Well, the story has a happy ending. Following is an edited version of the
last message I sent to the person who sold me the duplexer. It explains what
happened. I have just added dates for clarity and deleted the parts that are
irrelevant or duplicate earlier messages in this thread.
"I was going to contact you last Friday [November 12] to advise you that the
duplexer had arrived but I could not make it work, but you have been so
helpful that I couldn't bring myself to do that. Between procrastination and
weekday busyness, I made it as far as today [November 16] without taking
action.
"Yesterday my building's receiving room notified me that I had received a
package. I was not expecting a package, and did not have time to pick it up
until late this afternoon. It was a very big package. It was from you. It
was another duplexer.
"I installed it, and it works perfectly.
"Comparing the non-functioning duplexer to the functioning one, and
referring to the service manual, it appears to me that the non-functioning
unit's paper deflector is sticking out at an abnormal angle, and will block
the paper path no matter which position it is in, assuming it is even able
to change position. It appears that this unit is broken, after all.
"So I now have the duplexer I originally wanted, plus a second broken one. I
must ask whether you want me to return the broken one. I know it is worth
substantially more than a paper cassette, but I don't know whether you are
equipped to fix whatever is wrong. I hope you are; I can't imagine having a
use for the thing, and I hate to throw equipment away.
"Please make your sorcerer's-apprentice shipping people refrain from sending
me a third duplexer! The second one is all I need."