No games working please help

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Guest

Hi i have just bought a new amd athlon 64 with windows xp professional and
any game i play it either quits out and says error do u want to send error
report or not or the second one is it just quits out??
thanks will
 
Will said:
Hi i have just bought a new amd athlon 64 with windows xp professional and
any game i play it either quits out and says error do u want to send error
report or not or the second one is it just quits out??
thanks will
Click to expand...

No one can be of much help without knowing more about your computer's
video accelerator chip set, video accelerator memory quantity, video
driver version and game titles (with versions if you can determine
them). You can obtain some of that information with the DirectX
Diagnostic (DXDIAG.EXE) that comes with Windows XP.

Depending on the game requirements you may also need to post which Java,
Flash Player, DirectX or OpenGL versions are installed on your computer,
Someone MAY be able to be more specific once you identify the games and
any related web site URLs.

Make sure you visit your computer hardware manufacturer's and game
publisher's support pages on their respective web sites to obtain any
new driver versions or application updates. It's quite common for
updates to become available while the CDs in retail packages are on
their way to final retail purchase.
 
Hi Will,

As Robert said, it helps to have more information about your system, however...

Updating video card drivers can solve most gaming issues. Here's some
simple abc's to always keep in mind. a. Shut off download accelerators,
firewalls and antivirus programs when downloading or installing updates;
b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
c. Make sure you meet the game's minimum video and system requirements.

Before you update your drivers, I recommend that you update DirectX
from: http://www.microsoft.com/windows/directx/default.aspx

Here are the steps I recommend you use to update your driver:

1. To identify the make and model of your card, right click your
Desktop, choose Properties / Settings / Advanced / Adapter.

2. Download the latest video driver for your card online, using
http://mvps.org/nibblesnbits/Video.html#drivers
to find the website to download from. I also have advanced
video driver and direct X troubleshooting steps on that page.

3. Save the .exe driver (or extract the zip file) to a folder
in My Documents named after the driver version number.

4. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

5. Click Start / (settings) Control Panel / System / Hardware
Device Manager / expand +Display Adapters / right click on
the adapter, pick "Uninstall", and click No if asked to reboot.

6. Use Control Panel / Add-Remove programs to uninstall the
previous driver (exe)software which may have been installed.

7. Restart the computer in Safe Mode by pressing the F8 key
about once every second as it's rebooting to pick Safe Mode.

8. If the driver is NOT a (.exe)program file, GO TO step 11.

9. When Windows prompts you to install the video adapter, click
"Cancel" and Double click the driver program to begin installation.
* Even if not prompted, doubleclick the driver and install it.

10. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 800x600 or higher Resolution.
That's it! Scroll down to the Troubleshooter if you have problems.

11. When Windows prompts you to install the video adapter, click
"Install from a list or specific location", click the "Browse" button,
browse to the My documents folder where you saved the driver,
and finally click on one of the driver files to begin installation.

** If you are not prompted, or if the driver was updated automatically:
Click Start / (settings) Control Panel / System / Hardware Device Manager
expand +Display Adapters / right click on the adapter, pick "Update Driver"
to start the Update Wizard, choose the "Install from a list..." option:
Browse to My Documents\ folder with the driver in it
Click OK and click Next to begin the update.

12. After you reboot, go to Control Panel / Display / Settings and
choose 32 bit Color Quality, and 800x600 or higher Resolution.
That's it! Try the advice in the Troubleshooter if you have problems.

TROUBLESHOOTING:

Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
If any of the Display options are Disabled and you cannot Enable them,
your most likely solution would be to update your Chipset Drivers as per
my website: http://mvps.org/nibblesnbits/Video.html#v11

Your program might not support dual monitors, or "dual head" video cards
You can disable the extra video output in your display properties control
panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.

