Problems using Nero 6 and 7

  • Thread starter Thread starter Brian Wescombe
  • Start date Start date
Clark said:
Well, the mp4 file worked fine. Any other suggestions to track this
down?
Click to expand...

The problem is NOT related to playing a movie, only to viewing the
prevew image in the icons. This was mentioned in my other post and has
been stripped out of this one. I'll add it back in so you can
understand the problem more clearly:

The issue is a driver conflict when you browse a folder with icons
that show preview images of the mpeg file within the icons. If you
change the display to list, detail, or small icons where there is no
preview image of the movie, then there is no conflict and the service
continues to run properly.

Switch to large or medium icons, or tiles, and the service will
immediately crash with an error when trying to render the preview
image in the icons.

This is a problem with the drivers provided from Nero. It's
obviously a driver conflict that Ahead overlooked - which is odd,
because the default view is tiled icons which most people would have
set in explorer.
 
I understand the problem. As I said, the mp4 file works fine when I browse.
Since you have been unwilling to give specifics about the file types you are
actually using, I can check nothing else. All types of Icons/thumbnails
work fine with ALL of Nero installed.

As I suggested, check which program controls them. Do they show with an
Nero Icon or something else. When you installed Nero, did you allow it to
associate all the file types with itself?

Maybe there is an Icon Cache that needs to be rebuilt. Maybe a setting in
Folder options, like "always show Icons-never thumbnails"- might help.

Anyway, Nero works on my system, so there must be something on yours causing
the problem. You need to start somewhere. Download one of the mp4 movie
trailers and put it in it's own folder and see if it crashes. My thumbnail
for the mp4 file is a green film strip with a small Nero logo on the lower
right.

Clark
 
Clark said:
I understand the problem. As I said, the mp4 file works fine when I
browse. Since you have been unwilling to give specifics about the
file types you are actually using, I can check nothing else. All
types of Icons/thumbnails work fine with ALL of Nero installed.
Click to expand...

I haven't tried MP4 yet, but the other movie formats cause the Dllhost
COM Surrogate service to crash when displaying previews of MPG2, WMV,
and I think AVI files.
As I suggested, check which program controls them.
Click to expand...

Windows Media Player.
Do they show with an Nero Icon or something else. When you
installed Nero, did you allow it to associate all the file types
with itself?
Click to expand...

No association changes because I didn't install all of Nero this last
time.
Maybe there is an Icon Cache that needs to be rebuilt. Maybe a
setting in Folder options, like "always show Icons-never
thumbnails"- might help.
Click to expand...

While changing the display type prevents the host service from
crashing, that is not a fix to the problem. There should not be an
error of any kind.
Anyway, Nero works on my system, so there must be something on yours
causing the problem. You need to start somewhere.
Click to expand...

Vista and Nero were the only two programs on the computer. I did a
clean install of Vista when this happened and put Nero back in, and it
crashes the service. I read one report of the service crashing without
Nero installed, but it was probably related to another program and its
driver.

Google for vista and com surrogate:

http://www.iexbeta.com/wiki/index.php/Windows_Vista_RC_2_Software_Compatibility_List
http://windowsvistablog.com/blogs/w...vailable-to-technical-beta-testers_2100_.aspx
http://shellrevealed.com/forums/thread/4476.aspx
 
OK, so if you go to the C:\Users\Public\Videos\Sample Videos folder and
open it, you get this crash? The large thumbnails show pictures of a bear,
etc. If I double click one of them, Nero Showtime starts and plays the
video. I can of course change that if I right click and change the program
set to handle file. If you just have problems with .avi files, I can
certainly understand that since Nero has been having that problem for quite
a while.

Other than the fact is seems OK on my system, the only references I can find
refer to Php or IIS. If you run either of those, it might be related.
Otherwise, I wonder if the video driver might be involved, or perhaps
something else you are running. If you both have the same problem, you
might try to compare what software and devices you might have in common.

If I find anything, I will post back.

Clark
 
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