Hi Bill, Dave M and Pen:
Big thanks to all for your patience and contribution!
1) I finally was able to "rollback to default" using the prescribed
commands CD C:\program files\Windows Defender
mpcmdrun -RemoveDefinitions and
mpcmdrun -RemoveDefinitions -All.
2) After rebooting, the W/F icon with exclamation mark appeared in the
taskbar. Opened W/F and it indicated that "Your definitions haven't been
updated in 176 days..."
Clicked onto Check Now button - W/F connected to the internet - message
appeared "Windows Defender was unable to complete the update:
0x80070663..." The color of the W/F icon in the taskbar turned "red".
3) Closed and reopened W/F. The W/F icon in the taskbar was "check
marked". The message with respect to the definitions update has
disappeared and replaced with "You computer is running normal".
I manually checked for updates - W/F connected to the internet followed
by the message "Windows Defender was unable to complete..."
Regards,
Kayman.
Dave M is right--you have a typo in the command at the command-line
prompt--try cut and pasting from either his post or mine. Cut and
paste works even in a command-line window.
--
Thanks Bill.
1) I was able to download "
mpas-fe_86a9c41e57ee5cf43fed440ee96ac7af7842fb89.exe " and saved the
file to my desktop.
2) Then I clicked Start==>Run and typed in "cmd" without the quotation
marks and hit Enter.
A window popped-up named: C:\WINDOWS\system32\cmd.exe . In this
window, the following text is displayed:
Microsoft Windows XP [Version 5.12600]
<C> Copyright 1985-2001 Microsoft Corp.
C:\Documents and Settings\Pattaya2005>
3) I then entered: C:\program files\Windows Defender. The following
text was displayed: 'C:\program' is not recognized as an internal or
external command, operable program or batch file.
C:\Documents and Settings\Pattaya2005>
---------------------------------------------------------
I am certain that Windows Defender was installed to a standard
location - I don't even know what a non-standard location is. The
first time W/F was downloaded automatically when updating/upgrading
MSAS. Because of the recent update problem of W/F, I uninstalled and
re-installed "normally".
Obviously, I never got to #4) and am at a total loss! Wouldn't it be
better to uninstall this application again and if so is there a way to
uninstall **completely** so no *reminder* could interfere when
re-installing W/D (Beta2)?
Regards,
Kayman.
message
Sorry--let me lay that out more clearly.
1) Download via this url, and save to the desktop:
http://www.download.windowsupdate.c..._86a9c41e57ee5cf43fed440ee96ac7af7842fb89.exe
2) Start, run, type in "cmd" without the quotes, and hit enter.
3) c: <enter> (or whatever drive letter Windows is installed on)
4) cd \program files\windows defender
(note that it is possible for Windows Defender to have been installed
on any available drive letter, so if you've used a non-standard
location, you'd need to adjust for this)
At this point, you should be at a cmd prompt looking something like:
c:\program files\windows defender>
Thats where you can type the mpcmdrun commands.
--
Sorry Bill,
Don't understand your instructions at all as I am not fluent in
computer lingo/terminology.
I am able to perform Start->Run->type: c:\program files\windows
defender but can not find a command prompt to enter either
mpcmdrun -RemoveDefinitions or mpcmdrun -RemoveDefinitions -All.
Regards,
message
OK - I'm going to try a fix that worked for someone else. Their
problem was somewhat different from yours, but I think this is
probably the right approach.
I have a message with yesterday's date in both the Announcements,
and .Signatures groups, giving a download URL for a direct download
of the most recent definition update. You will need that file
saved to a location you can get to easily--perhaps the desktop.
Please go to a command prompt in the Windows Defender installation
folder--typically c:\program files\windows defender.
type:
mpcmdrun RemoveDefinitions
and hit enter.
Then attempt updating using the saved definition file referenced
above.
If that fails, try, at that same command prompt location
mpcmdrun RemoveDefinitions -All
Then attempt updating using the saved definition file referenced
above.
I'm hoping that the problem here is a corrupted definition file,
and that the mpcmdrun process will be able to dislodge it, and
allow normal updating to resume.
It is also possible that this is something more generic about
AutoUpdate--but let's try this first and see how it goes.
--
Hi Bill:
The automatic Definition Update 1.14.1530.8 for BETA Windows
Defender (KB915597) (2.70MB) failed after about 18%.
A consequent check in my update history don't indicate any failed
update operations.
I run an express scan and attempted to download/install manually.
The downloading operation appeared to run flawless but
a notice popped-up indicating that "Updates were unable to
successfully installed" and "The following updates were not
installed:
Definition Update 1.14.1530.8 for BETA Windows Defender
(KB915597).
Sorry for the bad news, hope you can provide a fix.
Regards,
Kayman.
message
I think the best course would be to wait and see what happens on
the next update cycle. I can guess at things to try, but I think
this might take care of itself if we give it a chance.