Along with your Video card, Sound Cards, Motherboard Chipsets,
and Video Monitors may also require updated drivers. Even your
motherboard's BIOS may need to be updated for compatibility with
your Video card. These steps are listed at: http://NibblesNbitsVideo.tk

Perhaps the old Video drivers did not completely uninstall. If that's the
case, use these utility to completely uninstall the drivers and go to step
7:
nvidia: http://content.guru3d.com/index.php?page=detonatorrip&menu=0
or for all cards including nvidia use: http://www.driverheaven.net/cleaner/

The latest video drivers sometime don't work with a particular game.
(Check the Video suggestions in the readme.txt file in your game folder/CD)
If there's no suggestions, try an older (WHQL) driver, and/or if you still
experience problems try a Beta driver, or even an Omega driver instead:

BETA Drivers: http://download.guru3d.com/
OMEGA Drivers: http://www.omegadrivers.net

There you have it, if you have any questions feel free to post them! :-)

Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| Hi i have just bought a new amd athlon 64 with windows xp professional and
| any game i play it either quits out and says error do u want to send error
| report or not or the second one is it just quits out??
| thanks will
 
hi thanks jimmy sorry i dont know much about computer all i know is it is new
and i got it off www.pluscorp.biz and its the amd athlon 64 its got the same
stuff in it as the one on there thanks will
 
Hi Will,

Go ahead and update your drivers as a good measure then.
The instructions are included below in my reply.

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| hi thanks jimmy sorry i dont know much about computer all i know is it is new
| and i got it off www.pluscorp.biz and its the amd athlon 64 its got the same
| stuff in it as the one on there thanks will
|
| "Jimmy S." wrote:
|
|| Hi Will,
||
|| As Robert said, it helps to have more information about your system, however...
||
|| Updating video card drivers can solve most gaming issues. Here's some
|| simple abc's to always keep in mind. a. Shut off download accelerators,
|| firewalls and antivirus programs when downloading or installing updates;
|| b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
|| c. Make sure you meet the game's minimum video and system requirements.
||
|| Before you update your drivers, I recommend that you update DirectX
|| from: http://www.microsoft.com/windows/directx/default.aspx
||
|| Here are the steps I recommend you use to update your driver:
||
|| 1. To identify the make and model of your card, right click your
|| Desktop, choose Properties / Settings / Advanced / Adapter.
||
|| 2. Download the latest video driver for your card online, using
|| http://mvps.org/nibblesnbits/Video.html#drivers
|| to find the website to download from. I also have advanced
|| video driver and direct X troubleshooting steps on that page.
||
|| 3. Save the .exe driver (or extract the zip file) to a folder
|| in My Documents named after the driver version number.
||
|| 4. Restart the computer in Safe Mode by pressing the F8 key
|| about once every second as it's rebooting to pick Safe Mode.
||
|| 5. Click Start / (settings) Control Panel / System / Hardware
|| Device Manager / expand +Display Adapters / right click on
|| the adapter, pick "Uninstall", and click No if asked to reboot.
||
|| 6. Use Control Panel / Add-Remove programs to uninstall the
|| previous driver (exe)software which may have been installed.
||
|| 7. Restart the computer in Safe Mode by pressing the F8 key
|| about once every second as it's rebooting to pick Safe Mode.
||
|| 8. If the driver is NOT a (.exe)program file, GO TO step 11.
||
|| 9. When Windows prompts you to install the video adapter, click
|| "Cancel" and Double click the driver program to begin installation.
|| * Even if not prompted, doubleclick the driver and install it.
||
|| 10. After you reboot, go to Control Panel / Display / Settings and
|| choose 32 bit Color Quality, and 800x600 or higher Resolution.
|| That's it! Scroll down to the Troubleshooter if you have problems.
||
|| 11. When Windows prompts you to install the video adapter, click
|| "Install from a list or specific location", click the "Browse" button,
|| browse to the My documents folder where you saved the driver,
|| and finally click on one of the driver files to begin installation.
||
|| ** If you are not prompted, or if the driver was updated automatically:
|| Click Start / (settings) Control Panel / System / Hardware Device Manager
|| expand +Display Adapters / right click on the adapter, pick "Update Driver"
|| to start the Update Wizard, choose the "Install from a list..." option:
|| Browse to My Documents\ folder with the driver in it
|| Click OK and click Next to begin the update.
||
|| 12. After you reboot, go to Control Panel / Display / Settings and
|| choose 32 bit Color Quality, and 800x600 or higher Resolution.
|| That's it! Try the advice in the Troubleshooter if you have problems.
||
|| TROUBLESHOOTING:
||
|| Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
|| Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
|| If any of the Display options are Disabled and you cannot Enable them,
|| your most likely solution would be to update your Chipset Drivers as per
|| my website: http://mvps.org/nibblesnbits/Video.html#v11
||
|| Your program might not support dual monitors, or "dual head" video cards
|| You can disable the extra video output in your display properties control
|| panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.
||
|| Along with your Video card, Sound Cards, Motherboard Chipsets,
|| and Video Monitors may also require updated drivers. Even your
|| motherboard's BIOS may need to be updated for compatibility with
|| your Video card. These steps are listed at: http://NibblesNbitsVideo.tk
||
|| Perhaps the old Video drivers did not completely uninstall. If that's the
|| case, use these utility to completely uninstall the drivers and go to step
|| 7:
|| nvidia: http://content.guru3d.com/index.php?page=detonatorrip&menu=0
|| or for all cards including nvidia use: http://www.driverheaven.net/cleaner/
||
|| The latest video drivers sometime don't work with a particular game.
|| (Check the Video suggestions in the readme.txt file in your game folder/CD)
|| If there's no suggestions, try an older (WHQL) driver, and/or if you still
|| experience problems try a Beta driver, or even an Omega driver instead:
||
|| BETA Drivers: http://download.guru3d.com/
|| OMEGA Drivers: http://www.omegadrivers.net
||
|| There you have it, if you have any questions feel free to post them! :-)
||
|| Cheers, Windows_XP_MVP_Shell/User
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Will Wrote:
|| =================
||| Hi i have just bought a new amd athlon 64 with windows xp professional and
||| any game i play it either quits out and says error do u want to send error
||| report or not or the second one is it just quits out??
||| thanks will
 
