V
Vastmasd
I do believe that on Mon, 5 May 2008 11:54:24 -0400,
Thanks for all the informative replies.
LVTravel said:Enough is enough. If you don't like the answers you get here, go somewhere
else like back to Norton. This is a newsgroup for XP new users. If your
machine came with Norton or you installed Norton it is your responsibility
to know that Norton does not have a totally reliable product (as you found
out.) If in doubt about a program, ask the question here before you install
it.
The best way to ensure that Norton is totally uninstalled, in your case, is
to totally reinstall Windows from scratch, don't use any of your backup
except for individual data files and your programs from their original
disks.
As for the MVP war, I'm not an MVP and don't really care to be one. I am on
this group to help others, not for any type of recognition. My advice is
generally sound, but like others, I occasionally make mistakes. So, whether
you have the right to use MVP or not, I don't really care. If you help
people to the best of your ability that is all that matters.
Reading your latest post tells me that you are capable of confusing
whoever is listening to you and yourself.
You only show you are being dishonest when you don't address the
issue.
Hope this helps.
Reading your latest post tells me that you are capable of confusing
whoever is listening to you and yourself.
You only show you are being dishonest when you don't address the issue
and make unsupported statements.
Hope this helps.
No don't hope anything of the kind. Your post was completely refuted
so you resort to lies. You are nothing but a corporate shill for
Norton. Guys like you, are the worst. You sell computer users out to
the software companies. You have no self respect.
Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~
I COULD ANSWER MORE FULLY BUT IMPORTANT POINTS WOULD BE LOST.1. You admit that Norton is hard to uninstall not mentioning the fact
that Norton programs Norton Programs, which means that Norton wants
them hard to uninstall. As Norton wants their programs to be hard to
uninstall it stands to reason that Norton will do everything it can to
prevent the user from uninstalling Norton as long as they can get away
with it.2. Norton is a virus and as such installs itself and as such it
attacks competing programs.3. I cannot accept the fact that you are confused as to the meaning be
free of. Maybe you are so desperate to find an answer that you
confused yourself. Went you asked if when I said “Norton Free” I only
meant that I wanted to get rid of Norton you were being absurd. I
shouldn’t have to explain the meaning of the word “free.” When you
look at an ingredient label and it says “peanut free” it doesn’t mean
that they wish they didn’t have any peanuts in there; it mans WITHOUT.
When I said Norton Free I meant Norton was uninstalled and any person
who knows English knows that. Everyone including you knows the meaning
of the word “free.” You know it means without. The only confusion was
on your part.4. I said Norton was uninstalled for months before I got Elephant
Drive. So the claim that I reinstalled Norton is patently false. (I am
not accusing you of being dishonest only desperate to avoid the
reality that Norton is a virus.)5. I only stored image and text files on Elephant Drive.6. I never ever did any kind of restore from Elephant Drive.7. I moved image and text files from one computer to another with
Elephant Drive that is all.8. MOST IMPORTANT a file named Norton Ghost was found on a secure part
of the Elephant Drive files.Programmers protect certain files so their program will run reliably.
I just found out from an engineer at Elephant Drive that there was no
legal way a file named Norton Ghost would be found in where it was
found. It shouldn’t ever be found in those kinds of Elephant Drive
files.The person from Elephant Drive made sure to say he was not accusing
Norton of anything only that the file shouldn’t have been there. I’m
sure people in the computer business are afraid of Norton (most Norton
employees are good hard working, talented people) because those who
run Norton are powerful and ruthless.I clearly said it was months after I wasFlamestarPatrick was offering the right advice. The likely explanation for
your problem is that your earlier removal of Norton Anti Virus and
Norton Ghost. was not done in the correct way. This probably meant
that the removal tool was not able to work as it should. In this
situation one way to proceed would be to reinstall Norton Anti Virus
and Norton Ghost and then use the Norton removal tool. Given what
you have since tried I would not think this is now a feasible way to
proceed.What was the precise version of the Norton product(s) installed? Did
you print off and study the instructions before using the Norton
removal
tool?http://www.symantec.com/norton/support/selectproduct_ts.jspThe removal of Norton products has for years presented considerable
difficulties for the average user so it is not surprising that you
encountered difficulties. Many Technical Support staff often have not
been fully trained to handle the problems they are asked to resolve.