Write back on this thread after the next update--could be
tomorrow, perhaps--and lets see how it went.
--
Hi Bill,
Well, after updating Windows Installer, I uninstalled and
re-downloaded/installed W/D and it appears that the definitions
are up-to-date. I run a full scan (no unwanted or harmful
software detected) and my computer is 'running normal'.
However, when clicking onto "Check for Updates" button (Help
options==>About Windows Defender==>Check for Updates) the
application is connecting to the internet to acquire new
definitions but it's followed immediately by the same old
message: "Windows Defender was unable to complete the update:
0x80070663. This patch package could not be opened. Verify that
the patch package exists and that you can access it, or contact
your application vendor to verify that this is a valid Windows
Installer pa"
To summarize: a) Windows Installer is up-to-date; b) Windows
Defender appears to be up-to-date and is scanning 'normal' but
the manual update function is not working. I don't know if this
will have an effect when W/D is updating automatically the next
time??
Kind regards,
Kayman.
message
The installer was published, I believe as a critical update. I
think you are doing all the right things.
You should definitely re-check an express scan to see whether
there's anything left--if you put in the Installer, I think
there may also be a successive update to the installer which
won't be offered until WU sees the installer in place.
I'm fuzzy about whether your issue is resolved at this
point--without going back and rereading the thread--how are you
doing?
--
Hi Bill,
Thanks for informative response.
I confirm that I have run an express scan at Windows Update
and applied all offered updates.
I am very particular concerning updates/patches etc.. Apart
from having critical updates automatically I also check
monthly manually for 'additional' updates (the Microsoft
Update icon is placed in my Start Menu). I also receive
monthly notification messages from Microsoft advising of
available updates. I really don't know how I missed updating
Windows Installer! Was this update ever been published? And,
what else would you recommend to implement to keep my system
current?
Regards,
Kayman.
in message
If you are just receiving those updates, your system is not
current, although I'm not certain this is related to your
problem.
I'd not mess with those entries yet--I'd like to hear the
answer to Engel's question--and basically, I'd like to be
certain that you have run an express scan at Windows Update
and applied all offered updates.
If there are some that you are holding off on for some
particular reason, I'd be willing to hear about them--but
that's the shortest recipe I can offer.
--
Just reading through
http://support.microsoft.com/kb/913754
and discovered that registry entries/values c_867.nls and
c_868.nls are not listed in my CodePage.
As I just received multiple updates for WindowsXP, OfficeXP,
Excel2002 and .NET Framework, I was wondering if it is safe
to add the missing registry items which may fix my problem?
Regards,
According to my download history all updates are current
and 'checked okay'. In fact WindowsDefender Definiton
update 1.14.1525.2 for Beta WindowsDefender (KB915597) was
automatically downloaded twice (14 July & 16 July).
I run ZoneAlarm FireWall (free version 6.5.722.000), not
ever was there a problem with downloading M/S critical
updates.
Any idea what error code 0x80070663 stands for?
Regards,
message
Your Defender can't access the Internet to update. Please
see if you have
Defender behind a firewall.
:
Please read the second part of my post and yes I
WindowsUpdates are current.
"Bill Sanderson MVP" <
[email protected]>
wrote in message
I would connect the dialup internet connection, go to
WindowsUpdate, and do
an express scan.
--
Downloaded recommended update from 1051 to 1347 but
experienced problems
as my dial-up connection dropped out.
Re-downloaded successfully but after installation the
Windows Defender
window indicated: "Your definitions haven't been
updated in 160 days."
This can't be right as I am certain that v1051
automatically updated
frequently and this comment is in conflict with my
Microsoft up-date
history.
I was unable to update manually (clicking onto Check
Now button) as the
button was grayed out.
Anyway, I attributed this 'hick-up' to my dropped-out
dial connection
during initial download operation and decided to
uninstall Windows
Defender entirely followed by turning off System
Restore and scanning in
safe mode with Ad- Aware, SUPERAntiSpyware and EZ
Antivirus. All of the
scans resulted okay.
After rebooting I created a new restore point and
again downloaded and
installed Windows Defender. This time the Windows
Defender window
indicated that: "Your definitions haven't been updated
in 170 days."
(Please note the 10 day difference). But the was able
clicking onto the
Check Now button which produced a pop-up indicating:
"Windows Defender
was unable to complete the update: 0x80070663. This
patch package could
not be opened. Verify that the patch package exists
and that you can
access it, or contact your application vendor to
verify that this is a
valid Windows Installer pa.
I then tried to remove signature file Msiexec /x
{A5CC2A09-E9D3-49EC-923D-03874BBD4C2C} but this didn't
work either and
producing a pop-up window: "This package could not be
opened. Verify
that..."
Appreciate any assistance to help me with this
challenge.
Many thanks in advance,
