Outlook will not send messages in "outbox"

  • Thread starter Thread starter Guest
  • Start date Start date
I have the same problem with the date being stripped and the message not
being sent as is discussed by others. My problem is not consistent with the
series of events that you described. The e-mail is scanned after the problem
occurs, not before. It seems to happen about 50% of the time, and will act
differently on similar or same e-mail. It is something else than Norton
scanning, I believe. I am runing XP Pro, Norton 2005, Outlook 2003, SP2, and
other updates.

Your suggestion that one must turn of Norton is alarming. I have Norton
because I have had lots of problems with spam and malicious e-mail, and
Norton keeps the system clean (we intercept lots of bad stuff according to
the logs).
 
Turn off your email scanning.

From a newsgroup post by Frank Saunders, MS-MVP:
From http://service1.symantec.com/SUPPOR...nDocument&src=tr&Highlight=0,email,protection

Disabling email protection does not leave you vulnerable to viruses and malicious software in email. It is a separate layer of protection in addition to Auto-Protect. Auto-Protect scans any incoming files, including email, as they are saved to your hard drive. As long as you keep your virus definitions up to date with LiveUpdate, and keep Auto-Protect enabled and set to scan files as they are created or downloaded, your system is fully protected.

See also the section on "Is it safe to disable email scanning" here: http://service1.symantec.com/support/sharedtech.nsf/docid/2002071214223706


--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
 
mjholt said:
Your suggestion that one must turn of Norton is alarming.
Click to expand...

That's not the suggestion at all. The suggestion was to not integrate
Norton with Outlook. While it won't scan incoming or outgoing messages, as
long as you continue to run the on-access scanner that Norton has, you are
just as protected. Why does that alarm you?
I have
Norton because I have had lots of problems with spam and malicious
e-mail, and Norton keeps the system clean (we intercept lots of bad
stuff according to the logs).
Click to expand...

And you still will, just at a different point in the process.
 
Brian,

Then I misunderstood your suggestion. However, I cannot see how Norton is
involved at all. I have found that if I forward the outgoing message that is
not assigned a date and thus cannot be sent, it is assigned a date and is
sent.

This is thoroughly an OL 2003 glitch.
 
mjholt said:
Then I misunderstood your suggestion. However, I cannot see how
Norton is involved at all.
Click to expand...

Because you cannot see it does not mean it isn't true. Do you have the mail
integration features enabled in Norton?
 
I believe you. If I understand the issue (and I may not) it concerns
the integration of Norton into Outlook. I have looked into reversing
the integration of Norton into Outlook, but I do not find how that is
done, short of uninstalling Outlook and reinstalling it. How should I
proceed. Am I on the right track?
 
I believe you. If I understand the issue (and I may not) it concerns
the integration of Norton into Outlook. I have looked into reversing
the integration of Norton into Outlook, but I do not find how that is
done, short of uninstalling Outlook and reinstalling it. How should I
proceed. Am I on the right track?
Click to expand...

It's not Outlook that needs adjustment. Uninstall Norton and reinstall,
avoiding the option to integrate it with Outlook.
 
'Lo all.
Okay, I've disabled my outgoing e-mail scanning in Norton, and I still can't
get Outlook to send my messages. They're italicized, waiting in the outbox.
The message says "Sending," but they remain stuck there. Where should I look
next? Incoming mail is no problem.
Elizabeth
 
Elizabeth said:
Okay, I've disabled my outgoing e-mail scanning in Norton, and I
still can't get Outlook to send my messages. They're italicized,
waiting in the outbox. The message says "Sending," but they remain
stuck there. Where should I look next? Incoming mail is no problem.
Click to expand...

With Norton, it is often the case that you cannot truly disable the mail
scanning unless you uninstall Norton and reinstall without the scanning
feature.
 
HEY JEFF,

Our company has just gone through an upgrade here from Exchange 5.5 to
Exchange Server 2003. We have Groupshield 6.0 through in McAfee EPO running,
and all our clients are XP/Win2K OS running a mix of either Outlook 2000 or
2003. Everything works great except that our mail is getting stuck in the
Outbox until we hit the Send/Receive OR until the deafult Send/Receive 5min
timeout kicks in. Any idea why the delay in the Outbox??

Let me know....
 