On the other hand they are often trying to help users who have
limited computing skills. The technical nature of the issues
involved can also cause difficulties when one explains to the other
what they are seeing and what has to be done.Reading your latest post tells me that you are capable of confusing
whoever is listening to you. This is not intended as a criticism. My
feeling is based on seeing how you present information. An example of
this is how you say at one point you paid Norton and later you say
Norton did not charge! Also the this statement by you is ambiguous "I
have been Norton free for about 8 months."! Does this mean that
Norton was removed 8 months ago or your first attempt was 8 months
ago?This statement suggests to me that you do not fully understand the
full implications of what you are saying "I would think I removed
Norton and it would rebuild it self. That’s right I would think it
was gone and a few days later it would return.". If Norton is
removed it stays removed unless you do something to restore it. Thus
if you restored your system from a backup then you would have Norton
again but that requires action by the user. Restoration does not
occur without user input. Norton Ghost is capable of providing
backup images. However you say you removed that programme. Elephant
Drive is an Online Data Storage system and it could be that you have
reintroduced Norton from restoring from your Elephant Drive
facility. We can only guess! It's for you to say whether this is
what you have done?Your first post said "Norton Cannot Be Removed and Disables Competing
Products." Norton does interfere with programmes that try to make
changes to the Windows Registry. Users of Norton products need to be
aware of this and work round the problems this causes. However, there
are a number of other similar products that do similar things. What
anti-virus and anti-spyware programmes are you using? What firewall
are you using?I should mention that the the first person who responded to your
request for help was a troll named "pcbutts1 [MS MVP]". There was
nothing wrong with his advice but he is not an MS MVP. Equally
Patrick Keenan amd myself are not an MS MVP but then we do not
pretend to be something we are not.
Hope this helps.Gerry
~~~~
FCA
Stourport, England
Enquire, plan and execute
~~~~~~~~~~~~~~~~~~~flamestar wrote:
You didn’t read my post.1. I removed or had removed both Norton Anti Virus and Norton Ghost.
To give me advice on how to remove these programs shows you did not
understand my message.2. I do not need advise on how to remove Norton as I had the best
people I could find at Norton do it.3. I did everything you recommended to remove Norton myself and
more, far more but it was never completely removed. I rebooted 3
times.4. I would think I removed Norton and it would rebuild it self.
That’s right I would think it was gone and a few days later it
would return.5. I paid Norton for help.6. They advised me to have one of their people remove the program
but several techs refused because it was too hard.7. I finally found someone from Norton who agreed to help. Norton
did not charge because they knew Norton was in the wrong.8. The tech from Norton tried everything you said to remove Norton
and more far more. (He had me reboot the computer at least 4 times.)IT DIDN’T WORK7. Then he removed Norton by hand. It took about 7 hours to do it.
He got help from his boss and coworkers, He also had to stop and
read manuals. I even think he made a few phone calls.8. I have been Norton free for about 8 months.9. I got Elephant Drive an online storage service about 4 months
ago.10. Norton Ghost is a backup program and as such is in competition
with Elephant Drive.11. Norton Products often attack and disable competing products.12. I have been using Elephant Drive for about 4 months and suddenly
it stopped working so I got on the chat line with someone from
Elephant Drive who tried to get it working without success.13. He had me look through an Elephant Drive file that had nested
files and one of the files said Norton Ghost.Months after Ghost was removed by experts it returned. My guess is
that Norton is burned into ROM by Dell. I’m not saying Ghost or any
other Norton product is installed in ROM only that there is
something in ROM that keeps Norton around and helps Norton attack
competing products."flamestar" <[email protected]> wrote in messageOn May 1, 10:04 am, "pcbutts1 [MS MVP]"Download and run the Norton Removal Tool
That doesn’t work. I ran the removal tool several times before I
called Norton customer service. They ran it at least twice before
they manually removed the program. All the removal tool does is
hide the program it does not remove it.============
The removal tool actually does remove the program - the files,
folders, and registry entries.If it isn't working for you, restart in Safe Mode as Administrator,
and remove the folders and registry entries manually. If you don't
know how
to do this, it might be a good idea to hire someone who does.Have them back up the drive before doing this, just to be on the
safe side.HTH
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Thanks for all the informative replies.