates, she juz ignored me! i reminded her of the 3 year warranty they sold me. she told me that they were fixing my computer but, bcoz of my graphics card overheating it had "corrupted" other "parts" of the computer. This is customer service bull**** at it best! has any1 on here ever heard on a computer hardware virus!!!? better beware incase ur PC gets bird flu!
I foned trading standards/consumer direct, and was told that i hadnt given MESH enough time to respond!!!! and i have to wait another 14 days b4 they even refer it to a trading standards officer!!!!
I have no PC and i am using my local library, and my mates computer.
For any1 stumbling across this looking for info on MESH, bear in mind i am £1400 out of pocket, I have no PC and i am using my local library, and my mates computer. i cannot afford to buy another PC, i am being told that i will prob not get all my money back even if i do get a refund.
I think its terrible how a company of con artists well known to their local trading standards is allowed to advertise and trade and continue to con people out of their hard earned money. I think there is a stigma attached to PC users, if this had been an issue with a vehicle or something more mainstream, these problems would never have been allowed to continue.
i gotta go and see some other legal drop in service tomorrow, so i'll c wot they say and i'll keep you all posted!

If you bought your computer by credit card, contact your credit catrd co and ask them to give you a refund. They will look into it for you and if warranted they will give you the refund and then chase MESH up for the money. MESH loses the money and you're satisfied. The credit card co can pay for better lawyers than you can!!!

 

[llcoolg]

If you bought your computer by credit card, contact your credit catrd co and ask them to give you a refund. They will look into it for you and if warranted they will give you the refund and then chase MESH up for the money. MESH loses the money and you're satisfied. The credit card co can pay for better lawyers than you can!!!

Hi there cognito,
I not got any refund, i am being told that bcoz they have fixed the PC and it is workin that all i can do is claim them for the inconvienience they caused me. My suit reckons we can make a case agianst them for that, and we gettin legal aid money, so it not gonna cost anythin but time, and they wasted plenty of mine! I dunno how many of my posts u read but i was told all sorts of lies durin my experience with muppets "customer service" needless to say they point that most bothers me is the fact my "3 year on site warranty" is absolutley worthless. Obviously if i had known this at the time of purchase i would not have bought anything from them, and thats wot makes me angry. I have already made a complaint with TS, they havent got back to me yet, but i was told last week they had a 2-3 week backlog due to staff illness, but i am goin to keep pestering them over muppets warranty "procedures" (i know the qoutations are a bit poncey, but i been warned about being defamatory!). Incidently they have put the wrong side panel back on ma tower, and have gavin me a different graphics card (7600GT) to which i was told i was getting (7800Gt) - and it's a lot cheaper than the 1 i paid for (6800GT) as far as i can tell, (altough i did c some ppl sayin its juz as good). They also tried to sell me the parts they were goin to have to replace under the warranty neway, and wen i got it back i had to spend the bast part of two days fixing driver errors, coz they hadnt provided up to date motherboard drivers. I might add that i only managed to get my system back after gettin my solicitor to write them a letter requesting a refund. But apparantly they have 14 days to respond to ur demand to keep them rite, and only if they dont respond trading standards or a lawyer can do somethin.
if u r going to go for a refund expect them to mess u around as much as they can possibly get away with! some 1 somewhere was sayin that the law provides them with 30 days to refund u, and they will string u till the last minute they are allowed.
I know wot ur sayin about the credit card thing, but at the time all i had was a debit card and i juz paid the whole thing over the fone, but i've learned my lesson, i still dont think it went on long enuff for a credit co. to get involved so i'd have been in the same boat anyways prob!

cheers mate, good luck

 

[MeshVictim]

Hi Fellow Mesh Victims

COGNITO,
Sorry to hear of your all too familiar nightmare of dealing with Mesh Customer Service
You seem to be handling it well, but when you eventually force them to agree to a refund, they then have 30 days to pay up and yes, they usually take most of that time to do so.
Just in case you do not know this and for other Mesh Victims who read this thread :-

Trading Standards
You should report Mesh to your local Trading Standards Service first and do it as soon as you have trouble with them. They should advise you how to resolve the problem and, when that does not work, refer the matter to Ms. Paula Anderson, The Brent Trading Standards Officer responsible for trying to keep Mesh in line. Once your case is referred, you can contact Ms. Anderson direct :-
Phone: Ring 020 8937 5555, then option 2 when asked, you will get Brent Trading Standards Reception and can ask to speak to Ms. Anderson.
Email: (e-mail address removed) with “F.A.O. Ms. Paula Anderson Re: Mesh Computers” as the title of your message.
Letter: F.A.O. Ms. Paula Anderson Re: Mesh Computers, Brent Trading Standards, Quality House, 249 Willesden Lane, Willesden, London, NW2 5JH.

