Any of the following options may help.
1) If you can get to Start\Run, type Control.exe
2) Or in the Windows Explorer open the Control Panel icon,
3) Go to C:\WINDOWS\System32\Control.exe
4) To access msconfig in order to disable the program go to
C:\WINDOWS\System32\msconfig.exe
5) Or download HijackThis and do a scan, check on the program and click on
Fix checked and next click on Config...\next Backups\select and delete.
6) Start\Run\type regedit or go to C:\WINDOWS\System32\Regedit32.exe and in
both the LocalMachine (HKLM) and CurrentUser (HKCU) hives go to the Run keys
and delete the program registry value. Look here:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
You will see a Default value, one or two antivirus values, values for the
msoffice taskbar, the messenger and the CTFMON value all of which are
normal, if any unknown value is present in any of both keys, delete it.
Download HijackThis
http://www.majorgeeks.com/downloads31.html
-----------------------------------
"bronxbabe" <
[email protected]> escribió en el mensaje
how do i uninstall if i can't get to control panel or START,PROGRAMS...?
thanks
:
bronxbabe, your whole problem seems to be XOFTSPY.. it's a well known
unreliable "anti-spyware" that installs it's own or favored spyware..
you
need to remove it NOW to get rid of the source of all your problems.
For
more information look for message titled;
Google Bug? In
microsoft.public.windowsxp.help_and_support on 01/21/06
And look for Xsoftspy in the Suspicious or nonreliable Anti Spywares
products litst:
Last update 31/oct/05 - 226 entries. (I am still looking for a more
updated
list).
http://forums.roxr.com/t7243-spyware-scams.html
----------------------------
"bronxbabe" <
[email protected]> escribió en el mensaje
i ran xoftspy twice (found 892 items) and spybot (found 44 items), all
of
which were deleted. Could not run SpyDoctor -- kept giving me an
error
message to send report to PCTools, but can't send emails from
internet.
can't access gmail, and all other emails programs (yahoo/hotmail,
etc.)
won't
allow me to compose new mail. after running both softwares, my
[start,
quick
launches, sys tray] taskbar is still missing. i also am unable to
print
and/or see this particular XP computer from other network computers
(2000
+
XP laptop). tried to at least save files/folders to CD/DVD with the
idea
to
revamp system, but am unable to cut/copy/paste any files/folders.
just
don't
know what the problem can be, especially after running both malware
programs.
any other suggestions? i'm at my wits-end! thanks in advance
:
You've got a scumware, spyware, adware or trojan problem... to clear
the
computer enough to be able to download antispyware programs, go to
C:\WINDOWS\PCHealthHelpCtr\Binaries\MSConfig.exe (double click on
MSConfig.exe and go to the Startup tab and remove the check mark
from
any
unknown and suspicious process... normal processes in
Msconfig\Startup
are
the antivirus, msoffice taskbar, messenger and possibly CTFMON..
uncheck
any
other process there, and next go to C:\WINDOWS\System32\ and look
for
"regedt32.exe" and double click on it... and go to the Run key in
HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Run
and
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
and
look
also for suspicious unknown values... again normal system values are
a
Default value, antivirus value(s) (one or two possibly), msoffice
taskbar
value, messenger and CTFMON any other value there on any of the
CurrentUser
or LocalMachine Run keys, is probably a spware and must be deleted.
After
disabling any process in msconfig and deleting any other in the Run
keys,
you should be able to download antispyware programs and perform a
full
system scan to clean your computer from undesired scumware.
--------------------------------
"bronxbabe" <
[email protected]> escribió en el
mensaje
what do u mean by "malware" scans? i have mcafee security center.
presently, my xp wont let me download anything, much less run it.
i
dread
losing all personal files. i downloaded spybot, but it won't run.
Thanks
in
advance
:
bronxbabe wrote:
tried kelly's korner "taskbar" link, but my computer won't
respond
when i
click links. absolutely nothing happens. i can't run or
install
anything AT
ALL! can't download or run any software. most of my
programs
won't
run
properly. if i open a Word doc, it tells me there's no link
to
that
doc. if
i try to run a win media files, no luck. win media won't
launch.
can't
print, save to disk, etc.... the most i can do is CTRL-E to
get
to my
computer. i'm now trying to send important files to myself
over
internet,
but that's taking some time and backend experience. ANY OTHER
SUGGESTIONS?
Thanks in advance
:
bronxbabe wrote:
My windows, welcome screen and desktop icons load slow, start
menu
and
taskbar has disappeared. I've only been able to go online by
using
My
Computer "unused desktop shortcuts". I tried to copy
files/folders
to a
CD/DVD for backup purposes since this happened, but am unable
to
do
so. Any
idea why this happened? I can't access this link on that
computer,
update
and run my Mcafee viruscan from their site, etc. My computer
"will"
go to
sites, but links aren't happening. HELP!!!
Try running the edit on Kelly's site:
http://www.kellys-korner-xp.com/xp_tweaks.htm
Line 117: Restore Taskbar and Start Menu
Have you done a thorough check for malware using a combination
of
programs in safe mode?
THE PARASITE FIGHT
Finding, Removing & Protecting Yourself From Scumware
http://aumha.org/a/parasite.htm
Richard Harperâ?Ts Guide to Cleaning Pests
http://rgharper.mvps.org/cleanit.htm
--
Rock
MS MVP Windows - Shell/User
Have you done the malware scans?