G
Guest
Yes, Vista DEFINATELY fried out my video card. I am a student of Engineering
Science with an Electrical and Computer focus. I know my hardware. If anyone
wants the technical report on how I came to this conclusion, feel free to
request it as a reply to this post.
My suggestion to Microsoft is to come up with a customer satisfaction plan
now. A Google search of, "Vista broke fried video card." shows that this is a
fairly new, (other than the early days of longhorn) and quickly developing
issue. If I were a large corporation and not a home user, I would assume law
suits would be expectable, although someone is always trying to sue
Microsoft. Well, at a minimum, this can be taken as a heads up. Not a heads
up that I'm going to sue. I don't care enough, and I don't like the whole sue
over everything attitude. I'm saying the next guy might be waiting for an
excuse to call Uncle Bob the family Lawyer, and this could be a good one.
Yet, I am digressing.
My specialty is electronics, not business, so this might not be the most
cost effective route, and this isn't an expert opinion. Personally, I would
recommend getting a second contract with the outsourced manufacturer of the
Xbox video card, NVIDIA, and give "complementary" GeForce 8800 Ultra sets to
end users who can be validated to have graphics card hardware failure related
to the installation of Vista. Compared to the cost of dealing with Joe
American Businesses’ theoretical law suit, I don't know what the difference
would be, or the cost to MS for time spent on customer service and technical
support. It might be worth looking into and developing a statistical data
sheet.
Additionally, a complementary upgrade would greatly increase user
satisfaction because a frustrating, unexpected, and newly detected issue
would have the end result of leaving the customer with better performance
than they had before. It would reinforce the sense of trust and loyalty in
the Microsoft brand name, in addition to word of mouth advertising in a
positive light. "Vista stinks. It fried my video card. Don't install it
because it can break your computer's hardware" compared to "When I first
installed Vista it fried my graphics card, so they sent me a new one, top of
the line! Now my experience index is 4.7, you should come over and check it
out!" Cost of "complementary" graphics cards compared to advertising costs
can be another factor of the data sheets.
Although this tactic could be seen as Windows admiting to Vista's failure,
my experience has showed me that the majority respects when people own up to
their mistakes and take pro-active steps to correct the error. For example,
the public was much more upset that former President Clinton had lied under
oath and the act to cover it up than they were about the deed itself. For
Microsoft, to deny responsibility that Vista can cause certain hardware to
become corrupt, well I'm only a student, and I figured it out, it's only a
matter of time before a much more creditable source provides evidence, so
this is an issue that will need to be addressed sooner or later. Deny it, and
be proven wrong, and loose more public trust; create a plan to address it
when it comes up and divert the attention of Vista's weak point to "Cool, I
scored a free upgrade for having a dumpy computer!"
The DRM and other license procedures sometimes make me feel like I have paid
to borrow something under supervision, and that my electronics are not "mine"
as they would be if it were a book or painting. Now hardware issues resulting
from no fault of my own, yet I have to pay for, makes me feel even more like
I have no control over my equipment, which is a feeling I would assume no
business wants to create in their customers.
With the money it cost for the software, additional licenses, RAM upgrade,
and now I need to buy a "gaming" graphics card, I am feeling a bit like I'm
the milked cash cow. I know for myself, if Microsoft stepped up and had my
computer running better than I could afford to spend, and at an improved
state than under XP, I would think, "Microsoft is a legitimate business that
appreciates me as a customer. They appreciate the home user that has the
adventurousness to switch an entire OS to a unfamiliar an mostly unknown
environment. They are not the evil M$ empire they are sometimes portrayed to
be. It was worth the time and money I put into this upgrade."
As of right now, my opinion stands parallel to the registry of motor
vehicles. Windows, like owning and operating a car, is an expensive and
tedious chore of setup and maintenance, but necessary for trouble free
operation enabling interface with today’s business world. It is up to me to
make sure that everything is done to standard. If the RMV makes a mistake,
it's up to me to catch it, else either I pay the fine, or loose productivity
challenging it in court. Likewise, if Windows development makes a mistake, it
up to me to catch it, else just all around loose productivity and also pay
for repairs. It's something I just have to put up with, no matter how much I
might dislike it. What options to I have? Don't drive my car, or drive
illegally. Don't drive on the internet, or drive on Xinux, with minimal plug
and play and resource hog, or OSX, which I know absolutely NOTHING about. I
wrote my first program in QBASIC when I was 8, and used DOS growing up; over
the course of my childhood I read the DOS book cover to cover. My childhood
friend’s father developed Lotus 123, which is essentially the same as excel
and access. I couldn't ever hope to have as thorough of an understanding of
OSX that I do of DOS, and the GUI of Windows. I have the driving school
graduation certificate for Win32. For me to use OSX is analogous to driving a
motorcycle instead of a car without the Class M license or operator training.
At this point, either the idea is adopted or not. I more than made my point.
For the most part, I guess this is part end user feedback and part rant. I
apologize if I didn't post it in the appropriate place. I hope somewhere it
was useful to someone.
A second suggestion- please add spell check to the forums. Copy/paste into
word or using Firefox is just an extra pain.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://windowshelp.microsoft.com/co...crosoft.public.windows.vista.hardware_devices
Science with an Electrical and Computer focus. I know my hardware. If anyone
wants the technical report on how I came to this conclusion, feel free to
request it as a reply to this post.
