- Joined
- Dec 19, 2007
- Messages
- 17
- Reaction score
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Hi all
I received my Mesh PC on 12/11/07. When I unpacked it, it wouldn't even switch on. It took over a day to get through to somebody on the phone who suggested looking for loose connections. I did this in the presence of an IT professional as I wasn't happy with taking the case off a brand new PC. No loose connections were found, and the PC refused to operate. It simply sat there bleeping every couple of seconds.
Therefore, on 14/11 I called Mesh and rejected the PC outright. A girl on the phone told me I would have to put my request in writing. I asked what other details would be needed and she told me my order number and name would be sufficient. I asked if I could fax the request and she told me that was fine. I faxed my refund request through from work and immediately called back. Mesh told me they had received my fax and that the goods would now be collected.
It took 2 WEEKS for Amtrak to come and collect the machine. Yet another 2 WEEKS went by before I had to call Mesh myself and ask where my refund was. To my utter amazement, I was passed around and eventually told that Mesh had "examined the machine" and found nothing wrong with it. As "the goods had been used and a fault reported" my refund was rejected.
Needless to say, one month on I was stunned by this. Colleagues advised me I was perfectly within my rights to reject the PC within 7 days under the Distance Selling Regulations 2000. I had not authorised Mesh to "examine" the PC and deem it fit or otherwise, my request was for a refund outright. I was also angered by the fact that the company was adamant "the goods had been used"...I wasn't even able to switch the PC on!!!!
The fact that my machine was certified dead by an IT professional (who I can get as a witness if required) is, as I see it, irrelevant anyway. Under Distance Selling regulations the goods can be rejected outright without reason. I've long since been forced to buy a PC from a decent and reputable firm so am well out of pocket because of this.
It is now coming up to 3 months since I requested my refund and Mesh have had my money since 25/10 and the PC since 26/11. How can anybody be treated in such an appalling way by a supposedly reputable firm? I can't begin to tell you how upsetting and distressing this battle has been so far.
Mesh's defence appears to be that under their terms and conditions, a refund request under Distance Selling regulations needs to be sent to a very specific department, the first part being [font="]"DEPT CS 2000. MESH Computers Ltd." I was never told about this whatsoever when on the phone and requesting the information about a refund. Mesh seem to think that because I didn't read this in the terms and conditions it exonerates them. Surely this is nonsense?
Does anyone have any advice about what I could do next? I don't want anyone to go through the stress I've gone through in dealing with this company and I cannot emphasise enough that if you are thinking of buying from them, take your money elsewhere.
[/font]
Alistair.
I received my Mesh PC on 12/11/07. When I unpacked it, it wouldn't even switch on. It took over a day to get through to somebody on the phone who suggested looking for loose connections. I did this in the presence of an IT professional as I wasn't happy with taking the case off a brand new PC. No loose connections were found, and the PC refused to operate. It simply sat there bleeping every couple of seconds.
Therefore, on 14/11 I called Mesh and rejected the PC outright. A girl on the phone told me I would have to put my request in writing. I asked what other details would be needed and she told me my order number and name would be sufficient. I asked if I could fax the request and she told me that was fine. I faxed my refund request through from work and immediately called back. Mesh told me they had received my fax and that the goods would now be collected.
It took 2 WEEKS for Amtrak to come and collect the machine. Yet another 2 WEEKS went by before I had to call Mesh myself and ask where my refund was. To my utter amazement, I was passed around and eventually told that Mesh had "examined the machine" and found nothing wrong with it. As "the goods had been used and a fault reported" my refund was rejected.
Needless to say, one month on I was stunned by this. Colleagues advised me I was perfectly within my rights to reject the PC within 7 days under the Distance Selling Regulations 2000. I had not authorised Mesh to "examine" the PC and deem it fit or otherwise, my request was for a refund outright. I was also angered by the fact that the company was adamant "the goods had been used"...I wasn't even able to switch the PC on!!!!
The fact that my machine was certified dead by an IT professional (who I can get as a witness if required) is, as I see it, irrelevant anyway. Under Distance Selling regulations the goods can be rejected outright without reason. I've long since been forced to buy a PC from a decent and reputable firm so am well out of pocket because of this.
It is now coming up to 3 months since I requested my refund and Mesh have had my money since 25/10 and the PC since 26/11. How can anybody be treated in such an appalling way by a supposedly reputable firm? I can't begin to tell you how upsetting and distressing this battle has been so far.
Mesh's defence appears to be that under their terms and conditions, a refund request under Distance Selling regulations needs to be sent to a very specific department, the first part being [font="]"DEPT CS 2000. MESH Computers Ltd." I was never told about this whatsoever when on the phone and requesting the information about a refund. Mesh seem to think that because I didn't read this in the terms and conditions it exonerates them. Surely this is nonsense?
Does anyone have any advice about what I could do next? I don't want anyone to go through the stress I've gone through in dealing with this company and I cannot emphasise enough that if you are thinking of buying from them, take your money elsewhere.
[/font]
Alistair.
. . and then got the same paperwork in the post from the Court! I got my full refund and court costs back in about a fortnight! . . without having to send the order back first!
