Hi Will,
The following applies to most games in general, and not just to the games that
may be listed in the KB Article refered to in this post.
SYMPTOMS:
When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
following symptoms:
..The game stops responding.
..The game quits unexpectedly.
..The computer restarts unexpectedly.
..The game stops and an error occurs
Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.
RESOLUTION:
Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting
Detailed instructions and video clips are published at:
http://support.microsoft.com/?scid=kb;en-us;303032
--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S.
http://mvp.support.microsoft.com
Visit my MSN Zone.com and Gaming Help Site:
http://mvps.org/nibblesnbits
MS Games Help and Support Center:
http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________
Will Wrote:
=================
| i tried all of those things and it didnt fix it at one point it made it worse
| the game would quit out and the computer would restart then say error not
| just quit out and say error.....
|
| "Will" wrote:
|
|| me and my brother will do the steps this weekend and reply straight after
|| thanks will
||
|| "Thomas Kuck" wrote:
||
||| Hi Will,
|||
||| I just had a similar problem after installing City Life. Turns out it
||| was the Star Force Protection that came with it. To check if it is the
||| case proceed as follows:
|||
||| Open your device manager (Control Panel\Hardware\Device Manager)
||| Click View\Show hidden Devices
||| Click on the plus sign next to Non-Plug and Play Drivers
||| Have a look if anything is listed that got Starforce in its name
|||
||| Post back with the result
|||
||| Will wrote:
|||| Hi i have just bought a new amd athlon 64 with windows xp professional and
|||| any game i play it either quits out and says error do u want to send error
|||| report or not or the second one is it just quits out??
|||| thanks will
||||
|||
|||
||| ---
||| avast! Antivirus: Outbound message clean.
||| Virus Database (VPS): 0618-0, 05/02/2006
||| Tested on: 5/3/2006 6:44:40 PM
||| avast! - copyright (c) 1988-2006 ALWIL Software.
|||
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