Windows Picture and Fax Viewer problem

  • Thread starter Thread starter Paula
  • Start date Start date
John Inzer said:
===================================
Once again...the unwanted images are in your

C:\Documents and Settings\>username<\
Local Settings\Temporary Internet Files

If you cannot find the folder it may be hidden...
open any folder and go to...Tools / Folder Options /
View tab...Tick..."Show Hidden Files and Folders" /
Apply / OK. Now try again to find the folder.

More info:

(260897) How to Delete the Contents of the
Temporary Internet Files Folder
http://support.microsoft.com/?kbid=260897


--

John Inzer
MS Picture It! -
Digital Image MVP

Digital Image
Highlights and FAQs
http://support.microsoft.com/ph/695

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
Click to expand...

Like John said,
What you describe are clearly images in your temp internet folder.
These folders are not as easy to empty as all that: a quick press of the
empty button shows me that various icons stay put regardless, in my own TIF
for example. And there are hidden folders such as the various 'contIE5' s
that can be stubborn!
Do read the advice at John's links thoroughly, and do follow up his
suggestion of getting: CCleaner
http://www.ccleaner.com/
This gives you many more options and is very handy for keeping your system
regularly cleaned.

If the worst comes to the worst, I suppose you could create a new TIF and
delete the old one entirely.

I suppose it is also possible that you have received a mail which has
deliberately set out to make these items difficult to remove, and
immediately replaces them. You may find that scanning for spyware with
spybot, adaware or avg might help weed these out (but I am not very up on
how these pests operate. Aumha forum is good for help in that department.)
 
spamlet said:
Like John said,
What you describe are clearly images in your temp internet folder.
These folders are not as easy to empty as all that: a quick press of the
empty button shows me that various icons stay put regardless, in my own
TIF for example. And there are hidden folders such as the various
'contIE5' s that can be stubborn!
Do read the advice at John's links thoroughly, and do follow up his
suggestion of getting: CCleaner
http://www.ccleaner.com/
This gives you many more options and is very handy for keeping your system
regularly cleaned.

If the worst comes to the worst, I suppose you could create a new TIF and
delete the old one entirely.

I suppose it is also possible that you have received a mail which has
deliberately set out to make these items difficult to remove, and
immediately replaces them. You may find that scanning for spyware with
spybot, adaware or avg might help weed these out (but I am not very up on
how these pests operate. Aumha forum is good for help in that
department.)
Click to expand...
A quick googling reveals even google itself has banned incredimail:
http://thundercloud.net/infoave/answers/2008/incredimail-banned-by-google.htm

It seems they are notorious for spyware and your pc is probably contacting
them and downloading stuff as 'updates' every time you turn it on.
There is good advice on trying to root out the crap from your registry here:
http://en.allexperts.com/q/Computer-Security-Viruses-1737/Incredimail-1.htm

There is plenty more to read about what incredimail does to those who
receive messages from it out there but these two links will get you started.

S
 
Paula said:
And one more time - I -did- deletion of temp files as shown in the
link from microsoft. I clicked the box to delete offline stuff. I
then sent an email with a pictur attached that I have not opened for
4 years. Crap pics are still attached.

I went to local settings/user/tempfiles (with hidden files shown) and
manually deleted all temp and temporary files. Repeated email to
self - pics still there.

Really, I am familiar with the deletion of temp file procedure and
have done it MANY times with the same result.

I also did the reinstall of dll as suggested. Same result.
Click to expand...
=====================================
I'm sorry but I'm still not convinced that you have
deleted all of your Temporary Internet Files. Try
the following steps:

Right click your Start button and from the menu...
choose...Explore.

This will open your Start Menu screen...

In the Folders pane on the left...go to....
Documents and Settings/>user name<(Example:
In My System...the user name is...John Inzer)/
Local Settings/ Temporary Internet Files...

Open the "Temporary Internet Files" folder and
delete everything in it.

Here's another possible way to open the
Temporary Internet Files folder.

Go to...Start / Run...type or Copy/Paste the following:

%USERPROFILE%\Local Settings\Temporary Internet Files

Press Enter...

Your Temporary Internet Files folder should open...

Delete *everything* in the folder...

