Outlook 2007 Address Book

  • Thread starter Thread starter dale1948
  • Start date Start date
Russ,

When you first suggested a new profile, you didn't say how. At any rate, the
help screens led me to the same article, and as I said, I followed precisely,
tested the connection, and it worked. Even though you did not tell me to do
so, I created a new personal file for contacts and made both the new profile
and new contact folder default. Address book shows no entries.

Could the problem be in the application itself?

Russ Valentine said:
Well you certainly posted no information here. When done correctly the
address book works fine.
--
Russ Valentine
[MVP-Outlook]
dale1948 said:
Actually Russ, I found this same article, last night, and followed it
precisely. I created a new profile, tested the connection, set it for the
default profile and opened Outlook. None of my contacts show up in the
address book

Russ Valentine said:
Sounds like you didn't create a new Outlook profile at all. What did you
do?
Follow the directions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Russ,

I created a new profile through the mail icon, in the control panel. No
change. Can you possibly direct me to someone else if you are unable to
help?
I don't know what else to do. Once something is working, I don't mess
around
with settings.

I greatly appreciate your assistance.

Dale

:

If there is nothing you can select from the dropdown that will show
your
Contacts then you lost the connection between your address book view
and
your Contacts Folder. I sure don't know how you did it. Unfortunately,
there
is no way to repair it in Outlook 2007 without creating a new profile.

--
Russ Valentine
[MVP-Outlook]
I believe you are talking about the address book icon on the tool
bar.
If I
click on this, a window opens where I have the opportunity to type
in a
name
to search from one of 2 address books. No list of contacts appear.
The
first
selected from the drop down is "contacts". If I type a name in to
search,
one
contact will appear. The second choice from the drop down is outlook
address
book. If I search for a name, a message says there is nothing in
this
address
book.

Every other place I look; account settings>address book>change,
lists
"contacts: personal folders", as my address book. In the propeties
dialog
box
of the contacts personal folder>outlook address book, it lists
"contacts"
as
the address book.

:

You aren't adding another address book. You're adding your Contacts
Folder
to your existing address book.
Are you sure you are even looking in the right place for your
Contacts?
When
you open your Address Book, can you not select your Contacts from
the
dropdown and see them?
--
Russ Valentine
[MVP-Outlook]
I deleted the the "Contacts:Personl Folders", Exited, and went
back
in
to
add
a new address book. My only options are mobil address book, or
outlook
address book. It won't let me add outlook address book again, and
when
I
click on change, "Contacts:Personal Folders" reappears.

In the properties dialog box of the contacts folder, I cannot
remove.

:

But you can remove it, right? If nothing appears when you view
this
folder
in the address book view, then you have a corrupt link to your
Contacts
Folder. Remove this one and add the correct one.
--
Russ Valentine
[MVP-Outlook]
Sorry Russ, perhaps I jumped ahead.

First , I did exactly as you asked, and when I clicked on
"change",
a
widow
opened that showed my outlook address book as
"contacts:personal
folders".

Within the same window, and above, the text said to go to
properties
in
the
contacts, personal folders. The dialog box showed that this
folder
was
selected as the e-mail address book. As I said last night,
there
is
a
check
mark in this box, but it is not "active", which is to say that
the
text
and
check box are light gray, and I couldn't change if I wanted
to.

I'm sorry for the confusion but, this is exactly what I see.

Dale

:

Wait. You confused me. The view I asked for has no check box.
You
said
it
does. You didn't mean that, did you?
--
Russ Valentine
[MVP-Outlook]
message
Hi Russ,

I've been out of town.

OK, the window shows the selected Outlook Address Book as
"Contacts:Personal
Folders". The text above this says that in the properties
dialog
box
to
check
the box "Show this folder as the e-mail address book". The
box
has a
check
mark, but it is not "active".

Dale

:

Go to Tools > Account Settings > Address Book Tab >
Outlook
Address
Book

Change... >
What do you see?
--
Russ Valentine
[MVP-Outlook]
message
Russ,

Ok, I tried your suggestion. I only have 1 address book;
"Contacts".
This
is
the one that had been selected; as always.