BBC Watchdog
http://www.bbc.co.uk/consumer/tv_and_radio/watchdog/contact_index.shtml

Consumer Reviews
You can post your nightmare experience of Mesh on this forum :-
https://www.pcreview.co.uk/retailers/Mesh_Computers/
I must get around to doing mine !!!
Or another forum :-
Register for free here :-
http://www.dooyoo.co.uk/
Mesh Consumer Reviews here :-
http://members.dooyoo.co.uk/misc-systems/mesh-computers-1/

Mesh Computers Limited Company Information
Why ??????? Why would a company, which was excellent just a few years ago, treat its customers with such utter contempt and create an army of Mesh Victims dedicated to warning their fellow citizens about the appallingly incompetent and disreputable Mesh Customer Service ??????? Well, Mesh Computers Limited Directors' Report and Financial Statements for the year ending August 2005 can be found piecemeal on the internet, but I think I would transgress if I posted it here, however, if you do not mind wasting £1, you can download it from The Companies House website. Mesh Computers Limited are Company No. 02157782. If this link works it will take you to the Companies House info on Mesh :-
http://wck2.companieshouse.gov.uk/6...a5//compdetails
Open Monday to Saturday 07:00 - 12 Midnight UK Time.
If it doesn’t work you can search for the webpage from here :-
http://wck2.companieshouse.gov.uk/6...cessCompanyInfo
Open Monday to Saturday 07:00 - 12 Midnight UK Time.
and if that doesn’t work you can start at <WebCHeck> <free company information> on this link :-
http://www.companieshouse.gov.uk//index.shtml
Always open.
The Directors' Report may go some way to answering the question "Why ???????"

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[murdoch]

Cognito

COGNITO, my fight against Muppet Computers has been on-going for just over a year now. What i'm fighting for is to see the muppets being shown for what they really are, a company that provides poorly built pc's, very bad customer support and customer service. They wheel out the infamous "Davey" to fight for justice for them, but "Davey" & the rest of the Technical Dept are just poorly trained & educated techies, who are a disgrace to the name IT Technician.

"Davey" offers advice on a different forum but techie advice from the muppets is useless. My advice is fight mesh all the way, bbc watchdog must monitor the feelings of the views at this and other forums, so contact them so our fight can be shown on national tv, i think then the flood gates would open!

 

[COGNITO]

Mr Patel is full of crap, his promises are worthless he will muck you about for as long as he can and longer if he thinks he can get away with it. It shows how close the pc mags are with Mesh, they all know how bad the company are but still toe the line as Mesh provide such large advertising revenue's.

I tore up my Mesh warranty over a year ago, it's worthless, but i do spread the word to others about Mesh, may be one day they will get a slot on Watchdog, which they would richly deserve

PLEASE NOTE MY UNDERSTANDING OF THE LAW BELOW BUT YOU DO NEED TO TAKE INDEPENDENT LEGAL ADVICE AND NOT RELY ON MY UNDERSTANDING AS STATED BELOW
I sympathise, but I think you need to do everything MeshVictim has advised. I've begun all that. I'm expecting to have a long fight with them. I will also be taking this to the local papers (I live in neighbouring London Borough of Harrow). BTW, if your fault developed within 6 months of delivery of the computer the law says (but you should take independent legal advice on this) that the fault is assumed to have been present at the time of delivery. This is very useful if the fault which MESH can't recify first developed within 6 months of delivery. They shouldn't be able to get out of it that easily.

Anyhow, I'll update you on how I get on with my various initiatives - Credit cartd referral, Trading Standards referral, Watchdog referral and court proceedings (there is even an online way of doing it that is very cheap).

COGNITO
Life IS stranger than Fiction!

 

[COGNITO]

No apology needed ... the post by llcoolg, in my opinion, was a one sided derogatory dig at Mesh, I was just flexing my muscle as a Mod to try and keep things a little cleaner.

All in all this is a good thread on Mesh where "customers" have had poor dealings and a place to vent off without lowering themselves to Mesh's level ... I just want a nice clean fight.

I understand PCREVIEW is an actual magazine. Can Muckshifter or anyone else tell me if I write to PCREVIEW, the magazine, with my bad experiences if they are likely to publish it or if everyone on this forum with bad experiences writes into PCREVIEW at the same whether the sheer weight of the letters would persuade them to publish. Or are PCREVIEW too in hock to MESH's advertising revenue like some other magazines? Views welcomed

 

[COGNITO]

Has anyone contacted watchdog, the national press or anyone. I did contact my local trading standards last Jan05 but they just put me in touch with the local ones close to muppet pc's in london? Of course i would love to see muppet pc's getting on watchdog or a nice slot in the sun

The change of name to muppet pc's has come about by the way of cooling my frustrations down of my view towards them, mainly as my pc now works properly after i got it fixed my some friends who know what they are doing, unlike muppet pc's un-qualified chimps that built it. May contact watchdog and see if they are interested if enough of us complain, so get yer emails or letters in

murdock,
Just do it! I have. www.bbc.co.uk/watchdog All you have to do is fill in a simple online form. It takes maybe 5 minutes. If enough of us do it TODAY or TOMORROW or WITHIN THIS WEEK Watchdog may take the matter up. But you have to stop talking about it and do it!
COGNITO
Life IS stranger than fiction!

