KD911895 Update will not install

  • Thread starter Thread starter Hank
  • Start date Start date
This worked for me


In the case of KB911895 failure the solution is:
Go to C:\windows\system32\drivers and delete wdf01000.sys.
Then the KB911895 will install.


I had the same problem so I attempted to use your solution. Unfortunately,
Help and Support won't respond. I have attempted several remedies from the
forum with no success. I will deal with that separately but in the meantime,
is there another way to review the Update history?
Click to expand...

email response not expected but to respond remove .uk at end
TIA
Hank
 
For future reference,

Jonathan tells me that Microsoft online support were (eventually) able to
resolve his problem, by removing wdf01000.sys from the drivers folder. At this
point the update installed successfully via WU.

Harry.
 
fyi- with caution that what solved the problem on my machine may harm
yours--so be careful and backup before trying any fixes:

I had the same problem, was initially told to hide the update since I had no
os problem to solve, but I asked for clarification since the update site
always said I needed the update, but it would not install..

I was able to escalate my Microsoft Online Support request and the problem
was eventually resolved.

fyi here is the simple solution that worked and permitted the update to
download and install. It consisted of removing a file named wdf01000 from the
WindowsXP System 32 Drivers folder in order to check if it was corrupted and
blocking the installation, storing it in a temporary folder, and then having
the update site do a custom search for updates for my computer. This driver
was replaced as part of the { Windows XP Microsoft - Other hardware - HID
Non-User Input Data Filter (KB 911895) } update which then successfully
installed.

Again, this problem apparently can have various causes, so what solved my
problem may worsen yours and those who try this should be cautious.
 
Gentlemen;

I renamed c:\windows\system\drivers\wdf01000.sys
Then I opened explorer and selected Windows Update from the Tools menu.
It installed fine.
 
QED: Do you use a Microsoft wireless pointing device or keyboard on a
Windows-based computer and was the screen saver not working?
 
Hi and thankyou for your posting i have been trying to install this update
for days and failing, after reading hear and reading your solution i have
finally managed to install the update many thanks.
 
I have a similar problem. However, after I run the last update installation
which I can really say it was KB911895 because i couldn't find it on the
history.
My PC is not booting up. I have to do it on safe mode. When i go to Device
Manager i found under HID Human Interface Device a problem. On this devive it
shows the HID Non-User Input data filter (kb911895). I assume is the
installation the it didn't get through. I followed the previous instructions
and I went to Windows\system32\drives and I deleted the file WDF01000.SYS. I
went to update and it was not found it on the list of updated needed.
However, if I uninstall this device and reboot my PC it works but the problem
shows up again on the next rebooting. Anyone knows wo to fix this? By the way
my OS system is XP3.
 
I'm having the same problem.
I went and did what u said here it is
Installation Failure

Error Code: 0x80070643
Try to install the update again, or request help from one of the following
resources.

For self-help options:

Frequently Asked Questions
Find Solutions
Windows Update Newsgroup

For assisted support options:


Microsoft Online Assisted Support (no-cost for issues related to getting
updates)
 
Replying to someone else's hoary old thread from July 2005 isn't going to
help you, my dear.

PS: KB911895 has been pulled.
 
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