Update Error Code 800B0100

[Mr. Arnold]

Hi,

More problems. I read about "Repair Your Computer" and tried to find it
with F8 for advanced boot options. I did find it, but when I tried to turn
it on, a choice of accounts showed Administrator, and asked for a
password, which I never had or used. When I tried going further, I got a
message that: "Your account has been disabled. See System Administrator."

So, I may have an Administrator problem, which prevents me from repairing
my updates problem. I know a bit about Windows Administrator stuff, but
obviously not enough to solve this problem.

Can you, or anyone else, help me in this regard?

All you have to do with your current user/admin account is to go to Control
Panel/Admin Tools/Comp Management/users and groups and select the account in
question and enable it.

If the happens to be the built-in Administrator account, then enable it and
set a password for it and login with the Administrator account.

If the Administrator account is not activated, they you need to active it. I
gave you that link in a previous post.

IMO, you should to this too, just on GP to see if it corrects a file,
because a bad file a wrong version may be preventing the updates from
working as it tries to do something with a possible bad file.

What do you have to loose at this point?

http://support.microsoft.com/kb/929833

 

[Morton]

All you have to do with your current user/admin account is to go to
Control Panel/Admin Tools/Comp Management/users and groups and select
the account in question and enable it.

If the happens to be the built-in Administrator account, then enable it
and set a password for it and login with the Administrator account.

If the Administrator account is not activated, they you need to active
it. I gave you that link in a previous post.

IMO, you should to this too, just on GP to see if it corrects a file,
because a bad file a wrong version may be preventing the updates from
working as it tries to do something with a possible bad file.

What do you have to loose at this point?

http://support.microsoft.com/kb/929833

Hi,Mr. Arnold,

Thanks again for your help, and please forgive me if I occasionally get
lost. I determined that my account is "Mort" and that it is the
Administrator. It is the account that runs when I turn on the computer.
I tried the sfc/scannow last week with no help. I tried now to follow
the instructions in your link about Some Windows Vista Functions May Not
Work---. However, Start, All Programs, Accessories, and then right click
on Command Prompt is not possible, as under Accessories there is no
Command Prompt. So, how do I find the Command Prompt to right click on it?

It is frustrating indeed. I have a post-graduate education, know several
languages, am acquainted with the history of computers, and personally
knew Herman Goldstine who developed the Math that made digital computers
possible. Still, this one problem seems so elusive to a cure.

Again, my thanks.

Morton

 

[TaurArian]

Not really.

--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco


Working on your week off ???

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"

 

[TaurArian]

You'll have to try MS now -

How to obtain assistance from MS Support

Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no-charge for
support calls that are associated with security updates or using Automatic
Updates. When you call, clearly state that your problem is. Note any error
codes etc.

In other countries, see http://support.microsoft.com/security
"No-Charge Support...for virus and other security-related" issues in
right-hand menu for localized contact information.

For more information about how to contact Microsoft for support issues,
visit the International Support Web site:
https://support.microsoft.com/common/international.aspx

Start a free Windows Update support incident request:
https://support.microsoft.com/oas/default.aspx?gprid=6527


--

TaurArian [MVP] 2005-2009 - Update Services
http://taurarian.mvps.org
======================================
How to ask a question: http://support.microsoft.com/kb/555375
Disclaimer: The information has been posted "as is" with no warranties or
guarantees and doesn't give any rights.
Computer Maintenance: Acronis / Diskeeper / Paragon / Raxco

 

[Mr. Arnold]

Hi,Mr. Arnold,

Thanks again for your help, and please forgive me if I occasionally get
lost. I determined that my account is "Mort" and that it is the
Administrator. It is the account that runs when I turn on the computer.

No, that user/admin account you got out of the box with Vista or any new
user/admin accounts you may create do not have full admin rights.

The admin account in the link is the only account on Vista that has full
admin rights at all times on Vista, which is the same account on XP.
However on XP, all new user/admin accounts inherit full admin rights from
the XP Administrator account. This is not the case on Vista, as the one
you're using and any new user/admin accounts you may create do not inherit
full admin rights from the Vista Administrator account.

http://www.howtogeek.com/howto/wind...idden-administrator-account-on-windows-vista/

I tried the sfc/scannow last week with no help. I tried now to follow the
instructions in your link about Some Windows Vista Functions May Not
Work---. However, Start, All Programs, Accessories, and then right click
on Command Prompt is not possible, as under Accessories there is no
Command Prompt. So, how do I find the Command Prompt to right click on it?

That Command Prompt should be in Accessories, like the Run command should be
there in Accessories.

You can go to the Start button Search box and enter Cmd.exe and it should
find it. When it is found, then right-click it and do a Sendto and send the
short-cut to the desktop. You can then right-click the short-cut and set the
Run as Administror off of the Advanced button.

It is frustrating indeed. I have a post-graduate education, know several
languages, am acquainted with the history of computers, and personally
knew Herman Goldstine who developed the Math that made digital computers
possible. Still, this one problem seems so elusive to a cure.

You can do the other thing in the link.

And then you login using the Administrator user account and try a Windows
Update.

 

[Morton]

Hi,Mr. Arnold,

Thanks again for your help, and please forgive me if I occasionally get
lost. I determined that my account is "Mort" and that it is the
Administrator. It is the account that runs when I turn on the computer.
I tried the sfc/scannow last week with no help. I tried now to follow
the instructions in your link about Some Windows Vista Functions May Not
Work---. However, Start, All Programs, Accessories, and then right click
on Command Prompt is not possible, as under Accessories there is no
Command Prompt. So, how do I find the Command Prompt to right click on it?