 

[COGNITO]

As the initial thread starter I should say this:-

1. Threaten with Legal Action.
2. Keep all communications.
3. Don't get ****ed off on the phone, just always state facts.
4. Keep logs.
5. Find a four leaf clover.
6. Buy a rabbits foot.

If you do all of these then you may have a chance against MESH COMPUTERS with regards to refunding. I am over it, to even read all this just brings back bad memories.

One thing I have NEVER mentioned is that MESH COMPUTERS messed up and sent me two NEC flat panel 20" LCD monitors. After the full refund I at least got to keep one of these

That's kinda like some sort of justice for me...

Well, you mean there ARE people out there who DO get REFUNDS from this firm? This is incredibly encouraging. I would add the following to the things you can do:
- Speak to the Harrow and Brent Papers - Harrow Observer, Harrow Leader, Webley Leader
- Contact your Credit Card company if you bought by credit card
- Contact the Brent trading Standards Office and in particular Ms Paula Anderson there
- Write to your MP.
- Consult your local Citizen's Advice Bureau
COGNITO
Life IS stranger than fiction!

 

[COGNITO]

I did not speak to Ms. Anderson today, but the last time I did, she said that there had not yet been sufficient complaints from Mesh Victims to justify taking any action against Mesh. I suspect this will come as a surprise to many Mesh Victims because there are so many of us around !!! Therefore, I would also urge all Mesh Victims to send details of their nightmares to Ms. Anderson, because sometimes if you only report Mesh to your local Trading Standards the complaint may not reach Ms. Anderson .......

Email: (e-mail address removed) with “F.A.O. Ms. Paula Anderson Re: Mesh Computers” as the title of your message.

Letter: F.A.O. Ms. Paula Anderson Re: Mesh Computers, Brent Trading Standards, Quality House, 249 Willesden Lane, Willesden, London, NW2 5JH.

Together we can make a difference !!!!!!!!!!!!!!
Regards,
MeshVictim

It is good news Ms Anderson has a critical volume of complaints. I suggest we all write and/or e-mail her TODAY or TOMORROW en masse to get the volume of complaints up even higher. Together we CAN make a difference!!!!!

 

[COGNITO]

Awrite murdoch

the suit said that i mite get some help if i contacted the pc mag, but i did and the juz told me they didnt know who the rite person was to let me speak to, and the best bet was to post on a forum. wen i did that i was threatened with libel action, so i think its safe to say they not gonna help! It was his reply that i posted on this forum and it was removed. some1 reckoned there was a honest pc mag out there but they couldnt remember which 1 it was.

Cheers for the support

by the way do u think i should send a letter to the Kadra Ismail muppet, tellin her i am gonna start charging them storage costs for their PC?!

Yes, make the storage costs @ market rates too!!!
Also, can anyone suggest any other forums to spread the good (ie bad) news about MESH/Muppet computers? Let us all know so we can pile on the pressure.
COGNITO
Life IS stranger than fiction!!!!

 

[MeshVictim]

Hi COGNITO

I understand PCREVIEW is an actual magazine. Can Muckshifter or anyone else tell me if I write to PCREVIEW, the magazine, with my bad experiences if they are likely to publish it or if everyone on this forum with bad experiences writes into PCREVIEW at the same whether the sheer weight of the letters would persuade them to publish. Or are PCREVIEW too in hock to MESH's advertising revenue like some other magazines? Views welcomed

PC Review is THE Computer Magazine !!!

I sent details of my nightmare with Mesh to the five publishers who produce most of the computer magazines in the UK :-

CNET Networks UK Ltd.,
International House,
1, St. Katherines Way,
London,
E1W 1UN.

Dennis Publishing Ltd.,
30, Cleveland Street,
London,
W1T 4JD.

Future Publishing Ltd.,
Beauford Court,
30 Monmouth Street,
Bath,
BA1 2BW.

Haymarket Magazines Ltd.,
38-42, Hampton Road,
Teddington,
Middlesex,
TW11 OJE.

Live Publishing,
Europa House,
Adlington Park,
Macclesfield,
Cheshire,
SK10 4NP.

This was my letter :-

F.A.O. The Editors of your Computer Magazines.​

Dear Sir / Madam / Ms,

Mesh Computers.​

I am sure you are aware there is an issue regarding the Customer Service of Mesh Computers and I have been motivated to write to you after a nightmare experience of this most disreputable firm. I work in the same department as the county council’s trading standards staff who advised me from the day my PC was delivered. Briefly the chronology was :-





· 9th February 2005 I ordered a PC from Mesh Computers Serial No 5191637-001.

