Sending mails through Windows Mail, receiving replies through gmai

  • Thread starter Thread starter MAR
  • Start date Start date
M

MAR

Gary VanderMolen helped me with an issue on Nov 22-25. I couldn't sent mail
but could receive through my Windows Mail account. Gary said to change my
outgoing mail SMTP, for a gmail account instead of the one I had (which is a
company email address).

The problem: I send mails through my company account/mail and the answers
land in my gmail inbox with my gmail address on it. I do not want that
because I'm dealing with clients and need to reflect a business address. I
need to have the same outgoing and incoming address.
Please help me here to correct this.
Thank you!
MAR
Angelica.
 
To make that happen you need to take a few additional steps.

1. Log in to your Gmail account via http://mail.gmail.com, then go here:
http://mail.google.com/support/bin/answer.py?hl=en&ctx=mail&answer=22370

Follow the procedure explained there to allow your business 'From' address
to be used with Gmail. When completed:

2. Open your Windows Mail, go to Tools, Accounts, select that mail
account, click Properties. On the General tab change the name and/or
email address as desired to reflect your business.
 
Thank you for your prompt response Gary... do you ever sleep? I followed the
steps, tried to establish account with my business, didn't let me do it.
Established it with gmail and I don't like what I get when I send emails:

xxxxxx ([email protected]) on behalf of xxxxxxxx ([email protected])
 
Just sent a reply... didn't show up..
Followed your instructions Gary but couldn't set up business account, had to
use gmail. When sending email through my business mail i get this
unacceptable message:
Xxxxxxx ([email protected]) on behalf of Xxxxxxx ([email protected])
ON BEHALF!! I don't want to read that!! it is not professional. I changed
the setting to reflect the rep_usa as default on gmail and didn't help
either. Any suggestions please???
Thanks! MAR
 
Where exactly are you looking when you see that unacceptable
"Xxxxxxx ([email protected]) on behalf of Xxxxxxx ([email protected])"

I just set up my Gmail account with a custom 'From' address, and when I
used it to send a message, the email as received in Windows Mail did not
show any evidence of being sent via Gmail. To be sure, when I looked at
the hidden headers (Ctrl+F3) there was a "Sender:" header that did
reveal the Gmail account address. My understanding is that the Microsoft
Outlook email program is one of very few that will take the hidden Sender
info and uses it to generate a visible "on behalf of" disclosure.
So, did you use Outlook to view the received message? Obviously, this
workaround is not perfect. You may want to investigate whether your ISP
will allow you to send email with any 'From' address. Some do, and they
are not likely to be sophisticated enough to add the hidden Sender header.
 
I get that message when I receive an email. That's the sender's information
(me) If I send it to myself using any of my email accounts, it shows like
that.
 
I'm looking at a "sent mail" address line. When I send an email from my
business mail (Windows Mail) to any of my other email addresses, that is what
shows up.
 
Which email program are you using to receive the message when it
shows that "on behalf of" phrase?

I don't think the sender is adding it because it doesn't do it for me
when I send from Windows Mail via the Gmail server using a
custom 'From' address.

Have you tried using your ISP's SMTP server to see if it will accept a
custom 'From' address?
 
Are you looking at a copy of the sent message, the one that is in the
Sent Items folder of the computer you did the sending from?

I did the same test as you, and my sent copy does not say anything
about "on behalf of".
 
Just a supportive FYI - I have one of these accounts too (school uses WLM
with custom @schoolname.edu) and I have to use my ISP SMTP which requires
login credentials when I send (I don't like "remember me" options). But the
received mail shows the From address as either my full name or the school
e-address (not the ISP e-address) as setup in the Account - General tab -
User Information section. If I look at it in WM or WLM it shows my full
name - if I look at it in the web access it shows my full name and school
e-address. The header shows the school e-address first, and the ISP
e-address further down. So, if I'm sending school mail to someone whom I
want to see the school reference, that is what they are seeing (and not my
ISP address which would be unfamiliar to them).
 
No, I'm looking at emails I sent myself to my Hotmail address. Also, the
people in my company I send emails to, complain that I'm sending emails using
my gmail.com address, which I'm not since I'm composing and sending those
mails via Windows Mail. Actually I NEVER use gmail.com mail for anything!

