problem with ATI Radeon 9800 Pro - please help

[Venom]

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition

I use 3 X 9800 Pro and 1 x 9800XT video cards with no problems. All
computers are running XP Pro.
I have had no problems with the stock coolers on these cards although I have
read where it might be better to fit bigger aftermarket coolers. As I type
this my 9800XT is running at 35 degrees C. (Everest) so I have left the
stock cooler alone untill such times as I need to replace a fan.
I did have trouble once with the molex connector on one of the cards. I
guess I must not have pressed the PSU connector in hard enough and that
caused a bad connection to the card blackening one of the pins. I cleaned
the pin and socket and all is well again. the problems I was having at that
time sounded like the problems you are having.
You could also try getting a friend to run your card in his computer just to
see how it goes.

 

[Roy Coorne]

www.arctic-cooling.com will have an add on cooler for you card.

When my Sapphire Radeon 9800 Pro 128 MB AGP
started to produce loud noise, I replaced the fan by an "Arctic
Cooling ATI Silencer 1 (Rev.2)".

Roy

 

[Adam]

Adam wrote:
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.
Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).

Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)
As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.

Well, I finally powered up the system. As expected,
it worked fine for a few minutes. I was even able to
set the resolution back to the way it was, nice and high.
So now, I strongly believe that the problem is due to
insufficient cooling. If I send the video card back to ATI,
they'll likely replace the fan, which might go bad in
another 6-8 months and I'm back to square one.
Hmmm ... what to do ... can't wait to get my hands on
that PCI VGA cooler now.

I don't know why you feel that the fan will go out in a few months. I
bought my 9700 Pro new 5 years ago and it has run fine 24x7 since then.
The only problem with overheating I ever had with the card was the
case's ventilation wasn't sufficient, but a PCI slot fan fixed that problem.

I'm only using history as an indicator of what "might" (not "will") come.
Different models are geared toward different markets. For example,
high-end, entry-level, etc. So, the quality of components will
likely be better for some models than others.

 

[Adam]

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Look at :
http://www.xlr8yourmac.com/Graphics/VGA_silencer_install/VGA_silencer_install.html

Thanks for the link. Just what I need to
clarify my understanding about these VGA coolers.

 

[Steph]

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

One word........HEAT

 

[Adam]

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition

I use 3 X 9800 Pro and 1 x 9800XT video cards with no problems. All
computers are running XP Pro.
I have had no problems with the stock coolers on these cards although I have
read where it might be better to fit bigger aftermarket coolers. As I type
this my 9800XT is running at 35 degrees C. (Everest) so I have left the
stock cooler alone untill such times as I need to replace a fan.
I did have trouble once with the molex connector on one of the cards. I
guess I must not have pressed the PSU connector in hard enough and that
caused a bad connection to the card blackening one of the pins. I cleaned
the pin and socket and all is well again. the problems I was having at that
time sounded like the problems you are having.
You could also try getting a friend to run your card in his computer just to
see how it goes.

Good info. Thanks!

I'll have to double check the power (molex?) connector on
the card again. Might be hard to find another system with
an AGP slot since AGP has pretty much been replaced.
But, I'll keep it in mind.

 

[Adam]

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

One word........HEAT

That's about as concise and precise as it gets. ;o)

 

[Adam]

When my Sapphire Radeon 9800 Pro 128 MB AGP
started to produce loud noise, I replaced the fan by an "Arctic
Cooling ATI Silencer 1 (Rev.2)".

Roy

How does this model compare to the Accelero S2?

 

[GMAN]

Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).


Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

It took me about 3 weeks to get it to ATI and back. They changed their
shipping address and never bothered to change the info on their online RMA
info. So UPS had to take an extra 5 days to forward it from one address in New
York all the way up to some drop ship place in Niagra Falls area. Then 3 weeks
later i get a replacement card, not the same one but same model shipped from
some warehouse in texas.

Still happy since this was and extra AGP card for use in a beater gaming
system for the kids but the card that was sent back looks in fine, new, clean
condition

 

[GMAN]

Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).


Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.

You did conect the cable from the power supply disnt you? I cant remember if
you said you did.

 

[GMAN]

Another good suggestion to try. Thanks!

I found a place (not online) that has the PCI VGA coolers in stock.
Since I'm paranoid about sending the video card away and
not getting it back, I decided to try-out some work-arounds and
maybe learn some things.

Dont be paranoid, if its under warranty by all means get that thing replaced.
If you even so much as remove that stock fan you will void your warranty. that
card has a 3 year warranty. If its a built by ATI card, you will get it back.

 

[GMAN]

Adam wrote:
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).


Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.

Well, I finally powered up the system. As expected,
it worked fine for a few minutes. I was even able to
set the resolution back to the way it was, nice and high.
So now, I strongly believe that the problem is due to
insufficient cooling. If I send the video card back to ATI,
they'll likely replace the fan, which might go bad in
another 6-8 months and I'm back to square one.
Hmmm ... what to do ... can't wait to get my hands on
that PCI VGA cooler now.

They wont replace the fan, they will replace the entire card.

When you do the rma, only send the card, no cables etc....

 

[GMAN]

Adam wrote:
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).


Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.

