KB832894 has installed multiple times

  • Thread starter Thread starter Guest
  • Start date Start date
G

Guest

The update history at the Windows Update site contains 3 identical entries
and even now the Windows Update notification icon is bothering me for a 4th
time. There are no error messages and I can't find it in Add/Remove
programs.

I am running
Windows 2000 SP4
AVG free
Spybot Search & Destroy with Tea Timer
 
I am having exact same problem. Only up to the 4th go eh? I also had to
download a later IE critical update KB 931768 at the same time. Neither of
them showed up in Add/Remove programs, even though windows update
congratulated me on successfully installing them each time. However only
832894 kept re-installing.
I turned off auto udpates & went to the windows update site & tried doing it
manually but when auto updates was turned back on still the same.
I had another update KB 903235 which did show on add/remove programs,it was
the only one that did, so I removed it to see if I could then successfully
reinstall all the updates, but on going to the site only the first two
mentioned above were listed as needed - installed both successfully, but
832894 is still again popping up to be installed.

About IE shows version 6.0.2800.1106CO
Update versions: SP1; Q867891; Q823353; Q833989 - none of which show up in
add/remove programs

Help please! This is driving me nuts!
 
OK - here is a way to stop the annoying icon on the taskbar from bugging you:

If you click to install there are 2 options: Express and custom. If you
click on express, it just installs. However if you click on custom, there is
a list of all the updates to install with tickable boxes. So if you know you
have already installed that particular update, uncheck it in the box. Then
you get an option not to be notified about that update again. Do that and you
should get other new updates but not bugged for that one every few minutes.
Whether you want to do this or not is another matter, but this is a very old
update and I suspect that it has been superseded, but somehow the superseded
update has a bug in it causing this problem.
 
Customers in the U.S. and Canada can receive technical support from
Microsoft Product Support Services at 1-866-PCSAFETY. There is no charge for
support calls that are associated with security updates. I suggest you open
a free Support Incident ASAP: They need to know how many dead bodies there
are!

International customers can receive support from their local Microsoft
subsidiaries. There is no charge for support that is associated with
security updates. For more information about how to contact Microsoft for
support issues, visit the International Support Web site:
https://support.microsoft.com/common/international.aspx
 
Same problem here. I have been looking at that little update icon for
two days now, I've been congratulated on a successful update many
times, and update KB832894 doess not show up in add/remove. And sorry
PA Bear, but I'm not seeing where I can report this security update
problem on the link posted above. The only Help & Support link I've
found sends me to a pay-only page.

I'd love to hear how the initial posters managed to solve this, if at
all.

Running Windows 2000 SP 4
IE 6.0
 
Same problem here. I have been looking at that little update icon for
two days now, I've been congratulated on a successful update many
times, and update KB832894 doess not show up in add/remove. And sorry
PA Bear, but I'm not seeing where I can report this security update
problem on the link posted above. The only Help & Support link I've
found sends me to a pay-only page.

I'd love to hear how the initial posters managed to solve this, if at
all.

RunningWindows2000 SP 4
IE 6.0
Click to expand...

I read somewhere on Google that if you run C:\q832894.exe /n:v it'll
run and record the update in the registry, but afterwards I found out
that it just moved on to the next update (KB831167) and that's
behaving the same way.
 
You possibly did what I did, and went to the email support page for Internet
Explorer. (which I did because it was an update for IE). However then I
realised it was an updating issue, and I went to the product support page for
Windows update, where I found the email support was free. I have already sent
a query & am awaiting a reply.
Use the link given above again, choose your country, then choose Assisted
support, and then under Windows, click More - and choose Windows update. You
should then get a screen like this:

https://support.microsoft.com/oas/default.aspx?&c1=509&gprid=6527&

Even though I've sent the email, the more people that do, the better the
response may be.

Don't know if it's related or not, but I've started getting Dr Watson errors
& browser crashes too.
 
The number is 1-866-727-2389 right? I got a busy signal.

Oddly, the notification icon no longer appears and a visit to the Windows
Update Site says I am up to date. I did run my virus and adware scans in
safe mode as I normally do, but since no viruses were found I don't see how
that would have changed anything.
 
