In my opinion Amazon is not to blame at all and I find it hard to believe that someone at Amazon pinched it.
Believe it or not when I first ordered my 3 DVD's by normal mail I kept waiting for weeks and once the last week, by delivery estimate went by, I wrote an email to Amazon informing them of the undelivered parcel. They proptly despatched the 3 DVD's again but this time by express service. The second parcel arrived intact and I acknowledged it to Amazon. Furthermore, I also informed them that the original parcel though has not arrived but how am I suppose to treat it? Their simple answer was that it is costly on customer's part to return it so I should simply donate it to a library nearby.
Unfortunately, I never received it.
That was my first order to Amazon a while ago and since then I have placed many orders buying various things from them and never had any problems with the deliveries. Always prompt and exactly according to my order.
Many of my friends also buy from Amazon and within my circle no one has ever had any problems.
I thought I should just share this with you.