Go ahead and update your drivers as a good measure then.
The instructions are included below in my reply.
Click to expand...

And may I recommend billing the company you got the machine from for the
amount of time you wasted making it functional. Something has to be done
about this kind of behaviour.

</militant>

--
Paul Smith,
Yeovil, UK.
Microsoft MVP Windows Shell/User.
http://www.windowsresource.net/

*Remove 'nospam.' to reply by e-mail*
 
Hey thanks jimmy
i have done up to step 5 but i cant do step 5 i follow the first
instructions but i dont know what to write click on and unistall????
thanks will
 
I found the adapters there are 3 of them do i uninstall all of them or a
certain one???
they are :
1394 net adapter
marvell yukon 88e8001/8003/8010 pci gigabit ethernet controller
nvidia nforce networking controller
 
Hi Will,

You would right click on the Display Adapter.
It seems as if you're looking at your Network Adapters instead.?.

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| I found the adapters there are 3 of them do i uninstall all of them or a
| certain one???
| they are :
| 1394 net adapter
| marvell yukon 88e8001/8003/8010 pci gigabit ethernet controller
| nvidia nforce networking controller
|
|
|
|
|
| "Jimmy S." wrote:
|
|| Hi Will,
||
|| Go ahead and update your drivers as a good measure then.
|| The instructions are included below in my reply.
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Will Wrote:
|| =================
||| hi thanks jimmy sorry i dont know much about computer all i know is it is new
||| and i got it off www.pluscorp.biz and its the amd athlon 64 its got the same
||| stuff in it as the one on there thanks will
|||
||| "Jimmy S." wrote:
|||
|||| Hi Will,
||||
|||| As Robert said, it helps to have more information about your system, however...
||||
|||| Updating video card drivers can solve most gaming issues. Here's some
|||| simple abc's to always keep in mind. a. Shut off download accelerators,
|||| firewalls and antivirus programs when downloading or installing updates;
|||| b. Check for game patches: www.avault.com/pcrl/patches_list.asp?letter=a
|||| c. Make sure you meet the game's minimum video and system requirements.
||||
|||| Before you update your drivers, I recommend that you update DirectX
|||| from: http://www.microsoft.com/windows/directx/default.aspx
||||
|||| Here are the steps I recommend you use to update your driver:
||||
|||| 1. To identify the make and model of your card, right click your
|||| Desktop, choose Properties / Settings / Advanced / Adapter.
||||
|||| 2. Download the latest video driver for your card online, using
|||| http://mvps.org/nibblesnbits/Video.html#drivers
|||| to find the website to download from. I also have advanced
|||| video driver and direct X troubleshooting steps on that page.
||||
|||| 3. Save the .exe driver (or extract the zip file) to a folder
|||| in My Documents named after the driver version number.
||||
|||| 4. Restart the computer in Safe Mode by pressing the F8 key
|||| about once every second as it's rebooting to pick Safe Mode.
||||
|||| 5. Click Start / (settings) Control Panel / System / Hardware
|||| Device Manager / expand +Display Adapters / right click on
|||| the adapter, pick "Uninstall", and click No if asked to reboot.
||||
|||| 6. Use Control Panel / Add-Remove programs to uninstall the
|||| previous driver (exe)software which may have been installed.
||||
|||| 7. Restart the computer in Safe Mode by pressing the F8 key
|||| about once every second as it's rebooting to pick Safe Mode.
||||
