XP Send Fax Wizard Fails

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  • Start date Start date
Russ did it at any point get through your thick skull that I was using 2
different PC's and having the SAME problem on BOTH, even though DIFFERENT
software is installed on EACH, except for XP pro?
because I had stated so in the first post and since, and it is still clear
to me that you have no f*cking idea.

Russ Valentine said:
Of course I read your posts. At no point did you provide a clear
description of the problem and the steps that lead up to it. You simply
described it as a "simular" problem to the ones posted earlier in the
thread. The most common reason we've seen the fax service suddenly stop
working is conflicts with Norton Internet Security and many other Norton
products. The second most common is incompatibility with many modems. That
the service worked once in no way eliminates modem conflicts.

Now you tell us you've solved the problem yourself but haven't the
courtesy to post what the solution was. I think we know who's time was
wasted here.
--
Russ Valentine
[MVP-Outlook]
Glow said:
Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to blame
anything from third party software to hardware when it is an obvious
software issue which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service for
a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Russ Valentine said:
Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]
I had been using the Modem with Fax on Machine one for 18 mths I had
been using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to
provide you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and then
the driver missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when a
fax failed to be received for the second time I went to check
why, opened the Fax console and started coming up with the same
driver error as initial PC, even after restarting still the same,
I don't want to try to uninstall again in case same thing happens
as with the other

message Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and
reinstalling the only problem was on this PC it wouldn't
uninstall, the fax printer has been listed as deleting for a
few weeks
I use a sprint panther 56k dialup modem, installed as a
standard 56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I prefer
to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls
are in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server
could not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard
and the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?
Click to expand...
Click to expand...
Click to expand...
 
Indeed I don't understand what you posted. I tried my best, but it really
was a disjointed, incomplete set of symptoms. Perhaps I am just an idiot.
I'm certain there is someone else who can make sense of it all and they will
be along to help you.

I never understand the need to resort to personal insults in these
newsgroups the way you have. I shall studiously avoid any posts you make in
the future.
--
Russ Valentine
[MVP-Outlook]
Glow said:
Norton causes the Fax monitor to fail to open, how is that anything
related to a fax driver missing?

I told you what's happening, if you don't understand then it just goes to
show that you truly are a complete twit doesn't it.

LOL I never stated it has worked just once, I actually stated the opposite
but if you had actually read the posts you would have realised that,
similarly with you demanding that I tell you which firewalls are used on
each, 3 TIMES I gave you that info.

fix it your god damn selves you don't have the decency to show any manners
at all, you don't even have the decency to show someone the courtesy of
reading their posts.

Russ Valentine said:
Of course I read your posts. At no point did you provide a clear
description of the problem and the steps that lead up to it. You simply
described it as a "simular" problem to the ones posted earlier in the
thread. The most common reason we've seen the fax service suddenly stop
working is conflicts with Norton Internet Security and many other Norton
products. The second most common is incompatibility with many modems.
That the service worked once in no way eliminates modem conflicts.

Now you tell us you've solved the problem yourself but haven't the
courtesy to post what the solution was. I think we know who's time was
wasted here.
--
Russ Valentine
[MVP-Outlook]
Glow said:
Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to blame
anything from third party software to hardware when it is an obvious
software issue which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service
for a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]
I had been using the Modem with Fax on Machine one for 18 mths I had
been using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to
provide you anything.

easy repro the problem. I click on Fax console, and it takes forever
to load and then fails, telling me that the FAX DRIVER IS MISSING! on
BOTH machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and
then the driver missing put an end to any possibility of using
it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when a
fax failed to be received for the second time I went to check
why, opened the Fax console and started coming up with the same
driver error as initial PC, even after restarting still the
same, I don't want to try to uninstall again in case same thing
happens as with the other

message Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it
has occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the
fax printer driver is missing, I tried uninstalling and
reinstalling the only problem was on this PC it wouldn't
uninstall, the fax printer has been listed as deleting for a
few weeks
I use a sprint panther 56k dialup modem, installed as a
standard 56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I
prefer to be able to save or email my faxes from the fax
console as it is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls
are in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

in message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the
next button there is
a
long time delay and get error message that fax server
could not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard
and the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?
Click to expand...
Click to expand...
Click to expand...
 
Thank God!
Russ Valentine said:
Indeed I don't understand what you posted. I tried my best, but it really
was a disjointed, incomplete set of symptoms. Perhaps I am just an idiot.
I'm certain there is someone else who can make sense of it all and they
will be along to help you.

I never understand the need to resort to personal insults in these
newsgroups the way you have. I shall studiously avoid any posts you make
in the future.
--
Russ Valentine
[MVP-Outlook]
Glow said:
Norton causes the Fax monitor to fail to open, how is that anything
related to a fax driver missing?

