SMTP NOT RESPONDING

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i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I GET A
MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
 
Rob Smith said:
i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I GET
A
MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
Click to expand...

I'll try to read your post if you resubmit having turned caps lock off.
 
I'm having the same problem with BTinternet, Winmail and Norton 360 security,
and getting the same error code as you - so please help us out someone!
 
outofsilence said:
I'm having the same problem with BTinternet, Winmail and Norton 360
security,
and getting the same error code as you - so please help us out someone!
Click to expand...

Please post the entire error message, all codes etc.
 
outofsilence said:
I'm having the same problem with BTinternet, Winmail and Norton 360 security,
and getting the same error code as you - so please help us out someone!
Click to expand...
 
Rob Smith said:
i AM USING VIRGIN INTERNET WITH NORTON SECURITY.
I HAVE BEEN USING THE WINMAIL WITH NO PROBLEMS UNTIL RECENTLY WHEN I GET A
MESSAGE 2SMTP NOT RESPONDING WITH A CODE OF 0x800CCC19.
cAN ANYBODY HELP TO RESOLVE THIS PROBLEM
Click to expand...
 
Hi again, a box keeps pooping up telling me the SMTP server is not responding
- it tries repeartedly and when you give up the error message says: "Protocol
SMTP, Port: 25, secure (SSL): No, error Number: 0x800CCC19
All help very gratefully received, many thanks
 
outofsilence said:
Hi again, a box keeps pooping up telling me the SMTP server is not
responding
- it tries repeartedly and when you give up the error message says:
"Protocol
SMTP, Port: 25, secure (SSL): No, error Number: 0x800CCC19
All help very gratefully received, many thanks
Click to expand...

BT email servers are screwed at this time.
Harass BT for an update on their schedule.
 
i have been using win mail on vista. no problems until now. smtp not
responding wait 60 secs and an error message 0x800ccc19. i have checked the
smtp setting it iaset at 25. can you pleaqse help
 
Problem is with BT. Call them on 0845 600 7030 and then they will reset your
account remotely. It worked very well with me
 
Problem is with BT call them on 0845 600 7030 and they will reset your
account settigs remotely. It worked very well with me
 
Rob Smith said:
i have been using win mail on vista. no problems until now. smtp not
responding wait 60 secs and an error message 0x800ccc19. i have checked
the
smtp setting it iaset at 25. can you pleaqse help
Click to expand...

Post the full message and which antivirus you are using.
 
alphonse5 said:
Problem is with BT. Call them on 0845 600 7030 and then they will reset
your
account remotely. It worked very well with me
Click to expand...

BT are responsible for the OP's Virgin connection?
 
Do not know whether BT will have any input in Virgin connection, although in
my case the fault was acknowleged and put right by BT (Had exactly same
problem with SMTP nos responding and showing error 0x800CCC19). It would
appear therefore that the fault is with the server and they should be in a
position to readjust the SMTP settings, so why not to call Virgin in your
case? Feel that VISTA being a new system will require others to adjust to
circumstances as new problems arise
 
Yey! I have a solution - from a brillinat guy on (believe it or not) a BT
Technical Help Desk. Uninstall Norton completely (as the previous writer
suggested) then go to outgoing server and chnge the Port number from 25,
which is the default, to 587. This then allows outgoing email. You can leave
it set on 587 aswell.
Good luck to all of you.
I'll be phoning Norton up now - it's not good that their AV is incompatible
to WinMail....
 
Try 587 rather than 25

Jim B

alphonse5 said:
Problem is with BT call them on 0845 600 7030 and they will reset your
account settigs remotely. It worked very well with me
Click to expand...
 
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