When I type a name into select names window that opens
when I
click
on
"To"
in e-mail, no list of contacts appeares but, I can type
a
name
in,
click
the
search button and one name will appear.

:

No. I'm saying open the Address Book from your toolbar.
In
that
view
you
will have the option to choose which Contacts Folder
you
want
to
display
first.

--
Russ Valentine
[MVP-Outlook]
in
message
Hi Russ,

You helped me on a similar problem a couple of months
ago
on
the
PC
in
my
office. In fact I looked your reply up to see if I
could
use
to
fix
my
home
PC.

I'm not sure I completely understand your response.
When
you
say
open
address book, do you mean my Outlook contacts
personal
folder?

One other thing I looked at prior to asking for help
was
to
right
click
on
the contacts folder> properties. This opened a window
called
contact
properties. By clicking on the Outlook Address Book
tab,
I
can
see
that
"Contacts" has been selected as the folder for my
e-mail
address
book.
Although there is a check mark in the box, the entire
line
is
not
"active",
in other words, I can't uncheck, or check the box.

Again everthing has worked fine for over a year then
Click to expand...
Click to expand...
Click to expand...
 
dale1948 said:
Russ,

When you first suggested a new profile, you didn't say how. At any rate,
the
help screens led me to the same article, and as I said, I followed
precisely,
tested the connection, and it worked. Even though you did not tell me to
do
so, I created a new personal file for contacts and made both the new
profile
and new contact folder default. Address book shows no entries.
Click to expand...


The reason the Contacts is empty is that you need to tell the new profile to
use the old data file (pst).
 
For us to figure out what you did wrong (if anything), we would need to know
how your "created a new personal folder file for contacts" and what you mean
by that. Outlook already creates a new personal folder file automatically
with a new profile and that Contacts Folder is enabled as an email address
book by default. Any other folder that you create, you'd have to designate
as an email address book yourself. Finally, we'd have to know how you
migrated your data to this new profile.
Are you certain this address book doesn't work? Is it configured to display
a Contacts folder that contains valid, resolved electronic addresses?
--
Russ Valentine
[MVP-Outlook]
dale1948 said:
Russ,

When you first suggested a new profile, you didn't say how. At any rate,
the
help screens led me to the same article, and as I said, I followed
precisely,
tested the connection, and it worked. Even though you did not tell me to
do
so, I created a new personal file for contacts and made both the new
profile
and new contact folder default. Address book shows no entries.

Could the problem be in the application itself?

Russ Valentine said:
Well you certainly posted no information here. When done correctly the
address book works fine.
--
Russ Valentine
[MVP-Outlook]
dale1948 said:
Actually Russ, I found this same article, last night, and followed it
precisely. I created a new profile, tested the connection, set it for
the
default profile and opened Outlook. None of my contacts show up in the
address book

:

Sounds like you didn't create a new Outlook profile at all. What did
you
do?
Follow the directions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Russ,

I created a new profile through the mail icon, in the control panel.
No
change. Can you possibly direct me to someone else if you are unable
to
help?
I don't know what else to do. Once something is working, I don't
mess
around
with settings.

I greatly appreciate your assistance.

Dale

:

If there is nothing you can select from the dropdown that will show
your
Contacts then you lost the connection between your address book
view
and
your Contacts Folder. I sure don't know how you did it.
Unfortunately,
there
is no way to repair it in Outlook 2007 without creating a new
profile.

--
Russ Valentine
[MVP-Outlook]
I believe you are talking about the address book icon on the tool
bar.
If I
click on this, a window opens where I have the opportunity to
type
in a
name
to search from one of 2 address books. No list of contacts
appear.
The
first
selected from the drop down is "contacts". If I type a name in to
search,
one
contact will appear. The second choice from the drop down is
outlook
address
book. If I search for a name, a message says there is nothing in
this
address
book.