I told you what's happening, if you don't understand then it just goes to
show that you truly are a complete twit doesn't it.

LOL I never stated it has worked just once, I actually stated the
opposite but if you had actually read the posts you would have realised
that, similarly with you demanding that I tell you which firewalls are
used on each, 3 TIMES I gave you that info.

fix it your god damn selves you don't have the decency to show any
manners at all, you don't even have the decency to show someone the
courtesy of reading their posts.

Russ Valentine said:
Of course I read your posts. At no point did you provide a clear
description of the problem and the steps that lead up to it. You simply
described it as a "simular" problem to the ones posted earlier in the
thread. The most common reason we've seen the fax service suddenly stop
working is conflicts with Norton Internet Security and many other Norton
products. The second most common is incompatibility with many modems.
That the service worked once in no way eliminates modem conflicts.

Now you tell us you've solved the problem yourself but haven't the
courtesy to post what the solution was. I think we know who's time was
wasted here.
--
Russ Valentine
[MVP-Outlook]
Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to
blame anything from third party software to hardware when it is an
obvious software issue which BTW I have already fixed, without your
help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service
for a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone
to help you. You have provided none of the information that would
permit troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]
I had been using the Modem with Fax on Machine one for 18 mths I had
been using the modem with Fax on machine 2 for 3 weeks, I don't HAVE
to provide you anything.

easy repro the problem. I click on Fax console, and it takes forever
to load and then fails, telling me that the FAX DRIVER IS MISSING! on
BOTH machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
message Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and
then the driver missing put an end to any possibility of using
it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when
a fax failed to be received for the second time I went to check
why, opened the Fax console and started coming up with the same
driver error as initial PC, even after restarting still the
same, I don't want to try to uninstall again in case same thing
happens as with the other

message Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it
has occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the
fax printer driver is missing, I tried uninstalling and
reinstalling the only problem was on this PC it wouldn't
uninstall, the fax printer has been listed as deleting for a
few weeks
I use a sprint panther 56k dialup modem, installed as a
standard 56k modem plug and play.

The other PC is pretty much the same except has 512k ram
using office 2003, trend AV/firewall they are both networked,
I just hooked the modem to the other PC when the fax did the
dandy I have not even dared to try to uninstall it on this PC
until I find a fix for this problem. I have got my printer
set to auto answer any fax calls now until it is resolved
although I prefer to be able to save or email my faxes from
the fax console as it is much quicker than scanning.

message Could you each list more clearly the sequence of events
here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls
are in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major
pain. When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

in message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the
next button there is
a
long time delay and get error message that fax server
could not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard
and the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?
Click to expand...
Click to expand...
Click to expand...
 
Ut oh. I hope you don't need Russ's help in the future with something
else.


Glow said:
Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to blame
anything from third party software to hardware when it is an obvious
software issue which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service for
a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Russ Valentine said:
Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]
Glow said:
I had been using the Modem with Fax on Machine one for 18 mths I had been
using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to
provide you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and then
the driver missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when a
fax failed to be received for the second time I went to check why,
opened the Fax console and started coming up with the same driver
error as initial PC, even after restarting still the same, I don't
want to try to uninstall again in case same thing happens as with
the other

Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and reinstalling
the only problem was on this PC it wouldn't uninstall, the fax
printer has been listed as deleting for a few weeks
I use a sprint panther 56k dialup modem, installed as a standard
56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I prefer
to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls are
in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server could
not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard and
the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?
Click to expand...
Click to expand...
Click to expand...
 
I Sincerely hope no one else does, his eyesight seems to be worse than mine.

Rancy Snyder said:
Ut oh. I hope you don't need Russ's help in the future with something
else.


Glow said:
Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to blame
anything from third party software to hardware when it is an obvious
software issue which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service for
a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Russ Valentine said:
Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]
I had been using the Modem with Fax on Machine one for 18 mths I had
been using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to
provide you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and then
the driver missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when a
fax failed to be received for the second time I went to check
why, opened the Fax console and started coming up with the same
driver error as initial PC, even after restarting still the same,
I don't want to try to uninstall again in case same thing happens
as with the other

message Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and
reinstalling the only problem was on this PC it wouldn't
uninstall, the fax printer has been listed as deleting for a
few weeks
I use a sprint panther 56k dialup modem, installed as a
standard 56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I prefer
to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls
are in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server
could not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard
and the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?
Click to expand...
Click to expand...
Click to expand...
 
And believe me that's REALLY bad!!!!!!!!

Rancy Snyder said:
Ut oh. I hope you don't need Russ's help in the future with something
else.


Glow said:
Troubleshoot the problem? Russ your not troubleshooting anything your
fiddle farting around doing nothing but wasting my time, trying to blame
anything from third party software to hardware when it is an obvious
software issue which BTW I have already fixed, without your help.

