Replied in-line:
Just as I thought...someone did not read the DriveImage manual.
It had to be copied from the DriveImage cdrom or from the website
if it had been downloaded. And it would have helped had these 2
questions been directly asked right from the outset.
Yes. The Windows restore CD is not necessary if the DriveImage image
file had superseded it. The Windows restore CD from Dell is just the
disk image of the factory version. The Drive Image image file contains
the version of Windows as the user had configured it, at the time the
image was made.
You could have figured that out by the answer given by Mistoffolees,
when he wrote that the Dell technician was just doing his/her job.
The Windows operating system is not needed to restore from an external
source. The Windows operating system, in fact, may hinder just such a
recovery, in order to protect itself from having working system files
over-written. Mistoffolees, again, gave the answer. Most self-booting
disk cloning or recovery programs have all the commands built-in for
partitioning, sizing, formatting and the sector-by-sector extraction
of the image file and copying to the hard drive, just as they do for
building the sector-by-sector imaging of the hard drive to a file.
DriveImage is somewhat dated. It boots into a runtime version of DR DOS
and, more recently, into its descendent version (? Culebra). If the
computer cannot natively identify the external drive (because it or its
bios is too ancient), then one must also re-write the autoexec.bat and
config.sys file, and add the system drivers to the boot disc. Nor, IIRC,
can DriveImage 7.0 restore from USB. (External SCSI, yes; internal HD,
yes.) Current versions of Ghost and True Image, among others, are OK
(and this is cominh from a Drive Image user when it was programmed by
PowerQuest.)