--

John Inzer
Digital Media MVP

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
OK, convinced or not, I just followed your instructions - again, I might
add - sent another email to myself with an attached pic, and the crap stuff
is stillthere. Process: when I got to my user name, clicked on temporary
internet files, I did 'edit,select all', then hit delete. I then reopened
the temporary internet file folder and it was blank. To me, this means all
files in that folder have been deleted. If this is not the case, there must
be a step somewhere I am missing!

Seems to me, and I am not as informed as most of you are here, that if the
files were in the temp folder, and I opened an attached pic with any other
photo program, this crap stuff would be there as well. It only comes up
with the w p&f viewer. That any file in the temp folder, should be seen in
the thumbprint view, and I would see this stuff.

But to reiterate - there are no files left in my temporary folder under my
user name, in local settings, under documents/settings.
 
Paula,

This might be a case of the blind leading the blind but I have suggestion.

By the way, I believe you when you say your Temp Internet Files directory
(Folder) is empty. All that means is that they must be some other strange
place. The trick is to find that strange place.

Can you see the exact filename of the unwanted photos? If so, do a
Start/Search and find any files with that name and then try to see what
folder they are in. I believe you can delete them right from the Search
Results.

Keep plugging away at it and I am sure you will succeed.

Tom
 
Paula said:
OK, convinced or not, I just followed your instructions - again, I
might add - sent another email to myself with an attached pic, and
the crap stuff is stillthere. Process: when I got to my user name,
clicked on temporary internet files, I did 'edit,select all', then
hit delete. I then reopened the temporary internet file folder and
it was blank. To me, this means all files in that folder have been
deleted. If this is not the case, there must be a step somewhere I
am missing!
Seems to me, and I am not as informed as most of you are here, that
if the files were in the temp folder, and I opened an attached pic
with any other photo program, this crap stuff would be there as well.
It only comes up with the w p&f viewer. That any file in the temp
folder, should be seen in the thumbprint view, and I would see this
stuff.
But to reiterate - there are no files left in my temporary folder
under my user name, in local settings, under documents/settings.
Click to expand...
=======================================
OK....I'm nuts!!! But just for fun...one more time...try the following:

Go to...Start / Run...type or Copy/Paste the following:

%USERPROFILE%\Local Settings\Temporary Internet Files

Press Enter...

Your Temporary Internet Files folder should open...

Delete *everything* in the folder...

--

John Inzer
Digital Media MVP

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
John Inzer said:
=======================================
OK....I'm nuts!!! But just for fun...one more time...try the following:

Go to...Start / Run...type or Copy/Paste the following:

%USERPROFILE%\Local Settings\Temporary Internet Files

Press Enter...

Your Temporary Internet Files folder should open...

Delete *everything* in the folder...

--

John Inzer
Digital Media MVP

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
Click to expand...

Have you checked my 16:50 note about incredimail's spyware habits?
Looks like the likely cause to me.

S
 
OK, just did as suggested. I copied /pasted the info you provided. And
just as before, opened temp int file folder, selected all, and deleted.
Nothing left in folder.

Sent email with attach. as before. STILL THERE!!!!

If you think you are nuts, I'll see you nuts and go straight to crazy.

I also went to the link to adaware that spamlet suggested. I downloaded
(after removing the old version of adaware) the current adaware, set
settings as sugested and ran it. It found 2 items (index.dat revsci.net
NETSEGS_KOSSHO/ and Index.dat revsci.net NETIDOI/) I removed both of them
and stillhave the same situation.

I did a system scan for incredimail including hidden files and syst files -
no hits.

I did download ccleaner and ran it, but was a little intimidated at the
stuff that came up. I am afraid of removing stuff I shouldn't.
 
Hi Paula,

Sorry to hear you still have not got to the bottom of this.

Yes CCleaner can appear a little intimidating, but on the other hand it is
also encouraging to hear that it did find a lot of 'crap' on your system -
as it does for just about all of us. I have not personally had any problems
with allowing it to remove everything it wants, but I can appreciate that
you want to be careful. It also has, as does spybot, a range of other
tools, for checking your system in a number of ways.

You may be getting to the stage where you need to consult the real spyware
sleuths, who can give you a step by step procedure for cleaning and a for
sending them a report to analyse after you have done so. Try explaining
your problem, and all that you have tried to rectify it so far here (they
may indeed already have threads dealing with similar cases to your own):

http://forum.aumha.org/viewforum.php?f=30

Good luck,

S
 
Paula said:
OK, just did as suggested. I copied /pasted the info you provided. And
just as before, opened temp int file folder, selected all, and
deleted. Nothing left in folder.