Every other place I look; account settings>address book>change,
lists
"contacts: personal folders", as my address book. In the
propeties
dialog
box
of the contacts personal folder>outlook address book, it lists
"contacts"
as
the address book.

:

You aren't adding another address book. You're adding your
Contacts
Folder
to your existing address book.
Are you sure you are even looking in the right place for your
Contacts?
When
you open your Address Book, can you not select your Contacts
from
the
dropdown and see them?
--
Russ Valentine
[MVP-Outlook]
I deleted the the "Contacts:Personl Folders", Exited, and went
back
in
to
add
a new address book. My only options are mobil address book, or
outlook
address book. It won't let me add outlook address book again,
and
when
I
click on change, "Contacts:Personal Folders" reappears.

In the properties dialog box of the contacts folder, I cannot
remove.

:

But you can remove it, right? If nothing appears when you
view
this
folder
in the address book view, then you have a corrupt link to
your
Contacts
Folder. Remove this one and add the correct one.
--
Russ Valentine
[MVP-Outlook]
message
Sorry Russ, perhaps I jumped ahead.

First , I did exactly as you asked, and when I clicked on
"change",
a
widow
opened that showed my outlook address book as
"contacts:personal
folders".

Within the same window, and above, the text said to go to
properties
in
the
contacts, personal folders. The dialog box showed that this
folder
was
selected as the e-mail address book. As I said last night,
there
is
a
check
mark in this box, but it is not "active", which is to say
that
the
text
and
check box are light gray, and I couldn't change if I wanted
to.

I'm sorry for the confusion but, this is exactly what I
see.

Dale

:

Wait. You confused me. The view I asked for has no check
box.
You
said
it
does. You didn't mean that, did you?
--
Russ Valentine
[MVP-Outlook]
message
Hi Russ,

I've been out of town.

OK, the window shows the selected Outlook Address Book
as
"Contacts:Personal
Folders". The text above this says that in the
properties
dialog
box
to
check
the box "Show this folder as the e-mail address book".
The
box
has a
check
mark, but it is not "active".

Dale

:

Go to Tools > Account Settings > Address Book Tab >
Outlook
Address
Book

Change... >
What do you see?
--
Russ Valentine
[MVP-Outlook]
in
message
Russ,

Ok, I tried your suggestion. I only have 1 address
book;
"Contacts".
This
is
the one that had been selected; as always.

When I type a name into select names window that
opens
when I
click
on
"To"
in e-mail, no list of contacts appeares but, I can
type
a
name
in,
click
the
search button and one name will appear.

:

No. I'm saying open the Address Book from your
toolbar.
In
that
view
you
will have the option to choose which Contacts Folder
you
want
to
display
first.

--
Russ Valentine
[MVP-Outlook]
"dale1948" <[email protected]>
wrote
in
message
Hi Russ,

You helped me on a similar problem a couple of
months
ago
on
the
PC
in
my
office. In fact I looked your reply up to see if I
could
use
to
fix
my
home
PC.

I'm not sure I completely understand your
response.
When
you
say
open
address book, do you mean my Outlook contacts
personal
folder?

One other thing I looked at prior to asking for
help
was
to
right
click
on
the contacts folder> properties. This opened a
window
called
contact
properties. By clicking on the Outlook Address
Book
tab,
I
can
see
that
"Contacts" has been selected as the folder for my
e-mail
address
book.
Although there is a check mark in the box, the
entire
line
is
not
"active",
in other words, I can't uncheck, or check the box.

Again everthing has worked fine for over a year
then
Click to expand...
Click to expand...
Click to expand...
 
Russ,

I just noted 1 other thing. When I checked on the data files tab for the new
profile, it was shown as Outlook5.pst. I added the original Outlook.pst and
made it the default. My orinal in box, sent items, calender and contacts show
up, but no address book.