|||| 8. If the driver is NOT a (.exe)program file, GO TO step 11.
||||
|||| 9. When Windows prompts you to install the video adapter, click
|||| "Cancel" and Double click the driver program to begin installation.
|||| * Even if not prompted, doubleclick the driver and install it.
||||
|||| 10. After you reboot, go to Control Panel / Display / Settings and
|||| choose 32 bit Color Quality, and 800x600 or higher Resolution.
|||| That's it! Scroll down to the Troubleshooter if you have problems.
||||
|||| 11. When Windows prompts you to install the video adapter, click
|||| "Install from a list or specific location", click the "Browse" button,
|||| browse to the My documents folder where you saved the driver,
|||| and finally click on one of the driver files to begin installation.
||||
|||| ** If you are not prompted, or if the driver was updated automatically:
|||| Click Start / (settings) Control Panel / System / Hardware Device Manager
|||| expand +Display Adapters / right click on the adapter, pick "Update Driver"
|||| to start the Update Wizard, choose the "Install from a list..." option:
|||| Browse to My Documents\ folder with the driver in it
|||| Click OK and click Next to begin the update.
||||
|||| 12. After you reboot, go to Control Panel / Display / Settings and
|||| choose 32 bit Color Quality, and 800x600 or higher Resolution.
|||| That's it! Try the advice in the Troubleshooter if you have problems.
||||
|||| TROUBLESHOOTING:
||||
|||| Test your drivers using DXDiag: Click Start / Run / type: DXDIAG
|||| Click the "Test" buttons in the Display, Sound, Music & Network Tabs;
|||| If any of the Display options are Disabled and you cannot Enable them,
|||| your most likely solution would be to update your Chipset Drivers as per
|||| my website: http://mvps.org/nibblesnbits/Video.html#v11
||||
|||| Your program might not support dual monitors, or "dual head" video cards
|||| You can disable the extra video output in your display properties control
|||| panel. Click Start>Settings>Control Panel>Display>Settings>Advanced.
||||
|||| Along with your Video card, Sound Cards, Motherboard Chipsets,
|||| and Video Monitors may also require updated drivers. Even your
|||| motherboard's BIOS may need to be updated for compatibility with
|||| your Video card. These steps are listed at: http://NibblesNbitsVideo.tk
||||
|||| Perhaps the old Video drivers did not completely uninstall. If that's the
|||| case, use these utility to completely uninstall the drivers and go to step
|||| 7:
|||| nvidia: http://content.guru3d.com/index.php?page=detonatorrip&menu=0
|||| or for all cards including nvidia use: http://www.driverheaven.net/cleaner/
||||
|||| The latest video drivers sometime don't work with a particular game.
|||| (Check the Video suggestions in the readme.txt file in your game folder/CD)
|||| If there's no suggestions, try an older (WHQL) driver, and/or if you still
|||| experience problems try a Beta driver, or even an Omega driver instead:
||||
|||| BETA Drivers: http://download.guru3d.com/
|||| OMEGA Drivers: http://www.omegadrivers.net
||||
|||| There you have it, if you have any questions feel free to post them! :-)
||||
|||| Cheers, Windows_XP_MVP_Shell/User
|||| Jimmy S. http://mvp.support.microsoft.com
||||
|||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| Will Wrote:
|||| =================
||||| Hi i have just bought a new amd athlon 64 with windows xp professional and
||||| any game i play it either quits out and says error do u want to send error
||||| report or not or the second one is it just quits out??
||||| thanks will
 