I didn't phone - I sent an email. I haven't got 2 hours to wait in a queue. I
dn't get the icon now either, but that's because I set that download as not
wanted.
 
I just went back to Windows update site & funnily enough when I checked for
hidden updates there were none. I got rid of the annoying icon by selecting
"don't show me this update again" on the installation screen, so it should
have been in the hidden updates, but it wasn't & I needed no critical updates
so somehow it's been righted.
 
Hi all,

I rang my local support number and they had no idea why this update had
installed at all, given they don't support IE6 anymore. They thought it
shouldn't mess things up but helped me clear out temp files (using run temp
and %temp%) etc which might have contributed. Also checked services.msc? and
set both download services to automatic (one was on manual). Advised me to
disable norton before installing windows updates.

The call cost me an arm and a leg in time so I'm passing this on so perhaps
you won't have to pay as much.

Download is listed in update history (five times) but not in the list of
updates in add/remove programmes. Apparently, it should be there! She wanted
me to download it manually but I think five attempts was enough.

Did anyone else get an explanation?
 
That is the correct number and I'm not surprised that you got a busy signal.

Other Win2K users have reported the same as you just posted. It appears
that MS made some adjustments on their end and that Win2K users are no
longer being offered updates they don't need.
 
Here is the response I got to my email. I blanked out the name of the tech
support person.

"Dear Anne,

Thank you for contacting Microsoft Online Assisted Support. My name is ****
********** and I would like to address your issue involving Windows 2000.

Unfortunately, due to the age of the product you are using, direct technical
support cannot be provided in this instance. Windows 2000 has been superseded
by more advanced products and is classified as obsolete. If you would like
further information regarding obsolete products please refer to the website
below:

http://support.microsoft.com/default.aspx?scid=fh;en-us;lifecycle&sd=gn

Though direct support is unavailable for this product, our knowledge base
may contain an article with a solution to the problem you are encountering.
To access the knowledge base please click on the link below:

http://support.microsoft.com

Thank you for your cooperation. If there is anything else I can assist you
with, please let me know.

Kind regards,
**** ***********
Microsoft Australia & New Zealand Technical Support
http://support.microsoft.com"


*********************************

Sounds like since MS no longer support 2000, if bugs appear they're not
interested in fixing them. Go figure.

I also cleared out all temp files, and disabled Norton while doing the
installation. However my best advice is, you probably don't need this update
at all (given it's age of 2004). My guess is that it might have been needed
back then, but that it has been replaced/incorporated into a later update,
but the updating software somehow fails to recognise this and hence keeps
asking for it).

If the icon keeps bothering you, choose to custom install, then untick the
checkbox next to that update (this prevents it from installing) and choose
"don't show me this update again".




PA Bear said:
Windows version?

The tech said [MS] no longer supports IE6?!
--
~Robear Dyer (PA Bear) [working offline]
MS MVP-Windows (IE, OE, Security, Shell/User)
AumHa VSOP & Admin; DTS-L.org


Ellen said:
Hi all,

I rang my local support number and they had no idea why this update had
installed at all, given they don't support IE6 anymore. They thought it
shouldn't mess things up but helped me clear out temp files (using run
temp
and %temp%) etc which might have contributed. Also checked services.msc?
and set both download services to automatic (one was on manual). Advised
me
to disable norton before installing windows updates.

The call cost me an arm and a leg in time so I'm passing this on so
perhaps
you won't have to pay as much.

Download is listed in update history (five times) but not in the list of
updates in add/remove programmes. Apparently, it should be there! She
wanted me to download it manually but I think five attempts was enough.

Did anyone else get an explanation?
Click to expand...
Click to expand...
 
Dear PA Bear,

I got this download on two computers. One runs XPSP2 and there's no sign of
install on 'add/remove programs', the other runs W2000 and there's no sign of
install, though the review on the update site indicates five successful
installations. From the posts, it seems that most of the duplicates affected
those running the latter.

Yes, nice lady from Microsoft said they no longer support IE6 so that was
it. Just a clear out.