Dale

Russ Valentine said:
For us to figure out what you did wrong (if anything), we would need to know
how your "created a new personal folder file for contacts" and what you mean
by that. Outlook already creates a new personal folder file automatically
with a new profile and that Contacts Folder is enabled as an email address
book by default. Any other folder that you create, you'd have to designate
as an email address book yourself. Finally, we'd have to know how you
migrated your data to this new profile.
Are you certain this address book doesn't work? Is it configured to display
a Contacts folder that contains valid, resolved electronic addresses?
--
Russ Valentine
[MVP-Outlook]
dale1948 said:
Russ,

When you first suggested a new profile, you didn't say how. At any rate,
the
help screens led me to the same article, and as I said, I followed
precisely,
tested the connection, and it worked. Even though you did not tell me to
do
so, I created a new personal file for contacts and made both the new
profile
and new contact folder default. Address book shows no entries.

Could the problem be in the application itself?

Russ Valentine said:
Well you certainly posted no information here. When done correctly the
address book works fine.
--
Russ Valentine
[MVP-Outlook]
Actually Russ, I found this same article, last night, and followed it
precisely. I created a new profile, tested the connection, set it for
the
default profile and opened Outlook. None of my contacts show up in the
address book

:

Sounds like you didn't create a new Outlook profile at all. What did
you
do?
Follow the directions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Russ,

I created a new profile through the mail icon, in the control panel.
No
change. Can you possibly direct me to someone else if you are unable
to
help?
I don't know what else to do. Once something is working, I don't
mess
around
with settings.

I greatly appreciate your assistance.

Dale

:

If there is nothing you can select from the dropdown that will show
your
Contacts then you lost the connection between your address book
view
and
your Contacts Folder. I sure don't know how you did it.
Unfortunately,
there
is no way to repair it in Outlook 2007 without creating a new
profile.

--
Russ Valentine
[MVP-Outlook]
I believe you are talking about the address book icon on the tool
bar.
If I
click on this, a window opens where I have the opportunity to
type
in a
name
to search from one of 2 address books. No list of contacts
appear.
The
first
selected from the drop down is "contacts". If I type a name in to
search,
one
contact will appear. The second choice from the drop down is
outlook
address
book. If I search for a name, a message says there is nothing in
this
address
book.

Every other place I look; account settings>address book>change,
lists
"contacts: personal folders", as my address book. In the
propeties
dialog
box
of the contacts personal folder>outlook address book, it lists
"contacts"
as
the address book.

:

You aren't adding another address book. You're adding your
Contacts
Folder
to your existing address book.
Are you sure you are even looking in the right place for your
Contacts?
When
you open your Address Book, can you not select your Contacts
from
the
dropdown and see them?
--
Russ Valentine
[MVP-Outlook]
I deleted the the "Contacts:Personl Folders", Exited, and went
back
in
to
add
a new address book. My only options are mobil address book, or
outlook
address book. It won't let me add outlook address book again,
and
when
I
click on change, "Contacts:Personal Folders" reappears.

In the properties dialog box of the contacts folder, I cannot
remove.

:

But you can remove it, right? If nothing appears when you
view
this
folder
in the address book view, then you have a corrupt link to
your
Contacts
Folder. Remove this one and add the correct one.
--
Russ Valentine
[MVP-Outlook]
message
Sorry Russ, perhaps I jumped ahead.

First , I did exactly as you asked, and when I clicked on
"change",
a
widow
opened that showed my outlook address book as
"contacts:personal
folders".

Within the same window, and above, the text said to go to
properties
in
the
contacts, personal folders. The dialog box showed that this
folder
was
selected as the e-mail address book. As I said last night,
there
is
a
check
mark in this box, but it is not "active", which is to say
that
the
text
and
check box are light gray, and I couldn't change if I wanted
to.

I'm sorry for the confusion but, this is exactly what I
see.

Dale

:

Wait. You confused me. The view I asked for has no check
box.
You
said
it
does. You didn't mean that, did you?
--
Russ Valentine
[MVP-Outlook]
message
Hi Russ,

I've been out of town.