ok i installed the new drive and reinstalled my games and the first game was
vietcong and i thought it was going ok until it quit out then i installed
rugby league 2( fairly new) and it says when i get to the main menu please
insery original rugby league 2 cd but i have it in there and it quit out and
said error BCCode : 1000007f BCP1 : 0000000D BCP2 : 00000000 BCP3
: 00000000
BCP4 : 00000000 OSVer : 5_1_2600 SP : 2_0 Product : 256_1
 
Hi Will,

Yes, absolutely!
The following applies to most games in general, and not just to the games that
may be listed in the KB Article refered to in this post.

http://support.microsoft.com/?scid=kb;en-us;303032


SYMPTOMS:

When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
following symptoms:

..The game stops responding.
..The game quits unexpectedly.
..The computer restarts unexpectedly.
..The game stops and an error occurs

Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
<Game Name>has encountered a problem and needs to close.

RESOLUTION:

Method 1: Restart your computer by using a clean boot procedure
Method 2: Remove and Reinstall the Game
Method 3: Adjust graphics hardware acceleration
Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
Method 5: Temporarily disable the sound card in Windows
Method 6: Lower sound acceleration
Method 7 : Download and install the most recent version of DirectX
Method 8: Update your video driver
Method 9: Update your sound driver
Method 10: Scan your computer for viruses
Method 11: Remove spyware
Method 12: Install the latest VIA chipset drivers
Method 13: Create a new user account in Windows XP
Method 14: Change the compatibility setting

--
Cheers, Windows_XP_MVP_Shell/User
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| could it be this http://support.microsoft.com/kb/303032
| the game stops responding or quits unexpictidely but some of the games of
| mine arent listed on there.
|
| "Will" wrote:
|
|| Hi i have just bought a new amd athlon 64 with windows xp professional and
|| any game i play it either quits out and says error do u want to send error
|| report or not or the second one is it just quits out??
|| thanks will
 
one i have done the clean boot procedure do i change the setting back or
leave them ??? do i have to do all the steps or just the clean boot 1?
 
ok i have doen the first method by itself and it still quits out and i have
done the 2nd and 3rd method but not at the same time at seperate occasions
should i do them all together i have also upgraded my driver as u said???
 