I have a similar problem but only when I am visiting to a particular office
with my laptop and I am using my clients server to acces the internet. My
message stays in the outbox - no italics or date. Norton is disabled. I
have disabled all add-ins in the tool section for add-ins. The problem only
happens in this office. Am I being blicked by this server? there are no
error messsages and the "send/receive" status says "completed".
 
LindaLiz said:
I just replied moments ago with some interesting things that I have found.
Unsure if this is Norton related or not, but it seems that there is a sure
fire bug here. In addition to the things that I put in my other post I found
some others as well:

The first message I create goes to the outbox, and is stripped of its DATE
(It will say DATE: NONE).
Second message retains it's date and looks normal (Italic and ready to head
out the door). It also sits above the second message in the outbox, shows
DATE: TODAY and the proper date in the date column.
I can continue to create messages and they all are fine.
If I hit SEND/RECEIVE all messages but the FIRST ONE will send.
If I DELETE the first message that has been stripped of it's date, all of my
messages created after are then corrupted as the first and cannot be sent.

It's as if Outlook wants to create a slot in the OUTBOX for DATE:NONE. If
you create messages after the first, it creates a slot for DATE:TODAY.
Deleting the message in the DATE:NONE slot will then screw up all the other
messages by then making it the DATE:NONE. My workaround to get mail out at
this point is to create a dummy message when I start up Outlook, then use the
program as I normally would. Serious bug.
Click to expand...
 
sorry about the 'blank' last message, i am a 'newbie!'

has anyone responded to your query since you posted this? i have the same
porblem in that my outlook 2003 has 'stuck' mail in the outbox with date as
'NONE'; what is the solution?

regards

gary
 
BW said:
This has been a recurring problem for me. Usually, I can fix it, but not
this time. I can compose a message, or reply to a message, it doesn't
matter. When I click the send/receive button, the messages in the outbox
will not send, even though I know the information in the servers "incoming
mail" and "outgoing server" are correct. It just doesn't send the damn
messages. When the dialog box pops up, telling me the progress, I can tell
if it is going to work. If it is going to work, the little icon by the
"sending" message will be the little down arrow, and when it is not going to
work, it will be a check mark. What can I do?
Click to expand...
 
Ditto--recurring problem for me. I followed advice previously provided
in this thread.

One can compose and send, watching the message appear in the outbox
(folder view only). Do not open the outbox view (per Andy). Hit
"send" and the message flies.

If one does open the outbox view, the problem occurs.

To all, thanks for the observations/advice.

Logman
 
BW said:
This has been a recurring problem for me. Usually, I can fix it, but not
this time. I can compose a message, or reply to a message, it doesn't
matter. When I click the send/receive button, the messages in the outbox
will not send, even though I know the information in the servers "incoming
mail" and "outgoing server" are correct. It just doesn't send the damn
messages. When the dialog box pops up, telling me the progress, I can tell
if it is going to work. If it is going to work, the little icon by the
"sending" message will be the little down arrow, and when it is not going to
work, it will be a check mark. What can I do?
Click to expand...
 
my problem is that i have a message in the outbox that is in italics but it
just sits there. Its been in there for 3 days, i've even left outlook open
over night. I can't deleted it because it says that the message is already
transmitting. Is there anyway to manually delete this file? Maybe thru a
temp folder or something?
 
Have also had this problem from time to time. It recurred today after
I had switched anti-virus software to Trend Micro PC-cillin 2006
(highly recommended by Consumer Reports). However, my problem is only
with e-mails that have attachments. Otherwise, the symptoms are the
same with a reference to 0x80070057. I called my Internet operator for
support, but in their support knowledge base they refer to an error in
Windows XP SP2. In other words, it's not their hassle.
 
Have also had this problem from time to time. It recurred today after
I had switched anti-virus software to Trend Micro PC-cillin 2006
(highly recommended by Consumer Reports). However, my problem is only
with e-mails that have attachments. Otherwise, the symptoms are the
same with a reference to 0x80070057. I called my Internet operator for
support, but in their support knowledge base they refer to an error in
Windows XP SP2. In other words, it's not their hassle.
 
Here are some more clues. After running Identify and Repair, I unsuccessfully tried to resend the messages. However, since they were to several e-mail addresses, I then tried to resend to each recipient separately. It turned out that the problem was specific to one of these. With a little more effort, I was then able to send to the last of these recipients. It is my guess that this is a bug in Outlook that Microsoft has not yet addressed.
 
Back
Top