Windows Mail could not be started

  • Thread starter Thread starter Betsy
  • Start date Start date
Yes, but you were much more professional about it than some others I've seen.
So I still think it is worth commending you for that.

Denise :)
 
You did not answer my question "where?".

I realize that you understand that the experts in this newsgroup are not
Microsoft employees or representatives, but some people actually believe
that they are. I have no way of knowing who the "Microsoft people" actually
are that you speak about. There are problems that I agree Microsoft can be
blamed for but there is also ample reason to blame AV software such as
Symantec for problems. To the extent that a third-party software vendor does
not adequately emphasize quality and convenience, it is totally unrealistic
for a Windows Update to fix the problem.

Well, we have reached the point where we are not likely to accomplish
anything except repeat ourselves so I will likely not add to this discussion
after this.
 
Mostly I searched Microsoft and its various sites. Though I did do a couple
of wider searches. I didn't keep records or names, though I recall seeing
some identifications that indicated some people were with Microsoft. Perhaps
my impressions were wrong, or others might come to a different conclusion
than I did.
 
Thank you.

I am interested in knowing if Microsoft personnel are responsible for "nasty
comments". It does not matter in the sense that there is nothing to do about
it, but I am interested in knowing. For the moment, we will just leave this
as an outstanding question. It is not directly relevant to Windows Mail so I
am happy to leave this as unknown.
 
Well, I'm not sure how much I'm blaming Microsoft. So far as I can tell, it
was the Windows Update which caused the actual problem. Windows Mail was
working fine before that. And it was only after the Update that Windows Mail
stopped working.
And I have no idea why System Restore didn't work. Or why 'uninstalling'
didn't work. And though I think it is unlikely that only our computer was
affected, I didn't see anything in Windows Update about fixing the problem.
All of that is Microsoft. So I guess there's no way to do anything but blame
Microsoft. How much of it was avoidable? Or could have been more easily
fixed? I don't know.

As for anti-virus programs --- which in this case might have had nothing at
all to do with the problems --- I'm not that impressed with the results of
them so far. Once a virus managed to successfully attack our Norton expiry
date, and we couldn't get Norton to do anything about that. Another time I
found viruses would avoid the virus scanning by just jumping back to files
that had already been scanned. So, all in all, I'm NOT that impressed with
Norton. I'm also suspicious about how often Norton claims these computers
are being attacked and defended. It seems to happen an awful lot, but maybe
that's real ... I have no way of knowing.

Still viruses ARE plentiful enough that I don't think advising people to
uninstall their anti-virus program --- and I've seen that advice given on
occasion --- is very helpful.
Maybe Norton is a major culprit. But I don't know why Microsoft can't
address the false "out of memory or disk full" errors, or the "MSOE.DLL won't
initialize errors". They aren't new problems, since some of the messages I
saw about them date back to at least 2007.

Still I should note that SFC.EXE, which seems to have solved the problem,
did come from Microsoft.

Thanks again to everyone.

Denise
 
You can't automatically conclude that an update installed by Windows Update
caused a problem. It is entirely possible that an update causes a problem
with other software such as an AV system.

I agree that advice to uninstall AV software is potentially dangerous. It
would be relatively safe if it was done only when disconnected from the
internet and if AV software (the same that was removed or something else)
could be installed without connection to the internet, but as far as I know
the advice to remove AV software does not include instructions such as that.
 
Gary VanderMolen said:
Thanks for reporting back. Windows file corruption is somewhat unusual,
so we don't suggest using sfc.exe for a first go-around.

From years of experience with its problems, most tech guys like myself
tend to recommend not using Norton security products with Microsoft
mail programs.
Click to expand...
 
Gary VanderMolen said:
Thanks for reporting back. Windows file corruption is somewhat unusual,
so we don't suggest using sfc.exe for a first go-around.

From years of experience with its problems, most tech guys like myself
tend to recommend not using Norton security products with Microsoft
mail programs.
Click to expand...
 
Gary,

Same problem as others,
Windows Live Mail could not be started 0x80041161

I removed all antivirus (had NOD32, now nothing).
I uninstalled, rebooted and re-downloaded and reinstalled Windows Live from
http://download.live.com/wlmail

My only email now is via browser.

What do you suggest now?

thanks,
Dick
 
Looks like you can rule out your antivirus as the cause of this problem.
I'm fresh out of ideas. Perhaps one of the other responders can
suggest something.
 
MITCHELL38, I don't see a problem description from you in this thread.
Unless you describe your issue in detail, and include a copy of any
error message you get, we can't help you.
 
Betsy said:
Unlike others who get the message: Windows Mail could not be started.
Initialize junk filtering. Your computer may be out of memory or your disk is
full (0x80004005)
I am not using McAfee, I'm using Norton. Been using Vista for a couple of
years, know my disk is not full, know I'm not out of memory and am baffled!!
Any ideas?
Click to expand...
 
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