Windows XP OEM

  • Thread starter Thread starter Dawn
  • Start date Start date
D

Dawn

Have a computer purchased 11/2001. The capacitors on the
MB blew ruining the board. I called the manufacturer and
was told that the warranty was out, too bad. So, I bought
a new MB and put it in, now the OEM won't let me install.
Called the manuf. back and they are telling me that the
copy of XP is BIOS specific per their licensing agreement
with MS and that I should go buy a retail copy of XP. Or,
I could buy another MB from them. MS won't even talk to
me. Any suggestions?
 
Buy another motherboard from the manufacturer, or get a retail copy of XP.
You don't have any other choice.
 
Why would you post a reply that is so sarcastic and
unhelpful? I believe that I stated those two choices in
me original post. I'm trying to avoid spending even more
money on a computer that is less than 2 years old. Right
now, it's collecting dust. No OS.
 
Greetings --

Either get the replacement motherboard from the PC's manufacturer,
or buy a retail copy of the OS.

Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
Why do you think that Microsoft should talk to you.

Everything you've got is OEM. They're responsible for it. Your mistake was
buying a motherboard from someone else. Now you have to deal with it by
purchasing Windows XP retail, OR, return the new motherboard and purchase a
replacement from the OEM.

No other way. Sorry!
 
Your choices are to buy a retail OS or another non-BIOS
locked OEM OS from a Microsoft distributor. But to install
any "new" OEM will require that you format your C: drive
because an OEM OS CD does not have the ability to upgrade.

It is one of the pitfalls of buying a computer with the big
manufacturers OEM OS installed, they often leave Windows
drivers and other component out, add stuff of their own
(which may or may not be desired by the user) and they BIOS
lock so you're stuck with them.

You can learn LINUX and get that for free or low cost. Do
you have a few months to learn how to use it.


| Why would you post a reply that is so sarcastic and
| unhelpful? I believe that I stated those two choices in
| me original post. I'm trying to avoid spending even more
| money on a computer that is less than 2 years old. Right
| now, it's collecting dust. No OS.
| >-----Original Message-----
| >Buy another motherboard from the manufacturer, or get a
| retail copy of XP.
| >You don't have any other choice.
| >
| >--
| >Doug Knox, MS-MVP Windows XP/ Windows Smart Display
| >Win 95/98/Me/XP Tweaks and Fixes
| >http://www.dougknox.com
| >--------------------------------
| >Associate Expert
| >ExpertZone -
http://www.microsoft.com/windowsxp/expertzone
| >--------------------------------
| >Please reply only to the newsgroup so all may benefit.
| >Unsolicited e-mail is not answered.
| >
| >| >> Have a computer purchased 11/2001. The capacitors on
| the
| >> MB blew ruining the board. I called the manufacturer
| and
| >> was told that the warranty was out, too bad. So, I
| bought
| >> a new MB and put it in, now the OEM won't let me
| install.
| >> Called the manuf. back and they are telling me that the
| >> copy of XP is BIOS specific per their licensing
| agreement
| >> with MS and that I should go buy a retail copy of XP.
| Or,
| >> I could buy another MB from them. MS won't even talk
to
| >> me. Any suggestions?
| >
| >
| >.
| >
 
Why am I upset? When the MB first went out and I called
the manuf, the choice of getting parts from them was never
offered. I was told that the warranty was out and that
they could not help me with parts. They could only give
me email support. So, I made the "mistake" of buying a
motherboard and putting it in myself. My other mistake
was thinking that I had purchased a copy of Windows XP
when I purchased my computer. No one educates people
about things like OEMs when they are buying computers.
Microsoft included. When I was buying my computer, I had
a choice of operating systems. I went to Microsoft's
website to get "informed". Nowhere did I see a warning
that if something were to go wrong they would not help
with my copy of their software if I had not purchased from
them. So, I realise now thanks to all of your helpful
responses when you purchase a computer you are NOT
purchasing a copy of windows.
 