Next time I suggest Russ before you respond to peoples post's asking
questions which they have already answered, and questioning hardware
compatibility of a user who has been successfully utilising a service for
a prolonged period of time, that YOU ACTUALLY READ THE POST YOU ARE
RESPONDING TO, rather than wasting their time by asking questions which
have already been answered and making yourself look like nothing other
than a complete TWIT!

Russ Valentine said:
Of course you don't have to provide me anything.
I only told you what you would need to provide if you wanted someone to
help you. You have provided none of the information that would permit
troubleshooting the problem.
--
Russ Valentine
[MVP-Outlook]
I had been using the Modem with Fax on Machine one for 18 mths I had
been using the modem with Fax on machine 2 for 3 weeks, I don't HAVE to
provide you anything.

easy repro the problem. I click on Fax console, and it takes forever to
load and then fails, telling me that the FAX DRIVER IS MISSING! on BOTH
machines
Provide clear steps to repro the problem. Include whether this modem
ever worked correctly with fax on this machine. Include Event Viewer
and exact error messages.
--
Russ Valentine
[MVP-Outlook]
because the modem works fine on other PC's and have problems wether
this modem or others connected or not.
And the reason you know that is...?
--
Russ Valentine
[MVP-Outlook]
using latest drivers, it isn't a problem with the modem.
Is your modem on the Windows XP HCL list and using the latest
drivers?
--
Russ Valentine
[MVP-Outlook]
the first PC, it had been installed before installion of SP2 it
had regularly worked well before the installation, had earlier
much earlier dealt with the problem with Norton, the problems
started shortly after SP2 installed with niggly problems and then
the driver missing put an end to any possibility of using it.

Second PC installed after SP2 (the PC was received with SP2
already installed.) had problems installing fax, but eventually
managed too, worked for just over 3 weeks, then yesterday when a
fax failed to be received for the second time I went to check
why, opened the Fax console and started coming up with the same
driver error as initial PC, even after restarting still the same,
I don't want to try to uninstall again in case same thing happens
as with the other

message Norton products routinely disable Windows XP Fax.
--
Russ Valentine
[MVP-Outlook]
Ok well I have simular happening (problems with fax console
earlier but this is the current situation closing down and
restarting fax or reinstalling had always fixed before), it has
occurred on 2 PC's one is a pent 4 2.4 GHz 256k ram
running office xp, on XP SP2, using Norton internet security,
the error is when I try to open fax console it tells me the fax
printer driver is missing, I tried uninstalling and
reinstalling the only problem was on this PC it wouldn't
uninstall, the fax printer has been listed as deleting for a
few weeks
I use a sprint panther 56k dialup modem, installed as a
standard 56k modem plug and play.

The other PC is pretty much the same except has 512k ram using
office 2003, trend AV/firewall they are both networked, I just
hooked the modem to the other PC when the fax did the dandy I
have not even dared to try to uninstall it on this PC until I
find a fix for this problem. I have got my printer set to auto
answer any fax calls now until it is resolved although I prefer
to be able to save or email my faxes from the fax console as it
is much quicker than scanning.

message Could you each list more clearly the sequence of events here?
Include whether fax was installed before or after SP2. If
before, did it work consistently before SP2? What firewalls
are in place? Did the installation of SP2 start the problem?
--
Russ Valentine
[MVP-Outlook]
message
Same problem here. I have uninstalled and re-installed fax
service and it
didn't do any good. I also have SP2 on XP, Word, and
Ad-aware.

I sure wish someone would figure out what is causing this
problem.

:

I have the same problem. The fax service just goes away
mysteriously
sometimes. The only fix I can find is to uninstall and
reinstall fax
services from the windows components which is a major pain.
When I
reinstall it works fine for a while and then within a few
days, I start
getting error messages when I try to fax or access the fax
console, like
"all fax printers are inaccessable." I have SP2 on XP and
using MS Word. I
also am running Ad-aware and Spybot and wonder if one of
those applications
may be some how causing the problem.

Laurie

message
Windows XP SP2 and office 2000.
When using the send fax wizard (i.e select fax as
peripheral to print to)
the send fax wizard screen appears. If I click on the next
button there is
a
long time delay and get error message that fax server
could not retrieve
information. Fax is installed correctly, modem installed
correctly,
appears
to be a communication issue between the send fax wizard
and the address
book
which should load on the next screen. Have several pc's
suffering from
this
issue. One pc has this issue permanently, others have
suffer
intermittently.
All systems worked with fax flawlessly until around time
SP2 was
available.
Not sure if issue arisen through sp2 installation or if
prior to SP2
through
automatic update.

Has anyone a solution for this issue?
Click to expand...
Click to expand...
Click to expand...
 
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