Still can"t send mail

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G

Guest

I have tried everything from using WMUtil and it did help delete messages
from outbox, I downloaded MLM and I can send but not receive with WLM,
contacted my ISP and everything is OK because when I went directly to their
site I could send and recieve even McAfee tried. So I decided to use my
husband's Laptop which also has Vista, McAfee and same ISP with both our
accounts..... and it was perfect... recieved and sent mail. Could the
problem be that my Vista program has to be installed again to fix any problem
with window mail??? and how should it be done?
 
You should not have to reinstall Vista.
Did I understand you correctly that you are running McAfee antivirus
on your computer? If so, it could well be the source of the problem.
Even though McAfee is currently not causing a problem on your
husband's laptop, I can almost guarantee that eventually it will.

After uninstalling McAfee from your computer, let us know if
you still get an error message when attempting to receive mail.
If so, copy the error message and post it here.

Gary VanderMolen
 
GSanterre said:
I have tried everything from using WMUtil and it did help delete messages
from outbox, I downloaded MLM and I can send but not receive with WLM,
contacted my ISP and everything is OK because when I went directly to
their
site I could send and recieve even McAfee tried. So I decided to use my
husband's Laptop which also has Vista, McAfee and same ISP with both our
accounts..... and it was perfect... recieved and sent mail. Could
the
problem be that my Vista program has to be installed again to fix any
problem
with window mail??? and how should it be done?
Click to expand...

Email scanning should be turned off in any anti-virus. It provides no
protection not provided by the regular resident protection. Beside that,
McAfee and Norton are not compatible with Windows Mail.
 
As you sugested, I uninstalled Mcafee, re-booted and still the same problem,
can't send e-mails. No error message comes up, the message seems to have
been sent since the bar shows it is connecting and you see the "sending
message" sign, but there is no message in the sent file.

What else to do... ??
 
Create a new account with the same information and delete the old account.
McAfee and Norton often permanently damage an account.
 
I already created a new account when I called my ISP, of course I still had
Mcafee, and the problem of not being able to send e-mails persist.

Do you think I should try again creating an account without Mcafee?
 
Yes, create a new account in Windows Mail. It is likely that McAfee corrupted the account.

Gary VanderMolen
 
I uninstalled Mcafee, created a new account and still I can't send e-mails
but I do receive. I can see my e-mails in the sent file, non are stuck in the
outbox, no error message appears. I can receive and send from my ISP site
(prtc.net) were the Incoming server is POP3 and incoming mail (POP) is
"pop.prtc.net" and outgoing mail (SMTP) is "mail.prtc.net".

I have tried changing the outgoing "mail.prtc.net" to "smtp.prtc.net" just
in case. Receive error message on the SMTP

This Dell computer is new (3 weeks) and its very frustrating.

So I am still wondering if my windows Mail is corrupted, if it needs to be
fixed. What should I do? I do appreciate all your effort
 
Check with your ISP and ensure that you have the correct port number for the
SMTP server (Tools | Accounts | Mail | Properties | Advanced).

steve
 
Steve

I checked and the Outgoing is 25 (SMTP) which is correct and was verified in
my last call to my ISP a couple of days ago, and they are the same accounts
and configurations in the Laptop which has Vista Basic and I can send and
receive through that computer but can't send in my new desktop using Window
Mail.

What should be the next step? I have the intention of finding a solution
and I will not give up. I am reading everything I can in the community and
open to suggestions

Thank you

Gwendolyn
 
I tried WLM and this is the message I am getting in WLM:

"Your server has unexpectedly terminated the connection. Possible causes for
this include server problems, network problems, or a long period of
inactivity. Account: 'pop.prtc.net (1)', Server: 'pop.prtc.net', Protocol:
POP3, Port: 110, Secure(SSL): No, Socket Error: 10053, Error Number:
0x800CCC0F""

I checked in accounts, server, advance and it states POP3, Port 25

Don't know what it means and if there is a possible difference in POP3, Port.
Maybe fixing WLM will be easier that fixing WM (if it is corrupted) and it
would allow me to use WLM

Any help is appreciated.
Gwendolyn
 
See if this fixes it:


1. Go to the Vista start menu and type cmd
2. The search results will display a program titled cmd
3. Right-click on the link and select "Run as administrator"
4. type "netsh interface tcp set global autotuning=disabled" without
the quotatioin marks
5. Test your POP account and see if you can now download your mail.
6. If nothing changes, reenable the autotuning feature by typing
"netsh interface tcp set global autotuning=normal"

steve
 
I tried that step by step with a tech from my ISP and I still could not send
e-mail. Once they made me go to their website and seeing that I was able to
send and receive from there.....sayonara amigo...

So... if there is a possibility that the windows mail file is corrupted....
could it be fixed if I inserted the CD to run without unistalling and
installing vista? I already did a recovery to an earlier date... nothing
change

Gwendolyn
 
Let me summarize: With WM you could receive but not send,
and with WLM you can send but not receive; is this correct?

You probably misspoke when you said "it states POP3, Port 25" ,
because the error message correctly identifies the POP port as 110.

Steve has already had you go through the autotuning disable test,
so I am running out of ideas for what you can try next.
Make sure you are not running any type of third party security
software, including firewall, anti-spam or anti-spyware.

Gary VanderMolen
 
Apparently you tried the autotuning disable test when you had
the sending problem with WM, but have you tried it again after
the issue had morphed into a receiving problem with WLM?

Gary VanderMolen
 
Its unlikely that WinMail is the issue per se, so I don't think the files
are corrupted. You can go to Start | Search and type

SFC /scannow

to run system file checker.

I'm thinking there may be some other program interfering. Go to Start |
Search and type msconfig and then hit Continue and disable all startup items
and all non-Microsoft services and reboot. Then see if you can send. It
you can, then one of those startup items is the culprit and you can
selectively disable them to find out which one.

steve
 
Steve, I'll do the search and let you know. Thank you for the suggestion and
the step to do it

Gwendolyn
 
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