-----Original Message-----
Why am I upset? When the MB first went out and I called
the manuf, the choice of getting parts from them was never
offered. I was told that the warranty was out and that
they could not help me with parts. They could only give
me email support. So, I made the "mistake" of buying a
motherboard and putting it in myself. My other mistake
was thinking that I had purchased a copy of Windows XP
when I purchased my computer. No one educates people
about things like OEMs when they are buying computers.
Microsoft included. When I was buying my computer, I had
a choice of operating systems. I went to Microsoft's
website to get "informed". Nowhere did I see a warning
that if something were to go wrong they would not help
with my copy of their software if I had not purchased from
them. So, I realise now thanks to all of your helpful
responses when you purchase a computer you are NOT
purchasing a copy of windows. it.
Your mistake was XP.
.
Well said Dawn. When buying a computer, it's not what
Click to expand...
they say but what they do'nt say to the vast majority of
the consuming public who do not have a clue. Being a
newbie or even somewhat more computer savvy does not
protect us from those who would take advantage. And
PLEASE dont give me that BS about taking classes,going to
school and getting a computer science degree,just to use
one of these damn contraptions to try and not fall so far
behind ones peers.Sure,it's in the small print! But I
can't see the small print with my tri-focals.I can barely
see the computer screen . So, all you techie know it alls
out there be a little less judgmental about what you pile
on a poor ignorant slob like me and millions of others
that are just trying to catch up and are hanging on by
our fingernails.
Again Dawn, WELL SAID!!!!!!!!!!!!!
 
-----Original Message-----
Why am I upset? When the MB first went out and I called
the manuf, the choice of getting parts from them was never
offered. I was told that the warranty was out and that
they could not help me with parts. They could only give
me email support. So, I made the "mistake" of buying a
motherboard and putting it in myself. My other mistake
was thinking that I had purchased a copy of Windows XP
when I purchased my computer. No one educates people
about things like OEMs when they are buying computers.
Microsoft included. When I was buying my computer, I had
a choice of operating systems. I went to Microsoft's
website to get "informed". Nowhere did I see a warning
that if something were to go wrong they would not help
with my copy of their software if I had not purchased from
them. So, I realise now thanks to all of your helpful
responses when you purchase a computer you are NOT
purchasing a copy of windows. it.
Your mistake was XP.
.
By the way,can anybody there spell LEGAL LOOPHOLE?????
Click to expand...
 
Why would you post a reply that is so sarcastic and
unhelpful? I believe that I stated those two choices in
me original post. I'm trying to avoid spending even more
money on a computer that is less than 2 years old. Right
now, it's collecting dust. No OS.
Click to expand...


I don't read Doug's reply as being sarcastic or unhelpful at all.
You may want to have another choice besides the two you stated,
but there isn't one. Doug confirmed that for you.

We all understand that you're trying not to spend more money, but
sometimes (like now) that's your only choice.

--
Ken Blake
Please reply to the newsgroup


 
If you buy a Ford that has a Motorola radio, where do you go for service on
the radio? Ford, of course. That's where you bought the product!
 
Don,

This is not a legal loophole. Its a part of the agreement that the vendor's
sign on to when they get MS operating systems at much lower than retail
cost. OEM versions are cheaper because the vendor has agreed to support the
product (since they have some license to modify the operating system,
install non-certified proprietary drivers and other software that may or may
not work well with the OS, Microsoft surely couldn't be expected to keep up
with all of the possible combinations of hardware and software).

Even those who sell the OEM copies via the web, are legally bound to support
the product they sold. There are recourses, but I doubt they'd be worth
the time or effort.

Don't blame MS because her computer manufacturer didn't clearly state that
MS wouldn't support her OS for free. Blame the manufacturer for not
including a big, impossible to miss notice to that fact. Blame the store or
company that sold her the computer for not telling her.
 
Greetings --

Probably. Most modern cars have stereos the are locked to the
specific car they're sold with. It's advertised as an anti-theft
feature. I know that that's been the case of all of the late model
cars I've looked at, starting as far back as '99.

Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
Bruce Chambers said:
Probably. Most modern cars have stereos the are locked to
the specific car they're sold with. It's advertised as an
anti-theft feature. I know that that's been the case of all of
the late model cars I've looked at, starting as far back as '99.
Click to expand...

The end is nigh. ...uhm, I meant: Can't I please decide on my own
what I do with the stuff I buy? Including letting other people steal
it, if I so choose?