I think we're all aware that there are newer versions but why should you
dispose of an old computer with windows 2000? It's not exactly green. Can you
imagine us doing that to people? 'Sorry, mate. You're 85. The health service
will no longer support you!'

It's not a question of money. To my knowledge, Microsoft is stilll in the
black. Interesting though that they're not green.

I've had conflictign advice about keeping the system 'clean'. The Microsoft
lady used run and 'temp' and 'perfetch' to clear out, I've used 'clean disc'
in the past. I've heard experts telling me to defrag and others to avoid it
like the plague?

Now all of us have had a cyber 'detox', what are your thoughts on keeping
the system ticking over nicely?

Thanks for your help,

Ellen
 
Here is the Knowledge base article on KB 832894:

http://www.microsoft.com/technet/security/bulletin/MS04-004.mspx

I scrolled down to "general information" - security update & clicked.

Scrolled down further, & found reference to an entry that should be in the
registry for this update. It wasn't.

Below that were a list of links - the relevant one for me was the first one,
IE 6 SP1 for Windows 2000 SP4 - so I expanded that.

That showed a table of files with version numbers and date which are added
by this update. I searched for the first file on the list: Browseui.dll
I found several instances of this on my machine. Interestingly, the first
one on the list was the correct version and size, but a different (later)
date and it was installed in C:\WINNT\$NtUninstallKB834707. A search for the
security bulletin on KB834707 found that it replaced/superceded 867801, which
in turn replaced/superceded our friend 832894.

So it would appear my earlier assumption was correct - it would appear that
I have later versions of this update already installed on my system. For some
reason 832894 is being flagged as needed, though it has been superceded.
Probably a bug in one of the latest updates that shows it as being
uninstalled from the system, though it is incorprated into a later update.

Yes these things are a pain, but you can choose not to be notified of this
update & it won't bug you - if you keep your system all up-to-date you should
have the latest version like me.



Ellen G said:
Dear PA Bear,

I got this download on two computers. One runs XPSP2 and there's no sign of
install on 'add/remove programs', the other runs W2000 and there's no sign of
install, though the review on the update site indicates five successful
installations. From the posts, it seems that most of the duplicates affected
those running the latter.

Yes, nice lady from Microsoft said they no longer support IE6 so that was
it. Just a clear out.

I think we're all aware that there are newer versions but why should you
dispose of an old computer with windows 2000? It's not exactly green. Can you
imagine us doing that to people? 'Sorry, mate. You're 85. The health service
will no longer support you!'

It's not a question of money. To my knowledge, Microsoft is stilll in the
black. Interesting though that they're not green.

I've had conflictign advice about keeping the system 'clean'. The Microsoft
lady used run and 'temp' and 'perfetch' to clear out, I've used 'clean disc'
in the past. I've heard experts telling me to defrag and others to avoid it
like the plague?

Now all of us have had a cyber 'detox', what are your thoughts on keeping
the system ticking over nicely?

Thanks for your help,

Ellen


PA Bear said:
Windows version?

The tech said [MS] no longer supports IE6?!
Click to expand...
Click to expand...
 
Hi,

There is no question that this is a bug, but it does not explain why we had
multiple versions of the same old critical update on one day, nor do we know
if the additional ones need removing and how this can be achieved. After five
downloads, I also asked not to be notified but like others, it took sometime
to realise there was a problem, Houston. One old download is one thing. The
computer not recognising it has been installed already that day is another.

We also know that microsoft isn't terribly interested in this problem, which
probably affected thousands of people, a few of whom noticed and wrote posts
here.

It's too late to tick not to be notified. It doesn't answer the questions of
those of us who installed multiple copies a few days ago.

Dr. Ellen


ozegirl said:
Here is the Knowledge base article on KB 832894:

http://www.microsoft.com/technet/security/bulletin/MS04-004.mspx

I scrolled down to "general information" - security update & clicked.

Scrolled down further, & found reference to an entry that should be in the
registry for this update. It wasn't.

Below that were a list of links - the relevant one for me was the first one,
IE 6 SP1 for Windows 2000 SP4 - so I expanded that.