Hi Will,

Please take your time and go through all the steps listed one at a time,
checking your game after each step before continuing on to the next
step until you reach the solution which ultimately corrects the issue. :-)

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| ok i have doen the first method by itself and it still quits out and i have
| done the 2nd and 3rd method but not at the same time at seperate occasions
| should i do them all together i have also upgraded my driver as u said???
|
| "Will" wrote:
|
|| one i have done the clean boot procedure do i change the setting back or
|| leave them ??? do i have to do all the steps or just the clean boot 1?
||
|| "Jimmy S." wrote:
||
||| Hi Will,
|||
||| Yes, absolutely!
||| The following applies to most games in general, and not just to the games that
||| may be listed in the KB Article refered to in this post.
|||
||| http://support.microsoft.com/?scid=kb;en-us;303032
|||
|||
||| SYMPTOMS:
|||
||| When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
||| following symptoms:
|||
||| ..The game stops responding.
||| ..The game quits unexpectedly.
||| ..The computer restarts unexpectedly.
||| ..The game stops and an error occurs
|||
||| Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
||| <Game Name>has encountered a problem and needs to close.
|||
||| RESOLUTION:
|||
||| Method 1: Restart your computer by using a clean boot procedure
||| Method 2: Remove and Reinstall the Game
||| Method 3: Adjust graphics hardware acceleration
||| Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
||| Method 5: Temporarily disable the sound card in Windows
||| Method 6: Lower sound acceleration
||| Method 7 : Download and install the most recent version of DirectX
||| Method 8: Update your video driver
||| Method 9: Update your sound driver
||| Method 10: Scan your computer for viruses
||| Method 11: Remove spyware
||| Method 12: Install the latest VIA chipset drivers
||| Method 13: Create a new user account in Windows XP
||| Method 14: Change the compatibility setting
|||
||| --
||| Cheers, Windows_XP_MVP_Shell/User
||| Jimmy S. http://mvp.support.microsoft.com
|||
||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
||| _________________________________________________________
|||
||| Will Wrote:
||| =================
|||| could it be this http://support.microsoft.com/kb/303032
|||| the game stops responding or quits unexpictidely but some of the games of
|||| mine arent listed on there.
||||
|||| "Will" wrote:
||||
||||| Hi i have just bought a new amd athlon 64 with windows xp professional and
||||| any game i play it either quits out and says error do u want to send error
||||| report or not or the second one is it just quits out??
||||| thanks will
 
Thanks for the help jimmy but hopefully i can get a guy to come out and fix
it if i say its hardware problem and if i dont then i can send it back to
where i got it from for a fee/ which i think is stupid because its not my
fault.....
 
Hi Will,

I'm glad that you have the luxury of having someone available to come
over to your deskside and work on this issue for you, others aren't so
lucky. :-) Please give the list I provided to the tech to look over too.

