omega said:
It is locally based: Monterey Bay, near San Jose. However, they have a
very large collection of numbers for dialing in anywhere in the
country. I see 141 hits for Oregon. To refine by area code,
http://corp.redshift.com/numbers.php
I know I'm a little late on this thread, but I felt a need to post my
experience with this particular ISP. Redshift is far and away the single
shiftiest ISP I've dealt with in my life. I've had 5 different ISPs in
about 11 years online.
I had a dial-up account with them, and cancelled it after 2 weeks of
incessant headaches. The service was poor, and tech support ultimately
didn't solve the (rather serious) problem I was having. Actually, I was
astounded by the quality of their tech support, some of which were
downright rude, uncaring, and/or ignorant.
I promptly went with someone else, and forgot about them. So, 5 and a
half months later I received an envelope in the mail with a Redshift
return address. I figured they got me on their mailing list, and were
sending me a special offer or something that I would dump in the
shredder. Turns out it was a notice from their collections department
saying that I owed them $78! Not only had I phoned them and cancelled
the account after 2 weeks, but this was the first I had heard from them
in all this time.
I spoke with 3 different people in one call, all of whom basically
called me a liar because I didn't have my "cancellation number" handy!
They claimed they had no record of me cancelling the account. I don't
often get as angry as I was when I cancelled, so I was 100% certain that
I did. However, I honestly can't recall the person giving me a number,
and even if he did, why would I still have it 5 months later?
"Do you have your cancellation number?" The first guy actually *toyed*
with me, saying I had accessed the account within the last 3 weeks. Some
time after I blew a gasket, he gave me the proper date of my last
connection, passed me on to someone else, and never apologized.
"Do you have your cancellation number?" The second guy, after some time,
said he'd do me the big favor of removing all but $17 due. I told him
there was no reason for me to have to give them another cent, and had to
ask for a supervisor TWICE.
"Do you have your cancellation number?" The supervisor told me she'd
"research" it, and would call back the next day.
I've yet to hear from them again, but I'm not holding my breath. I have
to wonder how many people they pull this kind of crap with, and if
anyone just sends them the money to get them out of their hair.
-Steve