Sent email with attach. as before. STILL THERE!!!!

If you think you are nuts, I'll see you nuts and go straight to crazy.

I also went to the link to adaware that spamlet suggested. I
downloaded (after removing the old version of adaware) the current
adaware, set settings as sugested and ran it. It found 2 items
(index.dat revsci.net NETSEGS_KOSSHO/ and Index.dat revsci.net
NETIDOI/) I removed both of them and stillhave the same situation.

I did a system scan for incredimail including hidden files and syst
files - no hits.

I did download ccleaner and ran it, but was a little intimidated at
the stuff that came up. I am afraid of removing stuff I shouldn't.
Click to expand...
===============================================
Well...no one can say you did not give it your best
effort. I'm sorry that you have had no results.

As for CCleaner...I cannot guarantee the result if
you allow it to clean your system but I use it every
day and have never had a problem with it.

I hope you find a solution to this perplexing dilemma.

--

John Inzer
Digital Media MVP

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
Paula said:
Thanks for everyone's help. If I find these files I'll let you know.
Click to expand...

Hi Paula,

After reading through the posts, I wasn't sure if my problem was the same as
yours, but it's been annpoying me for months too. My problem has been that
everytime I open an attached picture, you can always scroll the picture
viewer to the next image. it was this next image that i haven't found a way
to get off my computer, regardless of how every many times I've cleared my
temporary internet files.

So today I tried the following:

in picture and fax viewer, i right clicked on the image, copied the
location, and paste that directly into my windows explorer. this led me to a
folder i cannot find in any other method. found the offending files i wanted
removed, deleted them, and hooray... there gone now.

the address for my images were:

C:\Documents and Settings\user j\Local Settings\Temporary Internet
Files\OLK545

but it may be different as i tried it on my other comp and the number of the
OLK file was different.

hope it helps you.
 
afro_jma said:
Hi Paula,

After reading through the posts, I wasn't sure if my problem was the same
as
yours, but it's been annpoying me for months too. My problem has been that
everytime I open an attached picture, you can always scroll the picture
viewer to the next image. it was this next image that i haven't found a
way
to get off my computer, regardless of how every many times I've cleared my
temporary internet files.

So today I tried the following:

in picture and fax viewer, i right clicked on the image, copied the
location, and paste that directly into my windows explorer. this led me to
a
folder i cannot find in any other method. found the offending files i
wanted
removed, deleted them, and hooray... there gone now.

the address for my images were:

C:\Documents and Settings\user j\Local Settings\Temporary Internet
Files\OLK545

but it may be different as i tried it on my other comp and the number of
the
OLK file was different.

hope it helps you.
Click to expand...

All those sub-folders of the temp internet files folder should be cleaned
out when you use a decent cleaner like CCleaner, or follow the various
instructions for thorough cleaning of the folders given during the thread.
But yours, is a handy suggestion as to how to locate the files.

I wonder how Paula got on in the end?

S
 
I was viewing some jpgs that had been sent to me and when these tiresome
pics came up yet again! decided to try hitting the delete button. Guess
what! They went to the recycle bin. I then went to the r.b. and looked at
where they had been stored. Everyone was right - temp files/OLK53. I was
never able to find OLK53 when searching tho. Anyway, for the time being, I
can open the jpgs with XP p&f viewer, and the crap is gone!!!!

What a simple solution. Too bad I didn't think of it months ago.

Thanks, again, to all who helped.

Paula
 
Paula said:
I was viewing some jpgs that had been sent to me and when these
tiresome pics came up yet again! decided to try hitting the delete
button. Guess what! They went to the recycle bin. I then went to
the r.b. and looked at where they had been stored. Everyone was
right - temp files/OLK53. I was never able to find OLK53 when
searching tho. Anyway, for the time being, I can open the jpgs with
XP p&f viewer, and the crap is gone!!!!
What a simple solution. Too bad I didn't think of it months ago.

Thanks, again, to all who helped.

Paula
Click to expand...
==================================
I'm happy to know you discovered a solution.

Thanks for the feedback.

--

John Inzer
Digital Media MVP

Notice
This is not tech support
I am a volunteer

Solutions that work for
me may not work for you

Proceed at your own risk
 
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