My suggestion to Microsoft is to come up with a customer satisfaction plan
now. A Google search of, "Vista broke fried video card." shows that this is a
fairly new, (other than the early days of longhorn) and quickly developing
issue. If I were a large corporation and not a home user, I would assume law
suits would be expectable, although someone is always trying to sue
Microsoft. Well, at a minimum, this can be taken as a heads up. Not a heads
up that I'm going to sue. I don't care enough, and I don't like the whole sue
over everything attitude. I'm saying the next guy might be waiting for an
excuse to call Uncle Bob the family Lawyer, and this could be a good one.
Yet, I am digressing.
My specialty is electronics, not business, so this might not be the most
cost effective route, and this isn't an expert opinion. Personally, I would
recommend getting a second contract with the outsourced manufacturer of the
Xbox video card, NVIDIA, and give "complementary" GeForce 8800 Ultra sets to
end users who can be validated to have graphics card hardware failure related
to the installation of Vista. Compared to the cost of dealing with Joe
American Businesses’ theoretical law suit, I don't know what the difference
would be, or the cost to MS for time spent on customer service and technical
support. It might be worth looking into and developing a statistical data
sheet.
Additionally, a complementary upgrade would greatly increase user
satisfaction because a frustrating, unexpected, and newly detected issue
would have the end result of leaving the customer with better performance
than they had before. It would reinforce the sense of trust and loyalty in
the Microsoft brand name, in addition to word of mouth advertising in a
positive light. "Vista stinks. It fried my video card. Don't install it
because it can break your computer's hardware" compared to "When I first
installed Vista it fried my graphics card, so they sent me a new one, top of
the line! Now my experience index is 4.7, you should come over and check it
out!" Cost of "complementary" graphics cards compared to advertising costs
can be another factor of the data sheets.
Although this tactic could be seen as Windows admiting to Vista's failure,
my experience has showed me that the majority respects when people own up to
their mistakes and take pro-active steps to correct the error. For example,
the public was much more upset that former President Clinton had lied under
oath and the act to cover it up than they were about the deed itself. For
Microsoft, to deny responsibility that Vista can cause certain hardware to
become corrupt, well I'm only a student, and I figured it out, it's only a
matter of time before a much more creditable source provides evidence, so
this is an issue that will need to be addressed sooner or later. Deny it, and
be proven wrong, and loose more public trust; create a plan to address it
when it comes up and divert the attention of Vista's weak point to "Cool, I
scored a free upgrade for having a dumpy computer!"
The DRM and other license procedures sometimes make me feel like I have paid
to borrow something under supervision, and that my electronics are not "mine"
as they would be if it were a book or painting. Now hardware issues resulting
from no fault of my own, yet I have to pay for, makes me feel even more like
I have no control over my equipment, which is a feeling I would assume no
business wants to create in their customers.
With the money it cost for the software, additional licenses, RAM upgrade,
and now I need to buy a "gaming" graphics card, I am feeling a bit like I'm
the milked cash cow. I know for myself, if Microsoft stepped up and had my
computer running better than I could afford to spend, and at an improved
state than under XP, I would think, "Microsoft is a legitimate business that
appreciates me as a customer. They appreciate the home user that has the
adventurousness to switch an entire OS to a unfamiliar an mostly unknown
environment. They are not the evil M$ empire they are sometimes portrayed to
be. It was worth the time and money I put into this upgrade."
As of right now, my opinion stands parallel to the registry of motor
vehicles. Windows, like owning and operating a car, is an expensive and
tedious chore of setup and maintenance, but necessary for trouble free
operation enabling interface with today’s business world. It is up to me to
make sure that everything is done to standard. If the RMV makes a mistake,
it's up to me to catch it, else either I pay the fine, or loose productivity
challenging it in court. Likewise, if Windows development makes a mistake, it
up to me to catch it, else just all around loose productivity and also pay
for repairs. It's something I just have to put up with, no matter how much I
might dislike it. What options to I have? Don't drive my car, or drive
illegally. Don't drive on the internet, or drive on Xinux, with minimal plug
and play and resource hog, or OSX, which I know absolutely NOTHING about. I
wrote my first program in QBASIC when I was 8, and used DOS growing up; over
the course of my childhood I read the DOS book cover to cover. My childhood
friend’s father developed Lotus 123, which is essentially the same as excel
and access. I couldn't ever hope to have as thorough of an understanding of
OSX that I do of DOS, and the GUI of Windows. I have the driving school
graduation certificate for Win32. For me to use OSX is analogous to driving a
motorcycle instead of a car without the Class M license or operator training.
At this point, either the idea is adopted or not. I more than made my point.
For the most part, I guess this is part end user feedback and part rant. I
apologize if I didn't post it in the appropriate place. I hope somewhere it
was useful to someone.
A second suggestion- please add spell check to the forums. Copy/paste into
word or using Firefox is just an extra pain.
----------------
This post is a suggestion for Microsoft, and Microsoft responds to the
suggestions with the most votes. To vote for this suggestion, click the "I
Agree" button in the message pane. If you do not see the button, follow this
link to open the suggestion in the Microsoft Web-based Newsreader and then
click "I Agree" in the message pane.
http://windowshelp.microsoft.com/co...crosoft.public.windows.vista.hardware_devices