So, when I receive "my own mail" I send myself from (e-mail address removed) to my
mail at Hotmail it says MY NAME ([email protected]) on behalf of MY NAME
([email protected]) ----- And that's what my company AND a "sister" company
y mail to, receives.
I don't understand this because apparently the clients I deal with here in
the US have responded to me directly to the (e-mail address removed) and not
gmail.com
ANY clue here? has something to do with the .cl extension?
 
No, I'm looking at emails I sent myself to my Hotmail address. Also, the
people in my company I send emails to, complain that I'm sending emails using
my gmail.com address, which I'm not since I'm composing and sending those
mails via Windows Mail. Actually I NEVER use gmail.com mail for anything!

So, when I receive "my own mail" I send myself from (e-mail address removed) to my
mail at Hotmail it says MY NAME ([email protected]) on behalf of MY NAME
([email protected]) ----- And that's what my company AND a "sister" company
y mail to, receives.
I don't understand this because apparently the clients I deal with here in
the US have responded to me directly to the (e-mail address removed) and not
gmail.com
Click to expand...

ALSO: When I send emails to clients using (e-mail address removed), I also get a
copy of that mail in my gmail inbox.
 
Did you try using your ISP's SMTP server for you outgoing mail instead of
Gmail? Who is your ISP?

The From address is selected on the Windows Mail email compose window's From
line (click the arrow at the the end, or right click anywhere on the line).
If you are picking the company email address from that list you need to
verify what you have setup for that account at Windows Mail - Tools -
Accounts - General tab - User Information. What do you have there? (The
Server tab should reflect either the Gmail or ISP SMTP server, whichever
you've had to use - that's okay - but you need the User Info on the General
tab to reflect your company info.)

If you are selecting the company address in the From line and the User Info
for that account is entered as your company, then you need to address
whoever you're using for your SMTP server (see Server tab on account setup).
If it is Gmail, then maybe they can not support use of an "other" address
and plug in the Gmail address (with the "On behalf" message). If it is your
ISP maybe they can not support use of an "other" address. But you need to
ask them, the issue is not within Windows Mail.

Alternatively, have you asked anyone at your company to share with you how
they have theirs set up?
 
I AM VERY WEB LINGO ILLITERATE WHEN IT COMES TO FIX THESE KIND OF TROUBLES,
PLEASE BEAR WITH ME... READ WITHIN YOUR TEXT.

slk759 said:
Did you try using your ISP's SMTP server for you outgoing mail instead of
Gmail? Who is your ISP? THAT'S HOW I STARTED THE EMAIL CONECTION WITH THE FOREIGN COMPANY, THEY GAVE ME THEIR SMPT AND IT WORKED WELL FOR A WHILE UNTIL I STARTED USING COX WEB CONECTION. THAT'S WHEN THE TROUBLE STARTED AND I WAS TOLD TO CHANGE DE "SENDER SETTINGS" USING GMAIL AND THAT'S WHAT'S CAUSING THIS TROUBLE - ONLY - WHEN I COMMUNICATE WITH PEOPLE FROM MY COMPANY AND THEIR SISTER COMPANY, WHICH I DON'T KNOW IF THEY USE THE SAME PROVIDER. I'M NOT SURE WHO IS MY ISP, IS MY INTERNET SERVICE OR MY COMPANY'S? MY SERVICE PROVIDER NOW IS QWEST.

The From address is selected on the Windows Mail email compose window's From line (click the arrow at the the end, or right click anywhere on the line). I DON'T HAVE AN ARROW TO CLICK AND CANNOT RIGHT CLICK THE "FROM" ADDRESS, I DON'T UNDERSTAND WHAT YOU MEAN HERE.
If you are picking the company email address from that list you need to
verify what you have setup for that account at Windows Mail - Tools -
Accounts - General tab - User Information. What do you have there? ON THE "GENERAL" TAB "MAIL ACCOUNT" SAYS "WINDOWS MAIL", USER INFORMATION - NAME= MY NAME, ORGANIZATION= MY COMPANY NAME, E-MAIL [email protected], REPLY [email protected] (BOTH THE SAME AND THIS IS MY EMAIL ADDRESS W/THE COMPANY), A "CHECK" IN THE "INCLUDE THIS ACCOUNT WHEN RECEIVING MAIL OR SYNCHRONIZING".
Click to expand...
(The Server tab should reflect either the Gmail or ISP SMTP server,
whichever
 
NOW I'M GETTING THIS ERROR WHEN I TRY TO SEND AN EMAIL - SO I CANNOT SEND
EMAILS AT ALL NOW...