· 10th February 2005 £1229-45 debited from my visa card account.

· 4th March 2005 System delivered late, scratch on base unit and extremely noisy.

· Many weeks of an absolute nightmare trying to deal with Mesh Customer Service, during which time the PC went back to Mesh and was returned to me still not fit for purpose.

· Mesh Technical Support apologised and said they would rebuild the system so it would be fit for purpose if I returned it again. I declined and asked for my money back under Sale of Goods Act as system was not fit for purpose.

· 19th May 2005 I returned the PC to Mesh, but they did not acknowledge receipt.

· 23rd June 2005 Kadra Ismail of Mesh Customer Service eventually wrote to me, over a month after receiving the system back, and despite Mesh Technical Support offering to rebuild the system to make it fit for purpose, she now said there was nothing wrong with it after all, refused a refund and insisted I arrange to have it redelivered. She also added, “If after 14 days no contact has been made we will commence invoicing you for storage costs as per our terms and conditions without any further notification”.

· 27th June My excellent credit card company, The Cooperative Bank took the view I had suffered enough and was entitled to a refund and returned my £1229-45 to bring my nightmare to an end, or so I thought, but Mesh were not finished yet.

· 5th July 2005 Rita Vekaria of Mesh Customer Service sent another threatening letter saying Mesh would dispute the “chargeback” and said “I would highly recommend that you contact our service centre (to arrange redelivery of the PC) in order to keep the total storage fees applicable to a minimum.”

· 28th July 2005 Subsequent to a visit from their Home Authority Trading Standards Officer, Ms. Paula Anderson of Brent Borough Council, Mesh refunded £1229-45 to my visa card account, which obviously I passed on to The Cooperative Bank.

As you can see they are an extremely disreputable company and unfortunately, as numerous threads on computer forums illustrate, they are getting away with treating many of their customers unfairly. You may wish to ring Rita Vekaria 0870 0468340 and Brent Trading Standards 020 8937 5555.

When your magazine reviews a Mesh Computer and gives it an excellent value rating, might I suggest you consider making a comment in the review along the lines of, “there are some issues regarding Mesh Customer Service”. It seems to me that there is very little in the price of Mesh PCs to cover Customer Service because Mesh provide very little in the way of Customer Service, but your readers do not realise this. I just feel your readers, like myself, deserve a hint that the value offered by their PCs comes with risks, so that they are better informed than I was to decide whether to buy from them.


Ends.

There were no replies.


Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim

 

[COGNITO]

If trading standards in sotland dont listen then get on to bbc watchdog we must fight the muppets, they and davey only want to help if they think trouble is brewing, stand firm on this we can defeat them, victory will be ours.

We can then tell our story to millions, the day mesh computers appear on bbc watchdog will be a day when the dodgy pc company days are numbered. Good luck in your fight.

murdoch,
How do you contact this "davey" chap. You can e-mail me direct.
COGNITO
Life IS stranger than fiction!!!!

 

[COGNITO]

COGNITO, my fight against Muppet Computers has been on-going for just over a year now. What i'm fighting for is to see the muppets being shown for what they really are, a company that provides poorly built pc's, very bad customer support and customer service. They wheel out the infamous "Davey" to fight for justice for them, but "Davey" & the rest of the Technical Dept are just poorly trained & educated techies, who are a disgrace to the name IT Technician.

"Davey" offers advice on a different forum but techie advice from the muppets is useless. My advice is fight mesh all the way, bbc watchdog must monitor the feelings of the views at this and other forums, so contact them so our fight can be shown on national tv, i think then the flood gates would open!

Maybe we should put the URL for this forum to Watchdog when we contact them. If enough of us do it, then they will take notice.
COGNITO
Life IS strager than fiction!!!!

 

[MeshVictim]

Hi COGNITO

murdoch,
How do you contact this "davey" chap. You can e-mail me direct.
COGNITO
Life IS stranger than fiction!!!!

There is another forum, whose name I could not possibly advise you of, which is, shall we say, an enthusiastic fan of Mesh for some reason. If you post “a sob story” rather than “a rant” about Mesh, Davey Whyte of Mesh or the Forum Editor may give you some assistance, to give the impression Mesh care about their customers.

However, you have to be careful there because the forum is awash with Mesh Zealots and I had my thread frozen for simply telling the truth about Mesh.
You could try :-
Davey Whyte ... (e-mail address removed)
Forum Editor ... (e-mail address removed)
Ilcoolg tried emailing them and was disappointed to say the least

Together we can make a difference !!!!!!!!!!!!!!
Best Wishes,
MeshVictim