Total failure installing Vista Beta 2

  • Thread starter Thread starter Charles F McDevitt
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Charles F McDevitt

I'm trying to upgrade my Windows XP with Vista Beta 2.

I start the setup.exe program, and it starts fine, and gets to the point
where it asks me for my product key.
I enter my "Ultimate edition product key".

I enter the product key, and it switches to the next page (verify license
dialog).
If I click "accept", or just wait a minute, suddenly I'll get a dialog from
the "Microsoft C++ Runtime" telling me the application (setup) has failed.

Here's the actual message:

"Microsoft Visual C++ Runtime Library - Runtime Error! The application has
requested the Runtime to terminate it in an unusual way. Please contact the
application's support team for more information."


If instead I enter a "home basic" product key, I don't get a crash, but the
next dialog in setup tells me that you can't upgrade XP pro to home basic.

So I'd guess it has started looking at the system in preperation for the
upgrade, but something goes wrong?

The system has plenty of available resources (4gb memory, 250 GB free on C:,
etc).
 
The C++ Runtime error is a result of the product key being hard coded to the
installer. As for the Home Basic setup failure thats a result of the upgrade
path being invalid. XP Professional includes features such Encryption,
Domain Join and additional networking and mobile features which are not
available in the consumer edition of Home Basic. You could try requesting a
new key from MSDN for Ultimate or try the Business Edition key which is a
valid upgrade path from XP Professional.
--
--
Andre
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Extended64 | http://www.extended64.com
Blog | http://www.extended64.com/blogs/andre
http://spaces.msn.com/members/adacosta
 
Andre Da Costa said:
The C++ Runtime error is a result of the product key being hard coded to
the installer. As for the Home Basic setup failure thats a result of the
upgrade path being invalid. XP Professional includes features such
Encryption, Domain Join and additional networking and mobile features
which are not available in the consumer edition of Home Basic. You could
try requesting a new key from MSDN for Ultimate or try the Business
Edition key which is a valid upgrade path from XP Professional.
--

I don't understand. The installer accepts the product key I'm giving it, and
it's a valid key I just got from MSDN.

The product key works if i use it to do a "clean install" by booting off the
DVD, but I don't want to wipe out my existing system.
 
Try generating new keys if that's possible. If that doesn't work... try
contacting MSDN and see if they come up with anything :o)

--
Zack Whittaker
» ZackNET Enterprises: www.zacknet.co.uk
» MSBlog on ResDev: www.msblog.org
» Vista Knowledge Base: www.vistabase.co.uk
» This mailing is provided "as is" with no warranties, and confers no
rights. All opinions expressed are those of myself unless stated so, and not
of my employer, best friend, Ghandi, my mother or my cat. Glad we cleared
that up!

--: Original message follows :--
 
You need to report this issue to microsoft.public.msdn.general since they
are the ones responsible for generating the keys.
 
I did try getting a new key (Business edition). Again, the key was
accepted,
but then setup crashed.
 
Well its an issue with the ISO then or somebody voodooed you. Download the
ISO again or burn the existing ISO and try installing.
 
I'll try that. But the crash seems to be in upgreport.dll, so I assume it's
started scanning my system, and run into something unexpected.
 
It now seems like it's unhappy about some crap left behind when I
uninstalled McAfee Anti-virus.
 
hmm, then I would suggest booting from the CD instead of launching setup
from within an existing installation of Windows.
 
I guess you are right, since AVs are driver based and from the sound of
things, its Macafee thats causing Charles all of this problem.
 
It turns out the upgreport.dll is very sensitive to software you have
installed, and crashes when it gets confused.

On my laptop, it got confused by some files (or registry entries) left over
when I uninstalled McAfee Antivirus.

Deleting all files and registry entries referring to "McAfee" solved that
problem.

On another system, it got confused by the Ati Catalyst Control Center (the
..net thing).. Uninstalling that allowed it to continue, although much later,
it failed due to not liking the 82801FR SATA RAID controller in that system.
 
How exactly did you fix the problem with upgreport.dll? I'm having the exact
same problem as you were. I successfully enter my product key and accept the
EULA, but when i click the option to "upgrade," the "checking compatibility"
screen comes up and hangs for about 6 - 8 minutes until this message:
________________________________________________________________
|Microsoft Visual C++ Runtime Library
[x]|
|_______________________________________________________________|
|Runtime Error!
|
|
|
|Program: C:\$WINDOWS.~BT\Sources\setup.exe
|
|
|
|
|
|This application has requested the Runtime to terminate it in an unsual
way. |
|Please contact the application's support team for more information.
|
| [OK]
|
|_______________________________________________________________|
When I click OK, I am told that Windows Installation and Setup has
encountered a problem and needs to close.

AppName: setup.exe AppVer: 6.0.5384.4 ModName: upgreport.dll
ModVer: 6.0.5384.4 Offset: 00025d1b

I had Mcafee Security Center, but I uninstalled it about 2 months ago for EZ
Armor. When I read this thread, I uninstalled ATI Catalyst Control Center,
but the same problem persists. My system has Windows Media Center 2005, a 3.0
gig processor, 512 mgs of RAM, 120 gigs free space, and 128 mgs of videocard
memory, which should be enough to meet the requirements of Vista Beta 2. How
did you which program caused the problem for upgreport.dll and what steps did
you take for the installer to continue? Thank you and any help would be
appreciated. I hope I posted enough information to help solve the problem.