Subject 'test', Account: 'Windows Mail', Server: 'smtp.gmail.com', Protocol:
SMTP, Port: 465, Secure(SSL): No, Error Number: 0x800CCC19
===============================
 
AND NOW "WINDOWS SECURITY, LOGON TO WINDOWS MAIL" IS ASKING ME FOR A "USER
NAME AND PASSWORD" ... I DIDN'T HAVE TO DO THIS BEFORE AND I DON'T KNOW WHAT
INFORMATION TO USE. I TRIED USING MY PERSONAL MAIL AND PASSWORD AND THE
COMPANY'S AND DIDN'T WORK. SO NOW I'M REALLY IN A PICKLE BECAUSE I CANNOT
EVEN SEND MAILS. THIS IS A NIGHTMARE! PLEASE HELP ASAP!!!!!!!!!!!
 
OK, I JUST FIXED THE "SIGNING IN WINDOWS MAIL" I HAD TO PUT MY GMAIL INFO.
BUT THE OTHER ISSUES REMAIN... PLS HELP ME OUT HERE... THANKS!
 
From the Gmail "HELP" link by typing in the search "on behalf of" . . . . .
.. .
http://mail.google.com/support/bin/answer.py?hl=en&answer=22370

The last paragraph under the section titled "I'm a Gmail or Google Apps user
sending from an external address." reads as follows - read the last sentence
multiple times if needed ;) . . . . (Microsoft Outlook = Windows Mail in
your case):

"Your Gmail address will still be included in your email header's sender
field, to help prevent your mail from being marked as spam. Most email
clients don't display the sender field, though some versions of Microsoft
Outlook may display "From (e-mail address removed) on behalf of
(e-mail address removed)." For this reason, if you don't want 'on behalf
of' to appear in any of your messages, we recommend using the SMTP servers
of your other email provider."

That "we recommend using the SMTP server of your other email provider"
presents you with this alternate option . . . . . Your ISP is Cox
(apparently, based on what you said - you use Cox High Speed Internet -
right?) and I believe you are Cox "West" according to your post's headers.
I used this reference: http://support.cox.com/ then selected "Email"
in the "Learning Center" box, then selected "Windows Mail" in the "Select
Sub Topic" box, then selected the first "How to: Configure SMTP
Authentication in Windows Mail in Windows Vista". There's pictures there
that correlate to the following . . . . .

Go to Tools - Accounts - select the Company account - Properties. NOTE:
You will have to change all of the SMTP settings (NOT the POP / incoming
settings though). So you may want to copy all of that current setup down -
each tab, all fields, and checkboxes - maybe make screen prints - in case
you have to go back to it.

Now the changes . . . . On the Servers tab find "Outgoing mail server
(SMTP):" and enter, smtp.west.cox.net
At the bottom, CHECK "My server requires Authentication", and click the
"Settings..." button, and enter in "Logon Using" your COX email
([email protected] - or whatever it is) - DO NOT check the box for "Log on using
Secure Password Authentication (uncheck it if there's a check there from
your previous setup!). Click the "Apply" button on the bottom of that tab,
and go to the "Advanced tab". ~~~~~~~ On the Advanced tab - Server Port
Numbers - the "Outgoing mail (SMTP):" should be 465 and a CHECK should be
in "This server requires a secure connection (SSL)" box right below it.
Click the "Apply" and then the "Okay" buttons on the bottom of that tab.

Close out, test an email and let us know. Don't be surprised *** if *** you
get a logon prompt anyway when you send that email - my "special" account
gives me a logon. You will be logging into COX, so use that email and
password *** if *** you get a logon prompt (I don't use those "remember me"
options in the account setup- I think that's why I'm getting the logon
prompt).

Good Luck !!
 
You are getting that error message because you have failed to enable
the SSL option (required by Gmail).
Go to Tools, Accounts, select that account, Properties, Advanced,
then check the SSL option for the outgoing (SMTP) server only..
 
About the From address . . . . . when you compose a new email, there is a
"From:" line (just like there's a "To:" and a "Subject:" line). You can
"right click" (the right mouse button) anywhere in the blank area of that
line to see the list - or - at the far right end of that line you should see
a little downward pointing arrow - click on it to get a list. You would
want to pick you company email address. And hopefully, that COX SMTP setup
I told you to use on that account will work and display your company name /
email.
 
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