*sigh*,
~Ally (doesn't have a car anyway)
 
Greetings --

You are entitled to be disappointed in the quality of support
you've received from the PC's manufacturer, yes. The PC's
manufacturer told you that you couldn't get a free replacement
motherboard because your warranty had expired. They certainly could
have done a little better here, by offering alternatives. But you're
not entirely blameless. But did _you_ ask if a replacement could be
purchased from them? How much hand-holding and coddling do you need?

For generations, the simple rule has been "Buyer Beware." This
applies to computers just as much as it does to any other product or
service. People aren't really scolding you, but you do deserve it, to
a certain extant. You consciously chose to purchase that specific
computer from that specific manufacturer with that OEM licensed
software and that specific warranty, and now you're whining because
_you_ didn't "read the fine print." Adults accept responsibility for
the consequences of their actions and decisions, good _and_ bad.


Bruce Chambers

--
Help us help you:



You can have peace. Or you can have freedom. Don't ever count on
having both at once. -- RAH
 
-----Original Message-----
Don,

This is not a legal loophole. Its a part of the agreement that the vendor's
sign on to when they get MS operating systems at much lower than retail
cost. OEM versions are cheaper because the vendor has agreed to support the
product (since they have some license to modify the operating system,
install non-certified proprietary drivers and other software that may or may
not work well with the OS, Microsoft surely couldn't be expected to keep up
with all of the possible combinations of hardware and software).

Even those who sell the OEM copies via the web, are legally bound to support
the product they sold. There are recourses, but I doubt they'd be worth
the time or effort.

Don't blame MS because her computer manufacturer didn't clearly state that
MS wouldn't support her OS for free. Blame the manufacturer for not
including a big, impossible to miss notice to that fact. Blame the store or
company that sold her the computer for not telling her.






.
Yes,Convenient is'nt? For everyone except the consumer
Click to expand...
who takes it where the sun does'nt shine from all the
afore mentioned. No matter what the problem if any one of
those entities decides to tell the consumer to take a
hike it's tough patooties for him/her/them/whoever-----
unless they file a class action suit that would be
settled about the time all our great,great grandchildren
are on welfare/social security. Okay, the big boys do
have to protect themselves.Thats a given. But when does
the guy that bought, or rather assumed he bought
something get contracts in a language the normal joe can
understand, if he can read the "small print" ?
Oh,I know.Tough patooties. And whats all that crap about
reading and understanding this or that or whatever.
Nobody does and you know it,except when some smart---
calls it to their attention and says they're a dumb---
for not taking the time to hire a lawyer to explain the
money he paid for something he thinks he owns--Yadda
yadda,yadda. By the way,Did you ever buy a lemon
automobile? Tough patooties there too. So,why did'nt you
read the fine print? It's a no win situation, and so is
this.
 
Dawn you can be disappointed but the facts as you've explained them are
1) you bought a computer with a BIOS locked OEM version of Windows XP. No
one told you about OEM versions but that doesn't make it Microsoft's fault.
In fact it is not even the salesperson's responsibility to tell. Buyer
Beware.
2) the warranty expired on your motherboard. Warranties expire. Were you
offered an extended warranty plan and didn't take it?
3) you decided to purchase a third party motherboard and install it.
Microsoft did not tell you to do that nor did the original supplier of the
computer. It was your choice.

To use your car analogy. Lets say you purchase a Ford product. The Warranty
expires. The motor blows. You purchase a Chrysler motor. It doesn't fit. Who
is to blame? Ford, Chrysler or ................?
 
I won't disagree, Don. The EULA needs to be more prominent and easier for
the average person to read.
 
No you can't always decide what you want to do with what you purchase. I
purchased my house. If I decide I want to add a room I must get a building
permit from the City first. I buy a car. I decide to leave it unlocked,
running with the keys in the ignition. Someone steals it. In my town you are
fined for leaving an unlocked running car with the keys in the ignition. My
car right?, My house right? I hardly think so. For some convoluted reason we
think that we have full and total rights to something because we paid cash
for it.

Human vanity. The earth was here a billion years before we walked the planet
and it will be here a billion years after all of us are dead and we think we
*own* the parcel of land we sit on. We own nothing.
 
Buy the retail version. With OEM-assembled computers and OEM installed
operating systems you have no freedom of hardware choices.
 
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