P4C800-E Deluxe CPU question?

  • Thread starter Thread starter dwtjr
  • Start date Start date
John Blaustein said:
QZ,
Sorry if I misunderstood your post.

I asked for an advance replacement, but they wouldn't do it without charging
my credit card and also charging me for shipping. Had I done it that way,
they'd have refunded the cc charge once the damage claim was settled, but
they wouldn't have refunded the shipping on the replacement. In order for
it to cost me nothing -- which is what I wanted -- I had to wait for the
claim process to complete, and that's what took a week or ten days. Once
the claim was approved, the case was shipped via FedEx 2-day. (It was not
an issue of the case being out of stock.)

Hope that clarifies it.

I think you are right that if an item is defective, they will "cross-ship."
That is, they send the replacement immediately and you send back the bad
one. I haven't had to deal with that as this damaged case is the first time
I've had a problem with anything from newegg.
Click to expand...

The way I understood the advance replacement policy, with no distinction
between defective and damaged, was they immediately send out a new case, and
charge your cc for a new case plus shipping. In the meantime, you pay to
send the damaged item back, and then they refund you the second cc charge in
total.

So, all it costs is the return shipping, which for a case is ~$15, if you
get the same rate as them. (They weren't asking for you to ship back the
case, so it shouldn't have cost you anything to have them 'cross-ship' a
replacement.)

If I understand you correctly, for an advance replacement, they would have
you pay to ship it back *and* pay for the shipping of the replacement. While
their site says, you pay to send it back, they pay to send out the
replacement. Their site doesn't make a distinction between advance
replacements and regular replacements nor between defective items and
damaged items.
 
OZ,

To be honest, I don't remember exactly what newegg said when I first called
about the damaged case. Based on everything that was said, however, I
decided to simply wait for the replacement. As I mentioned, they didn't
send the replacement until the claim process completed, and that took a week
or ten days.

I'm sure you are correct in your assessment of their policies, and that if I
had requested a cross-shipment, the shipping charge (them to me) would have
been refunded along with the refund for the cost of the second case. As I
recall, if I had requested a cross-ship, I would have been responsible for
getting the damaged case back to them (as you pointed out). I think that's
why I decided to wait for the claim to be processed. I figured that FedEx
would come for the damaged case when they delivered the replacement, but as
we discussed, they didn't want the damaged case returned at all.

Newegg handled it all very fairly as far as I was concerned.

John
 
How to get past the "Old Wives Tale" of 512 meg limit of memory on Win98.

Go to system .ini. <in the main windows folder>
In the line vcache add...........

[vcache]
MaxFileCache=524288

This is for any system running over 768meg of RAM. This line prevents vcache
runaway.
 
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