It is frustrating indeed. I have a post-graduate education, know several
languages, am acquainted with the history of computers, and personally
knew Herman Goldstine who developed the Math that made digital computers
possible. Still, this one problem seems so elusive to a cure.

Again, my thanks.

Morton

Hi,

I typed in Command Prompt under Start, Search, and got the sfc/scannow
to work. It found corrupted files, and was unable to fix some of them.
It gave me a file where I could see the corrupted files:
C:Windows/Logs/CBS/CBS.log
However, when I typed that file into Search and clicked on it, I got a
notice Access Denied. I guess that it is that Administrator stuff again.

Thanks.

Morton

 

[Morton]

Hi,

I typed in Command Prompt under Start, Search, and got the sfc/scannow
to work. It found corrupted files, and was unable to fix some of them.
It gave me a file where I could see the corrupted files:
C:Windows/Logs/CBS/CBS.log
However, when I typed that file into Search and clicked on it, I got a
notice Access Denied. I guess that it is that Administrator stuff again.

Thanks.

Morton

Hi,

I turned off UAC and got to see the corrupted files in question. There
must be a few hundred pages of dense files with various names and
functions.

I guess that I'll take the advice of others and contact Microsoft again
about help. They previously wanted to charge me for support, but I'll
tell them that it is for updates.

Thanks again.

Morton

 

[Peter Foldes]

Good. It is a free call

 

[Mr. Arnold]

Hi,

I turned off UAC and got to see the corrupted files in question. There
must be a few hundred pages of dense files with various names and
functions.

I guess that I'll take the advice of others and contact Microsoft again
about help. They previously wanted to charge me for support, but I'll tell
them that it is for updates.

You're wasting your time IMO. I think the O/S has been corrupted badly by
malware or you started installing non Vista compliant software on the
machine.

You need to format the HD, reinstall the O/S, practice safehex as much as
possible and try not to install non Vista compliant software on the
machine, which all of it could have created the condition you have at this
moment, if you ever want Windows Updates to work again.

http://www.claymania.com/safe-hex.html
http://www.bestvistadownloads.com/

 

[Morton]

You're wasting your time IMO. I think the O/S has been corrupted badly
by malware or you started installing non Vista compliant software on the
machine.

You need to format the HD, reinstall the O/S, practice safehex as much
as possible and try not to install non Vista compliant software on the
machine, which all of it could have created the condition you have at
this moment, if you ever want Windows Updates to work again.

http://www.claymania.com/safe-hex.html
http://www.bestvistadownloads.com/

Thanks for your opinion. I tried to be careful. A few weeks ago, my
laptop did not start at all. I sent it to Toshiba Factory Service for a
flat fee of $425 including 2-way shipping. They said that my BIOS was
corrupted, and they "fixed" it. Since I got the unit back from Toshiba,
I have had this update problem and a few others. If Microsoft does not
help, then I'll ask Toshiba if their (expensive)repair carries a
warranty. If yes, then maybe they will fix it, even if it means
reinstalling the O.S..

Again, thanks for all the help.

Morton

 

[Mr. Arnold]

Thanks for your opinion. I tried to be careful. A few weeks ago, my laptop
did not start at all. I sent it to Toshiba Factory Service for a flat fee
of $425 including 2-way shipping. They said that my BIOS was corrupted,
and they "fixed" it. Since I got the unit back from Toshiba, I have had
this update problem and a few others. If Microsoft does not help, then
I'll ask Toshiba if their (expensive)repair carries a warranty. If yes,
then maybe they will fix it, even if it means reinstalling the O.S..

Again, thanks for all the help.

Maybe, the next time you get a computer, maybe from a retail store, you'll
consider getting an extended warrantee. I have had to send a laptop back a
couple of times, once when I spilled water on the keyboard, and the other
time was the machine would loose power. It didn't cost me a dime for
shipping or anything else. It cost me a couple hundred dollars for the 3
year plan, which can be extended. It beats paying $425 a shot.

 

[Morton]

Thanks for your opinion. I tried to be careful. A few weeks ago, my
laptop did not start at all. I sent it to Toshiba Factory Service for a
flat fee of $425 including 2-way shipping. They said that my BIOS was
corrupted, and they "fixed" it. Since I got the unit back from Toshiba,
I have had this update problem and a few others. If Microsoft does not
help, then I'll ask Toshiba if their (expensive)repair carries a
warranty. If yes, then maybe they will fix it, even if it means
reinstalling the O.S..

Again, thanks for all the help.

Morton

Hi Again,

I read in another newsgroup that the following will solve the 800B0100
update error problem:
Delete the contents of C:/Windows/SoftwareDistribution/Download.
Well, I did that deletion, and yes the error 800B0100 no longer appears.
Unfortunately, I still can't get my Vista Home Premium updates, because
now I have a new error code: 80072EFD. I seem to have exchanged one
error for another. The net is full of reports of these errors, but no
solutions. It is very frustrating.

Thanks.
Morton

 

[Mr. Arnold]

Hi Again,

I read in another newsgroup that the following will solve the 800B0100
update error problem:
Delete the contents of C:/Windows/SoftwareDistribution/Download.
Well, I did that deletion, and yes the error 800B0100 no longer appears.
Unfortunately, I still can't get my Vista Home Premium updates, because
now I have a new error code: 80072EFD. I seem to have exchanged one error
for another. The net is full of reports of these errors, but no solutions.
It is very frustrating.

LOL, I am laughing with you not at you. Of course, all of this could still
be due to the corruption of O/S files, right? I would have nipped this in
the bud long ago and just would have formatted the HD and reinstalled the
O/S.