Gordon said:
I go to make some changes in the StartUp tab of the Msconfig. Then when
I exit it comes up with an "Access Denied....." error. And something to
do with local permissions for one or more services.
Shenan said:
Log in with administrative rights.
Barring that - give more information.
Press and hold down the Windows key on your keyboard and then press
the "Pause/Break" key. Let go of both. This is equivalent in
Windows XP to having right-clicked on the "My Computer" icon and
chosen "Properties" from the menu that appears. When the new
window appears - ensure you are under the "General" tab. Is there
*anything* in there to indicate you have a 64-bit version of
Windows XP, like the words, "Windows XP Professional x64 Edition
Version"?
Next we will get the edition and version information...
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
winver
--> Click OK.
The picture at the top of the window that opens will give you the
general (Operating System name and edition) while the line starting
with the word "version" will give you the rest of the story. Post
_both_ in response to this message verbatim. No paraphrasing -
instead - ensure character-for-character copying.
Suspecting "Windows XP Home Edition"... But would like
verification.
Logged in with administrative rights.
No indication of 64 bit setup. It's XP Professional with SP3
in a Dell laptop
Winver came up with
Version 5.1 (Build 2600.xp.sp_sp3_gdr.090804-1435:Service Pack 3)
Ignore the title and follow the sub-section under
"Advanced Troubleshooting" titled,
"Method 1: Reset the registry and the file permissions"
http://support.microsoft.com/kb/949377
*will take time
** Ignore the last step (6) - you said you have SP3.
You will likely see errors pass by if you watching, even count up. No
worries *at this time*.
Download/install the "Windows Installer CleanUp Utility":
http://support.microsoft.com/kb/290301
After installing, do the following:
Start button --> RUN
(no "RUN"? Press the "Windows Key" + R on your keyboard)
--> type in:
"%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
--> Click OK.
(The quotation marks and percentage signs and spacing should be exact.)
It will flash by *quick*, don't expect much out of this step to get
excited about.
Download, install, run, update and perform a full scan with the following
(freeware version):
SuperAntiSpyware
http://www.superantispyware.com/
Reboot and logon as administrative user.
Download, install, run, update and perform a full scan with the following
(freeware version):
MalwareBytes
http://www.malwarebytes.com/
Reboot and logon as administrative user.
Download and run the MSRT manually:
http://www.microsoft.com/security/malwareremove/default.mspx
You may find nothing, you may find only cookies, you may think it is a
waste of time - but if you do all this and report back here with what you
do/don't find as you are doing all of it - you are adding more pieces to
the puzzle and the entire picture just may become clearer and your
problem resolved.
Reboot and logon as administrative user.
Download/Install the latest Windows Installer (for your OS):
( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
http://www.microsoft.com/downloadS/...6F-60B6-4412-95B9-54D056D6F9F4&displaylang=en
Reboot and logon as administrative user.
Download the latest version of the Windows Update agent from here (x86):
http://go.microsoft.com/fwlink/?LinkID=91237
.... and save it to the root of your C:\ drive. After saving it to the
root of the C:\ drive, do the following:
Close all Internet Explorer windows and other applications.
Start button --> RUN and type in:
%SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
--> Click OK.
(If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
NEXT --> When it finishes installing, click on "Finish"...
Reboot.
Visit this web page:
How do I reset Windows Update components?
http://support.microsoft.com/kb/971058
.... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
both times. Check the "I agree" box and click on "Next". Check the box
for "Run aggressive options (not recommended)" and click "Next". Let
it finish up and follow the prompts until it is done. Close/exit and
reboot when it is.
Now try MSCONFIG again - report back everything you found during the cleanup
and what happened after. You have updated a few things and ensured the
file/folder/registry permissions have some proper default permissions.
