I spent two hours on the phone, including hold times, with Microsoft
while
they transferred me to different departments. PC Safety says its a
business
problem since it involves RDP. Business support says its a PC Safety
problem since it involves an update. Then we got disconnected when a
guy's
headsets failed. I can't try again until tomorrow. I am not a happy
guy.
I'll post an update when I learn something.
You said you had a case open right? If not ping me and I'll get you
one.
Can you let me know what they say?
David Dickinson wrote:
I had considered display driver problems, but that's not it. With
969947
installed, the machine freezes during RDP logon. Without 969947, the
machine works fine. There are absolutely not messages in the event
log
relating to this issue. The security log doesn't even show the normal
logon attempt messages. As soon as I enter the password to logon in a
remote desktop session, the machine freezes.
Recently I had an issue post .net patch that I could not RDP. It was
due to the monitor card software interaction with 951847.
Look in your event log on the workstations and see if you are getting
that error.
After the install of KB951847 (.net family) I found I could not rdp
into
a XP workstation. Updating the driver didn't work but putting in the
registry key did:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session
Manager\Memory Management]
"SessionImageSize"=dword:00000020
Brad Rutkowski's Blog : \SystemRoot\System32\RDPDD.dll failed to
load:
http://blogs.technet.com/brad_rutko...emroot-system32-rdpdd-dll-failed-to-load.aspx
David Dickinson wrote:
I have two XP Pro SP3 test machines. One has the problem, the other
doesn't. I haven't been able to isolate the cause yet. The
machines
have significant differences in their configurations, so it will
take
some time.
Second machine tested. Can't repro on second box.
Susan Bradley wrote:
Not repro-ing that here.
XP sp3
tommydokc wrote:
we're having the exact same problems here on several machines.
I've
had to boot to safe mode to get it uninstalled then everything is
back to normal. I would advise to disable the download of that
update at this point.
:
I tested KB969947 on a Windows XP Professional SP3 machine that
is
reserved for testing. After installing that update, I could not
log on to it in a Remote Desktop session. In fact, the machine
had
frozen and could not even be accessed with its keyboard or
mouse,
and the hard drive light flashed in a repeating pattern over
several minutes. However, after restarting the machine, I could
log
on to it locally. After uninstalling that update, RDP sessions
were
successful. I reinstalled it and tested again, and RDP sessions
failed. After uninstalling, they worked.
Test this update thoroughly before deploying it! I've notified
Microsoft about the issue, but the help that is available at
this
time told me that Microsoft Enterprise will have to deal with
it,
and I have to wait until normal business hours tomorrow to
contact
them.
I haven't yet tested this update on other versions of Windows,
but
I hope no adminstrators have large networks using automatic
updates. I'm just hoping that this isn't the disaster that it
could
be.
David Dickinson
eveningstar at mvps dot org
NOTE: This message has been cross-posted to
microsoft.public.windowsupdate, microsoft.public.security,
microsoft.public.microsoft_update_catalog, and
microsoft.public.windowsxp.security_admin.
.