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| Thanks for the help jimmy but hopefully i can get a guy to come out and fix
| it if i say its hardware problem and if i dont then i can send it back to
| where i got it from for a fee/ which i think is stupid because its not my
| fault.....
|
| "Jimmy S." wrote:
|
|| Hi Will,
||
|| Please take your time and go through all the steps listed one at a time,
|| checking your game after each step before continuing on to the next
|| step until you reach the solution which ultimately corrects the issue. :-)
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Will Wrote:
|| =================
||| ok i have doen the first method by itself and it still quits out and i have
||| done the 2nd and 3rd method but not at the same time at seperate occasions
||| should i do them all together i have also upgraded my driver as u said???
|||
||| "Will" wrote:
|||
|||| one i have done the clean boot procedure do i change the setting back or
|||| leave them ??? do i have to do all the steps or just the clean boot 1?
||||
|||| "Jimmy S." wrote:
||||
||||| Hi Will,
|||||
||||| Yes, absolutely!
||||| The following applies to most games in general, and not just to the games that
||||| may be listed in the KB Article refered to in this post.
|||||
||||| http://support.microsoft.com/?scid=kb;en-us;303032
|||||
|||||
||||| SYMPTOMS:
|||||
||||| When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of the
||||| following symptoms:
|||||
||||| ..The game stops responding.
||||| ..The game quits unexpectedly.
||||| ..The computer restarts unexpectedly.
||||| ..The game stops and an error occurs
|||||
||||| Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
||||| <Game Name>has encountered a problem and needs to close.
|||||
||||| RESOLUTION:
|||||
||||| Method 1: Restart your computer by using a clean boot procedure
||||| Method 2: Remove and Reinstall the Game
||||| Method 3: Adjust graphics hardware acceleration
||||| Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
||||| Method 5: Temporarily disable the sound card in Windows
||||| Method 6: Lower sound acceleration
||||| Method 7 : Download and install the most recent version of DirectX
||||| Method 8: Update your video driver
||||| Method 9: Update your sound driver
||||| Method 10: Scan your computer for viruses
||||| Method 11: Remove spyware
||||| Method 12: Install the latest VIA chipset drivers
||||| Method 13: Create a new user account in Windows XP
||||| Method 14: Change the compatibility setting
|||||
||||| --
||||| Cheers, Windows_XP_MVP_Shell/User
||||| Jimmy S. http://mvp.support.microsoft.com
|||||
||||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
||||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
||||| _________________________________________________________
|||||
||||| Will Wrote:
||||| =================
|||||| could it be this http://support.microsoft.com/kb/303032
|||||| the game stops responding or quits unexpictidely but some of the games of
|||||| mine arent listed on there.
||||||
|||||| "Will" wrote:
||||||
||||||| Hi i have just bought a new amd athlon 64 with windows xp professional and
||||||| any game i play it either quits out and says error do u want to send error
||||||| report or not or the second one is it just quits out??
||||||| thanks will
 
now they wont come out unless its hardware if its software i gotta pay over
$100 for them to fix it ... rip off as i just got the computer..
dad spoke to 3 people and they all said different thigns
1 graphics card needs upgrading- done as u said 2
2 programs conficting- done as i did the thign to block all programs but the
one i want
3 my brother thought it cause be becaz i used a burnt game but the rest
arent burnt and still stuff up
so im still buggered and annoyed as they wont pay 2 fix it and ive only had
it for a few weeks... no one buy from pluscorp.com becaz they dont pay 4
stuffups 2 be fixed
 
Hi Will,

Do me a favour and go throught those 14 steps again.
Reason being, that's it's human nature to skip a step.. ;-)

