The server has rejected your login. Please verify that your userna

  • Thread starter Thread starter frustr8edw/microsoft
  • Start date Start date
As it says in the response you quoted:
Right-click on the error message, copy, then paste it into a reply
here. We need to see the diagnostic information contained in the complete
error message.
 
I have been using POP3 for a few weeks in windows mail to access my gmail
account and have just set up a seperate IMAP account with the same
credentials and am getting the same error.

The initial flash error reads (cut and paste doesn't work)
Account: imap.gmail.com
Server: imap.gmail.com
username: (e-mail address removed)
Protocol: IMAP
Port: 993
Secure(SSL): 1
Code: 800cccd01


Please note that I removed my password from the POP3 account to prevent it
accessing gmail while I tried out IMAP. Is it possible that others have
done the same and that the invalid account details error relates to the POP3
access failure and not to the IMAP itself ? (Am going to delete the POP3
account to see if it cures the problem)

The errors below are from the transfer window (which does allow copy and
paste) and all have different error codes to the one provided in the flash
window..

Account: 'gMail', Server: 'pop.gmail.com', Protocol: POP3, Port: 995,
Secure(SSL): Yes, Error Number: 0x800CCC17

Header download for the '[Gmail]' folder did not complete. Could not select
'[Gmail]' on the IMAP server. You might try refreshing your folder list to
synchronize with the IMAP server. Account: 'imap.gmail.com', Server:
'imap.gmail.com', Protocol: IMAP, Server Response: 'Unknown Mailbox: [Gmail]
(Failure)', Port: 993, Secure(SSL): Yes, Error Number: 0x800CCCD2


Windows Mail could not download the requested message. It is likely that the
message was removed or expired from the server. Your IMAP server has closed
the connection. This may occur if you have left the connection idle for too
long. Subject 'Merc', Account: 'imap.gmail.com', Server: 'imap.gmail.com',
Protocol: IMAP, Server Response: 'System Error', Port: 993, Secure(SSL): Yes,
Error Number: 0x800CCCDD
 
The error is more specific ... (deleting the POP3 account does not appear to
mave made a difference)

Header download for the '[Gmail]' folder did not complete. The operation was
canceled by the user. Account: 'imap.gmail.com', Server: 'imap.gmail.com',
Protocol: IMAP, Server Response: 'Invalid credentials u26if3100669mug.0',
Port: 993, Secure(SSL): Yes, Error Number: 0x800C006F

I have found that my login details were missing from the account property
settings and that the Outgoing SMTP port (under Advanced tab) reverted to its
default of '25' instead of '465' as advised in Gmails support documentation.
 
I found a link for "Try clearing captcha" in googles own support pages and
ran it. Its early days but the problem appears to be gone - I have run
several transfers without the error popping up - time will tell !

http://mail.google.com/support/bin/answer.py?answer=78754&topic=12922

You have to give it your login and password plus a human check (which is
what captcha is all about) it appears to automatically clear a cache or
setting on your machine.
 
Did you follow all the instructions for using IMAP on gmail.com?

http://email.about.com/od/windowsmailtips/qt/et_get_gmail.htm

<http://www.howtogeek.com/howto/windows-vista/setting-up-gmail-imap-support-for-windows-vista-mail/>

http://mail.google.com/support/bin/answer.py?hl=en&answer=75725

<http://www.askdavetaylor.com/how_to_change_return_address_google_gmail.html>

http://mail.google.com/support/bin/answer.py?answer=77696&topic=12814

poe101 said:
The error is more specific ... (deleting the POP3 account does not appear
to
mave made a difference)

Header download for the '[Gmail]' folder did not complete. The operation
was
canceled by the user. Account: 'imap.gmail.com', Server: 'imap.gmail.com',
Protocol: IMAP, Server Response: 'Invalid credentials u26if3100669mug.0',
Port: 993, Secure(SSL): Yes, Error Number: 0x800C006F

I have found that my login details were missing from the account property
settings and that the Outgoing SMTP port (under Advanced tab) reverted to
its
default of '25' instead of '465' as advised in Gmails support
documentation.


frustr8edw/microsoft said:
Ok, really frustrated. I've got two emails, both gmail accounts. When I
first
set them up everything worked perfect. I know that I have the right port
numbers as directed by gmail, I also know that I have my user name and
password entered correctly. When I open my windows mail it will work just
fine at first, but after having it open for a short time I get these
error
messages telling me that "The server has rejected your login. Please
verify
that your username and
password are correct" . When it gives me the box to put the information
in I
know that I put it in correctly, but the same error pops up over and
over.
I'm sure it has to be something with the way it's working with IMAP or
something because I never had this issue with outlook and my pop mail
accounts. If someone could help I would greatly appreciate it. Should I
go
back to Mozilla's thunderbird email? Would that be able to handle the
IMAP
better? Vista issue maybe? Anyways thanks in advance for any help or
suggestions.
Click to expand...
Click to expand...
 