OK, the window shows the selected Outlook Address Book
as
"Contacts:Personal
Folders". The text above this says that in the
properties
dialog
box
to
check
the box "Show this folder as the e-mail address book".
The
box
has a
check
mark, but it is not "active".

Dale

:

Go to Tools > Account Settings > Address Book Tab >
Outlook
Address
Book

Change... >
What do you see?
--
Russ Valentine
[MVP-Outlook]
in
message
Russ,

Ok, I tried your suggestion. I only have 1 address
book;
"Contacts".
This
is
the one that had been selected; as always.

When I type a name into select names window that
opens
when I
click
on
"To"
in e-mail, no list of contacts appeares but, I can
type
a
name
in,
click
the
search button and one name will appear.

:

No. I'm saying open the Address Book from your
toolbar.
In
that
view
you
will have the option to choose which Contacts Folder
you
want
to
display
first.
Click to expand...
Click to expand...
Click to expand...
 
In that case everything I speculated in my previous post was correct. I
would suggest you follow the directions I have already posted.
--
Russ Valentine
[MVP-Outlook]
dale1948 said:
Russ,

I just noted 1 other thing. When I checked on the data files tab for the
new
profile, it was shown as Outlook5.pst. I added the original Outlook.pst
and
made it the default. My orinal in box, sent items, calender and contacts
show
up, but no address book.

Dale

Russ Valentine said:
For us to figure out what you did wrong (if anything), we would need to
know
how your "created a new personal folder file for contacts" and what you
mean
by that. Outlook already creates a new personal folder file automatically
with a new profile and that Contacts Folder is enabled as an email
address
book by default. Any other folder that you create, you'd have to
designate
as an email address book yourself. Finally, we'd have to know how you
migrated your data to this new profile.
Are you certain this address book doesn't work? Is it configured to
display
a Contacts folder that contains valid, resolved electronic addresses?
--
Russ Valentine
[MVP-Outlook]
dale1948 said:
Russ,

When you first suggested a new profile, you didn't say how. At any
rate,
the
help screens led me to the same article, and as I said, I followed
precisely,
tested the connection, and it worked. Even though you did not tell me
to
do
so, I created a new personal file for contacts and made both the new
profile
and new contact folder default. Address book shows no entries.

Could the problem be in the application itself?

:

Well you certainly posted no information here. When done correctly the
address book works fine.
--
Russ Valentine
[MVP-Outlook]
Actually Russ, I found this same article, last night, and followed
it
precisely. I created a new profile, tested the connection, set it
for
the
default profile and opened Outlook. None of my contacts show up in
the
address book

:

Sounds like you didn't create a new Outlook profile at all. What
did
you
do?
Follow the directions here:
http://support.microsoft.com/default.aspx?scid=kb;en-us;829918&Product=out2003
--
Russ Valentine
[MVP-Outlook]
Russ,

I created a new profile through the mail icon, in the control
panel.
No
change. Can you possibly direct me to someone else if you are
unable
to
help?
I don't know what else to do. Once something is working, I don't
mess
around
with settings.

I greatly appreciate your assistance.

Dale

:

If there is nothing you can select from the dropdown that will
show
your
Contacts then you lost the connection between your address book
view
and
your Contacts Folder. I sure don't know how you did it.
Unfortunately,
there
is no way to repair it in Outlook 2007 without creating a new
profile.

--
Russ Valentine
[MVP-Outlook]
I believe you are talking about the address book icon on the
tool
bar.
If I
click on this, a window opens where I have the opportunity to
type
in a
name
to search from one of 2 address books. No list of contacts
appear.
The
first
selected from the drop down is "contacts". If I type a name in
to
search,
one
contact will appear. The second choice from the drop down is
outlook
address
book. If I search for a name, a message says there is nothing
in
this
address
book.

Every other place I look; account settings>address
book>change,
lists
"contacts: personal folders", as my address book. In the
propeties
dialog
box
of the contacts personal folder>outlook address book, it lists
"contacts"
as
the address book.