Well, I finally powered up the system. As expected,
it worked fine for a few minutes. I was even able to
set the resolution back to the way it was, nice and high.
So now, I strongly believe that the problem is due to
insufficient cooling. If I send the video card back to ATI,
they'll likely replace the fan, which might go bad in
another 6-8 months and I'm back to square one.
Hmmm ... what to do ... can't wait to get my hands on
that PCI VGA cooler now.

Those little card slot coolers will not solve the issue.

 

[GMAN]

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

I had same card same problem, took the fan off and bought a cheap chipset
fan and mouted it on top of the sink, then I put an extra slot fan under it
to help. worked for a while but dont be surprised if it burns up, it you do
any gaming that makes it toasty. ATI of course has only a 2 year warranty,
thats why anytime I buy a video card I buy a BFG nvidia card....lifetime
guarantee....and I've used it, had one fail...mailed it on Monday they had
my replacement on the porch by thursday....very impressive.

The 9800 Pro had a 3 year warranty

 

[GMAN]

No-no-no ... that's not what I want to hear ... please no.

Is it a retail "Built by ATI" card, or a 3rd party one?

 

[Adam]

Adam wrote:
Adam wrote:
My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).


Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon
chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

As Ron mentioned, yes there is a fan mounted on a PCI slot so you blow
cool air on the card. For now, leave the side off the computer and get
a small (or large) fan blowing cool air into the computer. That will
help determine if it's heat related alone, and not a card failure also.

Thanks for the info. I checked with the seller and
found out that this video card is still under warranty since
I only purchased it around Thanksgiving 2006.
And, I can either send it back to the seller or ATI.
Is it better to send it directly to ATI?

I haven't had a cover on my system for a long time.
I don't have any (big / small) fans around. So,
I used Dust Off to blow cool air directly on the chip.
It helped but only briefly. The system is currently off.
I will let it cool before powering it up again.
It might work for a minute.

You did conect the cable from the power supply disnt you? I cant remember if
you said you did.

Yes, I did not unplug the power connector on the video card.
I unplugged the power to the back of the system.

 

[Adam]

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

I had same card same problem, took the fan off and bought a cheap chipset
fan and mouted it on top of the sink, then I put an extra slot fan under it
to help. worked for a while but dont be surprised if it burns up, it you do
any gaming that makes it toasty. ATI of course has only a 2 year warranty,
thats why anytime I buy a video card I buy a BFG nvidia card....lifetime
guarantee....and I've used it, had one fail...mailed it on Monday they had
my replacement on the porch by thursday....very impressive.

The 9800 Pro had a 3 year warranty

The seller tells me that my video card has a 1 year warranty.
Probably because it came in a white box.

 

[Adam]

Is it a retail "Built by ATI" card, or a 3rd party one?

It has ATI on the fan and on the video card. And,
I don't think I would have knowingly bought a 3rd party one.

 

[Randy]

Replace the fan.

Randy

My current setup is as follows ...

Asus A7V133 [rev 1.05. (with dot)] with VIA 4in1 driver v4.43
AMD Athlon XP 1600+
AGP Slot: Video - 128MB ATI Radeon 9800 Pro
PCI Slot 1: -----
PCI Slot 2: NIC - 3Com 3C905C-TX-M
PCI Slot 3: Sound - Creative Labs SB Live! 5.1
PCI Slot 4: USB Card
PCI Slot 5: -----
Operating System: Windows 98 Second Edition


The problem started creeping up last night ...
- bad pixels appear randomly on the screen
- the system freezes when I move the mouse
- something was mildly burning / overheating


I powered off the system overnight. Turned it back on this morning.
It worked briefly. Then, the problem started up again.
On one reboot, I got the following message ...

"You have not connected the power extension cable to
your Radeon 9800 video card
Please refer to the "Getting Started Guide" for
proper hardware installation !!!"

After removing the video card, cleaning and reinserting,
the message (above) went away. But, I noticed that
the fan on the video card was not spinning. So,
my guess is that the video card is overheating.
Hopefully, this can be fixed somehow. Any ideas?

Also, I now get the following "warning" message ...

"The ATI Control Panel failed to initialize because
no ATI driver is installed, or ATI driver is not working properly.
The ATI Control Panel will now exit."

And, the only display setting that works is 640 x 480
It will not take any other resolution.

Sounds like the card went bad. However, it can't hurt to uninstall,
then install the latest drivers for the card (if it lets you get that
far).

Good idea ... I'll uninstall and reinstall.

I still don't have a good feeling about that
fan not spinning though. What's the best way to cool that Radeon chip?
Add a card (in Slot 1) with a fan blowing at the AGP video card?
Is there such a card? Or, am I getting imaginative? ;o)

 

[Steven Stone]

I just replaced an ATI 9800 Pro AGP that came in my brother in laws
Dell tower. It had multiple, broad streaks across the screen.
I was able to clear it up for a few minutes at a time by removing the
card, cleaning the contacts, and reinstalling, but if I tapped the card
I could instantly bring the bug back. Might be a bad solder joint or
failed connection someplace on the card. Replaced it with a ATI X1650
512 AGP, which met his price point and was on sale locally. Good
enough. I also changed out his power supply. Dell used a 250 watt
supply. The spec for the 9800 said use a 300w PS, and I think the x1650
wanted at least a 350w PS.

Steve