Hecate said:
Blaming users for something that the programmer has included,
and has not given any thought to (evinced by his failing to inform
people it could be turned off) is *not* user error.
I didn't know "Don" was a user of VueScan, or do you mean to classify
someone else as a biased individual? I guess "whom the shoe fit, ..."
applies here.
I also have difficulty in understanding that when all of a sudden a
user sees the preview build up during the scanning pass (something the
program didn't do before the upgrade), and he experiences a(n
intermittend) slow down in the preview, he doesn't take the 'trouble'
to read the help on that new feature. I guess not everybody takes the
same amount of initiative, well such is life.
From the author, Hint 1: What's new in version 8.1.31 - Added live
display of raw scan data during scan. Hint 2: From the user manual -
Prefs Tab, *Display raw scan* Use this option to display the raw scan
data during a scan. You might want to turn this option off if you have
a slow processor or don't want to see the scan in progress.
How that can be called "has not given any thought to", evades me.
I also don't understand why someone, not a VueScan user, suggests to
"get those backups out" without understanding what is going on.
Perhaps he gets a kick out of ending up with his foot in his mouth, I
don't care but it seems a strange fetish to me.
I spent five years supporting computer users and I know
exactly who I'd blame in this situation. It's exactly the kind
of arrogance you get from companies like Oracle and Quark.
I don't really see how you could compare a one man operation like Ed
Hamrick's, with multinationals like Oracle and Quark. To me, there's a
distinct difference in available resources.
Ed Hamrick would probably have responded to the user's question in
this forum, had he not been driven away by a few VueScan bashers. He
probably thought his time was spent better by further development of
VueScan than by having to correct al the nonsense from one or two
bashers.
Thing is Bart, if that new "functionality" screws up your scanning
then I wouldn't call it an advance, more like an "MS Paperclip".
Point is, it doesn't "screw up" scanning, on the contrary. I now don't
have to look at the statusbar for a progress indicator, because I can
see from across the room how the scan is progressing. For those who
experience a measurable slowdown (sofar, things like display updates
have only sped up for me), they can switch the new functionality off.
And, to give no warning to people so they knew how to turn the
feature off is typical of the way users of Vuescan are treated.
See above. Ed Hamrick spends more time on developing free upgrades
than on reminding the users to read the manual. Besides, the issue
apparently was solved by a comment from fellow user (must have been a
clairvoyant, or someone who read the manual).
Further, "increased functionality" which messes with a lot of users
machines is usually what Microsoft called a "feature" and everyone
else calls a "bug".
It doesn't "mess with a lot of users machines", so I don't understand
the analogy.
Well, I'm off to check the mailbox and see if the slide for the
Scanner Bake-off 2005 has arrived.
Have a nice weekend.
Bart