Thanks in advance.
 
How exactly did you fix the problem with upgreport.dll? I'm having the exact
same problem as you were. I successfully enter my product key and accept the
EULA, but when i click the option to "upgrade," the "checking compatibility"
screen comes up and hangs for about 6 - 8 minutes until this message:
________________________________________________________________
|Microsoft Visual C++ Runtime Library
[x]|
|_______________________________________________________________|
|Runtime Error!
|
|
|
|Program: C:\$WINDOWS.~BT\Sources\setup.exe
|
|
|
|
|
|This application has requested the Runtime to terminate it in an unsual
way. |
|Please contact the application's support team for more information.
|
| [OK]
|
|_______________________________________________________________|
When I click OK, I am told that Windows Installation and Setup has
encountered a problem and needs to close.

AppName: setup.exe AppVer: 6.0.5384.4 ModName: upgreport.dll
ModVer: 6.0.5384.4 Offset: 00025d1b

I had Mcafee Security Center, but I uninstalled it about 2 months ago for EZ
Armor. When I read this thread, I uninstalled ATI Catalyst Control Center,
but the same problem persists. My system has Windows Media Center 2005, a 3.0
gig processor, 512 mgs of RAM, 120 gigs free space, and 128 mgs of videocard
memory, which should be enough to meet the requirements of Vista Beta 2. How
did you which program caused the problem for upgreport.dll and what steps did
you take for the installer to continue? Thank you and any help would be
appreciated. I hope I posted enough information to help solve the problem.

Thanks in advance.
 
Charles I'm feeling your pain also. I've d/l the .iso file twice and burned
as many copies and neither will install. I've tried the upgrade by executing
the setup.exe file from Windows XP SP2 and get two errors:

"\sources\spwizeng.dll not a valid Windows image" and
"autorun.dll not loaded or corrupt. Error Code [0xC1]"

So thinking that I'm smarter than the average bear I try a clean install.
I'm able to boot from the DVD and the installation begin. The product key
provided by Microsoft is accepted. After clicking the NEXT button I see the
error:

"Setup failed to open the Windows image file."

I click OK and the system hangs.

I'm burning the DVD with Easy Creator 8 and nothing seems to be outta sorts.
So I'm at a loss. If anyone has solutions, suggestions or recommendations,
please let me know.

Thanks.
 
You're not alone. I read Charles' post and thought I had found my problem. My
computer came with McAfee trial software. I uninstalled it, months ago, and
installed Norton. So last night I searched the registry and files for mention
of McAfee and deleted everything I could find. Didn't work. I deleted Norton.
Didn't work. I've dissabled everything running in the background on start up,
and it still won't work. I'm grasping at straws. Hope you run across a
solution and if you do...please post it. Good luck.

Tejraj Antooa said:
How exactly did you fix the problem with upgreport.dll? I'm having the exact
same problem as you were. I successfully enter my product key and accept the
EULA, but when i click the option to "upgrade," the "checking compatibility"
screen comes up and hangs for about 6 - 8 minutes until this message:
________________________________________________________________
|Microsoft Visual C++ Runtime Library
[x]|
|_______________________________________________________________|
|Runtime Error!
|
|
|
|Program: C:\$WINDOWS.~BT\Sources\setup.exe
|
|
|
|
|
|This application has requested the Runtime to terminate it in an unsual
way. |
|Please contact the application's support team for more information.
|
| [OK]
|
|_______________________________________________________________|
When I click OK, I am told that Windows Installation and Setup has
encountered a problem and needs to close.

AppName: setup.exe AppVer: 6.0.5384.4 ModName: upgreport.dll
ModVer: 6.0.5384.4 Offset: 00025d1b

I had Mcafee Security Center, but I uninstalled it about 2 months ago for EZ
Armor. When I read this thread, I uninstalled ATI Catalyst Control Center,
but the same problem persists. My system has Windows Media Center 2005, a 3.0
gig processor, 512 mgs of RAM, 120 gigs free space, and 128 mgs of videocard
memory, which should be enough to meet the requirements of Vista Beta 2. How
did you which program caused the problem for upgreport.dll and what steps did
you take for the installer to continue? Thank you and any help would be
appreciated. I hope I posted enough information to help solve the problem.

Thanks in advance.


Charles F McDevitt said:
It turns out the upgreport.dll is very sensitive to software you have
installed, and crashes when it gets confused.

On my laptop, it got confused by some files (or registry entries) left over
when I uninstalled McAfee Antivirus.

Deleting all files and registry entries referring to "McAfee" solved that
problem.

On another system, it got confused by the Ati Catalyst Control Center (the
..net thing).. Uninstalling that allowed it to continue, although much later,
it failed due to not liking the 82801FR SATA RAID controller in that system.
 
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