That showed a table of files with version numbers and date which are added
by this update. I searched for the first file on the list: Browseui.dll
I found several instances of this on my machine. Interestingly, the first
one on the list was the correct version and size, but a different (later)
date and it was installed in C:\WINNT\$NtUninstallKB834707. A search for the
security bulletin on KB834707 found that it replaced/superceded 867801, which
in turn replaced/superceded our friend 832894.

So it would appear my earlier assumption was correct - it would appear that
I have later versions of this update already installed on my system. For some
reason 832894 is being flagged as needed, though it has been superceded.
Probably a bug in one of the latest updates that shows it as being
uninstalled from the system, though it is incorprated into a later update.

Yes these things are a pain, but you can choose not to be notified of this
update & it won't bug you - if you keep your system all up-to-date you should
have the latest version like me.



Ellen G said:
Dear PA Bear,

I got this download on two computers. One runs XPSP2 and there's no sign of
install on 'add/remove programs', the other runs W2000 and there's no sign of
install, though the review on the update site indicates five successful
installations. From the posts, it seems that most of the duplicates affected
those running the latter.

Yes, nice lady from Microsoft said they no longer support IE6 so that was
it. Just a clear out.

I think we're all aware that there are newer versions but why should you
dispose of an old computer with windows 2000? It's not exactly green. Can you
imagine us doing that to people? 'Sorry, mate. You're 85. The health service
will no longer support you!'

It's not a question of money. To my knowledge, Microsoft is stilll in the
black. Interesting though that they're not green.

I've had conflictign advice about keeping the system 'clean'. The Microsoft
lady used run and 'temp' and 'perfetch' to clear out, I've used 'clean disc'
in the past. I've heard experts telling me to defrag and others to avoid it
like the plague?

Now all of us have had a cyber 'detox', what are your thoughts on keeping
the system ticking over nicely?

Thanks for your help,

Ellen


PA Bear said:
Windows version?

The tech said [MS] no longer supports IE6?!
Click to expand...
Click to expand...
Click to expand...
 
Breakthrough said:
The update history at the Windows Update site contains 3 identical entries
and even now the Windows Update notification icon is bothering me for a
4th
time. There are no error messages and I can't find it in Add/Remove
programs.

I am running
Windows 2000 SP4
AVG free
Spybot Search & Destroy with Tea Timer
Click to expand...


I know you are using that cranky web discussion group, but over in
microsoft.windowsupdate newsgroup, KB832894 is being discussed.
Your problem seems more suited to 'updates' than IE.
Hope you find a solution
Antioch
 
antioch said:
I know you are using that cranky web discussion group, but over in
microsoft.windowsupdate newsgroup, KB832894 is being discussed.
Your problem seems more suited to 'updates' than IE.
Hope you find a solution
Antioch
Click to expand...

Dear Antioch,

This concerned an IE6 download. Hence the discussion on a IE discussion
group.

Interesting that it's also carrying on elsewhere. Will try to see if they
are more informed than we are. Sounds from your post that they're not.

Ellen
 
Ellen G said:
Dear Antioch,

This concerned an IE6 download. Hence the discussion on a IE discussion
group.

Interesting that it's also carrying on elsewhere. Will try to see if they
are more informed than we are. Sounds from your post that they're not.

Ellen
Click to expand...

Ellen
ALL updates are discussed in the group I suggested - that is where you will
read expert advice.
You could have of course Xposted to both groups in the first instance.
Since Black Tuesday 8 May, I can not see any other mention of KB832894 in
this group.
However, it is under discussion in the update group along with KB931768.
May I suggest you entitle your thread ' Repeated offer to download KB832894'
as this should help ID your problem.
There are lots of 'repeated offer' threads in the update group - just about
every Black Tuesday there is one that causes some a download problem.
The below may work for you as it has for me and others as I believe this is
similar to your problem

http://support.microsoft.com/kb/910339

I now get my updates from the below link, one at a time, so I no longer have
anything showing in History in WU, and only in Add/Rem.

http://www.microsoft.com/downloads/Browse.aspx?displaylang=en&categoryid=7

Just type the KB number in the box and hit 'Go'

Good luck
Antioch
 
Back
Top