--
Cheers, *Windows_XP_MVP_Shell/User*
Jimmy S. http://mvp.support.microsoft.com

Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________

Will Wrote:
=================
| now they wont come out unless its hardware if its software i gotta pay over
| $100 for them to fix it ... rip off as i just got the computer..
| dad spoke to 3 people and they all said different thigns
| 1 graphics card needs upgrading- done as u said 2
| 2 programs conficting- done as i did the thign to block all programs but the
| one i want
| 3 my brother thought it cause be becaz i used a burnt game but the rest
| arent burnt and still stuff up
| so im still buggered and annoyed as they wont pay 2 fix it and ive only had
| it for a few weeks... no one buy from pluscorp.com becaz they dont pay 4
| stuffups 2 be fixed
| "Jimmy S." wrote:
|
|| Hi Will,
||
|| I'm glad that you have the luxury of having someone available to come
|| over to your deskside and work on this issue for you, others aren't so
|| lucky. :-) Please give the list I provided to the tech to look over too.
||
|| --
|| Cheers, *Windows_XP_MVP_Shell/User*
|| Jimmy S. http://mvp.support.microsoft.com
||
|| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|| _________________________________________________________
||
|| Will Wrote:
|| =================
||| Thanks for the help jimmy but hopefully i can get a guy to come out and fix
||| it if i say its hardware problem and if i dont then i can send it back to
||| where i got it from for a fee/ which i think is stupid because its not my
||| fault.....
|||
||| "Jimmy S." wrote:
|||
|||| Hi Will,
||||
|||| Please take your time and go through all the steps listed one at a time,
|||| checking your game after each step before continuing on to the next
|||| step until you reach the solution which ultimately corrects the issue. :-)
||||
|||| --
|||| Cheers, *Windows_XP_MVP_Shell/User*
|||| Jimmy S. http://mvp.support.microsoft.com
||||
|||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
|||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
|||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
|||| _________________________________________________________
||||
|||| Will Wrote:
|||| =================
||||| ok i have doen the first method by itself and it still quits out and i have
||||| done the 2nd and 3rd method but not at the same time at seperate occasions
||||| should i do them all together i have also upgraded my driver as u said???
|||||
||||| "Will" wrote:
|||||
|||||| one i have done the clean boot procedure do i change the setting back or
|||||| leave them ??? do i have to do all the steps or just the clean boot 1?
||||||
|||||| "Jimmy S." wrote:
||||||
||||||| Hi Will,
|||||||
||||||| Yes, absolutely!
||||||| The following applies to most games in general, and not just to the games that
||||||| may be listed in the KB Article refered to in this post.
|||||||
||||||| http://support.microsoft.com/?scid=kb;en-us;303032
|||||||
|||||||
||||||| SYMPTOMS:
|||||||
||||||| When you start or play any one of the games that is listed in the "Applies to" section, you may experience one or more of
||||||| the following symptoms:
|||||||
||||||| ..The game stops responding.
||||||| ..The game quits unexpectedly.
||||||| ..The computer restarts unexpectedly.
||||||| ..The game stops and an error occurs
|||||||
||||||| Additionally, you may receive the following error message after you receive the Gathering Exception Data dialog box:
||||||| <Game Name>has encountered a problem and needs to close.
|||||||
||||||| RESOLUTION:
|||||||
||||||| Method 1: Restart your computer by using a clean boot procedure
||||||| Method 2: Remove and Reinstall the Game
||||||| Method 3: Adjust graphics hardware acceleration
||||||| Method 4: Disable AGP Texturing in the DirectX Diagnostic tool
||||||| Method 5: Temporarily disable the sound card in Windows
||||||| Method 6: Lower sound acceleration
||||||| Method 7 : Download and install the most recent version of DirectX
||||||| Method 8: Update your video driver
||||||| Method 9: Update your sound driver
||||||| Method 10: Scan your computer for viruses
||||||| Method 11: Remove spyware
||||||| Method 12: Install the latest VIA chipset drivers
||||||| Method 13: Create a new user account in Windows XP
||||||| Method 14: Change the compatibility setting
|||||||
||||||| --
||||||| Cheers, Windows_XP_MVP_Shell/User
||||||| Jimmy S. http://mvp.support.microsoft.com
|||||||
||||||| Visit my MSN Zone.com and Gaming Help Site: http://mvps.org/nibblesnbits
||||||| MS Games Help and Support Center: http://support.microsoft.com/?pr=gms
||||||| My advice is donated "AS IS" without warranty; nor do I confer any rights.
||||||| _________________________________________________________
|||||||
||||||| Will Wrote:
||||||| =================
|||||||| could it be this http://support.microsoft.com/kb/303032
|||||||| the game stops responding or quits unexpictidely but some of the games of
|||||||| mine arent listed on there.
||||||||
|||||||| "Will" wrote:
||||||||
||||||||| Hi i have just bought a new amd athlon 64 with windows xp professional and
||||||||| any game i play it either quits out and says error do u want to send error
||||||||| report or not or the second one is it just quits out??
||||||||| thanks will
 
Hi Will,

I just had a similar problem after installing City Life. Turns out it
was the Star Force Protection that came with it. To check if it is the
case proceed as follows:

Open your device manager (Control Panel\Hardware\Device Manager)
Click View\Show hidden Devices
Click on the plus sign next to Non-Plug and Play Drivers
Have a look if anything is listed that got Starforce in its name

Post back with the result
Hi i have just bought a new amd athlon 64 with windows xp professional and
any game i play it either quits out and says error do u want to send error
report or not or the second one is it just quits out??
thanks will
Click to expand...


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