frustr8edw/microsoft said:
Ok, really frustrated. I've got two emails, both gmail accounts. When I first
set them up everything worked perfect. I know that I have the right port
numbers as directed by gmail, I also know that I have my user name and
password entered correctly. When I open my windows mail it will work just
fine at first, but after having it open for a short time I get these error
messages telling me that "The server has rejected your login. Please verify
that your username and
password are correct" . When it gives me the box to put the information in I
know that I put it in correctly, but the same error pops up over and over.
I'm sure it has to be something with the way it's working with IMAP or
something because I never had this issue with outlook and my pop mail
accounts. If someone could help I would greatly appreciate it. Should I go
back to Mozilla's thunderbird email? Would that be able to handle the IMAP
better? Vista issue maybe? Anyways thanks in advance for any help or
suggestions.
Click to expand...



I too am enjoying this problem
Might I add this error to the mix
Secure(SSL):1
800cccd1
edw aka ofrmgfo
 
ofrmgfo said:
I too am enjoying this problem
Might I add this error to the mix
Secure(SSL):1
800cccd1
edw aka ofrmgfo
Click to expand...

We often need complete error messages, not just selected parts
of them, to be able to do much about the problems.
 
ofrmgfo said:
I too am enjoying this problem
Might I add this error to the mix
Secure(SSL):1
800cccd1
edw aka ofrmgfo
Click to expand...

0x800CCCD1 IMAP_LOGINFAILURE Login failed
 
Hello. I am having the exact same problem with using IMAP Gmail. I know I
have all the settings right. I keep on getting the dialog box that says that
the server rejects my login. Then I have to re-enter my credentials over and
over again. I don't get what is going on.
 
Norton antivirus is among the top three troublemakers for Windows Mail.
One frequent symptom is corruption of the account password. Sometimes
you can fix that for a while by deleting that account, restarting Windows Mail
and then recreating that account. In the long run, the only way you can prove
or disprove that Norton is the culprit is to uninstall it, followed by using their
debris removal tool:
http://service1.symantec.com/Support/tsgeninfo.nsf/docid/2005033108162039

Another option is to upgrade to Windows Live Mail, which is more
resistant to the adverse effects of overly intrusive antivirus products:
http://get.live.com/wlmail/overview

In any case you must disable any antivirus email scanning, for the reason
explained here:
http://thundercloud.net/infoave/tutorials/email-scanning/index.htm
 
Thank you. That makes sense. As I stated before, I know my credentials were
correct when I was entering them in. For some reason, the server didn't get
the right information from me. Sometimes I would be able to get the IMAP
going by chance, but after awhile that wasn't working either.

I ended up just switching to POP3 with Windows Mail, then I did go a head
and download and run Windows Live Mail. I like that program because I can get
my Hotmail there, too. I may attempt to try to use IMAP in Windows Live Mail,
but after my experience with IMAP and Windows, I may just stick with POP3 for
now.

If Windows Mail has tihs many problems, I wonder why they don't just switch
to shipping Windows Live Mail out in PC's.

Thank you for your response.
 
Hi,
I am so new to this, that I can't figure a way to start a new question to
you, Gary. I'm having a recent problem with getting error messages...just
started, but it always says your imap server wishes to alert you to the
following: invalid credentials, (failure). I can't right click on it as yo
advised to send it along...no other info. Most times if I just delete that,
it starts going through everything to download mail, but it's happening more
frequently. I do not run Norton; I use AVG free version. I thought I needed
gmail so that I could get my emails on my iPhone but this is becoming a
problem. I'm sooooo not tech savvy. I'd appreciate your help.
Thx,
Holly
 
We have a shortage of IMAP experts in this newsgroup, and I include
myself as a non-expert with respect to IMAP peculiarities. So, I will
respond as if this was a POP account.

Chances are, you installed AVG antivirus using its default install option.
If so, uninstall it, then reinstall, but select 'custom' install, which then
allows you to unselect installing its troublesome email scanning module.

While AVG is uninstalled, try Windows Mail again, just to verify that
the culprit has been found. If the problem continues, it indicates a
corrupted account, and you will need to delete that account, restart
Windows Mail, then recreate the account.
 
Thanks for your suggestion, Gary. I'll show it to my hubby and see if we can
follow your advise. I'll inform you if it goes away. Someone I know
suggested that they started getting weird messages such as this after they
down loaded the recent Service Pack updates. Not sure if that applies to me
and this box, but just thought you might like to know.
Warm Regards,
Holly
 
You're very welcome, Holly.

Yes, updates can trigger formerly hidden incompatibilities.
This requires careful evaluation because uninstalling/blocking
the update is only a short term fix at best.
 
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