:

You aren't adding another address book. You're adding your
Contacts
Folder
to your existing address book.
Are you sure you are even looking in the right place for your
Contacts?
When
you open your Address Book, can you not select your Contacts
from
the
dropdown and see them?
--
Russ Valentine
[MVP-Outlook]
message
I deleted the the "Contacts:Personl Folders", Exited, and
went
back
in
to
add
a new address book. My only options are mobil address book,
or
outlook
address book. It won't let me add outlook address book
again,
and
when
I
click on change, "Contacts:Personal Folders" reappears.

In the properties dialog box of the contacts folder, I
cannot
remove.

:

But you can remove it, right? If nothing appears when you
view
this
folder
in the address book view, then you have a corrupt link to
your
Contacts
Folder. Remove this one and add the correct one.
--
Russ Valentine
[MVP-Outlook]
message
Sorry Russ, perhaps I jumped ahead.

First , I did exactly as you asked, and when I clicked
on
"change",
a
widow
opened that showed my outlook address book as
"contacts:personal
folders".

Within the same window, and above, the text said to go
to
properties
in
the
contacts, personal folders. The dialog box showed that
this
folder
was
selected as the e-mail address book. As I said last
night,
there
is
a
check
mark in this box, but it is not "active", which is to
say
that
the
text
and
check box are light gray, and I couldn't change if I
wanted
to.

I'm sorry for the confusion but, this is exactly what I
see.

Dale

:

Wait. You confused me. The view I asked for has no
check
box.
You
said
it
does. You didn't mean that, did you?
--
Russ Valentine
[MVP-Outlook]
in
message
Hi Russ,

I've been out of town.

OK, the window shows the selected Outlook Address
Book
as
"Contacts:Personal
Folders". The text above this says that in the
properties
dialog
box
to
check
the box "Show this folder as the e-mail address
book".
The
box
has a
check
mark, but it is not "active".

Dale

:

Go to Tools > Account Settings > Address Book Tab >
Outlook
Address
Book

Change... >
What do you see?
--
Russ Valentine
[MVP-Outlook]
"dale1948" <[email protected]>
wrote
in
message
Russ,

Ok, I tried your suggestion. I only have 1 address
book;
"Contacts".
This
is
the one that had been selected; as always.

When I type a name into select names window that
opens
when I
click
on
"To"
in e-mail, no list of contacts appeares but, I can
type
a
name
in,
click
the
search button and one name will appear.

:

No. I'm saying open the Address Book from your
toolbar.
In
that
view
you
will have the option to choose which Contacts
Folder
you
want
to
display
first.
Click to expand...
Click to expand...
Click to expand...
 
dale1948 said:
I having been using this application for over 1 year, without problem. As of
today, when composing a new e-mail, and clicking on "To", my outlook address
book does not open. Instead, I get a window that says "Select
Names:Contacts". In the past, my entire contacts listing opened up and I
could click on the intended recipients. I've made no changes to any settings
of which I'm aware.

How can I change to the way it was?

Thanks!

Dale
Click to expand...
 
Can anyone tell me if you can add a command button to add a contact from an
email to the address book. I tried the help menu ( bit of a misnomer) but it
does show what the button might look like. I understand that Outlook doesn't
save automatically the address of someone you reply to. Supposedly you can
highlight an address in an open message and then click on this button. But I
cannot find it.
Any help would be wondeful.
Thanks J
 
Can anyone tell me if you can add a command button to add a contact from
an
email to the address book. I tried the help menu ( bit of a misnomer) but
it
does show what the button might look like. I understand that Outlook
doesn't
save automatically the address of someone you reply to. Supposedly you can
highlight an address in an open message and then click on this button. But
I
cannot find it.
Click to expand...

If the address is in a recipient or sender field, right-click and choose Add
to Contacts. If the address is in the body of the message, you can click it
to open a new message addressed to that address, press Ctrl-K to resolve the
address, then right-click it and choose Add to Contacts. If there are
conditions other than these, explain them and we may be able to suggest
something else.
 
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