screwing up transport to and from the airport, unprofessional service, miles away from airport, keeping us waiting for 40 minutes, hard to find, tatty premises are but a few points that spring to mind.
Even read online some bloke had his parking change stolen from a closed compartment while his car was there!
added: Holiday was AWESOME thanksyou - did loads! I can now say i have **Driven a 1944 amphibious world war two transport vehicle (DUCW)** in Boston!! It was sweet, i have the photo somewhere...